Date Received: 2020-04-10
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Nelnet has been continuously negligent by providing false information on numerous occasions. IN CFPB Case ( Withheld ) Response they failed to answer FCRA legal request and provided incorrect loan payment amounts. Payment amount in case was stated as a higher amount than due on website. This is illegal under FDCPA by trying to collect more than is due at any given time. Nelnet has continually breached it's Federal Contract, which it has not addressed in any claims, failed to respond to open records request for information, provided information as Department of Education wen in fact it was Nelnet in behalf of DOE, continues to provide misleading, and incorrect information. It has reported incorrect information to CRAs repeatedly. The CFPB and Department of Education continue to ignore this gross misconduct even when provided with information from solved disputes from CRAs where Nelnet was at fault of giving incorrect information. This is clear evidence of negligence and collusion, which is now gross misconduct. This should be brought to class action Status based on similar claims of misconduct and reviewed by Senate Oversight Committee responsible for Government Contract with Nelnet.
Company Response:
State: GA
Zip: 312XX
Submitted Via: Web
Date Sent: 2020-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-10
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I've been going back and forth with these people at the Nelnet customer service disputing this fraudulent student loan for months.
Company Response:
State: CA
Zip: 95833
Submitted Via: Web
Date Sent: 2020-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX, TN XXXX Dear Consumer Finance : I am on XXXX and get {$520.00} per month. I was on an Income Sensitive Repayment Plan or an Income Based Repayment Plan and had {$0.00} listed as my payment in XXXX of XXXX and I can not get them to approve me for that payment plan again. I have a XXXX-year-old and I must rely on others to help pay for his needs. I have struggled with them for years and they put it on my credit. I have done everything they asked me to do. I sent in a recertification letter on XX/XX/XXXX and received confirmation they had received it on XXXX, XXXX. Before that I have tried to apply for discharge of my loan in XXXX of XXXX via snail mail and they wouldnt approve that. Meanwhile my credit score is XXXX and it was XXXX. The websites they have for Nelnet.com and XXXX are horrendous. I must reset my password every time and sometimes I can not get in. I dont know what to do about this. They wont work with me. I need my credit fixed at least. I need a loan to cover me during the Covid-19 crises and I can not get one. I think its unfair that they report it to my creditors, and they will not approve any plan I apply for. Thanks for your time! Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: TN
Zip: 37923
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I, like many American millennials, am in the process of paying off a hefty amount of student loan debt. I took out federal student loans to attend XXXX and then law school back XXXX. I have been paying regularly, have never missed a payment, and currently my student loan debt is down to about $ XXXX ( started around $ XXXX ). As I mentioned, all my loans are direct loans from the federal government and are currently being serviced by a company called Nelnet. When I heard that the CARES Act was going to drop interest on federal student loans to 0 %, I was excited because this meant I could continue to pay my regular loan payments, but instead of the ungodly amount that goes to interest, all of my payment would now be applied to the principal balance. In theory, this would help me pay off my loans faster. Back in XXXX after the CARES Act was signed, I called Nelnet to inquire about the XX/XX/XXXX payment I had just made because the CARES Act had taken effect XX/XX/XXXX. I told them that {$150.00} of my XX/XX/XXXX payment had gone to interest and asked if this amount was going to be reapplied to principal. The employee told me yes she believed it would but it would take a few weeks for them to update their systems. I understood and thought they probably service thousands of loans and this type of change was unprecedented so I would be patient with them. Ive been checking my online account every few days since and nothing has changed. That payment hasnt been reapplied to principal and my loans continue to show more interest accrual daily. So today, I called again XX/XX/XXXX. This time I got a very honest employee on the line who seemed embarrassed more than anything to explain to me how things were going to work during this time. First, she told me my XX/XX/XXXX payment would NOT be reapplied to principal, even though I paid interest at the time when I was not supposed to because of the CARES Act. I was confused and inquired further. She expressed frustration with the companys method and kept saying, I dont know why they are doing it this way, and its hard for me to explain, etc. I told her I wanted to continue making my regular loan payments to principal during this 6 month forbearance and asked how that would work because my accounts were still showing daily interest accrual. She told me yes, I could make payments during the forbearance, but they would have to be manual ( prior to this, I was on auto debit ) and that any payment I made would continue partially going to interest. I asked her what interest?, since the CARES Act halted interest accrual through XX/XX/XXXX. She said her company decided that it would be too much coding work to change the formula on how payments are applied, but here is the kicker : IF borrowers wanted to get the amount they pay to interest over these next 6 months back, they would need to call Nelnet at the end of XXXX when the CARES Acts protection ends and Nelnet would refund the amount that was applied to interest ONLY UPON REQUEST. What??? 3 things wrong with this : 1. ) Upon request? So even though my loans are supposed to be accruing 0 % interest for the next 6 months, Nelnet wont change it in their system to correctly reflect that rate - which means any payments I make still go to interest that isnt supposed to exist and IF I want my money back I have to call back in a few months and request it, and if I dont they will just keep the money? I asked if the money would be reapplied to the principal and she said NO. So they will keep your money but WONT apply it to your loan and wont refund it to you unless, and ONLY, if you call and ask? So where will the money be going - into this companys pocket. 2. ) This essentially stops someone like me who wants to take these next 6 months to aggressively pay more towards principal the inability to do so because they wont redirect that money towards principal only. 3. ) Nowhere on their website, even on their CARES Act page, is this policy explained. I think if it was the entire consumer protection agency would be on them. I sent an email over a week ago that was never returned. It seems like they dont want to put this in writing. All they say on their website is that you may continue to pay on your loans during the forbearance if you choose to do so. Nowhere is it explained how the money will be applied, or that they will indefinitely hold your portion of the payment that goes towards interest during this time. How can I even be sure that when I call in XXXX they will hold their word and refund that money to me? I am appalled. Am I crazy or this some borderline fraudulent and predatory stuff? Any help would be greatly appreciated. If you want to contact me further, I am available through email here at XXXX or by phone at XXXX. Looking forward to hearing back from you. XXXX XXXX
Company Response:
State: CO
Zip: 80138
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: It is known that there is a PANDEMIC and that the US Government passed at least two laws regarding the pandemic and offering assistance due to what is happening. Besides this the student loan company proceeded debiting my account that did not hace funds available and was charged a fee due to that. Also I timely requested forbearance of this student loan and all though the forbearance was filed via email AND uploaded to the companies website, they continued to debit my account against the law.
Company Response:
State: PR
Zip: 00716
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: After Great Lakes was bought by Nelnet my law school loan was transferred. Nelnet offered a XXXX interest reduction for signing up with automatic debit. However, I have never received this benefit in the year that I have had automatic debit set up.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hi, I was viewing my credit file when I noticed my student loans are reporting inaccurately. I have loans through Nelnet currently. In the past I had loans with XXXX as well. A couple of years ago I transferred all of my loans to my preferred lender Dept ED/ Nelnet which is Nelnet. XXXX status should be reported as closed - Transferred. Nelnet - should show is open. However, my credit report shows ( 5 ) nelnet accounts closed which is -inaccurate -duplicated reporting - because the closed reporting of dept Ed/ Nelnet is the same exact Nelnet open accounts. - showing the same loans open and closed is on accurate reporting. I should only show ( 2 ) closed educational loans. Which are XXXX. Please update my credit file correctly- this reporting is incorrect and hurting my credit file. Thank you.
Company Response:
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-05
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: This complaint is against NELNET, my student loan servicer. I was previously enrolled in a loan repayment program, Revised Pay As You Earn ( REPAYE ) Repayment Plan, for @ 4 years. Each year I was required to RECERTIFY to be approved. I granted access to my IRS filings to demonstrate my income in order to qualify for the program. In the process of RECERTIFICATION, I used the NELNET calculator to determine my monthly payment : Married, XXXX child, AGI for XXXX was @ {$17000.00}. According to the calculator, my payment would be {$0.00}. My XXXX AGI was @ {$7000.00}. According to the calculator, after my IRS file was accessed, my payments starting on/about XX/XX/XXXX - XX/XX/XXXX, would be $ XXXX/month. I am employed in XXXX for a non-profit rural hospital. Based on the location, wages are @ 15 % lower than in other locations. After I completed the recertification I received a note indicating the application was complete. As time began to close in on the deadline, I called NELNET three different times and related my concerns that the website indicated my new payment amount went from {$0.00} to @ $ XXXX/month. I was told not to worry because they were behind in processing recertifications. I was also told that if any further information was required I would be notified by an email. I was never notified and never received an email asking for additional information. I dib begin receiving notices that my @ $ XXXX/month payment was nearing its due date. Again, I called to ask what was going on and was assured my recertification was still in the processing and that I should hear back in the next two weeks once the recertification was complete. NELNET confirmed my income and family size via the IRS. The IRS sent me a notification that NELNET had accessed my IRS file well before the XXXX date. There was no reason for any delay. There was no request for additional information once I filed my application. My marriage status, dependants and income qualify me for the $ XXXX/month repayment under the repayment plan I was previously enrolled.
Company Response:
State: TN
Zip: 37075
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied for XXXX Loan Forgiveness with Nelnet on XX/XX/XXXX and the Chief Administrative Officer completed their section on XX/XX/XXXX. Everything was accurately marked, including my service record ( XXXX at one eligible XXXX and XXXX at another eligible XXXX ). On XX/XX/XXXX I received letter notifying me that my teacher loan forgiveness application was incomplete and asked that I change the distinction of one of my XXXX from a XXXX XXXX to an XXXX XXXX, and mark that I am an XXXX XXXX. I work at a XXXX XXXX and XXXX XXXX XXXX, yet I was instructed to change my XXXX type and XXXX service ( from XXXX to XXXX ). This correspondence also asked that I correct a small detail regarding my name being written at the top of one of the pages. I made these small corrections and resubmitted the application by mail and online through the Nelnet website. On XX/XX/XXXX I received a letter notifying me that my XXXX loan forgiveness application was incomplete because I needed to have a separate page 1 for each eligible XXXX. The letter also instructed me to have my Chief Administrative Officer change the name of my specific XXXX as it appears on the Department of Education list of eligible XXXX. My XXXX wrote the name of the school, which was changed between XXXX and XXXX from an XXXX school XXXX XXXX XXXX to an XXXX XXXX XXXX ) as XXXX XXXX XXXX ). I reached out to the customer service department at Nelnet to find exactly what I needed to submit and the missing information was resubmitted to Nelnet, however the name of my XXXX was left as XXXX. On XX/XX/XXXX I received a letter notifying me that my XXXX loan forgiveness application had been denied due to ineligibility and stated that I had a gap in my eligible teaching service from XXXXXX/XX/XXXX My experience with Nelnet has been positive until this issue. I feel that as a consumer, errors beyond my scope are affecting me and my finances.
Company Response:
State: TX
Zip: 78212
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX and XXXX are reporting Delinquent, in collections, late, and Derogatory statements on my credit bureau report. I have called the Department of education several times and have been told that they have provided the credit bureaus information to remove this wrong information since XXXX. My student loans are not in default or late. On XXXX XXXX I spoke to XXXX a supervisor at Department of education and was told they are not reporting anything negative to the credit bureaus. On XX/XX/XXXX I called Nel-net spoke to supervisor XXXX and explained to her that I also needed them to send me an letter stating I am not in default, and they are no longer servicing my loans. I was told that the letter would be emailed to me, she verified my email address, and of XXXX XXXX I still have nothing from Nelnet. I was told by Nel-net that they have not reporting anything to the credit bureau since XX/XX/XXXX. I am attaching the letter that I received from the Department of education
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A