Date Received: 2019-05-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am currently enrolled in college and my loans are not in repayment status. However, I would really like to keep my loan balance from growing during my enrollment by making small monthly payments. Nelnet does not allow for borrowers to set up auto-debit payments until they are in repayment status. I feel that this goes against all financial education best practices and discourages students from making payments. If auto-debit is an option for some borrowers it should be an option for all. Below is the exact wording from Nelnet when I attempt to set up auto -debit payments. " You are not eligible to sign up for auto debit because you do not have a payment due. When your loan ( s ) is in a repayment status or within six months of your next payment due date, please return to this page to sign up for auto debit. If you would like to make a one-time payment, you may click Pay Now from the Payments menu item. ''
Company Response:
State: NH
Zip: 035XX
Submitted Via: Web
Date Sent: 2019-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-08
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have asked several questions as to why the amount of payments applied to interest and the principal are so close in amount. I would expect 1/3 of my payments to be applied to interest and the most to the principle. Also when I subtract the amount of money applied to my principle from my principle balance, the totals are not true. I still don't understand where my payments are going. I was paying a little extra every month and this money seemed to create fees? I don't understand. I have contacted Nelnet several times. However most of my messages have been deleted from the server. It took my a month of back and forth the have them remove a late payment that never happened in order to qualify for income assistance. Then they " approved '' me for an amount equal to what I was already paying. Which is different from what a representative even quoted over the phone to me. I should have paid at least one loan completely by now. The fact that I still have 2 loans is intentional by Nelnet.
Company Response:
State: VA
Zip: 23453
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-08
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Nelnet has been unable to provide proper legal documentation. Please provide the MPN in its original form for any and all alleged accounts and disbursements. Please provide the MPN for The University of XXXX XXXX XXXX in its original form
Company Response:
State: TX
Zip: 78748
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I've been consistently paying on my student loan for years but the balance continues to go up. I've started keeping detailed spreadsheets at the end of XXXX so I can understand how the balance is working. I have a lump sum auto-debited every month which has been getting applied across all the loans. In addition to the monthly payment I've been making extra payments and knocking out loans one by one lowest balance to highest. Note that I currently have 12 loans left with Nelnet each with different interest rates and payment amounts. When I checked my balance at the end of XX/XX/XXXX the overall balance was just under {$29000.00}. I really felt like I was finally making progress. I've paid off four loans in the last year. This past weekend when I checked my overall balance is {$29000.00} which has increased! I paid more than {$1000.00} over the balance due yet my balance is increasing which doesn't make sense. Upon looking into it more I see on the website that my XX/XX/XXXX payment was not applied across all 12 loans but only to 3 of the loans which caused the other 9 to increase in overall balance. I called the company tonight to find out why they are doing this. I spoke to a gentleman named XXXX who told me the Department of Education decides which loans need to be fulfilled to make it better for the consumer. I said I understand since it applied to the 3 highest interest rate loans ( all above 6 % ) but how is it possible for the balances on the other loans to increase. None of this make sense to me and I'd like it investigated. I've been ensured that I'm in the best plan the standard repayment plan which pays it off the quickest. I was offered the option for income based and I would pay for twenty years and have the rest forgiven which I laughed at since my goal is to have all of these paid off in a year. I just feel like the company has been taking advantage of me since day one back in XX/XX/XXXX. They see that I am trying to pay these off so have started picking and choosing which loans the money is applied to. How could they go from months of consistently applying across all loans to now all of a sudden only applying to three loans!
Company Response:
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-07
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: Please attach to complaint ID XXXX, I found additional documentation to support my complaint. I would like to add to my complaint and ask for a formal investigation into the accounting and collection practices of Nelnet ( Loan account number XXXX ) and XXXX XXXX XXXX. In XXXX I defaulted on my student loans ( see doc # 1 included ) due to my husband being out of work while receiving treatments for XXXX, which he has since passed away from after a long 10 year battle. While in default I was harassed and treated unfairly by one of the Private Collection Agencies hired by the US Department of Education. This agency was XXXX XXXX XXXX XXXX, who is listed in the Office of Inspector Generals audit report from XXXX of XXXX. I do believe the harassment I received was intentional and malicious because they believed they could treat me this way as I was a woman. I did not have the wherewithal needed to fight this type of collection tactics since I was the sole support to my family as my husband was fighting for his life. After months of harassing calls at work and home, I made an agreement ( see doc # 2 notes from harassing calls ) with XXXX to participate in the FFELP Loan Rehabilitation Program ( see doc # 3 for agreement ). I was concerned and worried what might be done if I did not comply with their demands. The threatening calls were so intense I made the agreement even though our financial situation had not improved and my husbands XXXX had XXXX. I was in dire need of help and did not have anywhere to turn. I started making payments in XXXX of XXXX. Please see enclosed document for agreement. In XXXX of XXXX my student loan was rehabilitated and purchased by XXXX XXXX on XX/XX/XXXX ( see doc # 4 ). When looking over my loan amounts they did not match. XXXX document states I owed {$75000.00} on XX/XX/XXXX and Nelnet shows my loan balance as {$73000.00}. Enclosed are both of these documents for you to review. On XX/XX/XXXX I had to dispute the 18.50 % collection fee XXXX tried to charge me, which I never agreed to. Please see enclosed document # 5 ( 4 pgs ) and fax report showing it was sent. I do show on my Nelnet print off a credit of {$13000.00} which I am assuming was the fee they tried to charge me. This is a guess on my part as I never received any documentation stating this. I have not been able to find where the {$6500.00} in payments I made to XXXX was applied to my loan balance. As you will see Nelnet does not provide an amortization of my loan payments and balance ( see doc # 6 5pgs ). How can this be acceptable and/or legal to not provide this to a consumer? This leads me to my second complaint I need assistance with how all my payments for the last 7 years have all went to interest. I have enclosed my payment history ( doc # 6 ) from Nelnet to show from XXXX, XXXX to XXXX, XXXX I have paid {$39000.00} and this entire amount has went to interest only. I work in the financial industry and this can not be fair and appears to be highly deceptive in their lending practices. I called XXXX on the evening of Tuesday, XX/XX/XXXX and asked if they could explain this to me. After over an hour on the phone, I asked for all of my documents to be sent to me so I could investigate and file a complaint against them. I explained I wanted all the documents showing all the fees and interest charged since XXXX. Please note after my call ( and only after my call ) to XXXX my XXXX payment does show {$130.00} to principle. Again very confusing! I took responsibility for my loans and wanted to pay back what I owed and worked with the collection agency to get it rehabilitated. In my call on Tuesday night, XX/XX/XXXX, I asked for copies all the fees and interest I was charged when I was in default and where does it show the {$6500.00} in payments was applied in XXXX. I was instructed Nelnet will only release this information if I get a subpoena. How can this be legal to ask borrowers to pay for fees and interest that were not disclosed to them and no documentation will be provided without court documents. I graduated from the University XXXX XXXX at XXXX in summer of XXXX with a loan debt and promissory note for {$33000.00}. I deferred my student loan for 5 years after graduating as my income would not cover my loan payment at that time. I did a consolidation in XXXX with my payments starting in XXXX with my new consolidated loan balance of {$42000.00}. If you look at my history I have paid on this loan since XXXX of XXXX with payments over the last 17 years adding up to {$90000.00}. I have paid approximately 3 times what my original loan was back in XXXX. As you can see on my statement XXXX claims I still owe {$63000.00}. This would total {$150000.00} ( 5 times my original loan ) and that does not even include additional interest on the {$63000.00} they say I still owe. How can this be fair and legal? I have more than paid this loan in full and it should reflect this. I am looking for help or guidance in dealing with these deceptive practices and what legal rights I have. If needed I will contact a lawyer to file a case and to request a subpoena to view the documents from the collection agency as I believe they will show illegal activity being done by this agency and lender.
Company Response:
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2019-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: first mark ( telnet ). i have been trying to setup auto debit over the past 3 months, ( i have now called at least twice each month ). but each time i am assured by the CSR after attempting to do it online that it has been setup appropriately, it is still not debiting my bank account. i don't understand why it takes more than 3 months and more than 6 phone calls to get auto debit setup.
Company Response:
State: FL
Zip: 33909
Submitted Via: Web
Date Sent: 2019-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-07
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: All of the credit reporting agencies ( XXXX, XXXX, XXXX ) except XXXX have removed a student loan that was full of fraud until it was finally approved for XXXX Discharge in 2013 and closed. XXXX refuses to delete or remove the loan. They also continue to re-post a phone number disconnected 3 years ago. How can I get XXXX to remove the student loan, an old disconnected phone number, and old addresses? All of the other credit reporting agencies have done this voluntarily.
Company Response:
State: AR
Zip: 716XX
Submitted Via: Web
Date Sent: 2019-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have a consolidated loan with Nelnet/XXXX for my ex husband who is now deceased, and myself. We consolidated approximately {$12000.00} principle of his loans and approximate {$7000.00} of mine, in XXXX. Upon our divorce, we made an agreement that each of us were to repay on a schedule. Due to many hardships in our lives, we have used the forbearance and wage repayment schedule. He died in XX/XX/XXXX and his Plus loans and other federal loans were forgiven, however, a company called XXXX XXXX XXXX has recently started calling me at work, after I requested they not call my work number and gave them my cell number. They call to get a repayment plan with their company.I have received a letter from their offices stating I had 30 days from XXXX to request a hearing. I responded with the form provided requesting a settlement or a hearing in person. XXXX XXXX is threatening a wage garnishment if I do not not enter into a verbal repayment plan over the phone and will not consider a settlement on my loan debt balance ; they insist on collecting the deceased husband 's principle and 22 years of interest. They have requested documents supporting the loan original balances and the certificate of death of my ex husband. I have emailed, faxed and mailed all these documents, including bankruptcy forms for which my debt was listed in a bankruptcy in XXXX.
Company Response:
State: CO
Zip: 80537
Submitted Via: Web
Date Sent: 2019-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-06
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: Receiving phone calls on several occasions from a number in XXXX, Florida claiming to be providing loan relief. They have my contact information and my current billing address. I already answered and told them to stop contacting me, but they called again. It's super creepy and makes me very uncomfortable.
Company Response:
State: FL
Zip: 32304
Submitted Via: Web
Date Sent: 2019-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Have been making payments on my loan each month timely and making extra payments that have not been put on the principal of the loan have reached out to the company nelnet multiple time and haven't gotten a answer to what my payments are not being applied correctly. My interest rate is 5.5 percent on loan and when I spoke to them on XX/XX/XXXX again when I received my last statement in mail they took XXXX dollars of my payment and put on intrest and only put XXXX on my principal and when I explained that this makes no sense they didn't have a explanations for me. Also last year they took XXXX and put on intrest, but they said my interest only adds up to about XXXX a day so when I told the young lady I was speaking with to add it up with me that only adds to about XXXX a year so how can they legally take 4 time that for intrest.
Company Response:
State: FL
Zip: 33897
Submitted Via: Web
Date Sent: 2019-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A