Date Received: 2024-01-20
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: My XXXX XXXX is on a year long internship with XXXX. Firstmark Services refuses to place the loan into forbearance status. I sent a letter from XXXX and completed required forms for account XXXX, yet payments continue to be deducted from my bank account. Firstmark has very confusing website information and it is difficult to understand how much is being deducted each month. Finally, in submitting documentation to Firstmark, they ask that sensitive information including social security numbers be emailed to them via non-secure email.
Company Response:
State: MN
Zip: 55378
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: My Name is XXXX XXXX, I making a complaint today regarding my student loan servicer-Nelnet. My loans were transferred to them from Greatlakes, Nelnet is trying to prevent me from getting the student loan debt forgiveness. They told me they didn't have my Greatlakes payment history which the do they blocked it from the website so I could nolonger access it... they are also telling me it will to XXXX months to be switched to the save plan. I'm an XXXX student with XXXX kids, my loans have been in repayment since XXXX I was able to see how many accountable payments there were at one point on Nelnets website, now I can only see the remaining payments. I have reached to them numerous times and Have gotten nowhere, my original principal balance was XXXX with all the interest my bal is XXXX. I was young when I signed up at XXXX XXXX XXXX XXXX XXXX XXXX, had family issues wasn't able to attend as much I asked if I could withdraw they told me I could but didn't mention that I would have a Balance. I need help. I'm now XXXX XXXX kids, XXXX XXXX XXXX XXXX, a XXXX XXXX XXXX and a XXXX XXXX XXXX. Single mom just trying to take care of my kids the best way I can. my phone number is XXXX
Company Response:
State: NY
Zip: 14043
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I was lied to when applying for this school they had told me they had a 95 % job placement in your field once you graduate which was a lie. This is the only reason I attended this school and later found that what they had promised was a lie.
Company Response:
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/year> I attempted to contact Nelnet via email. I will include my message to them at the end of this section. I had my loans transferred from Great Lakes. I had set up an account on XX/XX/year> and could log in at the beginning to see a SAVE plan with {$0.00} payments. Nothing has changed in my circumstances, and I received no communication indicating a change, but suddenly my payments are {$330.00} a month. I am receiving automatic emails from Nelnet and Dept of Ed that action is needed on my account. However I am unable to reach anyone via phone due to unrealistic wait times and I am not able to get an email response from them. At this point I am so frustrated and distrustful that I would prefer only email communication from them for the sake of having a paper trail. I do not see why I need to pay back incorrect or misguided amounts ( or really owe them anything at all ) if they are not upholding their responsibility as a loan servicer and actually servicing the loan. All research Ive done online points to zero solutions and many others struggling with the loan servicer failing to service loans. My goal is to rectify the account to reflect having a {$0.00} payment, erase the negative balance and consequences from this, and make Nelnet understand I can only uphold my end of this if they also do their job. Not only do I find these loans predatory in the first place, but this is absolute torture. The email was as follows : I am writing to rectify an issue with my Nelnet account. Upon making my account after my loans were transferred from Great Lakes, the website indicated I was on the SAVE plan with {$0.00} payments. I expect this information to be correct simply as a bare minimum expectation per the agreement of the borrower and loan servicer. However, this is additionally important due to extenuating circumstances I have faced this year. I have now received correspondence that my account is past due. The notice is dated XX/XX/year>. I expect this balance to be corrected, for interest accrued to be adjusted accordingly, and for the SAVE plan to be verified on the account. The account upon set up was in SAVE status per the website, so additional payments and processes should not be necessary. The account was set up XX/XX/year>. To reiterate, the balance and interest to be corrected. I will keep documentation of these correspondences, including the ones incorrectly indicating I have payments due. I will conduct all correspondence in writing to later verify my efforts to keep my account correct if necessary, as I am displeased with the transfer of my loans to a servicer that does not seem to be organized or respectful of the borrowers time and money. Thank you for your prompt attention to this matter. I look forward to having this promptly resolved and having a straightforward relationship between borrower and servicer in the future. XXXX XXXX
Company Response:
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I attended XXXX XXXX and was part of the XXXX et al. v. XXXX XXXX XXXX XXXX lawsuit. The case number is XXXX, and my class member ID is XXXX. I received an email on XX/XX/XXXX stating that the Department of Education has aprroved my claim for discharge of my federal student loans. I was advised that the loans would be discharged within the next 180 days, and that the Department of Education will not continue any collections activity on the loans. However, upon reviewing my credit reports, my balance in XX/XX/XXXX increased from {$75000.00} to {$76000.00}. It has been almost a year and a half since my discharge was approved, and instead of my balance going down as it should since it was discharged, it has increased. I have not received any update as to the status of my discharge or refund, if any. I submitted documentation that my wages were previously garnished by XXXX which caused severe financial distress, and these loans are still continuing to cause financial distress over XXXX years later.
Company Response:
State: GA
Zip: 30241
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Initially submitted SAVE application to Nelnet on XX/XX/XXXX to decrease student loan payment. XXXX said I was qualified for SAVE plan. Nelnet put account into administrative forbearance for 3 months and had not processed SAVE plan. Submitted CFPB complaint on XX/XX/XXXX for Nelnet to change my account to SAVE plan. On XX/XX/XXXX, received letter in response to CFPB complaint that my account would be changed to SAVE plan starting XXXX of XXXX. This new complaint has to do with the interest that has accumulated in the time between submitting my SAVE application on XX/XX/XXXX to when interest was frozen on or around XX/XX/XXXX. Around XXXX XXXX dollars of interest needs to be written off the total balance as my SAVE application was completed and submitted during this time and was not processed due to Nelnet not fulfilling their duties as a loan servicer. Total loan balance as of today is listed as XXXX, if interest was correctly frozen after time of applying to SAVE plan on XX/XX/XXXX and plan was implemented correctly and ethically, total balance should be around XXXX. Nelnet has done absolutely nothing to amend or respond to their unethical processing times of these applications resulting in interest that should not have accrued.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have contacted and disputed this inaccurate information with all three credit bureaus as well as US department of education with no resolution regarding my obligation to pay securities/money to the federal government for an inaccurate education loan. Nelnet continues to report this inaccurate information to all 3 credit bureaus which goes against my privacy rights act well as the federal student loan act of XXXX. The Department Of Education have been past my personal information for security exchanges without my consent or permission since XXXX. The Department Of Education have been reporting false and inaccurate information on my credit report which has cause me financial difficulties/hardship. The reported false/inaccurate information strikes as a negative impact on my credit history.
Company Response:
State: MI
Zip: 48219
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am a full class member of the XXXX XXXX XXXX lawsuit and have received a letter from Dept of Education verifying that my loans will be discharged and any applicable payments will be refunded. Per the Dept of Ed, my loans should remain in administrative forbearance until discharged, which is supposed to happen by XXXX/2024 at the latest. The loans were put back into repayment and they show me as 3 payments overdue. I have uploaded the letter from the Dept of Ed to my account twice, to no avail. Please advise.
Company Response:
State: CA
Zip: 92692
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-20
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am a full class member of the XXXXXXXX XXXX XXXXXXXX lawsuit, and have received a letter from Dept of Education verifying that my loans will be discharged and any applicable payments will be refunded. Per the Dept of Ed, my loans should remain in administrative forbearance until discharge, which is supposed to happen by XX/XX/year> at the latest. The loans were put back into repayment, and they show me as 3 payments due. I have uploaded the letter from the Dept of Ed to my account twice, to no avail. Please advise.
Company Response:
State: CA
Zip: 92692
Submitted Via: Web
Date Sent: 2024-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-19
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I applied for the XXXX XXXX plan in XXXX of XXXX it was accepted and I received a notification on XX/XX/XXXX that I would have a {$0.00} payment for 12 months starting XX/XX/XXXX and it would follow the general rules of having to resubmit my income every 12 months as required. This was then revoked with, according to Nelnet, no record or reasoning on XX/XX/XXXX and a retroactive balance was added to my account along with a late notice due to this sudden change. When I contacted Nelnet on XXXX they were unable to provide me with any explanation of what happened and that now my payments are significantly more than the original {$0.00} per month. The late amount was forgiven but I then had to reapply for the XXXX plan due to being then incorrectly placed on the XXXX plan. I was given no update or documents to explain what was going on or what will happen. I was told that the only thing I can do is wait for them to look through everything. I would like to continue with my applied, promised, and signed 12 month agreement of {$0.00} per month and reevaluate in XXXX of XXXX as I was guaranteed originally.
Company Response:
State: CA
Zip: 93308
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A