Date Received: 2020-05-13
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: In XX/XX/XXXX, my loan was XXXX under proven XXXX as submitted and accepted from my physician. In XX/XX/XXXX, Social Security returned a favorable decision in the court in XXXX, VA, backdated to XXXX XXXX when application was first submitted. Ongoing communication with the servicer Nelnet has proved futile to correct my credit reporting as a severe derogatory item on my credit report.
Company Response:
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Due to the cares act, government mandated that all school loans be put on deferment. This was done without my approval. When doing so account was reported as such which DIRECTLY caused my credit to dump over 60 points with XXXX and over 20 points with XXXX. I was unable to get a reading from XXXX. I have contacted Great Lakes after spending two entire days they finally took my account off deferment and reported such. However, I never could get through to XXXX to repair the credit issue. I was on hold for 3 hours 48 minutes and 36 seconds with this company. I also disputed online however was unable to get into the account after registering through their system. When I tried to contact them I was disconnected three times. All of this is documented on my phone and I have screen shots that prove the decline of credit due to the educational loan deferment. There is no denying by XXXX or XXXX that the credit decline was due to the report. I have PAID ONE YEAR IN ADVANCE ON THIS LOAN. I have auto payments and ALWAYS pay on time. This is clearly noted yet they decided to dump my credit by 60 and 20 points. My complaint is with the Government and these reporting companies. How can the government mandate such and then CAUSE harm to citizens? I would like this fixed. This has also harmed my chances of getting an EIDL as I am XXXX XXXX and have been under extreme hardship due to COVID. This is so unjust and unethical. I believe that this is in violation of the Fair Credit Reporting Act.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37415
Submitted Via: Web
Date Sent: 2020-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XXXX of 2020, I applied for a new payment plan for my student loans with Nelnet. My payments were made to be smaller and paid later. I confirmed this with Nelnet. On XX/XX/XXXX of 2020, the amount of {$110.00} was taken out of my bank account by third party XXXX XXXX XXXX. I had never seen it before and the amount doesnt match up with the amount that my payments to Nelnet would be. I contacted XXXX XXXX XXXX and they gave me the contact info of the servicer that withdrew from my account. I was given an email, XXXX, and their phone number, XXXX and have sent countless emails, and still have received no reply. Im worried that I may be getting scammed.
Company Response:
State: MN
Zip: 550XX
Submitted Via: Web
Date Sent: 2020-05-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-12
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I checked my credit and saw the wrong information on my credit saying I have balance that I already paid.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Old erroneous data in my credit profile is damaging my credit rating. Nelnet, XXXX, XXXX, and XXXX have failed to rectify the issue after I have reached out to them. I am requested inaccurate information in my file deleted in accordance with the Fair Credit Reporting Act. The same loans are being reported twice by Nelnet in my credit report. The following items, [ ACCOUNT NUMBERS ATTACHED ] are ALL accounts that were transferred, sold, and closed due to consolidating between XX/XX/XXXX-XX/XX/XXXX. [ CREDIT REPORT ATTACHED ]. These accounts were refinanced, and the refinanced accounts are also being reported as open accounts on my credit report, [ ACCOUNT NUMBERS ATTACHED [ CREDIT REPORT ATTACHED ]. Essentially the same loans and are being reported twice by Nelnet and is showing a past due for the closed accounts which is an error. I am not past due on closed accounts. E.g. Nelnet is also erroneously reporting that I was last past due on Nelnet/Dept of Ed Account # : [ ACCOUNT NUMBERS AVAILABLE UPON REQUEST ] [ CREDIT REPORT AVAILABLE UPON REQUEST ]. This account was sold between XX/XX/XXXX-XX/XX/XXXX! How can this account have a last past due in XX/XX/XXXX? This is wrong and inaccurate! Also, the above closed accounts were involved in a fraudulent student loan debt relief operation by a company named XXXX XXXX ( XXXX ). I was a victim in this fraudulent student loan debt relief scheme ( see attached Federal Trade Commission Email and United States Department of Justice Articles ). In the court case United States v. Brandon Demond Fere, The United States Department of Justice found XXXX CEO, XXXX XXXX, guilty of fraud charges following a 10-month criminal investigation of XXXX XXXX XXXX by the Federal Trade Commission. The prosecution is the result of an investigation by the Federal Trade Commission, Federal Bureau of Investigation, and Internal Revenue Service Criminal Investigation, with assistance from the U.S. Department of Education Office of Inspector General. Between XX/XX/XXXX and XX/XX/XXXX, XXXX collected advance fees from me to phonily prepare and submit documents to supposedly enroll me in U.S. Department of Education programs and promised to lower my student loan payments and eventually have my debts forgiven, a promise that XXXX could not deliver on. Instead, I found my loans in a worse situation after signing up with XXXX. I was misled about where my enrollment fees were going. I was led to believe the fees were being applied to my student loan repayment, when in fact they were for a membership in the financial education program. The Federal Trade Commission investigation also found that XXXX would actively interfere with some customers ability to repay their loans. XXXX would require customers to hand over sensitive information, including their Social Security numbers and login information for their Federal Student Aid accounts. This happened to me ( see attached XXXX email correspondence )! I am requesting that the closed Nelnet items be deleted on the grounds of 1 ) inaccuracy and 2 ) Fraud involvement. The state of these accounts is a result of me being a victim to fraud! Delete the items at once.
Company Response:
State: CA
Zip: 95376
Submitted Via: Web
Date Sent: 2020-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan servicer, Great Lakes, does not allow me the choice to pay off each student loan that was issued to me, which unfairly denies me the ability to pay off student loans that are a higher interest rate. I want to payoff several of my low balance student loans, and also strategically pay down my mid-larger balance student loan based on interest rate, but Great Lakes online does not allow me to choose which student loan to apply my payment towards. Great Lakes does not allow me to select each student loan to pay, or allow me to pay more on select student loan I choose based on interest rate. Even after my obligated monthly payments are made and satisfied for all student loans in a month, Great Lakes still does not allow me to calculate and pay off any of my student loans individually that are a low balance or higher interest rate. Great Lakes has a scheme in place that is perpetually keeping me in debt instead of allowing me the option to pay off each of my student loan debts in manageable and smart ways online. This Great Lakes scheme is exploiting me so they can get maximum interest and is making it extremely difficult to pay off each of my balances that can be manageable to payoff.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97225
Submitted Via: Web
Date Sent: 2020-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-11
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Under section 3513 ( d ) of the CARES Act, all student loan payments should not show up as deferred, but rather should be shown as if regularly scheduled payments are being made. XXXX is reporting deferred payments and is negatively impacting credit reports/scores, which goes directly against the CARES Act.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48152
Submitted Via: Web
Date Sent: 2020-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-10
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: My credit score went down between 54-64 points across all 3 credit bureaus when the U.S. Dept of Education/GL reported a remark on my account of Payment Deferred. My account was in good standing and payments made on time. Due to a change in my finances thanks to covid-19, I took advantage of being able to defer my loan payments. Per the CARES Act if I qualified for deferment AND was in good standing, my account would not be negatively impacted, and my account would continue to be reported as current and up to date. Them reporting my account as Payment Deferred dropped my score down to between 718-725. This is unfair.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My student loan servicer is Great Lakes Borrower Services. They have reported that my account is in deferment, which is because all federal loans are due to the pandemic. This has caused my credit score to drop to the point that I can not purchase a home anytime soon. I was told that deferment does not impact your credit score.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2020-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Inaccurate information on my credit report
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92277
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A