Date Received: 2019-04-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I been contacted from XXXX to help lower my loan monthly payments, XXXX XXXX an XXXX XXXX asked me to submit my financial documents like tax return, social security numbers, household income verification, I did submit all the requested document on XX/XX/XXXX, since then I was making monthly payment for {$100.00} every XXXX of each month. this year I asked my loan lender to send me the form XXXX for tax purpose, they told me I never made any payment for XXXX and XXXX. I need to get back my money and pay it back to the loan lender. I have all the emails, bank statements shows my monthly payments.
Company Response:
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2019-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet and XXXX services both were properly notified that I was XXXX and have be on SSI for about five years, and still put my loans in default and took my taxes.
Company Response:
State: NJ
Zip: 075XX
Submitted Via: Web
Date Sent: 2019-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-26
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I refinanced my private student loan from Firstmark services to XXXX. XXXX XXXX then sold the loan back to Firstmark services. My current monthly payment is over {$600.00} a month. I can not pay this amount and contacted Firstmark. I was tld that I am not eligible for any help at this time. I am now behind on my payments by several months after losing my job in XX/XX/2018. Firstmark continues to call me demanding payment however they are not willing to offer any affordable solutions. I am also accruing late fees that are astronomical as well as ridiculous high interest. My initial loan was under {$40000.00} and now is over $ XXXX.Is it any wonder there is a student loan crisis in this country. I was told that even if I make a small payment each month my loan will still default.
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2019-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: During late XXXX, I had to leave my home in Florida and help assist my mother with my XXXX father in New York. During that time, Nelnet failed to notify me that my loan repayment plan at the time was about to expire ( I had an income-driven repayment plan at the time, with no payments due to unemployment ). They claim they tried to contact me, but also admit that the mail was being returned to them. I can only guess they had the incorrect address on file. Regardless, due to the mail being returned, they are well aware I did not receive any notifications. Prior to that, I was making no payments due to being unemployed, and I was still unemployed while helping to care for my father before he passed away. Since they failed to notify me that I needed to refile, they defaulted into some kind of payments being due, even though I couldn't pay and was never even informed of this. So, from XXXX of XXXX to XXXX. of XXXX, I accrued five derogatory marks on 9 different loans I have with them for a total of 45 derogatory marks. This was all because I simply didn't refile paperwork for the loans because they never notified me that I needed to! While I was taking care of my XXXX father, this organization began placing derogatory marks on my credit scores for loans that I was financially unable to pay and was never warned that payments were going to be due! I couldn't pay because I had NO information on where to pay, how to pay, etc.! As soon as I finally saw it on my credit score and looked into it, I immediately refiled for an income-driven repayment plan, which again made it so that I didn't need to make payments once more. However, by that time, those 45 derogatory marks had already occurred. I explained the matter to the staff at Nelnet, but they blatantly lied to me by claiming there was " nothing they could do about it. '' They don't want to take the time to report it to the bureaus, which would take probably 10 minutes of one of their employee 's time, if that. They have attempted to justify their derogatory marks on my credit reports by hiding behind policies. However, I have seen no copies of any policies of theirs that I signed, never saw any evidence of a timeline that shows when my last class was in college to the point where they started expecting me to pay. Ethically, this should be a no-brainer due to the fact they are well aware they could not contact me and as such I received no forewarning they were going to maliciously attack my credit. Nelnet is using policy to justify unethical actions here by refusing to adjust the derogatory marks. I filed a complaint with the XXXX as well, but they are hiding behind the same excuse regarding policies with them as well, but without one single document with my signature on it that supports any of their claims. And regardless how much they try to justify their adherence to policy, considering the circumstances here, I feel an adjustment is well more than justifiable. Thanks to these derogatory marks on my credit, it is hindering my ability to provide for my family, as my field of work ( banking ) relies heavily on credit scores when it comes to employment. Considering I was not ever given any notifications payments were going to begin if I didn't refile, these derogatory marks need to be corrected to reflect the fact that I should not have owed any payments at that time, as I provided them evidence back then that I had no income. I even provided them with the death certificate of my father to show my circumstances at the time, but they STILL did nothing!
Company Response:
State: FL
Zip: 34698
Submitted Via: Web
Date Sent: 2019-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Nelnet updating a closed account. Nelnet just changed the balance on an account that has been closed since XX/XX/2003. This account has past the statue of limitation and needs to be deleted. How can I be 120 days late when the account never had a 30 day late. How can the account have a XXXX balance and a High balance of XXXX This is a clear violation of my rights. Please see attachment.
Company Response:
State: NY
Zip: 10453
Submitted Via: Web
Date Sent: 2019-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-25
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: the attorney general has this and is submitting it to the nelnet party to try to resolve they suggested you may be interested, the owning company nelnet took XXXX out of my social security check, i knew nothing about it, al lof a sudden i could not pay rent. i get XXXXsocial security iamXXXX years old, XXXX of that is for rent. so after rent is paid i have XXXXleft for the entire month since that took place i dont even have that now.everything has to go to pay rent to make up for the XXXX loss. i want that money returned so i can give it to landlord. this happened on XX/XX/2019 it concerns a student loan fromXX/XX/XXXX, a company called XXXX XXXX XXXX called me a year or so ago and worked it out so loan would be forgiven o rso they told me however nelnet still has that loan on there books about XXXX i went to school at XXXX college in XXXX wa to try and learn XXXX XXXX so i could get a good job, however i could not pass XXXX so i was not allowed to continue. so i only went 1 semester.i learned later that due to my age and some XXXX factors i would not get hired had i completed the course.i think XXXX college should have refused me in the beginning, as they knew my situation. i still would like to pursue that education as that is a hot topic in the coming years, buti guess i cant. XXXX XXXX
Company Response:
State: WA
Zip: 98665
Submitted Via: Web
Date Sent: 2019-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-25
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Hi I am in desperate need and would greatly appreciate your help. I called both XXXX as well as Nelnet requesting the original Promissory Note signed for the loans in question and was told that neither servicer had them in their possession. I called the Department of Education and I was told that I was not in their system. I logged onto XXXX and saw that they were reporting all of the student loans as closed. Then logged on a couple of weeks later and the loans were back active. I submitted a dispute to all three credit bureaus stating that they did not have the promissory note and I received a response from Nelnet saying that I had previously signed a forbearance ( hardship ) .Obviously, I signed the hardship forbearance because I could not afford to make the payments. I received a call from XXXX today and I was told that they will send me something in the mail soon ( possibly a promissory note ). I am not saying that I don't owe a student loan, I'm saying that I have no idea which loan is legitimately mine. I am confident that all of the loans that both XXXX and Nelnet say are owed by me are not mine. I have been dealing with illnesses most of my life but deemed XXXX in XX/XX/1998 by Social Security. I've tried working twice but found myself continuing to battle my illness which keeps me unable to work. I'm just asking for fairness and clarity. I was a victim of identity theft with XXXX XXXX, someone was stealing what little money I had. I filed a police report last year. Hopefully, whoever it is will be caught. Meanwhile, I am begging for your assistance. Please help me to secure the original promissory notes for all of the loans that have been assessed to my account. Thank You!!!!
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2019-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-25
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when I reviewed my credit report and found 90 days late payment on the dates XX/XX/2017. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response:
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2019-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My Original loan was for the amount of {$12000.00} on XXXX of XXXX Started making payments in this loan on XXXX XXXX. for {$140.00} Today in XX/XX/XXXX Fifteen Years later still making monthly payments that does not bring this account to XXXX balance. IRS credit to Nelnet through College assist {$3100.00} on XX/XX/XXXX, XXXX I do not see this amount credited. Statements they send me are very confusing for they do not show transparency and clarity or simplicity .... I consolidate in one single loan amount and they send me today XXXX sheets that do not reflect my balance on the monthly bases. I believe I have paid this loan 3 times over, and I need a statement of paid off, and clear this high loans from the credit bureau. I need to collect a credit on my favor for over payment ...
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2019-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Nelnet loans tried to say that I took out loans by completeness the fafsa when I took out Pell Grant. I was threaten to be prosecuted and garnished of my XXXX income regardless if I make more payment.
Company Response:
State: AR
Zip: 72223
Submitted Via: Web
Date Sent: 2019-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A