Date Received: 2023-03-27
Issue: Trouble using the card
Subissue: Trouble using the card to send money to another person
Consumer Complaint: I get my direct deposit from my job and my income taxes they froze my account and wont allow me access to funds they give me no reason as to why my account was forced or close let but I dont not have access to my funds
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I ordered a tankless water heater from XXXX XXXX for the amount of {$460.00} and paid with my PayPal account. Upon confirmation of this order, I instructed XXXX XXXX to require a signature due to the accessibility to the front door and porch pirate concerns. The item was supposed to have arrived the next day. It did not. There was some tracking information provided but I never got the call I requested upon delivery nor was a signature obtained. I contacted XXXX XXXX on this and they asked me to file a claim via my payment method which is what I did. I filed a claim with PayPal on this item and I provided them with the documentation on the required signature and on the fact that due to failure to deliver this item, I was forced to buy this water heater a few days later at XXXX. I provided this documentation to PayPal on XX/XX/23 and minutes later, they denied my appeal. Paypal is not reviewing or considering this documentation. I am requesting that they reverse this transaction and refund the {$460.00} into my PayPal account promptly. Thank you.
Company Response:
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: An individual sent me money on Venmo on XX/XX/XXXX. On XX/XX/XXXX I was notified by Venmo that a chargeback case was opened because the sender stated they did not make the transaction via their financial institution. As requested, I provided Venmo with video of the sender making the transaction in my driveway along with messages between the sender and myself showing that she intended to make the transaction. I then reached out to the sender asking her what was going on and she told me that her CC info was stolen and her bank mistakenly recalled that transaction. On XX/XX/XXXX I was notified by Venmo that the senders financial institution decided in her favor. Venmo does not care that I have proof the sender made the transaction and all they have to say is that if I cant come to an amicable resolution with the sender I should contact law enforcement or legal counsel. And the sender is giving me the run around. Anyone with a modicum of common sense and morality can see that this should be between Venmo, the sender, and her financial institution. I should have no more involvement. I have done nothing wrong and have proved that. Venmo is stealing money from me.
Company Response:
State: GA
Zip: 30114
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: A deposit was received into the account and a transfer was initiated to a bank account. The transaction wasn't successful on either end, however it wasn't returned to Venmo to be able to retrieve it using a different bank account and the funds are in limbo. Venmo has refused to revert the transfer, and assist to resolve the issue.
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, I sent money to a friend on the XXXX after having a dinner with him. I sent him 1 ( ONE ) transaction of {$30.00}. The Venmo system at that time was glitching or HACKED, and sent him {$30.00} XXXX ( XXXX ) different times. I sent an immediate chat to their online customer service agent, and I was reassured that I would only be charged for one transaction and not XXXX. I explained I did not have this type of money in my account and I would be charged overdraft fees if this money goes through. He again re-assured me the accounts specialist team would take care of these charges. That evening two transactions were sent to my friend, meanwhile XXXX other transaction continue to pend. I then sent a help ticket in through there online help system and explained multiple times what was happening with my account. I received emails, that they assured me my compliant would be looked at. The next morning, I received an email stating that I violated terms of service and therefore my account was frozen. I sent a follow up email stating that this was a glitch in their system, they probably had a hacker causing issues for consumers and I needed their safety team to do a full investigation and fix this problem ASAP as I did not break US law by sending {$30.00} to my friend to pay for dinner. I still received no information from Venmo. XXXX hours later, I started to get money in my VENMO account for the transaction that were pending, but were not processed yet. I sent then am email confused about what their team was doing to fix the solution and if there is money in my Venmo account, I need it in my bank account so I am not having to pay overdraft fees due to their technical problems with their system. XXXX hours later, I checked my bank account, and I now had XXXX transactions officially pending from my bank account and these transactions affected my available balance by {$1100.00}. I immediately called their customer service phone number as soon as it opened on XX/XX/23 at XXXX and spoke with XXXX who told me she sees all the issues, but she could not help me. I demanded to speak with a supervisor. She sent me through to XXXX, XXXX sounded like she was outside. I explained to her the situation, snd she said she could not help me, and it was the consumers fault for not trying to reach them sooner. The call ended in the Venmo Customer Service SUPERVISOR telling me that the consumers meant nothing to Venmo and she did not care that her system glitched and unethically took over {$1000.00} from my account. I am now missing over {$1000.00} from a {$30.00} meal, Venmo is not taking responsibility for the glitch in their system, and the only person who is suffering is the consumer. I attached screen shots of all the transactions that came out of my account. I had to scrool down four times just to fit all the transactions into a screen. I transferred some money that Venmo refunded me, but as you can see in my account, I still don't have access to that money, but Venmo took my money out of my account. They refunded XXXX transactions directly to my account, but they should have refunded all XXXX back to my account as then I would have access to the money that was suspiciously taken from my account without authorization.
Company Response:
State: NC
Zip: 27527
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal pay here restricted my account after I made {$16000.00} in sales then close my account claiming I owe {$6000.00} for the account when my revenue of business was {$16000.00} which I never saw a XXXX of which goes against their own time to service which I know that my transactions were insured
Company Response:
State: MI
Zip: 48035
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Beginning of XXXX I received my income tax on Venmo banking app. It was XXXX XXXX XXXX. I purchased was withdrawing money slowly paying bills and bought a car, eventually I was left with {$850.00} on my account and Venmo froze my account and said they were freezing my account do to suspicious activity and that I needed to upload photo of my drivers license to confirm my identity, keep in mind that was my rent money, i almost got evicted from my home and they did not care. So then I uploaded my drivers license to confirm my identity and when I did that they complete restricted my account from doing anything and said they are keeping my money and I cant do anything about it Ive tried many many times to get them to release my money to me atleast since I did as they asked and provided my drivers license to confirm my identity and on top of that never even did anything wrong or violate any of their terms or rules. They are refusing to realese my funds to me and every time I email them theyd end me the same copy and pasted email about how my funds are no longer available to me and they are keeping them. Please help I had to get a loan to pay my rent and I need those {$850.00}. My Venmo account information is Name XXXX XXXX My XXXX XXXX XXXX XXXX Email on account is XXXXXXXX XXXX
Company Response:
State: TX
Zip: 78520
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/2022, I contacted a person by the name of XXXX XXXX on an app called XXXX about purchasing a XXXX Puffer Jacket. We moved our conversation to XXXX, where he sent me photos of the jacket and told me his email address. I paid him XXXX euros + XXXX euros for shipping. Two or three weeks later, I go to the post office to pick up the package. As soon as I picked up the package, I could tell there was not a puffer jacket in it. It weighed about 5 ounces. I opened the box and there was a wool liner shirt in the box. I contacted the seller on XXXX, and after about 6 messages he blocked me. I immediately filed a claim with Paypal. I thought it would be a simple case -- I had clear and convincing evidence that this person scammed me. I submitted all of my evidence to Paypal, and I paid {$20.00} to ship the wool shirt back to the exact address it was sent from. However, I did not take a picture of the return label -- because the clerk at XXXX typed in the address and affixed the label herself. Paypal ultimately denied my claim, despite the fact that I provided a tracking number, because I didn't show the address that I shipped the item to. They explained that the BUYER PROTECTION program is also meant to protect sellers who " accidentally ship the wrong item '' and would be harmed if the purchaser falsely shipped the item back -- which is completely logical... IF THE SELLER ACTUALLY SENT THE ITEM BY MISTAKE. But when the seller clearly ships a wool liner shirt instead of a {$1500.00} XXXX puffer jacket, then BLOCKS THE PURCHASER ON XXXX, it is beyond apparent that the transaction is fraudulent, and Paypal has a duty to its users to diligently and accurately investigate fraud on their platform, which they failed to do here. Paypal 's employees were extremely negligent in investigating this fraud claim and I've been harmed as a result.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I am writing to file a complaint against PayPal for failing to fairly assess and resolve a dispute regarding an unauthorized transaction on my account. I am seeking your assistance in obtaining a refund of {$78.00} USD from XXXX XXXX XXXX for a subscription to XXXX that was cancelled in XX/XX/XXXX. As a loyal PayPal user, I trusted that the platform would be able to resolve this issue. Unfortunately, I have been unsuccessful in obtaining a refund for the unauthorized transaction. Here are the facts : - I previously had a subscription to XXXX for a few months which was facilitated through PayPal. - I cancelled the subscription in XX/XX/XXXX, and XXXX stopped charging me per the cancellation. - XXXX then resumed charging me in XX/XX/XXXX, without my authorization. - I made a complaint to XXXX, but they did not resolve the issue and directed me to contact PayPal. - I filed a dispute with PayPal and provided all the requested information on XX/XX/XXXX, including seller information for XXXX XXXX XXXX, and invoice ID XXXX. PayPal provided me with case ID XXXX XXXX - I also provided evidence of the cancelled status and the billing agreement ( although I was unclear on what the billing agreement referred to and asked PayPal to notify me if this was incorrect ). However, my case was denied for not providing the requested information, even though I supplied all the information they asked for the same day. I do not believe PayPal has fairly assessed my dispute and has closed this dispute in order not to lose money. I believe that PayPal may have violated relevant laws, including Reg E and UDAAP. Regulation E outlines the rights and liabilities of consumers and financial institutions with respect to electronic fund transfers, and the unauthorized transaction through PayPal may fall under the definition of an electronic fund transfer. Furthermore, the alleged failure of PayPal to fairly assess the dispute and provide a refund could potentially be considered a deceptive practice under UDAAP. I am seeking your assistance in resolving this issue and obtaining a refund for the unauthorized transaction. I appreciate your attention to this matter and look forward to hearing back from you soon.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: Guest initiates malicious chargeback via Paypal. Since I don't log in to Paypal often, I didn't find out in time. Resulting in the payment being automatically refunded by Paypal. After I found out, I contacted Paypal and they didn't accept my request
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A