Date Received: 2023-06-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/ I received a confirmation from venmo that a payment was made to XXXX XXXX for {$300.00}. I immediately disputed the payment within 10minutes of receiving notification. I called my bank and put a stop payment on the transaction. Now venmo is sending emails that they didnt approve my dispute and is threatening to send me to collections. This transaction was never authorized and I took every step possible such as notifying Venmo immediately, stopping payment, changing all passwords, and freezing my Venmo account. I do not feel I am responsible for paying back a transaction that I didnt approve and was effectively able to stop on my end. I notified Venmo and feel it was their responsibility to pay this as they paid the scammer after dispute was made.
Company Response:
State: CO
Zip: 815XX
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Yesterday PayPal notified me that someone had tri3ed to use a XXXX in my name which card I never had. The last XXXX numbers used were : XXXX I was not told the amount, vendor or date of the attempted transaction. I notified PayPal that it was fraudulent. I called XXXX and they directed me to the FTC
Company Response:
State: NJ
Zip: 07869
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: I use paypal to transfer money to an individual for baseball game tickets on XXXX XXXX on XX/XX/ but when I got the email it went to a foreign account with a person that didn't match the XXXX account. I filed a dispute with PayPal but less than 30 minutes later, I received an email stating that I can't got a refund and the transfer was legit.
Company Response:
State: IN
Zip: 46227
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: Hello Ive being using PayPal for years They never prompted me to install a 2-step verification after they did and I added it to my account. Since then I can not login to my account with the right password because the second step they sent 6 digits to the authenticator application but they never informed me what application that is. After spending hours of my life and weeks of trying to get in touch with the live representative, access to talk to someone over the phone without being able to log in to an account is impossible. On XXXX XXXX, they refuse to help and can't understand the issue. They keep sending links to change passwords that is not the issue. They also keep sending links to texting over the phone again because they can not understand the issue. Contact customer service " as guest '' on hold forever. Nobody every picks up. You can only contact PayPal customer service over the phone when PIN is provided from the account after being logged in I can not remove 2-step verification without being able to log in. Due to this ongoing issue, I will be late on my $ XXXX credit line payments. I have requested many times to call me no one ever honors this request Over the texting the agents not equipt to understand the problem
Company Response:
State: NV
Zip: 89012
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I installed the app XXXX on my phone deposited {$14.00} and some change and have yet to be able to use the card I've provided the document that they asked for in an email which was my ID now they're saying they won't debit card number that was linked to the account which I've never even touched the account to use it and it shouldn't matter if I send my ID I should be able to access my money and I'll talk to these people several times I don't have no money my husband is sick he's got XXXX XXXX XXXXXXXX you name it and I need my money I think they were wrong to do this I think they should be shut down completely
Company Response:
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo froze my account of over {$2000.00} on XX/XX/XXXX. After responding to their email notifying me of the freeze, and verifying my identity, my account remains frozen. They have not responded to my email requesting an update.
Company Response:
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I use PayPal quite often to transfer money to family, especially when there is an emergency, because they have an option to get the money to them quickly. This last time I tried to transfer funds, there was an error and my bank kept declining the transfer to withdraw from my PayPal balance and deposit into my bank account. This was tried several times. ( The next day I was able to use this service with no difficulties ). However, during one of the attempted transfers my money was frozen in a pending transaction and not returned to my PayPal account balance as it did during the other attempts. I contacted PayPal support immediately to resolve the issue and find out why the transaction was still pending and not cancelled. I also asked why my funds were not returned to my account. It has been more than 72 hours and in this time I have gotten several different responses with no resolution and no answer to where my money is/went. I have screenshots of all the conversations. The first time I was told that transactions can be held for security reasons. Then I was told that there was no security reason. I reverified my information with them just in case. Then they charged my checking account for {$1.00} which I never authorized for them to do. If my account had been zero, they would have cause my account to overdraw and I would be charged fees by my bank. I have never heard of a business being allowed to charge any amount to someone's bank account without their permission. All I want is my money to be returned and I keep getting the run-around by their support team with different answers. The last person called to tell me that they are sorry, their hands are tied and there is nothing they can do. There is nothing they can do to resolve a business matter for a customer of the company they work for? Really!!? I asked them to open a support ticket or escalate the issue to a higher department and they replied they could not because this is a " normal '' process. PayPal support tells me they can not do anything. It is not something I did. It was the fault of their system, and the normal system process worked on all of the other transactions which was this : when the transaction did not go through, the money was returned to my balance within a few minutes. Suddenly, it doesn't work, my money disappears and there is nothing they can do except to wait for some " normal '' process that they can not explain to resolve itself? This is bull " you know what ''.
Company Response:
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: So I have had a paypal account for a long time. For some reason last XXXX they said they were limiting my account permanently and that I would no longer be allowed to use paypal. They said they were limiting my account because I filed repeated unwarranted disputes but I only ever filed one dispute. So I appealed any they never got back to me like they said they would. Well I promptly forgot about it until today when I wanted to make an on-line purchase and the vendor only takes paypal. So I was not able to make the purchase. I called paypal and asked again, and they said they refused my appeal and my account will remain permanently limited. I am basically locked out of doing business with any company that uses paypal for it's payment processing.
Company Response:
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: This morning PayPal emailed me that my account has been permanently banned and I can no longer use it. They gave no reasoning behind this, nor the opportunity to appeal. I called their customer service line and got someone who stated they could not tell me why I was banned and I could not appeal the decision. I asked for a supervisor and once they came on they also stated they could not explain why either. I asked for another supervisor and they stated that I could go no further, they no longer wanted to do business with me, and that they would hold any funds for up to 180 days or permanently. I told them that was illegal and they said I would have to consult with a lawyer if I wanted to seek legal action. I called a second time hoping to get someone more sympathetic, and I was told the exact same thing. This representative told me to try setting up a new account under a different name and email and maybe it wouldn't get banned. I have had this PayPal account for over 10 years and have never had any issues. I do not use my account for anything illegal or against their policy to my knowledge. I feel that if there was an issue I should at least be given the chance to correct it before they outright ban me and steal my money. I am seeking my account to be reinstated and in good standing.
Company Response:
State: IA
Zip: 50310
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: there was an automatic renewal from XXXX XXXX XX/XX/2023 to Paypal. Paypal denied the charge on XX/XX/XXXX. I cancelled the renewal on XX/XX/XXXX and XXXX XXXX issued a refund in said amount for XXXX. Paypal subsequently stole XXXX from my XXXX XXXX bank account on XX/XX/XXXX without authorization and refuses to acknowledge the theft after disputing the claim directly with paypal. This is criminal.
Company Response:
State: HI
Zip: 96814
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A