Date Received: 2023-12-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: VENMO froze my account without notice for no apparent reason. All my accounts are in good standing. I provided requested information regarding my identity to VENMO, contacted VENMO and attempted to use service to complete a transaction and account remains frozen. VENMO provides no service to consumers except chatbots and an automated phone service. All notices from this company are sent from a no reply email. This company has access to my bank account and credit cards. They have no in-person assistance for consumers and now refuse to close my account, also with no explanation. Every email they send me is NO REPLY and there is no known way to contact anyone to resolve this issue. I no longer want to use this service, I just want to close my account and have my banking information no longer available to this company. There is no way to get a response from the company in regards to any of these issues, no email, nothing other than automated phone system and chatbot. I want to close this account as this company has unfettered access to my financial information and zero accountability.
Company Response:
State: MT
Zip: 590XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I redeemed accumulated Reward points with Paypal-XXXX for XXXX XXXX XXXX on XX/XX/2023. Their website stated that e-gift cards would arrive within 48 hours. The gift cards never arrived. I contacted XXXX on XX/XX/XXXX asking when the gift cards would be sent. It took XXXX 5 days to respond stating they would resend them. after a week I contacted PayPal since they own XXXX. They stated they had no record of me being a customer ( I have a PayPal account in addition to the XXXX account ). Via online chat I interacted with PayPal over a 6 day period, was transferred to their reward depart 3 times only to be told they could not help and was redirected to XXXX. I again contacted Honey who told me the gift cards were sent but must have been hung up in the email providers spam filter ( unlikely since I review flagged spam emails daily ) At this point I simply want the {$130.00} worth of XXXX XXXX cards or the cash equivalent. I had hoped to use the gift cards to purchase Holiday gifts but obviously that did not occur. Paypal seems to be struggling with Customer Service and Rewards Management. I wonder how many other customers were defrauded.
Company Response:
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo froze my account because my bank account was supposedly connected to an account that was suspended. Customer support told me if I added a new bank account I should be able to transfer out the balance I have. I added new account. Account is still frozen. I have also asked them previously to close my accounts and erase ny bank accounts. They clearly did not. This is a very fraudulent company and their customer support and their account specialists are unprincipled, unprofessional, unhelpful and send generic messages. I want to delete all my data from their company and get the balance I have in their accounts and never use them again.
Company Response:
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I paid my PayPal account to a contractor on XX/XX/2023. The XXXX contacted me back stating that was the wrong email address I sent the funds over to him for payment and that I should cancel the PayPal which I did and get my refund. I received a refund back on XX/XX/XXXX back on my XXXX XXXX of {$100.00} There was a server glitch causing the refund of {$100.00} to be yanked out of my account backed to PayPal. I contacted XXXX XXXX and they told me to contact PayPal, I contacted PayPal and they told me there was nothing they could do, to contact my bank and forward their email with a transaction number they provided. I contacted XXXX XXXX and had to dispute the transaction and got the refund back with a provisional credit of {$100.00}, on XX/XX/XXXX, plus I forwarded the email PayPal sent me under secured documents to XXXX XXXX for the payment disputes team. Later on, my XXXX XXXX XXXX got closed due to fraud over a non PayPal transaction. Since PayPal tried on take money away on my closed debit card on XX/XX/2023, the transaction didn't go through and PayPal decided to go through with the transaction. They put my PayPal account in the red and my PayPal account now shows a negative balance of - {$200.00}. On XX/XX/XXXX, I contacted PayPal and was put on hold over 2 hours, kept getting transferred to different agents who were not able to help me. I asked to speak with a manager and the manager was not able to help me. I told them the dispute to PayPal was over 2 months old and no one looked at it and she was like, " Let me put a request in. Someone will get back to you within 48 hours. '' No one never called me back or send me a email. I sent another email to PayPal customer service the same way and kept getting the runaround, " Someone will respond to your email within 5 to 10 days. '' No one never gotten back with there also by email and I filed a complaint against PayPal with the BBB, but nothing happened. On XX/XX/2023, I got another email from PayPal again, but this time from the collections department of PayPal attempting to collect a debt over that same transaction due to PayPal customer service failures and failing to resolve my issue. PayPal let me down here. I called their collections department with the phone number on the email and the agent named XXXX was very rude to me and very unprofessional. XXXX used some scare tactics, I told her that I didn't owe that amount due to a system glitch over the refund and wanted to dispute it, I already filed a complaint with the BBB and called PayPal already to dispute and XXXX, the collections agent didn't care and continued to use scare tactics. She yelled at me on the phone, " I want to get paid now! '' After I told her that I didn't owe the debt and there was a system glitch going on over the transaction and I am dispute the transaction. I asked XXXX the collections agent at PayPal a mailing address where to send documents to support my case on the dispute and I was refused a mailing address where to send the documents to by US Mail, " We don have a mailing address! It has to go through by email! '' They continued behavior and negligence from PayPal customer service over disputes not okay, seems like PayPal is trying to punish me and blame me over a server transaction glitch and act like it's my fault, even though my bank statements is showing that I received the refund and I am not responsible for the negative - {$200.00} showing on my bank statements. I contacted XXXX XXXX again and they told me to contact PayPal again and the Service Request to PayPal # XXXX and Claim # XXXX, plus I mailed a correspondence letter to XXXX XXXX with supporting documents since PayPal does not have a general correspondence mailing address.
Company Response:
State: KY
Zip: 405XX
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo froze my account after I tried to link my bank account with XXXX XXXX to withdrawl my funds. I continue to ask why its frozen and have submitted all requested documents to have it unfrozen and I get no answers as my money sits in Venmo unable to be spent or transferred. Each time I ask they said theyre escalating to a special team and I never hear anything back. They are holding my own funds from me.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/, Venmo suspended my account after receiving a payment of {$30.00}. I provided proof of identity multiple times over the course of two days but Venmo continues to refuse to remove the suspension from my account or provide me access to my money. On XXXX I called Venmo and the representative refused to even pull up my account to tell me what was going on with it : why it was suspended, when they were going to review the identity documents to remove the suspension, or anything. I also requested a supervisor ; he refused and disconnected the call.
Company Response:
State: KS
Zip: 666XX
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-28
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo has been in possession of my funds since XXXX of 2022. They froze my account and later sent an email in XXXX of 2022 that the funds could be withdrawn after receiving my ID. However, that was also inaccurate. Due the minimum amount of funds I did not prioritize pursuing the matter. However, when I did reach back out to Venmo they then asked for my ID again in addition to information that I would imagine to be an unacceptable request and possibly a violation of state and federal law. ( A picture ( not a photocopy ) of your unexpired government-issued photo ID that shows your legal name ( we can accept your driver 's license, state ID card, passport, or green card ). Copies of your past three statements for each bank account and card that has been associated with your Venmo Business Profile. Copies of any relevant business registration documents. A detailed explanation of your business model and a list of all URLs or websites that will be used to sell goods and/or services. Itemized invoices complete with customer contact information, including phone number, services provided, and tracking information if applicable for transactions between your business and USERNAME ) The complaint does not involve my business at all. Requesting financial statements for 3 months is inconceivable. I have sent my drivers license and a copy of the debit card associated and used on my account for the life of the account. Upon filing a complaint with the XXXX XXXX XXXX XXXX I reviewed their file XXXX complaints closed in last XXXX years. Most of which are complaints of stolen and frozen money that Americans Citizens are falling victim to. My issue is minor as it is only {$23.00}, It is nevertheless completely and utterly immoral. I hope that this agency will take action not only on my account but for the thousands of people in the US that experience hardships and irrevocable consequences due to this companies greed and lack of ethics. It is unfortunate and saddening to read some of this issue people have encountered. XXXX and XXXX has been an amazing help with companies like this. I would not advise using Venmo. Ive used many similar apps XXXX XXXX, PayPal, XXXX, etc and Ive never experienced anything like this.
Company Response:
State: IL
Zip: 60563
Submitted Via: Web
Date Sent: 2023-12-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I`ve been using PayPal XXXX XXXX ( XXXX XXXX to XXXX to pay for goods I bought at XXXX XXXX In XXXX I purchased XXXX through PayPal from a broker using my XXXX ( XXXXXXXX XXXX XXXX XXXXXXXX ) bank account. How it worked is the following, I topped up my PayPal account and linked this account to the broker, then when my buy order was closed and completed I received a detail to the purchase as this was the product I bought. I made several purchases, the very first was buying XXXX at {$1.00} per piece, after which it went up to XXXX XXXXXXXX each, and then suddenly dropped to pennies and below and I kept purchasing it. I bought thousands of them, like tens of thousands. After XXXX started pumping suddenly I got blocked from my PayPal account and even received calls from their agents asking me for my registered number and also received questions about those messages and the codes they contain. It was an XXXX woman who called and since I hadn't provided her with my registered number for the account and because it was invisible even to me, although I knew and know the number now called them immediately to block the account and questioned them why their representative looking into my messages. They blocked the account and ever since I wasn`t able to access it. Until, last week when somehow I managed to log in and see that the whole thing was wiped clean, they removed my bank account from my PayPal account and the transactions are not available anymore. I immediately contacted their support team to see what was going on and why that information was unavailable to me. They told me that they only keep financial data for up to 7 years, but since this wasn`t their data, but mine including my investment details I asked them to restore it for me as I know corporations are to keep such data for around 30 years if not more. They refused to help and kept telling me, that they didn`t have anything for me older than 7 years. So, I reported them to the FTC and the FBI for deleting my XXXX private keys and for removing my bank account from it. Bear in mind that to remove the bank account I would have to know and receive a verification code to a phone number I had no access to since XXXX. As I might have mentioned earlier I knew the number but it was invisible to system users as well including me. So, now I need someone with a relevant authority who can help me retrieve those financial details. As, back then I was told that these formations were not to be deleted. I wrote some of them down and tried to delete them, and I was told by a PayPal assistant that those can not be deleted because they are system messages and they relate to certain transactions. And, now I am being told that they are deleted and can not be retrieved. Again, I am talking about thousands of XXXX private keys well above XXXX of them, but many more that are mine and they refuse to have me access to them. Not entirely sure what is going on there, but from where I am standing, and what I have experienced it looks like someone from the board of authority found out about them and they took ownership over them or possibly hid them somewhere for later use. So, I am kindly asking for help to help me recover my property from PayPal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Got a XXXX code while trying to login to my venmo and company refuses to fix the issue
Company Response:
State: OK
Zip: 74105
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have an account with PayPal. I own bitcoin held in my account. I want to transfer my bitcoin out of PayPal to another account and Im not able to. I first tried in XXXX and the multiple attempts due to glitches with their app was finally successful transferring some of it on XX/XX/XXXX. They only allow a maximum of {$10000.00} per transfer, so I still have quite a bit left with them. I have not been successful in transferring anymore out since XX/XX/XXXX because their website/app keeps crashing saying there is an error and try again. After multiple phone calls to customer service who tell me I am the one locking my account due to too many attempts Its being flagged as fraud. So I wait their requested 48 hours and it still doesnt work. They tell me the system resets on Fridays, so I have tried after that and still doesnt work. Finally a manager admitted that they have technical problems on their end that engineering is trying to solve. In the meantime, they are holding my bitcoin XXXX as I do not have access to it. I want to transfer it out of PayPal before XX/XX/XXXX and dont see that that is possible.
Company Response:
State: RI
Zip: 028XX
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A