Date Received: 2019-04-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I noticed the amount of interest accumulating on my loans has not been adding up the past several months. I called my loan service provider, Nelnet, for the first time on XX/XX/19 at XXXX and talked to XXXX . He investigated and found a mistake in my Loan Group B, Number 8. One of the loans in this group should not have been placed in this group and so none of my payments have gone to this loan over the past 5 years. Therefore, this loan was accumulating interest non-stop. He stated the mistake would be fixed in 3-5 business days. My main concern was that I would be responsible for paying for all of the interest. Nothing changed for several days so I called again XX/XX/19 at XXXX and talked to XXXX . She agreed that she could see the process was started to remedy the situation but that it was not complete. I got an email XX/XX/19 that my one-time special payment instruction was approved, indicating future payments will now by going to this loan, however all of the interest was still present. I feel I should not be responsible for paying for all of this interest when it was a mistake from my loan service provider.
Company Response:
State: WA
Zip: 98059
Submitted Via: Web
Date Sent: 2019-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-21
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when I reviewed my credit report and found 180 days late payment on the dates XX/XX/XXXX to XX/XX/XXXX. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response:
State: FL
Zip: 323XX
Submitted Via: Web
Date Sent: 2019-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been a full time enrolled student at XXXX University since XX/XX/2019. I applied for the grant and loans and was approved on XX/XX/XXXX. I was told I would recieve 2 seperate checks one in the amount of XXXX and another in the amount of XXXX within 10-12 weeksre from the date of being approved. However XX/XX/XXXX my 12 weeks will be up and I havent recieved anything yet. I keep contacting my sfa, and my ssa and everyone i can at the school but they tell me they are waiting on the department of education to release the funds to them then as soon as the get it I would recieve the rest in the above amounts for living expenses. I decided to contact the department of education financial aid and was told as you can see in the chat below that the funds was sent to XXXX XXXX college the next buisness day after they recieved it. According to the college they have not recieved anything yet. I just want straight answers and I am not getting them. I have talked with other students and most of them recieved theirs already within like 6 weeks and only 3 others besides myself havent recieved anything yet. Please help!!
Company Response:
State: KY
Zip: 404XX
Submitted Via: Web
Date Sent: 2019-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-18
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Nelnet is updating my outdated credit report from 2003. This account has passed its time from reporting and they will not remove it. The balance is on XXXX and its been over 14 year but it continues to update and report as active. I need someone to look at this and verify it doesn't violate my right.
Company Response:
State: NY
Zip: 10453
Submitted Via: Web
Date Sent: 2019-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: RE : Inaccurate credit reporting for two loans serviced by NELNET. Please see negative reporting for the year XXXX. ATTENTION STUDENT LOAN SERVICE PROVIDER, NELNET. PLEASE BE ADVISED THAT YOU ARE CURRENTLY IN VIOLATION OF THE ELECTRONIC CODE OF FEDERAL REGULATION, TITLE 16 PARTS 660.3 ( C ) AND 660.4 ( A ) ( 3 ), ( 4 ). IF YOU REPORT INFORMATION ABOUT CONSUMERS TO CRAS- LIKE A CREDIT BUREAU- YOU HAVE LEGAL OBLIGATIONS UNDER THE FCRAS FURNISHER RULE IT IS ILLEGAL TO REPORT INFORMATION THAT YOU KNOW OR BELIEVE TO BE INACCURATE. YOU HAVE REASONABLE CAUSE TO BELIEVE THAT INFORMATION IS INACCURATE IF YOU HAVE KNOWLEDGE, THAT WOULD LEAD A REASONABLE PERSON TO DOUBT THE ACCURACY OF THE INFORMATION. YOU CAN NOT UNDER ANY CIRCUMSTANCES, REPORT INFORMATION THE CONSUMER HAS TOLD YOU IS INACCURATE IF IT IS, IN FACT, INACCURATE. FCRA SECTION 623 ( A ) ( 1 ) ( C ). IF YOU FURNISH INFORMATION TO A CRA ON A REGULAR BASIS AND DETERMINE THAT ANY INFORMATION YOU PROVIDED IS INACCURATE OR INCOMPLETE, YOU MUST PROMPTLY NOTIFY THE CRA AND PROVIDE CORRECTIONS OR ADDITIONS. GOING FORWARD, YOU MUST FURNISH ONLY THE CORRECT INFORMATION TO THE CRA. FCRA 623 ( A ) ( 2 ) ( B ). THE FACTS : XXXX XXXX XXXX ( the consumer ) has been in contact with NELNET ( the data furnisher ), Since on or about XX/XX/XXXX about the status of two loans that are service by the data furnisher. The loans are referred to as loans eight and nine, and the data furnisher states that the loans in question originate from a consolidation in XXXX. The consumer has requested copies of statements, master promissory note ( s ) and any information pertaining to said loans, but as of yet has not received the requested information. The latest request was made on XX/XX/XXXX on or about XXXX est. The two loans are currently negatively reporting as late on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. Of the seven negatively reporting items on the consumers credit report this misreporting comprises six of those instances. During the time in question the consumer was a student and should have been under the grace period for a standard loan, however, the data furnisher had input the consumers personal and contact information wrong into their system. In the year XXXX changing the consumer provided contact information that was correct to a wrong email and phone number via a system that the data furnisher uses called vendor searching where the data furnisher randomly pulls consumer information from various unconfirmed vendor sources and relies on said information to notify consumers of information related to their account. On two such occasions the data furnisher had the consumers email contact information at a non-existent location ( i.e.XX/XX/XXXX @ GMIL. com ; and another time as tthetrillionaire @ XXXX. co. At first glance a reasonable person could have perceived the missing characters from XXXX and XXXX, thereby avoiding errors and ensuring that the consumer received all communications from the data furnisher. These oversights lead both to the data furnishers inability to effectively communicate with the consumer and further more led to the inaccurate reporting to the CRA. As the data furnishers own system failed them and in turn caused the incorrect reporting. This consumer request that the data furnisher review part 660.3 ( c ). Consumer request that as the late reporting is obviously the result of a systematic failure on the part of the data furnisher and in no way is the fault of the consumer himself that the data furnisher take steps to correct the inaccurately reported information immediately with all CRAs who received the information provided by data furnisher IAW the rules set forth by the FTC and the FCRA. Thanks, XXXX XXXX XXXX XXXX
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-17
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I called XXXX XXXX three days before my bill was due. Due to unfortunate circumstances, I am not gainfully employed sufficiently to make the payment. I requested a deferment of my loans while I work on resuming gainful employment. The agent on the other hand said that they would need time to research deferment of my loan. I told the agent that the payment date was due in a few days, and I needed to avoid defaulting or getting a late payment charge. The agent told me not to worry, and that after he had finished his research it would be easy to rectify any late payment. I waited out the three days without hearing a word back from the company. I called today to discuss the matter with them, and they continued to give me the same run around. They said that they hadn't completed their research, and that they would need five more days in order to get back to me. The agent then tried to sell me on a different payment plan, that would have resulted in exorbitant additional fees to a former student already struggling to make payments. While I continue to get told that they are researching the matter and that they will get back to me in an ever increasing number of days, the account is not showing as a late payment, with tacked on late fees, and they are going to proceed to ruin my credit. I have always made my payments on time, or in excess of the amount necessary, unfortunately I am not in a financial position to do so at this moment. I feel their practices are predatory and are designed to financially punish students through deceptive practices, rather than assisting students to successfully repay their loans, and it is through their deception that payments go into default or show up as late on credit reports. Researching a deferment shouldn't take 8 days. They have obviously studied the laws and worked diligently to try and work loopholes in the system that work against the citizens in favor of their own corporate greed.
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2019-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been a XXXX XXXX XXXX XXXX student at XXXX University in Virginia since Fall 2018. I received federal student loans to pay all of the tuition and related school expenses. I finished the first semester, but we began hearing rumors that XXXX had defrauded the students and misappropriated all of our funds, including amounts held as as students account credits early into the Spring semester. On XX/XX/XXXX, we received written notification from XXXX that the school was closing immediately. On XX/XX/XXXX, I received notification from the Department of Education that my loans for the Spring term were cancelled. As a result I filed the discharge paperwork through my servicer, Nelnet. Arrangements have been made for most of XXXX students, including me, to transfer to XXXX XXXX XXXX in DC as of XX/XX/XXXX. On XX/XX/XXXX, I was informed by Nelnet that the loans were not cancelled and I was now in repayment status ( grace ) because they have decided that the school is not really closed despite XXXX actually ceasing operation and having a trustee appointed. They will not allow me to speak to their claims department, but they can not explain their decision. This is either a case of complete ineptitude on their part or their compensation model is based on collection activity, thus they are motivated by blatant self interest.
Company Response:
State: VA
Zip: 22314
Submitted Via: Web
Date Sent: 2019-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In Mid-XX/XX/XXXX2019, I received a letter from XXXX XXXX XXXX, indicating that as a result the settlement of a lawsuit between XXXX XXXX XXXX XXXX XXXX and CFPB, my loan payment has been reduced, and that XXXX was now collecting payments for my private student loan through XXXX XXXX XXXX XXXX XXXX. The letter, however, did not indicate how my private loan through XXXX XXXX XXXX XXXX that was being serviced through Firstmark Service was going to be terminated or how Firstmark Services was going to be notified of this settlement result. When I called XXXX XXXX XXXX for clarification, I was told any of my private student loan through XXXX XXXX XXXX XXXX now needs to be paid through XXXX XXXX XXXX, and no one else. When I called Firstmark Services, they insisted I needed to pay Firstmark Services. I called both Firstmark Services and XXXX XXXX XXXX multiple times, and verified that that all of my private loan that was being serviced through Fiirstmark Serivces wasfrom XXXX XXXX XXXX XXXX XXXX, and I have learned that both Firstmark Services and XXXX XXXX XXXX are sending me bills for payments for my private student loan through XXXX XXXX XXXX XXXX. I have asked to speak with the managers multiple times at both agencies, and I was never able to get through to any managers, and the representatives I spoke at both agencies could only repeat that I owe each of the agencies payments for my private student loans through XXXX XXXX XXXX XXXX without any explanation. I looked for ways to contact XXXX XXXX XXXX XXXX XXXX, but every time I called, I was only given the number for XXXX XXXX after multiple transfer of calls. Neither Firstmark Services nor XXXX XXXX is willing to look into my situation. Both Firstmark Services and XXXX XXXX are refusing to communicate with each other regarding the settlement result of the private loan through XXXX XXXX XXXX XXXX XXXX. Instead, they are both insisting payments. I have since learned that neither Firstmark Services nor XXXX XXXX XXXX has proved to me with any documents that my payments, indeed, need to be paid through either one of the agencies. In the mean time, I am getting bills from two different agencies for payments for the same private student loan, which I am not even sure what education the loans were for. XXXX XXXX XXXX XXXX and Firstmark Serivces seem to be acting very irresponsible and unfair, charging individuals through multiple agencies what they do not owe. I request CFPB to look into this matter for me. Thank you so much!
Company Response:
State: IL
Zip: 60091
Submitted Via: Web
Date Sent: 2019-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XX/XX/XXXX RE : Disputing Consolidated Federal Student Loan from XX/XX/XXXX To : CFPB I am asking for assistance in investigating my student loan debt with Nelnet. I have tried on several occasions over multiple years to get assistance in understanding why my loan balance is not decreasing. I have been making monthly payments for over 17 years. I recently noticed that all my payments for the last 7 years have all went to interest. I have enclosed my payment history from Nelnet to show from XX/XX/XXXX to XX/XX/XXXX I have paid {$39000.00} and this entire amount has went to interest only. I work in the financial industry and this can not be fair and appears to be highly deceptive in their lending practices. I called Nelnet on the evening of Tuesday, XX/XX/XXXX and asked if they could explain this to me. After over an hour on the phone, I asked for all of my documents to be sent to me so I could investigate and file a complaint against them. I explained I wanted all the documents showing all the fees and interest charged since XX/XX/XXXX. I did default on my loan back in XX/XX/XXXX/XX/XX/XXXX due to medical expenses and salary cuts during the great recession. Our medical expenses were extreme due to my husband being diagnosed with XXXX XXXX and he has since passed away from XXXX. During my husbands XXXX battle our daughter XXXX her XXXX to XXXX due to a XXXX XXXX of XXXX XXXX. She is currently confined to a XXXX and will be depended on me the rest of her life. I took responsibility for my loans and wanted to pay back what I owed and worked with the collection agency to get it reinstated. In my call on Tuesday night, XX/XX/XXXX, I asked for copies all the fees and interest I was charged when I was in default and I was instructed Nelnet will only release this information if I get a subpoena. How can this be legal to ask borrowers to pay for fees and interest that were not disclosed to them and no documentation will be provided without court documents. I graduated from the University of XXXX at XXXX in summer of XX/XX/XXXX with a loan debt and promissory note for {$33000.00}. I deferred my student loan for 5 years after graduating as my income would not cover my loan payment at that time. I did a consolidation in XX/XX/XXXX with my payments starting in XX/XX/XXXX with my new consolidated loan balance of {$42000.00}. If you look at my history I have paid on this loan since XX/XX/XXXX with payments over the last 17 years adding up to {$90000.00}. I have paid approximately 3 times what my original loan was back in XX/XX/XXXX. As you can see on my statement Nelnet claims I still owe {$63000.00}. This would total {$150000.00} ( 5 times my original loan ) and that does not even include additional interest on the {$63000.00} they say I still owe. How can this be fair and legal? I have more than paid this loan in full and it should reflect paid in full. I am looking for help or guidance in dealing with these deceptive practices and what legal rights I have. If needed I will contact a lawyer to see how I can get a subpoena to view the documents from the collection agency as I believe they will show illegal activity being done by this agency and lender during the great recession.
Company Response:
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2019-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-04-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hi, This is regards to Nelnet student loan servicer. I have requested to settle the debt with Nelnet in exchange for the original instrument of indebtedness. This request was initiated on XX/XX/XXXX. Nelnet responded with a letter stating we are unable to make adjustment to my credit inquiry, which I did not request ( see attachments ), It was clear what I was requesting, and they were stalling. Then I wrote another letter requesting the instrument of in indebtedness and I receive an e-mail from Nelnet stating my FORBEARANCE HAVE BEEN APPROVED and I will not have to pay until XX/XX/XXXX, WHICH I DID NOT REQUEST EITHER ( see attachments ) However, I received a statement requesting payment on XX/XX/XXXX. Now, forbearance was forced in place as a stall tactics until XX/XX/XXXX why do I need to make a payment? Again its very clear of my request and they refuse to send the information. Then I receive fabricated PROMISSORY NOTE ( see attachments ) from them on XX/XX/XXXX, which is clearly over the 30 days of when I requested the original instrument of indebtedness, which is clearly a violation. I have no idea who those people are on that promissory and the addresses dont even match the zip codes ; in addition, there is no signature on the document. I did not have any legal binding promissory note with Nelnet and the information provided is not factual and fabricated. Therefore, I would like a letter stating this debt will be removed off credit reports as the assumption of debt was never validated and this assumption of debt brought to {$0.00} ASAP, or I will be taking this fabricated promissory note and pursue legal actions and sue for Involuntary Servitude among other things! Please keep in mind Nelnet has been sued by the couple of different entities and investigate by the CFPB and being removed from list of provides for student loans because of their unethical practices. Im a prime example of the deceitfulness and wrongful doing. I have attached a number of attachments to support this case in, addition ; to screenshots of the when the certified mail was delivered to Nelnet.
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2019-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A