Date Received: 2023-06-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi paypal, Now without any reason another limitation has been place on my account. This situation is really embarasy. But let me remind to you about you said the last time about to enable the option for withdraw my money. XXXX READ THE ATTACH DOCUMENT. I DONT NEED TO WAIT XXXX DAYS AGAIN!!!!!!
Company Response:
State: TN
Zip: 377XX
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal Support Team, I am writing to appeal the recent blockage and limitation placed on my newly registered PayPal account. I am reaching out to you to resolve this matter as quickly as possible. As a new user on your platform, I assure you that I have not engaged in any activities that would violate PayPal 's terms and policies. I understand and appreciate PayPal 's commitment to maintaining a secure environment for its users, and I fully support your efforts in that regard. However, I believe that my account may have been mistakenly flagged or subjected to an error during the assessment process. I kindly request you to thoroughly review my account and provide me with specific details regarding the reasons for the blockage and limitation. I would like to rectify any misunderstandings or issues promptly. I am committed to adhering to PayPal 's rules and regulations and would appreciate the opportunity to continue using your services. Please note that the email address associated with my blocked account is XXXX. I kindly ask you to communicate any updates or instructions regarding my appeal through this email address. I am more than willing to provide any necessary information or documents to verify my identity and validate the legitimacy of my account. I understand that security is of utmost importance, and I am prepared to cooperate fully to ensure the resolution of this situation. Thank you for your attention to this matter. I sincerely appreciate your prompt assistance in reviewing and resolving the blockage and limitation on my account. If there is any additional information you require or if I can be of further assistance, please do not hesitate to contact me. Yours faithfully, XXXX XXXX
Company Response:
State: FL
Zip: 33594
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Re : XXXX XXXX XXXX XXXX XXXX XX/XX/2023 : Using my XXXX XXXX XXXX XXXX XXXX through Venmo, I sent {$500.00} @ XXXX as a deposit against an enclosed trailer - see post at... https : XXXXXXXX XXXX XXXX XX/XX/2023 : XXXX XXXX modified the trailer and raised the price by {$400.00} XXXX XX/XX/2023 : Due to the change of terms and pricing, I cancelled the order and asked that the deposit be returned. To this date XXXX XXXX has not responded to any correspondence through his active post or through the Venmo application. My deposit was never returned and the trailer transaction did not proceed. I have not received any goods, services, or my drposit. I communicated with Venmo for return of the deposit and also communicated with XXXX XXXX XXXX XXXX to dispute the payment through my Debit card. Both institutions provided no relief, and their responses are attached. Please advise. Respectfully, XXXX XXXX XXXX XXXX ( XXXX ) XXXX
Company Response:
State: CO
Zip: 80921
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Other transaction problem
Subissue:
Consumer Complaint: An XXXX XXXX card holder, XXXX XXXX, recently filed XXXX credit card charge back disputes of his {$5000.00} retainer fee payment for our legal goods/services for his girlfriend XXXX XXXX XXXX claiming that " item was not received. '' However, we provided proof to PayPal ( our merchant service ) that the item was in fact delivered to the client ( attached ). Please immediately reverse this dispute and stolen {$5000.00} from our account.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX at approximately XXXX, I noticed multiple emails from my bank account and PayPal account saying that there was suspected fraud activity on my account. I immediately attempted to contact both, but was blocked by my phone which stated " calls can not be made. Try again later. '' Despite having full bars of service. I repeatedly tried to call my financial institutions to no avail. I eventually realized that my service was not interrupted, but my number was being ported out to a different device so that I could not make or receive phone calls or texts, including my two factor authentication texts from my bank and PayPal. I called PayPal using my parents phone and they informed me of a PayPal debit card being opened in my account ( using my maiden name, not my current legal name ), as well as multiple transactions, that I did not authorize. They stated that when my phone was sent the authentication alert for fraud, my phone number authorized the transactions and PayPal debit card. I did not have access to my PayPal during that time as my password, security questions, and pin were all changed all around XXXX. This was confirmed by PayPal via phone call but they could not release the information to me as there were security flags on my account. It was also confirmed as my husband received a pin alert change text on XX/XX/XXXX at XXXX but was not able to access the account. I did not receive an alert on my compromised phone number. I believe the sim card itself was hacked or being accessed by the hacker. The alerts from PayPal were sent to a compromised email account at XXXX. There were XXXX total transactions/PayPal debit card use alerts from PayPal to my email. PayPal created a case about the disputed transactions on XX/XX/XXXX. My address in PayPal was also changed to " XXXX XXXX XXXX XXXX WI XXXX ''. I live in Pennsylvania. I checked my XXXX XXXX account as my father was an approved person on my account, and there was a charge stating {$1300.00} had been transferred from my bank account to " auto XXXX transfer to ckg '' and was pending. I attempted to have XXXX sent the transaction, but they stated they were unable to do so and we would have to wait until they posted to my account to dispute them. They were able to freeze my account to prevent further access, and informed me I should see my bank in person the following day. I contacted XXXX XXXX on XX/XX/XXXX after speaking with PayPal, again using my parents phone as my phone was unusable. They informed me that my Pin, security questions were all changed. They helped me put a flag on my account. During this time I was not able to change any settings on my phone, make or receive phone calls or texts, or check my voicemail. My service was active via the bars but on the left upper screen it said no service. My phone settings also said there was no sim in my phone during that time, but I DO have a sim card. On XX/XX/XXXX, I received an email on the compromised email account stating that a XXXX Account was created. I did not create a XXXX account. I reached out to the XXXX XXXX team via email and have not heard back as of XX/XX/XXXX. There have been no further emails from XXXX. I went to my local XXXX XXXX at XXXX XXXX to sort out my financial fraud alerts. I worked with XXXX, who helped me close my compromised accounts from being accessed, opened new accounts for me, and started the process of reporting my issue. She gave me further instructions to follow which I did. I completed an XXXX credit check and have that available for review. I notified my place of work of my changing banking information for my direct deposits. I changed all contact information by switching to a new phone and provider and phone number. I changed all passwords and contact information to remove the compromised emails and phone number. On XX/XX/XXXX, I filed a police report with the XXXX XXXX Police Department. Report # is XXXX and that was completed at XXXX XXXX. I contacted PayPal from XXXX about my account. I informed them that the withdrawals from my banking account via a compromised visa debit card were not approved, nor was the PayPal debit card. They informed me that the PayPal debit card has already used the funds from my bank account three times at a XXXX. I do not shop at XXXX and never have. They requested I have XXXX XXXX send proof of my account being compromised to XXXX as they were unable to assist any longer. I contacted XXXX XXXX from XXXX. They confirmed alerts were sent to my accounts phone number on XX/XX/XXXX and that my Pin and security questions were also changed. I spoke with XXXX and XXXX. They informed me that I would need a subpoena from a police department to acquire that information in writing. I called the XXXX XXXX Police Department at XXXX to ask about subpoena. They said my bank takes care of that, not them, and to contact my bank on Monday. I went on to my husband 's XXXX account and requested the data information for my compromised phone number. I got an email saying that my request was received and could take up to 45 days to hear back. The data request ID is XXXX XXXX I am currently at a standstill until I can get in touch with my bank on Monday. I did try to get the disputed started with XXXX XXXX on Saturday at XXXX XXXX but the system was down, so she informed me I should come back on Monday when they reopen. Any help with this matter would be greatly appreciated. PayPal said they will likely return the transactions that were taken from my bank account, but that I would be on the hook for the PayPal debit card that was opened fraudulently in my name. So really, I will be out {$1300.00} either way as PayPal has already stated they would not investigate the fraudulent debit card any more. Please assist in any way, it's greatly appreciated!
Company Response:
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased 2 tickets for a XXXX XXXX concert for the amount of {$380.00}. The transaction took place on XX/XX/2023. When I didn't receive an email confirmation or any information on my tickets, I became suspicious. I looked up reviews on the company, XXXX XXXX XXXX XXXX, and saw review after review saying it's a scam and that PayPal is in on it. I wasn't worried about a scam because I had used PayPal to purchase the tickets and believed them to be trustworthy. I opened a dispute with PayPal and was denied because they said I received the tickets. I did not. When XXXX XXXXXXXX XXXX XXXX finally responded to me, they denied me as well.
Company Response:
State: TX
Zip: 759XX
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I borrowed {$65.00} from my nephew and he sent the funds to my Venmo account. So I logged into Venmo and tried to transfer the funds to my debit card and I was alerted my account was frozen. So I contacted them on XX/XX/XXXX via Email, Phone and chat via the app and gotten no response, So then I messaged Venmo Support on XXXX and still no response. So I contacted a live agent again XX/XX/XXXX and they informed me I would receive a email on how to unlock my account and I still have not received it. This is not the first time I had issues with this company, Back in XXXX of XXXX I ran into this same problem however I was able to resolve it that day. Also keep in mind during each email and chat session I provided my state issued driver license. Venmo is a Paypal company which I have had an active paypal account for over 10 years. I just want my money released, so I can close this account and move on with my life. I borrowed this money for my medical condition and I have to suffer and wait to fill my prescription because this company is playing games.
Company Response:
State: OH
Zip: 44601
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: I get trapped in scam or fraud. I collect enough proof of scammer in which scammer already convicted the crime on my paypal account but paypal still not taking any action on those scammer by this way paypal is helping scammer to do their scam all the time without any limitation or taking action on them. upon telling paypal that i can show them proof but still paypal said even with those strong proof they will not take any action on scammers. Thats clear indication that paypal helping scammers. there was {$6700.00} total disputed transaction. those accounts in which transaction happened was XXXX XXXX {$1700.00}, XXXX XXXX {$1500.00} & {$500.00}, XXXX XXXX {$1500.00}, XXXX XXXX {$620.00}, XXXX XXXX XXXX {$760.00} paypal is not secure way of doing transaction.
Company Response:
State: MA
Zip: 01851
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I have requested documentation of the nature of violation of agreement that has been violated. As a consumer I have the right to review the action taken to close my account and withhold my funds. I would believe that the first step in stating a consumer has violated an agreement would be to notify the consumer as to the violation that has been committed so that the legitimacy that ( I ) XXXX XXXX ( card holder ) was not a victim of identity theft. This measure would give the card holder the opportunity to review actions placed against them are accurate. BELOW IS A COPY OF THE EMAIL FROM THE COMPANY : Venmo regarding request # XXXX Hello XXXX, Thank you for reaching out. While we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your inquiries and account activity, we have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help improve the safety of the Venmo community. Note that creation of a new account will not change this decision. The funds in your account will be held for up to 180 days for loss prevention purposes. We will contact you at the email address on file with your Venmo account should these funds be available for transfer in the future. If you have questions regarding this decision, please note that we do not divulge our decision-making criteria in order to protect the systems that monitor activity on Venmo. Regards, XXXX XXXX. | Account Specialist | Venmo Venmo is a service of XXXX XXXX XXXX, a licensed provider of money transfer services. All money transmission is provided by XXXX XXXX XXXX pursuant to XXXX XXXX XXXX licenses. XXXX is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX
Company Response:
State: OH
Zip: 431XX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023 I sent {$500.00} to XXXX XXXX via PayPal. {$510.00} was deducted to cover administrative fees. I never received the services and found out this was a fraud. I've tried to resolve it with PayPal, but they say because it's not for physical products, there is nothing that they can do. The recipient 's email is XXXX I've sent numerous emails asking for a full refund including the {$19.00} administrative fees and he has not responded. I can't believe PayPal supports fraud. I've also contacted XXXX XXXX XXXX XXXX which is the bank account that is linked to my PayPal, but they say they can't do anything because it's a PayPal transaction.
Company Response:
State: NC
Zip: 27834
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A