Date Received: 2020-04-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am currently a XXXX student, I began school XX/XX/XXXX. I graduated from XXXX in winter of XXXX and i declared forbearance on my loans for as long as possible and noted to the company that i would be attending XXXX school, yet I have 10 late/missing payments posted on my account for school loans.
Company Response:
State: FL
Zip: 32129
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I disputed the account. My Federal loans from XXXX were discharged due to lawsuit against XXXX Colleges. I know longer owe that balance
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet reports my account as 120 days delinquent in XXXX and XX/XX/XXXX ; and 90 days delinquent in XXXX and XXXX in XXXX to the three major credit reporting agencies. This account has been in a deferred/forbearance state since its inception due to my inability to pay. I have never been required to make a payment on this account because of this status. I contacted the servicer directly in XXXX, XXXX and XXXX to correct this error, however the inaccurate information has not been removed. Additionally, my credit history has been negatively impacted.
Company Response:
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see multiple 90-days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My Federal Direct Student Loans have been repeatedly manipulated and overcharged on interest. I have written a number of email correspondences regarding this recurring issue and my attempts to have the issue solved have been repeatedly ignored. The interest that has accrued has, at times, been two to three times the legally authorized amount. For example, from XX/XX/20 toXX/XX/20 Interest Accrued was over {$15.00} per day. This is the most recent example of many. Based on my student loan balance, the interest that should have accrued betweenXX/XX/20 and XX/XX/20 should have been roughly {$8.00} per day. On XX/XX/20 my payment of {$250.00} was applied, {$52.00} to the Principal and {$190.00} to the Accrued Interest. On XX/XX/20 another payment was applied of {$500.00} and {$430.00} to the Principal and {$60.00} to the Accrued Interest. At roughly {$8.00} per day, over four days, the interest for the second payment should have been around {$32.00}. This is a snapshot example of how Nelnet is manipulating Interest Accrual in their favor and stealing from the American people. I have documented other similar examples through email correspondence and nothing has been done about it. Now there is a federal order in place stating that no interest is to accrue between XX/XX/XXXX and XX/XX/XXXX of this year, XX/XX/2020. ( https : //studentaid.gov/announcements-events/coronavirus # zero-interest-questions ) OnXX/XX/20I made a payment of {$1000.00}. {$730.00} was applied to Principal and {$260.00} was applied to Accrued Interest. On XX/XX/20 I made another payment of {$270.00}. {$170.00} went to Principal and {$100.00} went to Accrued Interest. On XX/XX/20 I made another payment of {$500.00}. {$360.00} went to Principal and {$130.00} went to Accrued Interest. This shows that Nelnet padded on interest to my Federal Student Loans despite the Federal CARES Act CoVid-19 Mandate. Nelnet added interest from XX/XX/2020 to XX/XX/2020 and again added interest from XX/XX/2020to XX/XX/2020. It's noteworthy to point out that not only did Nelnet add on interest despite the Federal CARES Act CoVid-19 order but they also padded on nearly twice the amount of interest than my current Federal Student Loans should be accruing. Again, on XX/XX/20, {$130.00} of my {$500.00} payment went to Accrued Interest after I had paid off the interest on XX/XX/20 and while the Federal CARES Act order was in place. At this point, per federal order of the CARES Act, there should be no interest in the Accrued Interest on my account nor should Nelnet take this opportunity to deceitfully compound any interest to further manipulate the interest accrual in its favor. The lack of transparency and the outright manipulation of interest by Nelnet is unethical. This has been ongoing for some time, while my requests for correction have been ignored, and it must stop. Please fix this issue immediately and demand that Nelnet stop overcharging our Federal Student Loans on interest. I hope for and expect a full and complete audit dating back to the origin of the Federal Student Loans. Please make all reimbursements for principals not being paid down accordingly and for the additional falsified interest that accrued as a result of the interest padding. Thank you for your attention into this important matter. Best regards, concerned American XXXX
Company Response:
State: CA
Zip: 94706
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I enrolled in school 7 years ago under a military program where the military was paying for my school and student loans. I had an issue in my private life and the school said I would no longer qualify for licensing in that field once I graduated and dismissed me from the class even though I was eager to participate. I was denied the opportunity to complete the class. I found out later this information was incorrect. The school completely misinformed me and stopped me from completing the class. In addition to these issues US Dept of education is duplicating the accounts several times on my credit report and all are inaccurate. Gearing v. Check Brokerage Corp Cacace v. Lucas, 775 F. Supp. 502, 505 ( D. Conn. 1990 ) says this is against the law. Several times I attempted to discuss this with them, submit paperwork to them ( only for them to claim they never got it ). They are willfully, erroneously, and intentionally damaging my credit and my ability to obtain decent housing. This is a violation of FCRA as demonstrated by US Court of Appeals, Ninth Circuit, No. 00-15946, Nelson vs. Chase Manhattan. They continue to refuse to correct this which is a violation of FCRA Section 623 CUSHMAN, v. TRANS UNION CORPORATION US Court of Appeals for the Third Circuit Court Case 115 F.3d 220 June 9, 1997, Filed ( D.C. No. 95-cv-01743 ).
Company Response:
State: CA
Zip: 92345
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: The last three months of XXXX ( XXXX, XXXX, XXXX ) & first three months of XXXX ( XXXX, XXXX, XXXX ) I was never informed of having to begin paying back my loan. I never received any email, phone call or mail informing me of repayment date. I reached out to try & resolve this matter, but I never have been able to get any help and gave me these late payments. I now can not get approved for a mortgage because of this mark on my credit and the lender can not help me with this unfair situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33181
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My federal loan servicer is Great Lakes. XX/XX/XXXX they posted an auto draft payment in the amount of {$460.00}. That date is part of the time allotted for administrative forbearance by the CARES act. According to XXXX XXXX Aid I may request this amount returned to me. Great Lakes also sent an email explaining they would not process auto payments during the forbearance. I began contacting Great Lakes XX/XX/XXXX. It took them 10 days to respond - they ask borrowers allow 1-2 business days. In their response they explained my refund was being processed and asked I allow 7 days to receive. XX/XX/XXXX, 9 days later, I had no refund and so I used their online complaint form to get the matter resolved. Their new response came the same day. This time they did not mention a refund and said someone may contact me within 7 business days.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22601
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am on an Income Driven Repayment Plan with XXXX dollar payments every month but my credit report still shows that I have monthly payments and that's not the case.
Company Response:
State: TX
Zip: 77089
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: This loan is on its third processor in two year ( XXXX to Great Lakes to Nelnet ). The loan was not " redisclosed '' upon a huge payment being made that paid off 1/2 of the loan balance, and therefore was not " reamortized '' to compute the correct loan amounts and payments. Over time this has resulted in fees/penalties and higher interest than should be. None of the processors has made any efforts to fix this and now NELNET is misapplying payments and the loan balances have been going up on a monthly basis even though I pay more than the minimum and they show me as " paid ahead through XX/XX/2021 ''.
Company Response:
State: VA
Zip: 22030
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A