Date Received: 2019-05-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have two loans with Firstmark Services. For years I have paid the two loans separately, as one has a small balance and the other is more than XXXX times that balance. On XX/XX/19, I paid {$200.00} to one of the loans ( the 'intended '' loan ). Instead of applying it to that loan, they applied a portion to that loan and another portion to the other loan. This caused the intended loan to appear delinquent. The smaller loan is always paid 1 payment ahead and neither loan was delinquent at the time of the payment. I had to email the company multiple times and I had to call them. The person on the phone said that they saw in their system that their were instructions to apply the payment specifically to the larger ( intended ) loan, but that the payment was not applied correctly. The person advised they would attempt to have it corrected. The daily interest on this loan is {$11.00}. To date, this error has cost me {$130.00} ( 11 days of interest ). Additionally, I had to make another payment so that this loan would not appear delinquent. I suspect that the company will also incorrectly report me to the credit bureaus. I will file complaints with those bureaus as well. Assuming they correct my loans, had I not been watching them like a hawk, they would have taken hundreds of dollars from me and ruined my credit. I know your organization faces obstacles in watching student loan servicers, but it is essential to have someone on the side of the consumer against these large, callous, greedy companies.
Company Response:
State: OH
Zip: 45429
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-28
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: This was discharged in a previous bankruptcy and they have not sent any further notice and showed up on my credit report as paid late, no billing no notification
Company Response:
State: IN
Zip: 478XX
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-28
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am on a graduated repayment plan. I have been making payments as required for years and my balance seems to not be moving much. I recently began submitting larger payments to pay down the loan faster. I was reviewing my statement and noticed interest was still accruing despite my larger payment being enough to cover not only the billing period interest but also some principal. After further research, I noticed that even my minimum payment in accordance with the payment plan was enough to cover the billing cycle interest plus some principal. This is not what is happening. Your corrupt organization, Nelnet, is only putting money towards one of the two loans while accruing and capitalizing interest on the other loan, which happens to be the larger loan. HOW IS THIS LEGAL? Both loans fall under the same account. HOW IS THIS HAPPENING? I contacted Nelnet with questions and requested they respond via email because I want documentation of our communications. They are REFUSING to provide me with an explanation, which makes me even more suspect of their behavior. This is unacceptable.
Company Response:
State: DC
Zip: 20019
Submitted Via: Web
Date Sent: 2019-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet failed to respond per OCGA and Federal Statues to an open Records Request in full by omitting information with intentional negligent behavior Failed to Respond to open Records Request In Case XXXX Nelnet failed to respond to an open records request violating State and Federal Laws. Nelnet has continually refused comment reciting previous messages and emails that were not completed in full so this is not surprising. This has now become intentional negligent behavior. Please read The ENTIRE COMPlAINT IN FULL Nelnet has WILLFULLY VIOLATED FCRA SECTION 623 Items Requested and not given to consumer in a timely manner and committed and errors s d us now will fully negligence by standing behind those denials. As of XX/XX/XXXX information is still incorrect and reporting to all CRAs has not been Verified or addressed. Never answered 1 ) All information and correspondence with US department of education under the Open Records Act concerning the admin Forbearance as it did not follow protocols and protections set in place by US Federal Code 682.211 Forbearance. Never answered 2 ) Information concerning illegal interest reported to CRAs while loan was in Admin Forbearance without signed notice from borrower under 682.211 Forbearance AND ADMITTED TO IN CFPB case XXXX Not provided in accordance with 30 day window under FCRA guidelines Accuracy can not be verified 3 ) Proof of Debt for all Loans persuant to all rules in FCRA 623 or removal of Account from Record This information has never been provided upon multiple requests 4 ) Proof of submission of correct information to CRAs from Nelnet to CRAs from XXXX under Open Records Acts pertaining to 3rd party contractors who work as officials of a Govt Service or removal of Account from Record Never provided 5 ) Verification of Current Payment Structure and amounts Due orremoval of Account from Record Never Provided 6 ) Verification of Security protocols surrounding PII from XXXX where personal data was likely compromised Appendix A ) Precedent of Negligence and Willfull misconduct by Failure to provide information according to FCRA 623 FCRA ISSUE XXXX XXXX Submitted to the CFPB on XX/XX/XXXX Information Submitted with this complaint Nelnet admitted no wrong doing on the above case However : The Exact Same Case was submitted to Equifax on XXXX Submitted to the CFPB on XX/XX/XXXX XXXX Found there was an issue yet Nelnet still believed no wrong doing FCRA ISSUE 2 +ECOA ISSUE XXXX Submitted to the CFPB on XX/XX/XXXX There Reference a Case that has nothing to do with the compaint received and in the original case. There is no information concerning the missing data. Clear negligent Behavior by NELNET and a violation of State and Federal Law Screenshot that was attached to this complaint shows XXXX Requested information and it was never sent back to themDue to Lack of response XXXX Deleted the information yet Nelnet still implies no Wrong doing FCRA ISSUE 3 Not providing Validation of Debt Within 30 Days by Law + Innaccurate Information Predatory Loan Practices Under FDCPA XXXX Submitted to the CFPB on XX/XX/XXXX Response They did not adress any of the issues brought up and note " We are not your lender, the Department of Education is your Lender '' FCRA VIOLATION # 4 Failure to provide information in a timely manner Failure to report accurate information to CRA 's Accuratly I want you to Pay Very Close Attention Here So Refer back up to FCRA ISSUE 3 where they responded on XX/XX/XXXX So in XX/XX/XXXX Validation of Debt was asked for, By Law its due to the Client by 30 days They did not sent verification until XXXX when it was aked for a second time therby violating FCRA Guidelines on XXXX Submitted to the CFPB on XX/XX/XXXX They did not send verifcation until XXXX. They failed to send valid information in a timely manner. They failed to provide accruate inforamtoin to CRA 's. Its still wrong as of XX/XX/XXXX Action to be taken : Removal of All accounts from All CRAs Immediately as Information is incorrect and Nelnet has proved to be negligent based on past precedent set above. They continue to refute information with blanket answers and no documentation or research. Removal of all accounts from Nelnet as precedent set shows will full and blatant negligence and account should be removed from records and discharged. Nelnet has Failure to preform a reasonable investigation which constitutes legal action under the FCRA, Section 616, for willful non-compliance. Case law establishing liability of reporting inaccurate information was established in XXXX v. XXXX and XXXX v. XXXX XXXX. Failure to conduct a reasonable investigation can also lead to complaints being filed with your states Attorney General, the Federal Trade Commission and the Consumer Financial Protection Bureau,
Company Response:
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2019-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have requested a specific way to apply my payments and Nelnet just cant get it right. I have emailed them and phoned them. I make two payments per month. The payment on the XXXX of the month in the amount of {$230.00} is to be applied to both groups A and B. The second payment made by my employer is made approximately the XXXX of each month in the amount of {$250.00} and is to be applied to wholly group B. My payment on XX/XX/2019 in the amount of {$230.00} was applied incorrectly. In spite of repeated requests to reapply it remains incorrect. My recent payment made on XX/XX/2019 is also applied incorrectly. In total I have spent hours on the phone with them and countless emails. I can not continue to spend large amounts of time on this. And it doesnt seem to difficult to get it right. Also staff is quite rude.
Company Response:
State: PA
Zip: 17545
Submitted Via: Web
Date Sent: 2019-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-24
Issue: Incorrect information on your report
Subissue: Information that should be on the report is missing
Consumer Complaint: My information is being used in a manner that destroys good character, livelihood, and the community. My credit score and background has been conspired to insure that my career never takes off and because of the allotted misuse of my information this is one in the series of steps taken to provide this incident never happens to me again.
Company Response:
State: TN
Zip: 38122
Submitted Via: Web
Date Sent: 2019-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I'm a resident of XXXX paying my student loans through Nelnet. XXXX is XXXX on the other side of the International Date Line. XXXX our XX/XX/XXXX is XX/XX/XXXX for most of the day stateside. Nelnet advertises that they deduct their payments on the 1st of the month which is true stateside, however on XXXX that translates to the XXXX or XXXX I had sufficient funds in my account on XX/XX/XXXX, however since their debit attempt for {$470.00} occurred on the XXXX, the transfer was denied and I was hit with a {$25.00} NSF fee. Nelnet needs to make allowances for clients on the other side of IDL and adjust their practices accordingly. They also need to credit my account for {$25.00} since it was their mistake. Nelnet denies all responsibility and refuses to adjust their practices so that their debits occur on the XXXX of the month for every customer.
Company Response:
State: GU
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: NELNET CONTINUES TO REPORT A 1 TIME LATE ON MY STUDENT LOAN WHEN THE ACCOUNT WAS IN DEFERMENT
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2019-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I believe the Nelnet is unfairly and possibly illegally putting borrowers in the position to have to potentially pay more on their student loans by forcing them to capitalize their interest into the loan by failing to advise on denied application for income base repayment. On XX/XX/2019, I submitted my annual recertification for the IBR and was confused on a particular question about access to my spouses income. I marked that I don't have access to her income because she is a XXXX XXXX, and does not have income. This apparently required more information that they claim they emailed, called, and mailed to me and that I did not respond resulting in a denial of my IBR request. I found out today, XX/XX/2019, when I received a statement with an " incorrect '' amount. I have not received one email from Nelnet until today when the advisor I spoke to on the phone emailed me a correct application to sign and send back. I have not received anything through the mail except the monthly statements. And I have received no calls. I was informed that I could check on all this on my Nelnet account. After logging into this account, there is NO correspondece from them in any way, outside of statements. Now, in order to not become delinquent on my account, I am forced to file for a deferment while they process my application ( again ) which then allows them to capitalize on the interest. If they had actually contacted me anytime within the last 2 months to inform me of the issue, I could have addressed it in due time without having to require this deferment. This behavior is very shady. I know this could possibly seem like a roundabout scam but if they are doing this to me who else is being taken advantage.
Company Response:
State: OK
Zip: 74135
Submitted Via: Web
Date Sent: 2019-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I attended XXXX college in XXXX XXXX from XXXX to XXXX. While attending this school I had taken all student loans to be able to afford my education. I have not nor was I ever able to get a job in the field that I graduated for and now I am unable to obtain transcripts or any further information about my enrollment or completion of that program and have loans that I have to repay. Its also going to cost me additional monies to achieve the same goal and retake classes and I have already completed which now I have no proof and can receive credit for.
Company Response:
State: CA
Zip: 94578
Submitted Via: Web
Date Sent: 2019-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A