Date Received: 2023-12-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was selling some furniture on XXXX XXXX and the buyer wanted to use Venmo to pay for the furniture. When they sent me the payment, they said that Venmo had put their payment on hold and told them that I needed to set up a business account with Venmo and send {$300.00} to the buyer to confirm my business account. Suspicious, I logged into Venmo 's website and started a chat to find out if this was safe to do. An excerpt from the chat which Venmo emailed to me : Guest ( me ) : I received an email saying a payment to my account was on old. And Venmo asked the sender to send another {$300.00}. What do I do to free up the {$250.00} payment and return the other XXXX Venmo Assistant : In some cases, payments between buyers and sellers are placed " On hold. '' If there aren't any issues with the payment you received, it should be released within 21 days. Venmo Assistant : Don't worryit doesn't mean anyone has done anything wrong. This practice is common in the industry, and it helps us create a safer environment for everyone involved. Because Venmo told me that this was safe and a common practice, I lost a total of {$800.00} on this transaction and {$750.00} on a similar transaction. I only moved forward with this transaction because Venmo said it was safe. It seems like Venmo was grossly incompetent and that it directly led to my financial losses.
Company Response:
State: IL
Zip: 60091
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: A XXXX XXXX sent me money under a false name of XXXX XXXX XX/XX/XXXX which I returned on XX/XX/XXXX. She file a claim about a purchase which makes no sense.Anyway, on XX/XX/. Venmo confiscated {$3.00} from me and froze my account demanding I pay {$390.00}. for the same money I paid back on XX/XX/XXXX. I sent them correspondence on XX/XX/XXXX this claim was false and they are know stealing money from me and extorting me for more. Venmo has serious risk issues
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: This is in regard to Venmo, XXXX # XXXX. On XX/XX/ I received XXXX, a cryptocurrency, from a friend who owed me money for a shared bill. Upon using Venmo to sell this cryptocurrency, so I could cash it to my bank account to pay said bill, Venmo limited my account. With this limitation, I can not gain access to this money, causing me additional late fees for the bill. I submitted a ticket with Venmo on the same day, and received the confirmation for Ticket # XXXX at XXXXXXXX XXXX stating that they will get back to me in approximately 7 business days because they need to " escalate it ''. I've reached out a few additional times throughout the week for an update, but can not get ahold of anyone, nor can I get ahold of anyone on a phone call. As stated before, Venmo is causing me additional late fees because they are withholding my money from me. Since I can not seem to get support through them, I have decided to file a complaint with the CFPB.
Company Response:
State: WA
Zip: 98503
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-31
Issue: Problem adding money
Subissue:
Consumer Complaint: On XX/XX/2023, I did an instant transfer to my Venmo account for {$600.00}. I transferred this money from my XXXXXXXX XXXX account. Even though my XXXX statement was negative {$600.00}, the money didn't appear in my Venmo balance. 24 hours later, it still wasn't there nor was it back in my bank account. When I contacted Venmo as soon as it happened, they were no help, telling me what I already knew. That they didn't have the money nor did they know what happened to it. They said it would most likely go back into my bank. Well, it didn't. I did an immediate transfer because theat money was needed IMMEDIATELY. Not having it has caused a storm of problems for me and with everyday that goes by that I still don't have it, things for me are getting worse. It was needed to get my car from a mechanic who is going to tow my vehicle if they aren't paid by Wednesday. This caused me to be stranded and have to walk HOURS AND HOURS to get back home. I wasn't able to pick up my kids which has caused issues between my ex and I and he is refusing to give my children back to me because he doesn't believe that this is actually what has happened. This happens A LOT with venmo. It's happened to me before, just not for such a large amount of money. Venmo told me that I'll most likely have to file a dispute which could take up to weeks and this is absurd. I didn't transfer that money to an unknown person, I transferred it to them so how and why don't they have it and why does this happen so often with them? They should be out out of out business immediately. It is not ok that this is an ongoing thing with them. I should have been refunded by them IMMEDIATELY when I showed them my bank statement that said the money was sent to them, even though they didn't have it. I shouldn't have to wait weeks on end for a problem get caused. An ongoing problem. This is illegal on so many levels.
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2023-12-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I sold only XXXX things on pay pal and had gotten a complaint so they held my money once I worked things out with the customer and they were happy and the customer dropped the complaint I then called PayPal and they released my money I then thought everything was ok a week went bye and i was trying to make other sales and it said my pay pal account has been terminated after a review of my account and they were holding the remaining XXXX XXXX I have left in my account for XXXX days I called the lady said there's nothing they could do I asked for a supervisor and they said the supervisor couldn't help me neather and only would tell me they terminated my account after reviewing it and never a real reason this is not right when my customer them selves contacted PayPal and dropped the complaint so no PayPal has a right to steal my money for XXXX I don't agree
Company Response:
State: TX
Zip: 77503
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I was sent money from a friend {$360.00} dollars I tried transferring the money into my bank on XX/XX/23 and it kept giving me an error message the same day I received a email from venmo telling me my account has been frozen that my identity needed to be verified. A photo id was sent and I was told that it was received. Yet I have not been able to access my funds at all. I have bills to pay and I am reaching due dates for all bills and can not pay them because the refuse to give me any information on why my account is still frozen after I have sent all documents needed to verify me! I emailed Venmo team and every time I email them I am emailed back by a different person who claims they can not help me that it is up to the XXXX department to unfreeze the account now they are ignoring my emails and I have not heard back from any team member at venmo about my funds!
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been with PayPal for over 10 years. In XXXX it looks like my account was hacked with PayPal and an international bank account was added to my account. They awhile and I did not notice. I transferred XXXX and also transferred XXXX they changed my bank to theirs so over XXXX is in the international XXXX XXXX XXXX XXXX When I called no one spoke XXXX and I was sent an email. The man XXXX said they do not keep any personal information on their accounts. I looked up this bank and the FDIC has flagged them as scams and say to be warmed for international transfers. PayPal refuses to reimburse me or open the investigation because they are saying my IP addresses are being used to log in so it appears to be me but isn't. I am filing all the complaints I can because I only have 10 days to make this appeal. this bank is completely fake. No one will speak to me or help me.
Company Response:
State: IL
Zip: 60102
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Paypal permanently closed my account they did not tell me why which is fine but when they closed my account there was a dispute on a payment I received in the amount of {$100.00} and eventually it went in my favor with the funds being reversed back to to the paypal account now when I tried to withdraw my funds PayPal said they are going to hold my funds for XXXX days for " loss prevention ''. That is unacceptable they can't just steal my money I want it back they closed my account there should be no reason they have to hold on to my money
Company Response:
State: NY
Zip: 10453
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was transferring money from my Venmo account to my brothers-in-law account on XXXX XX/XX/2023. Whatever reason it flagged the transfer from my account to his account and wouldnt let it go through didnt tell me why the lady told me to transfer my money to my PayPal account and my PayPal account transferred to his Venmo account which I did it works for the first {$150.00} and I tried the rest of it. It locked my account saying that I was violating times of service, any terms of service or violated. They told me what to do. They told me to send it from my own Venmo account so my PayPal account is connected and then from my PayPal account to his Venmo account, which I did, and it went through just the first transaction. Now my my money is locked up and Im XXXX miles away from where I live And Im slept in a hotel room lobby last night and the ladies telling me thats gon na be XXXX XXXX XXXX days until anybody can get back to me for anything so that I have to sleep almost for XXXX XXXX XXXX days because I have no money is locked up in my Venmo account. You guys wont give it back to me you wont give me any reason why being held up and theres no one you can talk to you on the phone XXXX way to get hold of anybody on a phone call you have to do it through a chat or an email and everything takes XXXX XXXX XXXX days so here I am Monday day XXXX day XXXX actually And Im stuck this is this is bad
Company Response:
State: LA
Zip: 71220
Submitted Via: Web
Date Sent: 2023-12-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-29
Issue: Other transaction problem
Subissue:
Consumer Complaint: Someone stole my credit cards and used it to purchase things and or send money on PayPal. I reported it to my bank and the bank ( XXXX XXXX XXXX XXXX XXXX reported that they sent PayPal the funds back due to PayPal providing a statement. They stated I have to file a claim with PayPal to get my money back. Although I never did business with PayPal. PayPal said the claim is still open and I have to go through my bank. PayPal also stated the claim the banks submitted were incorrect. The banks need to file a proper claim. The people who stole my information are in XXXX. I did press charges Card numbers XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Email : XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90746
Submitted Via: Web
Date Sent: 2023-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A