Date Received: 2023-03-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello dear! I have got my PayPal limited for 180 days on the XXXX XX/XX/XXXX under Ref ID - XXXX So, I have waited 180 days and on the XXXX XX/XX/XXXX I have got mail from PayPal says XXXX'Your PayPal funds are eligible for withdrawal '', I logged in and tried several times adding my new XXXX XXXX and my bank card and it doesn't work, I have contacted the support of PayPal but they didn't help fix this issue for me at moment of writing this complaint. So, Please help me get my funds by helping me adding my XXXX XXXX or my bank card to get my funds. kind regards XXXX XXXX
Company Response:
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I placed an order with XXXX XXXX on XX/XX/2023. Every few days, they delayed the shipment of my items so I canceled the order on XX/XX/2023 because it was clear that they were selling items on their website that they did not have. Unfortunately, XXXX XXXX placed XXXX ( four ) payment authorizations on my Pay Pal account totaling {$140.00}. I have communicated back and forth with Pay Pal and XXXX XXXX and they each blame the other for this situation. I have {$140.00} of my money being held up because Pay Pal will not release these " temporary '' authorizations.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I called this lady to notarize some loan documents. She invoiced me through paypal and never showed up to notarize the papers. I called paypal to notify them, and they told me it's not their problem. They keep sending me past due notices for the invoice. It is harassment by paypal.
Company Response:
State: NC
Zip: 27703
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XXXX I received {$6600.00}, these funds went into my Venmo account, shortly after that Venmo locked my account for an unknown reason. Ive been contacting them now for several years, I dont get a much of an explanation. The last time I spoke with them was XX/XX/XXXX and was told Your account is currently frozen. Unfortunately, there are no further changes that we can make to your account. Additionally, there is no further information or detail I can provide about why your account is frozen. The funds in your account will not be made available to you at this time. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. Please if you can, help me. Ive reached out so many times and this is the only thing they will say to me. Thank you so much.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, I am from XXXX, XXXX. I have registered a personal account via PayPal. I mostly receive personal payments from friends, work, send payments to friends or pay for digital services or items. I do not own a website. I had no complaints or disputes on my account. My account is in full compliance with the acceptable use policy as I never attempted selling anything that is against the " acceptable use policy ''. At XX/XX/2023 I received an unexpected email from PayPal : " We're initiating closure of your PayPal account After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy. As a result, your account has been permanently limited and you won't be able to conduct any further business using PayPal. This is permitted under the PayPal User Agreement sections Restricted Activities and Actions We May Take. You must remove all references to PayPal from your website ( s ) and/or auction ( s ), including removing PayPal as a payment option, the PayPal logo XXXX and the PayPal shopping cart.You 'll no longer be able to use PayPal account. XXXX ( Ref ID - XXXX ) PayPal failed to provide a reason to justify how they unlawfully locked my money and permanently closed my account. I believe that I was deceived by PayPal as they failed to provide the payment service promised taking advantage of me as their customer to steal my money in a clear case of unjust enrichment. I have heard of and also seen multiple cases of individuals that lost all of their money due to this. PayPal actions are considered a breach of their own agreements as they steal all hard earned money and empty balances to reach XXXX! I have been informed that PayPal debit random amounts to empty balance that doesn't represent any genuine pre-estimate of loss or damages. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. PayPal 's actions of stealing the whole balance wouldn't even stand in court because under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I refuse to be a victim of this! I believe PayPal acts in bad faith as a payment company and fails to offer the promised service. I believe that I was deceived, scammed and slandered by PayPal and I want to complain about this corrupt act. They did not empty my balance as of yet, as it has been two weeks since this occured, however I do not want to wait the full 180 days just for them to empty my balance, thus why I am taking actions against their unlawful actions. I am not looking to conduct any further business with their service, as this has left me traumatized. I am simply asking for my own hard earned money. I kept my money on their app as I never expected anything such as this to occur. They are now stating that they are holding my funds for 180 days. It is worth to mention that half and more of my balance has been sitting on my account for over 180 days, making it eligible for a withdrawal. According to their 180-day policy for " disputes '' and " chargebacks '' in my case, I am applicable to withdraw at least half of my funds right now, but they did not even give me that option and I refused to do so when I asked them to. They are holding XXXX EUR in total from me. The court, not a corporation, needs to determine my guilt and the appropriate punishment. PayPal has no right to take my money without trial! and with no DUE process! They never contacted me to warn me, they just suddenly closed my account and locked my funds. They never offered me a way to obtain any due process. They did not let me explain whether my activity is in violation of their acceptable use policy. They never gave me any explanation or never told me what exact policies I have violated. I kindly asked them to give a qualified comment about the incident via the on-site support, XXXX and via email but I was not getting any real responses other than automated / bot / FAQ response. I am not requesting that my account be re-opened or allowed to continue to use the PayPal service. I am courteously asking for my own hard earned money. This complaint is against PayPals main entity ( Parent Company ) : PayPal Holdings , Inc. XXXX XXXX, California USA Thank you for taking the time to read this. I am looking forward to hearing from you.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal Inc demands payment of {$88.00} in fraudulent XXXX transactions. My financial institution and XXXX have both investigated and determined it's fraud. I had to get new bank accounts and rideshare accounts while updating passwords on all my digital accounts. I've contacted PayPal numerous times, including on today, I was told the resolution team closed the dispute and I must pay. I will not pay for charges for services I did not enjoy. I'm at my wit 's end and just want PayPal to do what is fair and right.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: In PayPal, you can get a " Balance Account '', which is let 's you store currency directly in PayPal. The terms and conditions can be found at this link : XXXX : XXXX? XXXX In the terms and conditions, the " Closing Your Balance Account '' section clearly states " You can close your Balance Account without closing your personal account ... ''. I have tried multiple times to contact PayPal support to do just that, but no representative can find an option in their system to do this. Since customer support is unable to do this, it my hope that I can get my request fulfilled with this complaint.
Company Response:
State: MN
Zip: 558XX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: The recipient said that he could increase my sales through a web hosting site as well as several different social media platforms. I was told that I would see progress within a day 's time. I have included a screenshot of the XXXX website where the recipient said that he would create a website to boost sales. I logged in today to check the status of the website and there was nothing there. I also included the conversations held by myself and XXXX XXXX XXXX. Since then, the recipient has changed his PayPal information. I am very uncomfortable with this transaction. I am a victim of fraudulent activity. A scam. And I have a right to dispute this transaction. The service for the item I purchased was not as described. I have yet to see any product, progress, or communication of any kind from the recipient mentioned. I demand to have the funds returned back to my account or the card on file. The email : XXXX is my email. If there be any questions or concerns, please contact me as soon as possible.
Company Response:
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PAYPAL - Have used PayPay for 8 years without a problem. We charge customer 's credit card to pay for orders and some of them are large amounts. One of our customer 's filed a complaint with her personal credit card company that someone had misused her card ( not us ) and it was a card we had charged on PayPal to pay for goods. Her credit card company stopped ALL payments to investigate and the money we charged on PayPal was debited to our account leaving our PayPal account $ XXXX. I told PayPal they could debit MY company 's bank account for the {$15000.00} but XXXX said no they couldn't do it because they had put a hold on our funds in XXXX and our account was only- {$6000.00}. AGAIN I offered to pay XXXX the full {$15000.00} but no they wanted to debit our bank account for {$6000.00} and they did so but still put a hold on all money we have charged. I ALSO paid {$9000.00} ( total of {$15000.00} ) so that we would have full use of our XXXX account. They STILL are holding our money ( about {$30000.00} ) and say that now we are over our " limit of charges '' this month. Now mind you we are paying fees with EVERY charge AND they are getting interest on OUR money AND we have paid the {$15000.00} but still don't have use of our money. All charges are put on HOLD. Called again and was told that XXXX could up our " monthly limit '' charge because we had reached our {$59000.00} limit this month. These are the charges we have had XX/XX/2022 {$81000.00}, XX/XX/2022 {$90000.00} XX/XX/2022 {$85000.00}. Clearly there is not a limit on our account. We still don't have use of our money. Is XXXX going bankrupt so will be keeping our funds?
Company Response:
State: SC
Zip: 29063
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-23
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I usually check my credit score every week. When I checked this week as of yesterday, my credit has been used by someone other than me. The person opened three credit cards and a car loan in my name. XX/XX/XXXXXXXX pay pal account opened ( isnt mine ). XXXX XXXX XXXXXX/XX/XXXX ( isnt mine )XXXX XXXX XXXX XXXXXXXX XX/XX/XXXX ( isnt mine ) XXXX XXXXXXXX XXXX XXXX ( isnt mine )XXXX XXXX XXXX XXXX XX/XX/XXXX ( isnt mine ).
Company Response:
State: FL
Zip: 32909
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A