Date Received: 2019-05-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: It is showing that I have 9 student loan on my account. I should only have 3 but on my credit report it showing that Ive got 9 and all those are the same account number and the amount that I owe
Company Response:
State: NC
Zip: 28314
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-03
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On 8 different occasions I called Nelnet asking them to remove the 120 days they claimed I was late or defaulted on my student loans. To this day, even after consolidating with another lender many of my student loan accounts through Nelnet show up as 120 days late, even though I was never late as I was in deferment for all of my student loans. on two separate occasions I spoke with a rep named XXXX, who assured me that this was infact an error on their part because my other student loan accounts also serviced by Nelnet at the time were in deferment as well obviously but never have shown defaulted because it simply did not occur, I was in SCHOOL THE WHOLE ENTIRE TIME THEY CLAIMED I WAS LATE! IT DIDNT EVEN COME TO THE 6 MONTH AFTER GRADUATING GRACE PERIOD YOU GET OVER THE DEFERMENT ONCE OUT OF SCHOOL AND I WAS STILL IN SCHOOL. I always kept up with the deferment rules and procedures. This was a fault of the company 's negligence, not me defaulting on any loan was already admitted and promised to be rectified by 2 of reps I spoke with when discovering a 30 day then 60 day late mark on my credit report. I began tracking it because it only showed on 7 of my student loans with Nelnet, none of my others also serviced by Nelnet. Over the years I kept calling the company and disputing it with all the bureaus but 5 years later even after graduating and consolidating and erolling in a IDR plan for paying off the student debt, and i'm still haunted by FALSE INFORMATION SHOWING 120 days ... every time i pull my report. Not to mention the anxiety i feel everytime I see the balances of those same 7 accounts climbing drastically because of all the interest rate charges and other fees that has put me into a deeper downwards spiral and crushing me under the weight from all the stress time effort and anxiety this 5 year long battle has added. All of that and nothing has been fixed nor changed and every dispute filed has been met with no change, The false information has even spread as the increased balance has not only traveled along on my credit for 5 years and counting, it has also transferred over into the new consolidated loan with the new company who I am in repayments with. Plus a couple of the accounts still show as open accounts before I bombarded him with disputes. This is not fair and needs to be fixed. It has destroyed me!!!
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2019-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: in XX/XX/XXXX I was contacted numerous times about payments on the account, and was told that I was put on a forbearance for 3-6 months, was asked to send in paperwork, however my credit report was affected negatively. no-one can offer explanation. in XX/XX/XXXX I have been making payments and still my credit report is negatively affected, interest keeps going up, and ballance shows to steadily increase. I have tried several times to call and speak about this but no-one can offer a reasonable explanation.
Company Response:
State: TX
Zip: 79423
Submitted Via: Web
Date Sent: 2019-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My doctor submit documents that I am XXXX Nelnet said they never received the documents the documents were sent two times they are giving me a run arouni am to sick to put up with this. Could you help me my phone number is XXXX XXXX I attached the documents that need s to be sent in. Could you make sure they are sent in I am very I'll and couldn't do it it's wrong to miss treat a person these documents go to the XXXX section. Thank you XXXX XXXX
Company Response:
State: GA
Zip: 309XX
Submitted Via: Web
Date Sent: 2019-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The webform removed all formatting from my complaint, so I have also attached a copy of this letter for easier reading. Complaint : I am writing to file a formal complaint against my student loan servicer, Nelnet , inc., regarding the negligent communications practices that resulted in the accrued interest across all my loans to capitalize and be added to the principal balance. In short, Nelnet , inc. claims that the interest was capitalized as a result of my alleged failure to respond to a request for more information from Nelnet , inc. to confirm my repayment plan, when in fact I never received any communications from Nelnet , inc. requesting said additional information. Moreover, despite multiple requests to Nelnet , inc. to produce said communications, Nelnet , inc. is unable to produce same, and refuses to reverse the capitalization. The result of the capitalization of {$23000.00} ( $ XXXX+ {$2600.00} ) will result in {$26000.00} of additional interest across the Income Driven Repayment ( IDR ) Schedule with 174 payments remaining. Resolution : I request that the total capitalization of my accrued interest {$23000.00} ( $ XXXX {$2600.00} ) be reversed and deducted from the interest bearing principal balance. Interest Calculations : Capitalization 1 : {$13000.00} at 7.9 % Capitalization 2 : {$2000.00} at 7.9 % Interest on this capitalized balance over 174 monthly payments : {$18000.00} Capitalization 1 : {$7200.00} at 6.8 % Capitalization 2 : {$550.00} at 6.8 % Interest on this capitalized balance over 174 monthly payments : {$7.00}, XXXX Timeline : XX/XX/XXXX : IDR plan recertification application submitted. XX/XX/XXXX : Receipt Confirmation confirmed by Nelnet, inc. via email. See Attachment, Figure 1. Note : Nelnet writes that additional requests for information will come via email : We ask that you continue to make any payments due on your current repayment plan until you receive confirmation of the outcome of our review. Also, please keep an eye out for any emails from us, as we may need additional information to complete our review of your application. Email is my selected form of communication from Nelnet , inc . Figure 2. To date, I have received all communication from Nelnet, inc. via email or text per my communication preferences. XX/XX/XXXX : Payment made in full : {$550.00} XX/XX/XXXX : Nelnet , inc. sends electronic letters via my account inbox that my monthly minimum payments has increased from {$550.00} to {$2000.00}. At this point my interest had capitalized in the amount of ( estimated ) {$21000.00}. XX/XX/XXXX : Upon reading the communication, I contacted Nelnet, inc. regarding this situation and was informed that the increase in monthly payment minimum was the result of an incomplete IDR Plan Recertification Application. Additional information regarding pay was required. I was also informed that this resulted in accrued interest capitalization. I requested that they reverse the accrued interest capitalization, as I never received the request for additional information. I can not recall the names of the representatives that I spoke with, but I was escalated to a supervisor who I spoke to in length. He confirmed that I should have been sent this communication via email in my secure account inbox, but stated that it was sent via United States Postal Service ( USPS ) mail. I informed the supervisor that I never received the letter. I was put on hold and he checked with someone in a leadership role for guidance and was told that mailing the letter via USPS was adequate notice, regardless of my receipt. He confirmed multiple times that it was odd that every other piece of correspondence I was sent from Nelnet , inc. came electronically, according to my chosen preference, and could not tell me why this particular request was sent via USPS. He instructed me to submit the requested documentation, and applied a temporary forbearance to my account to allow processing time for the IDR payment plan. During this period of forbearance, additional interest capitalized, totaling : {$2600.00} XX/XX/XXXX : I submitted the requested pay information to recertify my IDR payment plan. XX/XX/XXXX : Letter received from Nelnet , inc. detailing their justification ( Figure 3 ), which failed to include the copy of the original request for additional information although expressly stated in the letter. I submit this as continued evidence that the attention to detail regarding physical mail correspondence from Nelnet , inc. is negligent and that they still can not produce evidence that they ever sent the request for additional information.
Company Response:
State: MD
Zip: 20832
Submitted Via: Web
Date Sent: 2019-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Between XXXX and late XXXX my consolidated federal loan ( approx. $ XXXX ) was with XXXX XXXX XXXX with a 2.87 % interest rate. During these 13 years, I was in an extended graduated repayment plan ( 25 year term ) and I paid $ XXXX/month. In XXXX, unbeknownst to me, my loan was transferred to XXXX. Because XXXX had my wrong address on file, I did not find out about the transfer until they emailed me in early XXXX. Fortunately, I had my monthly student loan payment on autopay to XXXX XXXX and it appears ( though I can't know for sure ) they forwarded the payments on to Nelnet until the time I became aware of the transfer. When Nelnet first sent me a monthly statement, the payment amount requested was over {$500.00}. The payment plan on my account was " graduated '' rather than " extended graduated, '' which meant a 10-year loan term rather than a 25-year loan term. I called Nelnet in XX/XX/XXXX to discuss the payment plan. I spoke with a nice woman named XXXX who attempted to determine why my payment plan was changed. She offered an income based repayment plan and I advised her that I would not qualify for an IBR, IDR or any other type of income-contingent program and that I just wanted to go back to the extended graduated plan I was previously on. ( I also gave her the address I have been at for the past 3 years so she could correct it in her system ) At first, XXXX said she could not put me in an extended graduated plan as I was not " eligible. '' When I explained to her that I certainly was eligible as I was on this plan previously with XXXX XXXX ( and that I was a consumer XXXX who has XXXX a lot of student loan issues ) she went back to her managers who then approved my entering the extended graduated plan with a monthly payment of {$300.00}. I received a letter from Nelnet reflecting this change. Then, on XX/XX/XXXX, XXXX from Nelnet called me to tell me that her system showed her that I was ineligible for the payment plan that she thought she previously put me into and that my monthly payment would be {$540.00}. I advised XXXX that I thought we had already resolved this matter and she agreed. She tried to put me in the extended graduated plan again and said she was not able to. I told her that I was going to file a complaint with the cfpb as this type of mistake in servicing transfer was unacceptable. At that time, she asked if I wanted to speak with a manager and I said yes. Nelnet manager XXXX then came on the phone and I explained the situation to him as well. XXXX said that it looked like there was a " hiccup '' in Nelnet 's system causing the problem. XXXX said that there was a problem with the prior disclosure from Nelnet when my loan was transferred which caused the incorrect change in payment plans. He said he would have this corrected and my payment would be {$310.00} under an extended graduated repayment plan. I am writing this complaint as I have little confidence that this adjustment will be made correctly given the issues that have already arisen with Nelnet. As of now, Nelnet still lists me as in a graduated plan with a monthly payment of {$540.00}. Please help make sure my loan details are corrected.
Company Response:
State: FL
Zip: 32751
Submitted Via: Web
Date Sent: 2019-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I recently received a letter in the mail notifying loans with a collection agency. After some research I found that two loans I had with Nelnet, loans " I '' and " J '', had been sent to collectors and set into default status. I was not notified of late payments or notice of approaching default status. After reviewing my personal records with corresponding information given to me via phone conversation, I found these loans had been submitted to default status in XX/XX/2016 without my knowledge. In my review, I found documentation sent to my address I've used for years with Nelnet, of a 60 days past due notice in XX/XX/2016 for the loans in question asking for payment before they became delinquent in total of 90 days past due, yet Nelnet had already sent to collections. I then made a payment in XX/XX/2016, as I was told this would help all of my past due loans from being delinquent. However, since I was not informed of " I '' and " J '' already filed as defaulted, this payment was not applied nor was it communicated that said loans were out of their hands. Now these loans have been in default for 3 years without my knowledge and have accrued almost {$2000.00} in fees and are being handled by a debt collector.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have made several attempts to get my student loans rehabbed due to financial hardships. I initially obtained debt consolidation for my loans but due to being put on XXXX I defaulted when they would not accept a lower payment than XXXX I asked to get on a plan that would allow at least {$5.00} to rehab until circumstances changed & was unsuccessful. I sent letters & completed a deferment as well 3 times Nelnet/XXXX has not been cooperative at all! I can only pay what I can afford & not to mention being coaxed to attending XXXX XXXX XXXX stating it was more affordable than attending state school. I am requesting to get assistance with rehabbing the loan at this time & I am getting the run around. As a taxpayer this is just not right!
Company Response:
State: TX
Zip: 77040
Submitted Via: Web
Date Sent: 2019-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: After submitting income based repayment application, nelnet wants to increase my payment, even though my income is the same from last year.
Company Response:
State: OH
Zip: 43231
Submitted Via: Web
Date Sent: 2019-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am writing to ask for help in resolving an issue I've had with Nelnet to rectify a problem with my student loan that was the result of years of bad and misleading advice provided by your customer service agents -- an issue that resulted in well over {$50000.00} in interest added to my account, and one that will continue to cost me tens of thousands of dollars over the next two decades. I graduated from my doctoral program at XXXX University in XX/XX/XXXX with {$200000.00} in Stafford loans ( in addition to loans from an earlier XXXX XXXX ). My grace period for these loans ended on XX/XX/XXXX. For the first three and a half years after graduating, when I was just starting out in my career and making only a modest entry-level salary, I did not have the means to meet the daunting monthly payment on my loans. When I expressed that concern to Nelnet customer service agents, time and time again they advised me to seek a forbearance for my loans instead of entering into an income-based repayment program that would have resulted in a payment of nothing or next to nothing. Even when I inquired about Federal repayment programs, I was repeatedly advised by Nelnet customer service representatives that a forbearance was the easiest and best avenue for me to pursue, despite the fact that an income-based program would have offered a manageable monthly payment and prevented interest from capitalizing. Im only now writing after reading about the various lawsuits against student loan servicers like XXXX -- lawsuits that motivated me to research my own loans and realize the steep price I paid for following Nelnets misleading advice for years. From my records and recollection, it appears I finally entered the IBR program after consolidating my loans on XX/XX/XXXX after a close friend insisted I look into the option. By the time I did, my {$200000.00} balance had swelled to {$250000.00} -- resulting in an additional {$51000.00} in interest that would not have been capitalized had I entered into the IBR program when my grace period first ended in early XXXX. But the additional {$51000.00} in capitalized interest is not the only financial penalty I have paid by following Nelnets bad advice. Had my principle been locked at {$200000.00}, I would only be accumulating {$12000.00} per year in interest on my debt. Instead that loan is accruing {$15000.00} per year -- an additional {$3000.00}. Assuming Im not able to pay off my loans sooner, over the course of the 25-year IBR period, thats an additional {$76000.00} that my loan will accumulate in interest due to the inflated principle. And if Im still paying off my loans at the end of the 25-year IBR period and the balance is forgiven, I will have to pay taxes on that additional {$76000.00}. To add insult to injury, if I had not listened to Nelnets customer service agents and pursued an IBR strategy earlier, I would already be over 8 years into my 25-year IBR repayment period instead of just four -- four additional years during which that {$51000.00} added {$12000.00} more in interest ( {$51000.00} x 6 % each year for 4 years ). While these amounts may seem small compared to my overall balance, the increased balance represents money that I will not be able to put toward my XXXXyear-old XXXX college fund, and a hefty additional tax I will have to pay when the balance is forgiven. Those additional four years mean that I may be repaying my loans until Im XXXX instead of XXXX, cutting into my ability to support myself in retirement. As a result I have sent a similar letter as this to Nelnet asking them to investigate this matter and un-capitalize the {$51000.00} in interest that accumulated during those four years that their customer service representatives steered me away from IBR and towards forbearance. I also asked them to reduce my overall interest by {$12000.00} -- the amount that the excess principle cost me in the years since I entered IBR. Additionally, I asked that four years be credited to my repayment period. I would happily furnish tax returns and make a lump-sum payment equal to the IBR amount I would have paid from XXXX, when my salary was modest and payments would have been minimal. You may ask why I didnt push back more or educate myself more on these programs back in XXXX, when my grace period ended and I first had to begin repaying my loans. Like many graduates, I was occupied with board exams, finding a job, and relocating to a new town for work. In addition to all that stress, I was also going through what was undoubtedly the worst year of my life. My final year in graduate school, my wife and I divorced. She remarried shortly after and moved with our infant son, the joy and brightest light in my life, 600 miles away from the city where Id found work and where we were supposed to raise him together. Forced to choose between moving closer to them, where Id be unemployed ( I was unable to find work in their town ) or staying where I was so that I could fulfill my financial obligations as a father, I chose the latter. For 2 years, 4 months Id drive 20 hours round-trip to see my son once a month while working and saving enough money to move closer to them and open a practice of my own. When I was finally able to move to their state in XXXX, I had to start building a practice from scratch, from the ground up. Im proud that Ive been able to make monthly payments on my student loans for years now, even if the near- {$600.00} payment isnt even covering interest. By reducing my principle to what it should be -- $ {$200000.00} -- the idea of increasing my monthly payment to a point where Im covering the monthly interest and starting to dig into the principle actually seems like a possibility instead of a pipe dream. I am very grateful for the Federal student loan programs like IBR and student loan servicers like Nelnet who make them possible ; without them my student loan debt would simply be untenable. I want to repay my student loans like a responsible citizen and have been making payments steadily as my income has increased over the past four years. I am, however, hamstrung by early errors and bad advice furnished by Nelnet customer service agents and ask that this injustice be rectified. Sincerely, XXXX XXXX XXXX
Company Response:
State: TN
Zip: 37934
Submitted Via: Web
Date Sent: 2019-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A