Date Received: 2024-01-04
Issue: Other service problem
Subissue:
Consumer Complaint: At PAYPAL they put me in disclosures I surely did not agree about that is because it is due fraud and error for there conception I own Corporate when I have not had an account to run a business through them. My Identity was stolen back when I was a child. They are in the mode of accessing my personal account to transact in my name to commit fraud against me. I had closed this account on XX/XX/2023 and they accessed my email on the XXXX. I am sick to my stomach for abusive act and I am alleging they are transacting in my name for something I learned about after reading those disclosures I did not agree to because have no affiliation with running any business I am XXXX with multitudes of Identity theft.
Company Response:
State: FL
Zip: 33614
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, the seller stopped a transaction because PayPal withheld 24 % from the seller ( I was the buyer ). PayPal 's XXXX decided that I made a questionable transaction. So, to cancel my account or use my account, they want me to send them my picture and my bank statement- which is not going to happen. As a result, my account numbers are permanently in PayPal that I can not change or close. This is totally ridiculous.
Company Response:
State: FL
Zip: 32907
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I ordered XXXX on XXXX for XXXX night, I paid by paypal and I entered the wrong number of guests. The host refused to refund me so I was considering to rebate through paypal. XXXX heard about this and forced to cancel my reservation so that the host can make money from another stay, but they refused to return money to me. Also, paypal refused to rebate for me.
Company Response:
State: NJ
Zip: 07080
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am writing to express my deep concern and frustration regarding the recent issues I've encountered with my PayPal account. Today, I opened a new PayPal account and promptly completed all necessary verifications as requested. However, I am facing a significant problem as PayPal is refusing to issue me a debit card, and there has been no explanation provided for this denial. I understand the importance of security and compliance, and I have fully cooperated with all verification processes. Despite this, the lack of transparency and the refusal to issue a debit card are causing me substantial inconvenience. I urgently require a debit card for ATM withdrawals, and I believe it is my right as a verified PayPal user. Instead of receiving assistance, I was directed to use PayPal without a proper resolution to my current issue.
Company Response:
State: CO
Zip: 80204
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo suspended my account when I tried to transfer money to my debit card.They wouldnt tell me why and now XXXX XXXX is stuck in the account for 180 days.
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I have contacted with PayPal, which was the payment system for this purchase, relating the XXXXXXXX XXXX XXXX before this card was closed. I have ordered this item, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX The purchase was transacted on XX/XX/XXXX and XXXX XXXX stated the product was delivered on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, instead of my address, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have tried to contact with the seller 3 days ago, and the seller stated " Hi, I contacted the post office and this package should have been an accidental mistake on their part, I can arrange for it to be re-mailed to you, thank you! '' I have contacted again to know the proceedings, however, I did not receive any information from the seller, so far. Therefore, I ask the refund from the seller.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXX Venmo froze my account when I attempted to cash out my funds. They requested my ID. I submitted it. They told me it would take XXXX days to verify and unfreeze the account. A week or so passed and they then asked for a bank statement. I submitted the bank statement. I called them today XX/XX/XXXX and inquired they gave me the run around and told me someone would follow up. I received an email saying that my account was unfrozen this evening but when I tried to cash out my balance it is still showing as frozen. At this point they are holding my money hostage and I need it to pay my rent. This will make me late paying my rent. If they can not unfreeze my account after I sent everything they asked for I need them to return the funds to sender so that I may receive them another way. Theyve done nothing but lie and give me the run around.
Company Response:
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On XX/XX/XXXXXXXX I logged in to my Venmo account that I have used to store my money for years. I logged in with someone else 's wifi hotspot because I was on the train. Venmo then decided to totally suspend and freeze my account without explanation. Contacting them achieved nothing. They told my I could only 'reinstate ' my account by email and had to wait at least 2 weeks to get a response. I received an email from an automated system on XX/XX/XXXX to send a picture of my id. I did this immediately. I got the same email copy pasted by some fake XXXX XXXX that is also clearly automated asking for the same information on XX/XX/XXXX. Again I did exactly as they asked. On XX/XX/XXXXXXXX I received yet another email requesting the same information again. They are clearly using an automated XXXX XXXX to hold my money. I have done absolutely nothing out of the ordinary with my account except log in with a hotspot. They have frozen my account and refuse to help me, dragging their feet at every turn. Looking up reviews it seems in the last few months this has started happening to people constantly. Random account freezes for no reason and little to no recourse to get it back. All of my money is in this account. I desperately need to pay bills and I'm away from home right now. If I do not get access to my money again soon I will be stranded with no way home. Please help me.
Company Response:
State: WI
Zip: 540XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Money was not available when promised & Confusing or missing disclosure : PayPal & its International fund transfer partner " XXXX '' advertised that there is no transfer fee to transfer fund internationally. But what they did not say is that there is no fee to the sender/originated, but there is fee charged upon arrival at destination ( receiver ), which is misleading. And then, withholding the transferred fund for up to 21 days at PayPal ( XXXX ). PayPal XXXX XXXX stated that there is " NO transfer fee, '' but then PayPal ( XXXX ) slapped a transfer fee of XXXX XXXX upon arrival. That is MISLEADING!!! PayPal and its partner " XXXX '' misled customers to believe that there is NO transfer fee at all, whether by sender or by receiver. But that is NOT what's happened!! PayPal XXXX XXXX did not inform that there is no fee to sender/fund originated, but THERE IS FEE to receiver/upon arrival at destination!!!! Besides, the $ XXXX sent to XXXX is NOT available for 21 days!!!! That is soooo ridiculous!! Even banks won't withhold funds that long. The whole idea of sending money by app like PayPal, Venmo, XXXX, XXXX, etc ... .. is the advantage of " Speed '' and convinience that is supposed to be faster than the regular commercial banks!!! What good is it to use PayPal if fund is not available for 21 days?!?!!!! Will NOT use PayPal to send money ever again!!!!! And will tell other people not to use it either. Absolute BOGUS!!!! Because : 1.- PayPal & XXXX charged the highest transfer fee. 2.- PayPal & XXXX advertised & misled customers into believing that there is " no fee '' in transferring money with them, when in fact, there is. upon arrival/at destination. 3.- PayPal ( XXXX ) withholds the fund the longest in the history of money transfer by any app existed!!! PayPal ( US ) stated that the fund will be available by XX/XX/2024, but PayPal ( XXXX ) said, the fund will be available after 21 days.
Company Response:
State: WA
Zip: 98008
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal closed the Dispute without refund because the documentation you provided did not support your Dispute. The order number and time on the screenshots you provided did not match the transactions details on the Payment. This indicates to us that this was not a duplicate charge for one order, but rather two separate orders. Wow, are you listening to yourself??? How in the WORLD could there be two separate shoe orders on the same day, that just happen to be the same exact dollar amount?!?? For over 700 dollars worth?!?!? Thats not a coincidence. Are you really that stupid??? No Youre just con-artists!!! The order number and time on the screenshots didnt match the transaction details on the payment, because the first transaction never happened!!! DUH!!!! Lastly, I showed you proof via the checkout page that XXXX did NOT accept my PayPal for payment!!! And I also told you that XXXX confirmed said order never went through. So theres no way you contacted XXXX and they told you that order went through. You lie Which means you didnt disperse the funds to them, you pocketed all that money for yourselves!!!! STOLE MY MONEY Disputing the charge with my bank.. SCAM-ARTISTS!!!!
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A