Date Received: 2020-05-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Nelnet there are several violations. I will bring 2 to your attention and demand you do the right thing and correct your records by removing the 2 { two } 90 day late payments. As my loan should have been in deferment. See Section 809 { b } 15 U.S.C & 1692g { b } states if the consumer notifies the debt collector in writing within the 30 days period disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of the debt, or verification of the debt or any copy of a judgement. You have failed to provide proper validation in accords to the law. You have NOT provided me a copy of ANY original documentation ( a consumer contract with my signature on it ) as required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ). Nelnet both accounts should be showing 0 late payments as my student loan should of been reflecting 0 late payments and you should immediately remove the 90 days late payment from both accounts as my loans should of reflected my student loan payments were in deferment. I have requested you to update your records as my student loan was in deferment. I notified the associate at Nelnet back in early XXXX and was told the error was to be corrected. Nelnet you then sent me a letter long after the 30 day period allow by law stating you decided not to change the status due to regulations promulgat-ed by the DOE and FCRA.. but did without proper reason, Contrary to these assertions, by failing to update previously reported information, Nelnet is now in violation of Sec-tion 623 { a } { 2 } of the FCRA I have attached an FTC advisory opinion which interprets Sec-tion 623 { a } { 2 } of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly ac-curate when it was made but no longer is accurate in the present time. The advisory opinion states that the section 623 { a } { 2 } of the FCRA addresses the duty to correct and update information by " furnishers '' or persons furnish information to consumer report-ing agencies { CRA } such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person deter-mines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accu-rate. Thus, on its face, this provision requires a furnisher to provide corrected or updat-ed information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRA 's regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' Nelnet Representative later told me that because the delinquent payments were accu-rately reported in XXXX XX/XX/2019 that any subsequently initiated deferments would not allow for Nelnet to update reports to CRA 'S to show that the payments were NOT late and actually in deferment { even though they originally acknowledge it should of been reflecting deferment status }. However Section 623 { a } { 2 } clearly shows that the reports must be updated/ corrected regardless of whether they were supposedly accu-rate at one point** { FOR THE RECORD, I do not agree at all that You NELNET EVER ac-curately reported the status of my student loans. Given the fact you failed to provide proper documentation and validation of my requests within section 809b and 609 ( a } or even can find the original signature pages of paper work and my original requests leaves me to suspect a processing error on behalf of NELNET. In addition to the possible section 623 { a } { 2 } Claim, I Intend on filing a suit against Nelnet and any Credit Bureau who does not correct the accounts to show 0 late pays as there was an error with pro-cessing of my deferment.. I requested full validation and ask proof that my student loan was to come out of deferment and proof NelNet contacted to me to let me know they wanted to change my status and the legal right that they can do that without my consent or notification. I ask for my original paperwork with my signature, proof of my original deferment paper work and you are unable to provide my signature pages showing it to come out of deferment and provide proof I never requested for it to stay in deferment during that time when I sent in the original paper work within the proper timeframe. I received no answer with proper validation and now more than 30 days has pass. I ask you to follow the law section section 809 { b }, 15 USC & 1692g { b }. Section 623 { a } { 2 } My credit reports do not currently accurately reflect previous payment statues with Nelnet, both as they actually existed and as Nelnet has recorded them. I am thus re-questing in compliance with section 623 { a } { 2 } of the FCRA that the both student loan accounts reflecting 90-120 late payment in XXXX be updated and or corrected and or removed. In the event that these reports are not immediately updated to accurately reflect my payment status during XX/XX/2019, I intend on filing a Law Suit in addi-tion to filing complaints with FTC, XXXX and any other means necessary. I Will be seeking the absolute MAX the law allows along with punitive damages and defamation of char-acter. I strongly suggest you consult your Legal Department today. You have 15 days to respond to this letter in writing from the day you receive this letter. If I do not hear back from you with your decision to Remove the two 90-120 late pay accounts I will not hesi-tate to seek Legal Action. I look forward to a peaceful solution I look forward to an unpeaceful solution XXXX XXXX
Company Response:
State: VA
Zip: 236XX
Submitted Via: Web
Date Sent: 2020-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on the dates below : DEPTEDNELNET XXXX XX/XX/2018 ( Multiple Accounts Reported ) I am not sure how this happened, The late remarks started late 90 days right after a good payment.
Company Response:
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2020-05-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2020 I was notified thru credit cards that my credit score had dropped roughly 240 points. I proud myself on my credit rating. It was identified that I was reported by Nelnet student loans that the reported me being 90 days late on payments. I was current and called Nelnet the following day. The customer service rep said I have been notified as current every month and that I would need to report this to every individual credit agency. I have a late payment on my mortgage which I disagree with but I will except. I have had a credit score over 740 for as long as I remember and want this taken care of. Any help is appreciated.
Company Response:
State: CO
Zip: 80015
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I did not want to attend XXXX University Online. I withdrew before the deadline because I knew the program wasn't right for me and they still call me about the aid they tricked me into for their one week of classes I did not even attend online. They are crooks. As far as I am concerned I don't owe them anything since I am on Nelnet 's XXXX Discharge program for forgiveness of my student loans..
Company Response:
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nothing has been done. My loans show I owe more money. I have paid all my loans up, through payroll garnishments, taxes being withheld, and even been in the rehabilitation program. I have had several servicing companies to handle my loans and they are not reporting accurate information. XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX, US DEPARTMENT OF EDUCATION, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, AND NOW NELNET. THIS HAS TO BE SOME ACTION AGAINST THIS TYPE OF COLLECTION BEHAVIOR. I NEED SERIOUS HELP. THIS HAS GIVEN ME XXXX, ALL OF THESE COMPANIES HAVE COLLECTED AT SOME POINT. I HAVE ADDED UP ABOUT XXXX OR CLOSE TO IT. That is double even triple my loans borrowed. I have provide some information and I hope it dont confuse to the point I am, I also have copies of my check stubs. I am missing end of XXXX and XXXX but just wanted a reference. My contact number is XXXX email XXXX.
Company Response:
State: LA
Zip: 70117
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Over the past 2 years, I have disputed the same account with XXXX and either they refuse to dispute it, refuse to provide me with the documentation they received to verify the account is reporting correctly, or refuse to explain to me what was updated when the information is the exact same as it was before the dispute. I have contacted the company directly and have submitted to XXXX the documentation received and XXXX will not use it from the company. The most recent dispute was not updated because XXXX just took the same information from the last dispute and applied it to this one. This account has been paid in full and paid satisfactorily, however, XXXX won't reflect that in the reporting and this error is causing me credit issues : I have also advised XXXX that the company is reporting my name incorrectly as well. The agent said, " it is a mispelling, not an inaccuracy ''. I advised the agent, according to the FCRA, all information must be reported accurately and a mispelling is an inaccuracy. Results Report Number : XXXX Date Generated : XXXX XXXX, XXXX US DEPT OF EDXXXX Account XXXX Information on this item has been updated. Please review your report for the details. Hide Details | View your Report | View your credit score Updated + 'icon ' Updated After BeforeClose US DEPT OF EDXXXX Account Name XXXX Account Number Education Account Type Individual Responsibility XX/XX/XXXX Date Opened Transferred, closed. Status Updated XX/XX/XXXX $ 0 Monthly Payment {$11000.00} Original Balance {$0.00} Highest Balance NA Terms - Balance Updated - - Recent Payment Amount PAYMENT HISTORY XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XXXX CLS XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Reinvestigation Info This item was updated from our processing of your dispute in XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53405
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: The bureaus are reporting inaccurate information on my credit report. They are reporting recent lates on my credit file for XXXX and XXXX on student loans on Department of Education. I was never late. I have talked to department of education and fixed it with them. They should not be reporting this on my credit and this needs to be fixed.
Company Response:
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-28
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Upon entering XXXX school three years ago ( XX/XX/XXXX ), my federal student loans went into deferment. Since then, I have not received ANY contact from my student loan service, Nelnet. This includes loan statements, interest statements, tax information, reminders, or anything else. I have continued to make payments to my private student loans during my time in graduate school to a company that is also owned by Nelnet ( Firstmark ), but given the lack of contact, I had forgotten about the separate loan and loan service account. Perhaps naively assuming that since they're owned by THE SAME COMPANY and want my money they would be in touch. Today, I learned I still owe {$13000.00} in federal student loans. I was not aware of this balance until today ( XX/XX/XXXX ). I contacted Nelnet and despite having records of my making regular twice-monthly payments totaling tens of thousands of dollars over the past three years to my private loan account, and declaring interest as tax deductible every year, they have no record of contacting me for my federal student loans. I asked them why they didn't contact me and to please describe the policy that outlines why in the world they would cease contact with borrowers while also collecting interest on them and their response was " I don't know. '' I'm not kidding. The response from the customer service representative and her supervisor was " I don't know. '' TO BE CLEAR : I did NOT miss any contacts, letters or email. I did NOT ignore any correspondence or lose it. NELNET HAS NO RECORD OF CONTACTING ME FOR THREE YEARS despite collecting daily interest from me. " I don't know '' is not an acceptable response. Not contacting borrowers for three years is not an acceptable policy. Continuing to collect DAILY COMPOUNDED INTEREST off my back while neglecting to notify or even give me the opportunity to deduct the interest from my taxes is not acceptable. I would assume and hope that it is in some form illegal.
Company Response:
State: MA
Zip: 024XX
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been trying to forbear my private student loan with Firstmark Services ( I guess through XXXX ) since XX/XX/2020. I called and emailed that day with no response. I emailed Firstmark Services on these dates : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( Investor Relations ), XX/XX/XXXX ( Investor Relations-XXXX XXXX XXXX, XX/XX/XXXX ( still trying to forbear my loan ), XX/XX/XXXX ( complaint about total of what I owe being changed on front page of account ), XX/XX/XXXX ( asking and praying for them to not be dishonest anymore ), XX/XX/XXXX ( another complaint about them changing what I owe them in total on the front page of my account again. I have talked to XXXX on the phone on these dates : XX/XX/XXXX XXXX XXXX XXXX XXXX ( I think it might be XXXX XXXX or someone else named XXXX. She called me, and I called her back at XXXX XXXX XXXX XXXX XXXX. She then called me on XX/XX/XXXX, and I had to call her back with the same 800 number. She had me write down contact information about Firstmark Services and XXXX, and she emphasized which XXXX number to call. I called the XXXX number she suggested at XXXX on Monday, XX/XX/XXXX. The first time I called, I talked to woman. The call dropped. I called a second time. A man answered. He asked for some information and said he was forbearing my loan for three months. Oddly enough, he said XXXX XXXXNSTEAD of XXXX. I dont know why he said it that way. I havent heard anything from them ever since. Even though he said he put it on forbearance, my loan on the Firstmark Services website says I owe {$140.00} on XX/XX/XXXX as always. I have checked the website most days with no change. I even sent an email request with the form they suggest on Wednesday, XX/XX/XXXX as a last resort. What I originally owe on my loan is {$2000.00}, as stated in the account details. On the front page of my account, however, they are slowly making the total amount on my account slightly higher. ( I take pictures on my phone of this whenever I notice a change. Im also autistic, so I easily notice details like this. ) On XX/XX/XXXX, they changed the current balance to {$2000.00}. On XX/XX/XXXX, they changed it to {$2000.00}. Im still learning about how private student loans work, but I never knew how much they mishandled things and lied to their clients until the COVID-19 pandemic came. I dont even know where and how to refinance yet, but I believe its an injustice for these banks to not only take advantage of me but also others, especially people with student loans. I need help. Thank you!
Company Response:
State: IL
Zip: 60187
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Putting aside the fact that I've been paying on this predatory loan for about 13 years with minimal balance impact, Nelnet has hit a new low in my opinion. They are providing Covid-19 interest " relief '' until XX/XX/XXXX. Normally, approximately 6 % of my monthly payment goes towards interest. However, I noticed on XX/XX/XXXX they applied over 30 % ( {$110.00} ) of my normal {$300.00} payment towards interest. Basically collecting the interest from the " relief ' period in a lump some. They are deceiving the public into believing they are trying to help when they are not, and restructured my payment without my consent. I would love for the CFPB to investigate mine and other students payment histories. I'm sure it's teaming with examples of unfair or deceptive practices. How long are we going to let companies like Nelnet exploit our youth and trap them in a debt cycle well into their adult years? I've paid so much money to these people, it's sickening. Never missed a payment, yet by balance goes nowhere.
Company Response:
State: RI
Zip: 02886
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A