Date Received: 2023-05-12
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/XXXX, I submitted a complaint against PayPal regarding a limitation placed upon my account because I had disputed a charge with XXXX. The complaint number was XXXX. The complaint was as follows : ( ( I used my PayPal credit account to send money to a XXXX page that was asking for money to help pay for my brother 's funeral. The individual who set up this page was one of my brother 's good friends who lived with him. She asked if she could plan my brother 's funeral and my mom and I agreed since we lived a great distance from my brother. As it turned out, this girl never paid for any of my brother 's expenses and took the funds for herself. I paid {$210.00} to XXXX on XX/XX/XXXX. When I discovered what my brother 's friend was doing, I contacted XXXX fraud unit to not only get a refund, but also to shut down the XXXX page. XXXX recredited my PayPal account for the {$210.00} on XX/XX/XXXX. But now PayPal has put a credit limitation on my account saying that I owe them an additional {$210.00} because for some reason they are telling me they are out {$210.00} and that I need to give back {$210.00} to take off the credit limitation. So in other words, I have to pay PayPal for a service or item I never received and was refunded. I've been debating this with PayPal for months and they insist that I still owe them {$210.00} ... for what??? ) ) I received a response back correcting the problem through XXXX on XX/XX/XXXX and I thought the matter had been resolved. However, PayPal is absolutely refusing to correct the problem on their end and I am so frustrated with these people.
Company Response:
State: CA
Zip: 95503
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacted by what I thought was a person I work with, asking for my to make a paypal paymnet on her behalf It was a fake. But I didn't realize & paid {$920.00} via Paypal. They contacted me again asking for more money. XXXX & paypal won't do anything
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-13
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I want This Letter Be sended To the Executive of paypal Because Im so serious with this Complain. Subject : Unjust Account Suspension Dear PayPal Customer Support, I am writing to express my deep concern and disappointment regarding the recent suspension of my PayPal account. I believe there has been a misunderstanding, and I kindly request a thorough review of my account 's suspension. Firstly, I would like to emphasize that my business is solely focused on web hosting services, not file sharing. I provide web hosting solutions to clients, allowing them to host their websites and applications on servers I manage. Web hosting is a legitimate and widely recognized service in the online industry, catering to the needs of businesses, individuals, and organizations. I was surprised to receive a notification stating that my account was banned due to alleged file sharing activities. I can assure you that this accusation is entirely unfounded and misaligned with the nature of my business operations. Web hosting involves storing and sharing website files, not engaging in unauthorized file sharing activities that violate copyright laws or intellectual property rights. Furthermore, to verify the legitimacy of my business, I have previously provided PayPal with detailed information regarding my Website, including its name, address, and nature of services. I have also shared the estimated amounts that will be received in my PayPal account from my web hosting clients. These details were intended to demonstrate the lawful and transparent nature of my operations. I have been a loyal PayPal user and my account has always been in good standing. I have conducted numerous transactions securely and efficiently, with no history of any fraudulent or unethical behavior. It is disheartening to face such a severe consequence without any prior warning or opportunity to clarify any misunderstandings. I kindly request that you review my account suspension and reinstate it as soon as possible. I am willing to provide any additional information or documentation that may be necessary to verify the legitimacy of my business operations. I understand that PayPal has security measures in place to protect users, but I believe my case has been mistakenly flagged and requires further investigation. I am confident that a thorough review will reveal the true nature of my business and demonstrate my compliance with PayPal 's terms and conditions. I value the convenience and reliability that PayPal offers, and I hope we can resolve this matter promptly and amicably. Please contact me at XXXX to discuss this issue further or to request any additional information needed. I have attached the previously submitted information for your reference. I look forward to your swift response and the reinstatement of my PayPal account. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-13
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Dear XXXX XXXX XXXX ( XXXX ) and PayPal, IN RE : PayPal Account under Email Address XXXX This is a formal notice to cease and desist and a formal demand and preservation letter. I am hereby disputing the amount of {$5300.00} referred to XXXX XXXX XXXX ( XXXX ) for collection by PayPal. These items were sold via PayPal, tracking information that matched the buyers address was provided, and PayPal marked such transactions as eligible for Seller Protection. XXXX XXXX XXXX ( XXXX ) and PayPal is to cease any attempts to collect on this amount and immediately cease from attempting to report such amount to the credit bureaus. The negative balance under said PayPal account is to immediately be removed. Any action in violation of the demands herein will result in further legal action being taken. In accordance with PayPal Seller Protection terms and conditions the negative account balance of {$5300.00} SHALL be removed from the PayPal Account Balance under Email Address XXXX and this collection account must be closed within 5 days because as acknowledged by PayPal Representatives and as included in the documents attached the transactions are marked as unauthorized by the buyer to the buyer 's financial institution and PayPal marked the transactions as eligible for Seller Protection and the representative acknowledges that tracking information was provided that covered the buyers address. Paypal Representatives also emails me an acknowledgment was sent via the message center by a PayPal employee that these two disputes were still open and that while they were open this amount did not have to be paid and no collection efforts could take place concerning these amounts anyway, therefore, this amount should have never been referred to collection. All screenshots and downloaded provided herein were provided by a PayPal representative and were emailed to me. Paypal dispute # XXXX XXXX XXXX by PayPal Seller Protection as an agent has acknowledged it is marked as eligible for such protection and because it was unauthorized and tracking information was uploaded for such that covered the buyers address. This transaction was for {$2100.00}. PayPal and XXXX XXXX XXXX ( XXXX ) is more than welcome to confirm this with the buyer 's financial institution. Paypal dispute # XXXX XXXX XXXX filed as unauthorized but was changed to a credit not processed dispute with the buyers bank. It has again been reported an unauthorized. I confirmed this directly with the buyers financial institution. And they stated to me such is currently a fraud claim and that this transaction has once again been flagged as fraudulent and unauthorized therefore making this transaction also eligible for PayPal Seller Protection given it is covered by PayPal Seller Protection given the original transaction was marked as eligible for PayPal Seller Protection and it is being reported as unauthorized and was uploaded for such that covered the buyers address. PayPal and XXXX XXXX XXXX is more than welcome to confirm such transaction in the amount of {$3200.00} is currently reported as unauthorized with the buyer 's institution. Furthermore I have attached PayPal 's Seller Protection and the terms and conditions of Paypal 's Seller Protection which furthermore states that Seller Protection still applies in instances when a buyer reports such as unauthorized directly to their financial institution and not PayPal. At the time of this matter these were the current terms and conditions of PayPal Seller Protection and such terms and conditions are applicable to this legal matter. Attempts to resolve this matter have been ongoing for months and nothing has occurred. And PayPal and XXXX XXXX XXXX ( XXXX ) is encouraged to review the attachments provided along with this demand and preservation letter. Paypal and XXXX XXXX XXXX ( XXXX ) is in violation of the Fair Credit Reporting Act ( FCRA ) and other federal and state laws given PayPal is attempting to hold an individual responsible for an amount of money they do not owe. Furthermore, Paypal 's own Seller Protection covers any reporting of unauthorized transactions that are marked as eligible for Seller Protection and this matter should have never been referred to a collection agency and should never have been a negative balance on the PayPal account under email address XXXX. Paypal and XXXX XXXX XXXX ( XXXX ) is on formal notice to keep the PayPal account open in the event litigation it commenced in the future and preserve any and all documents, messages, letters, pdfs, recordings, information, collection attempts, and all account information in regards to dispute # XXXX XXXX XXXX # XXXX and concerning the PayPal account under email address : XXXX as a whole and collections attempts concerning these two items sold by a PayPal Seller. I am unable to attach all communications via message center, however, I encourage PayPal to look at such under the PayPal account. In order to amicably resolve this matter and in an attempt to resolve this matter without additional legal action the following is hereby demanded. 1 ) Confirmation this matter will not be reported to the credit bureaus and all collection attempts will cease immediately. 2 ) Confirmation Paypal will abide by the Seller Protection terms and conditions and its prior assurances concerning this matter. 3 ) Confirmation of the removal of the Negative Balance on PayPal.com for the Account under Email Address : XXXX. 4 ) Confirmation of the closure of the collection account concerning this amount of {$5300.00} with XXXX XXXX XXXX ( XXXX ) for PayPal Account under Email Address : XXXX. 5 ) Payment in the amount of {$1000.00} for violations of the FDCPA at an address to be provided at a later date when requested via email.
Company Response:
State: AL
Zip: 36608
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I was trying to purchase a teacup yorkie from a breeder. We had sent emails to eachother somehow during our conversation s someone was able to hack into what I thought was her website. There was a down payment involved. I was sent a XXXX link to use with PayPal to send money to cover the down payment. My PayPal account was linked to my XXXX XXXX XXXX card.I sent the payment which I thought was going to the breeder but she said she never sent me that XXXX address. This XXXX person got sent my {$300.00}. I dont even know this person and Im not use to dealing with PayPal anyway. Breeder didnt get her money but this other person did. I contacted the XXXX card company they said it hadnt posted yet so I couldnt dispute it yet. Ive also complained to PayPal but not getting too far with them. Please help me try to recover my money. Thanks
Company Response:
State: VA
Zip: 230XX
Submitted Via: Web
Date Sent: 2023-05-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Complaints against : PayPal Holdings , Inc. XXXX XXXX, California USA I am writing to express my disappointment with the recent closure of my PayPal account on XX/XX/2023 due to AUP violations. While I understand that PayPal has the right to terminate accounts for violations of its terms of service, I find it inappropriate to withhold my funds for 180 days. I acknowledge that a portion of my funds may need to be reserved in case of disputes, but I do not believe that the current amount of my PayPal balance, which is approximately XXXX euros, is necessary for this purpose. Therefore, I am requesting that PayPal release the majority of my funds to me as soon as possible. I can confirm that all the information on my PayPal account is accurate, including my first and last name, my residential address, and my linked bank account. I have evidence to support the authenticity of this information and am willing to provide it if necessary. I am hoping for a timely response from PayPal on this matter and would appreciate your assistance in resolving this issue. Thank you for your attention to this matter. Sincerely
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received on XX/XX/XXXX XXXX payment from my tenant ( at the time, is now evicted ) a payment towards XXXX rent of XXXX through Venmo... Unaware, until venmo took the money BACK FROM ME... and gave his his money back?? I'm beyond words, angry ... .HOW COULD THEY DO THIS ... which resulted in my account being negative on which I had to repay the XXXX to get my account in positive status... I want my money back... they had absolutely NO RITE TO TAKE what little money he did pay me BACK?????? I'm reaching out because I'm lost... Sad.. And I need help, they basically stole my money and I want it returned please.Thank you
Company Response:
State: NY
Zip: 14072
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-12
Issue: Other service problem
Subissue:
Consumer Complaint: I was placed with a temporary restriction ( Ref XXXX XXXX XXXX XXXX on XX/XX/2023 when I received 3 payments on the same day as a personal payments. I think it is my utmost right to use PayPal as a payment receiving platform and I am allowed to receive personal transactions. Anyhow, Since I was being placed with a restriction, I had to provide with the right form of documentation and explanation necessary for the restriction to be uplifted. Disappointingly, in a spare of seconds, after completing the appeal steps, my account was placed with a permanent restriction. This made me as a user disappointed and disillusioned with the PayPal security system as I was not doing any gambling or any illegal activity with my PayPal account. Then how come my account must be restricted? Is this what we deserve as a consumer? I ask PayPal, if there were to provide additional information, I must have been asked first before putting in a restriction. Now who will be responsible for the {$2600.00} that is sitting in my PayPal with a permanent restriction without any certain reasons. I must mention that I have a personal account which is why I am literally confused what seems to be the problem. I must say that this act has left me astonished as I did not expect to be treated like this. I respectfully request the higher department of PayPal to restore my account access back to normal as I havent done anything wrong or to trick PayPal system at any stage. I am open to provide with additional piece of information if required. XXXX
Company Response:
State: CA
Zip: 90043
Submitted Via: Web
Date Sent: 2023-05-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: There are 2 strange unauthorized transactions on my PayPal account to a foreign account. both are for {$500.00} both are from this morning. I contacted my credit union who says the money has not gone through yet, but that payPal would have to cancel it. PayPal says it will be paid on the XXXX. So when I asked them to please cancel those charges as they are fraudulent, they said they could not they had already gone through. ( Even though it still says right now on the website that it will pay on the XXXX. ) All I know is those are fraudulent. I already filed a complaint with the FTC XXXX I was sent a fraudulent cashier 's check. I'm sure it's all related ( I've been on a lot of job boards and I suspect this all stems from one of those interactions. ) How can I insure that the charges will not be paid and will be cancelled? My bank says they can't do anything because there isn't even a hold on the account yet. but that doesn't mean they won't try to withdraw the funds next week. Please let me know how we can fix this mess.
Company Response:
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: I discovered a scam which affected my direct deposit information at my employer. Received an email from XXXX on my work email, notifying me that my direct deposit information had been updated. I check my XXXX account notice that a secondary bank account ( Bank acct # XXXX, Rounting # XXXX and changes were made from IP Address ) was added and said that 95 % of my net pay would be deposited and whatever was remaining would go to my personal bank account. I contacted my employers HR dept and immediately made chances to delete that unknown account so that when I got paid all funds would go to my personal bank account. I discovered that the Routing # for the fake account belongs to The XXXXXXXX XXXX I tried to contact them at phone number XXXX ( address in XXXX, DE ) but was told that the account belongs to PayPal Cash Plus and would have to contact them, that they only provided cards to PayPal. I contact PayPal Cash Plus ( phone number XXXX ) and was given the run around, placed on hold for 30 minutes+ and even hung up on until I spoke with XXXX XXXX some customer complaint department and she informed me that she is unable to pull an account without an email and that the account is linked to a Direct Deposit account and theres nothing they can do but " investigate ''. SHe would not give any details as to whom the account belongs too or anything. I asked for details of this investigation and if I can be informed of the process and they said no. I've had all my devices searched for viruses and malware, including my phone and it all came back clean.
Company Response:
State: NY
Zip: 10710
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A