Date Received: 2024-01-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2023, ( Ref ID - XXXX ), PayPal decided to cease offering me their financial services. I would like to escalate this matter to executive escalations as the support team is unable to resolve my concerns with my account 's status. XXXX XXXX
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: My grandma lent my sister money through a local store that does money transfers to help her. I also gave her money from my savings even though I was jobless, because my grandma told me that she pays back. Well she did pay back after a month, through venmo in different payments, different days. XXXX transaction was XXXX dollars, describing " XXXX for grandma and XXXX for you '' in XXXX. Other payment was XXXX saying " for grandma ''. After a few months she made XXXX disputes claiming that money or something in venmo. Lying about the whole thing and I told her to remove those many times many days. But all she said was that it wasn't her and that she was going to call venmo. Weeks and weeks passed and she never removed them. During that time I was talking to venmo through email and called them many times because this is not fair and doesn't make any sense. How do they charge me and give her money back with no proof or consulting both sides?? They cancelled my account and it is not fair, I was just helping her but she is not ok in the mind. She is a XXXX person because of an XXXX XXXX she has. Please help me with this
Company Response:
State: NY
Zip: 11211
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed over paypal by using friends and family to make payments. PayPal said they would t do anything because it does t offer protection with friends and family I thought by using a credit. and I was protected. they informed the bank that because it was a f & f that it wasn't a purchase but a money transfer and I my credit wasn't protected
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased three so-called Anti-Freeze Electromagnetic Car Snow Removal Devices for my two grandchildren who have just started driving using PayPal as the payment service. I made the purchase based on written claims, photos, and an AI-type video showing that the device instantly melted ice and snow from car windshields and windows. I was sent three cheap, plastic devices that a representative initially claimed were air fresheners then later claimed that the " XXXX '' would melt the ice. I requested a return label and refund for the fraudulent transaction. The email exchanges I had with the company showed confidence that filing a PayPal complaint would go nowhere. It didn't. Despite attaching photos of the products received, photos of the claims made on their website ( which seems to change names ), and the images and videos of their claims, PayPal 's only response was for me to ship the merchandise back to XXXX at my expense to purportedly be refunded by the same people who perpetrated the fraud in the first place. There was no effort on PayPal 's part to recognize that their platform was used to perpetrate the scam or to require the seller to provide a shipping label for the unsolicited products sent. I am filing the complaint against PayPal for facilitating what is likely widespread fraud by this company and, undoubtedly, many others like it. PayPal 's profits by the fees they charge for every transaction - fraudulent or not. PayPal made no effort whatsoever, even when urged, to investigate and stop this fraudulent company from taking advantage of what may be millions of unsuspecting people. Short of me paying to ship the product back, which as an unsolicited product sent to me is not required under US and state law, to a company that could then fraudulently state the package received did contain the products, PayPal did nothing to intervene. The innocent buyer bears the burden of both the fraudulent company and PayPal 's complicity. These companies exist and proliferate because of PayPal 's role in lending their platform for payments despite knowing, via complaints, that these companies are scammers.
Company Response:
State: MO
Zip: 63108
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Who is refusing to release my funds. I have created a Venmo account for my business a few months ago. My clients have sent me payments via Venmo and now Venmo is holding all my funds and disabled my account with no opportunity to appeal. Who attempting to add a bank account, Venmo appears to have trouble with its verification. I have supplied extensive documents pertaining to identification, my business documents, client transactions, banking statements, personals, etc. Everything is valid and up to date. Despite all this, Venmo still is not allowing me to add my valid bank account details and has abruptly and permanently disabled my account XX/XX/ XXXX XXXX There is no appeal process. This is unjust to say the least. How can a company deny extensive valid documentations and steal all my hard earned monies?
Company Response:
State: CA
Zip: 90048
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have called and chatted with this company since Wednesday, XX/XX/XXXX. They locked my account and couldnt give me a reason. Wouldnt allow me to cash out the amount to my personal account. Now my car is getting repossessed and they dont even care. I have kids who need XXXX paid for and this company is a scammer.
Company Response:
State: TN
Zip: 38122
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I am writing to address a pressing issue concerning my PayPal account. Since XXXX XXXX XXXX a substantial amount of funds has been held in a reserve account without any clear justification or resolution, and despite numerous attempts to seek assistance, I have yet to receive any meaningful support. I would like to clarify that, as of XXXX XXXX I am no longer in business, and my PayPal account has been inactive since then. The ongoing retention of my funds is causing undue hardship and goes against the principles of fairness and transparency that I would expect from a service provider like PayPal. I have reached out to PayPal customer support multiple times over the past year, detailing my situation and requesting assistance in releasing the held funds. Regrettably, these efforts have not yielded any results or provided me with the necessary information on why my funds are being held for such an extended period. This practice is not only unfair but also in violation of the principles outlined in the PayPal user agreement. As per the agreement, funds may be held for up to 180 days to cover potential customer disputes during the holding period. However, this protracted holding of funds, especially when I am no longer conducting business, is both unjust and not in alignment with the terms we agreed upon. In light of the circumstances, I am formally requesting the immediate release of the funds held in my reserve account. Additionally, I kindly request the closure of my PayPal account, as I am no longer engaged in any business activities that would necessitate its continuation. I believe that resolving this matter promptly is in the best interest of all parties involved. If there are specific reasons for the extended hold on my funds, I request a transparent explanation to understand and address any outstanding issues.
Company Response:
State: NE
Zip: 68506
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/, I fell victim to two multi-layered scam operations run by an individual going by the name XXXX XXXX which involved me making deposits for a total amount of XXXXXXXX XXXX from my PayPal account to fraudulent investment firm.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/30, XXXX gave me a {$40.00} gift on Venmo for my birthday as listed in the transaction memo. As he had not transferred money to me before he was asked to verify his intent to send money to me twice, first by verifying my Venmo ID, and second, by listing the last four numbers of my phone number. The next day I received notification from Venmo that the transaction was reversed, because XXXX claimed that he did not receive the item and therefore no purchase was made. As I stated and noted in the memo, this was a cash gift. There was no item, and there was no purchase. Venmo said I would be contacted for the investigation and could provide details. Deciding not to wait, I wrote to Venmo and provided the above information. Some days later I received notification from Venmo that the investigation was complete and that the {$40.00} transfer they had made into credit was removed from my account. I wrote back to Venmo to complain and get information on the case. The only response I received was a threat to close my account if I tried that transaction again. I called several times after that, was placed on hold long periods until I hung up, and the last time I called, the agent hung up on me. So I dont know what happened or what they were told because no one ever responded to my request for information nor was any of the information I provided considered in the investigation. What I do know is I was given {$40.00}, it was intended as a gift as noted in the memo of the transaction, and it was intended for me as twice verified by the sender. After the fact, the sender misrepresented the transaction and the intent with unknown details and my money was removed. I am due the {$40.00} and I want it deposited back into my account. I did nothing wrong or illegal. Dispute Id : XXXX External Payment Id : XXXX
Company Response:
State: CO
Zip: 80205
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear PayPal Support, I am writing to seek your urgent assistance regarding a matter that has caused significant distress and inconvenience for me. I swear I am a poor person and I am facing financial issues. I beg to you its a request please lift limitations or release my funds. I have no words how to explain my condition. Its my request please help me, I am in very bad condition. You have your own family so please help me in this situation and release my funds or lift all limitations. I trust you will help me On XX/XX/, I engaged with a PayPal support representative via chat, and following our interaction, I was informed that by submitting my photo ID and bank statement, any limitations on my account would be promptly lifted. However, to my dismay, within five minutes of this resolution, my account was inexplicably restricted permanently. I want to emphasize that I swear I have not engaged in any activities that would warrant such severe measures. In my earnest effort to resolve this matter, I am attaching my bank statement and photo ID for your thorough review. I understand the importance of adhering to PayPal 's policies and assure you that I have always maintained the utmost compliance. I find myself in a challenging financial situation, and the limitations on my account have only added to my difficulties. I humbly request your kind intervention to reconsider the imposed restrictions and facilitate the release of my funds. I am a humble individual facing financial hardships, and this situation has left me in a state of distress. I sincerely appeal to your compassion and understanding, as I trust in PayPal 's commitment to fairness and customer support. I implore you to consider the impact this has on my life and the lives of those who depend on me. Your assistance in this matter would be profoundly appreciated, and I am confident that, with your help, a resolution can be reached promptly. Thank you for taking the time to review my case. I am hopeful that you will extend your support in lifting the limitations on my account and releasing my funds. Kind regards,
Company Response:
State: TX
Zip: 77034
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A