Date Received: 2020-05-16
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: So back in 2018 I have a missed payment in XXXX that I was NOT able to pay due to being in XXXX XXXX in the emergency room. Since then I have made all payments on time and have not MISSED one payment since then which 23 months of consistent online payments on time. With covid going on credit is incredibly important and I would like this late payment removed. It is affecting my credit which could get me lower car payments and much more. Money is hard to come by during this horrible time in America and I feel like it would only be right to get this completely removed from my credit. Just the late payment that was made back in 2018 in XXXX. So I can get the best loans possible.
Company Response:
State: AL
Zip: 35806
Submitted Via: Web
Date Sent: 2020-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-16
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: This complaint is about the student loan debt I acquired from XXXX XXXX XXXX in XXXX, Illinois. The school was a fraud school that lied to me about job placement if I attended there and graduated. I took out student loans in XXXX to XXXX to attend XXXX. in XXXX, Illinois, XXXX. After graduating from XXXX. I made several attempts to figured out what job they were going to find me, but all the attempts were met with lies of having to call back or being sent to the voicemail. I found out that U.S. XXXX XXXX XXXX has gotten involved and deemed XXXX XXXX XXXX a fraudulent school that lied to a lot of us. As of today XXXX XXXX is shutdown, because of the federal government and I'm stuck with student loans because there fraudulent practice. On XX/XX/XXXX I was made to take out {$9400.00} & {$4300.00} in student loans. I am making a complaint, because this school was a fraud. Please release from these student loans. XX/XX/XXXX for {$9400.00} and {$4300.00}
Company Response:
State: IL
Zip: 60123
Submitted Via: Web
Date Sent: 2020-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I applied for student loan assistance during the forest fires in California because i was affected. The loan program said they would give a 1 year of none payment assistance and that i qualified for this based on my zip code. For whatever reason the loan reported that i did not make any payments. This resulted in lowering my credit score. When i spoke to the credit reporting company they said they cant do anything about it. When i spoke to the student loan people they said it was a mistake but that they can not fix it with the credit reporting company and that i would need to do that on my own. Neither party wants to help in correcting this mistake.
Company Response:
State: CA
Zip: 94080
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I received a private student loan from XXXX, serviced by Firstmark Services in 2018. There was an error in the loan interest rate percentage, so Firstmark closed that first loan and opened a new one with the correct interest rate. This caused a duplicate to appear on my credit report. I contacted all the bureaus in order to fix this duplicate. Both XXXX and XXXX marked the account as closed ( I believe it should have been removed because it is a non-existent loan at that point, but that's less relevant at this moment ). XXXX, however, refuses to remove this duplicate account after their investigation and did not allow me to submit a reinvestigation. Recently, I refinanced my loan and submitted a reinvestigation request to Experian, which was accepted. However, their results came back as the same. This is undoubtedly false now, as the account is now closed with 0 balance on it, and yet XXXX is still claiming that there exists a balance of a little over {$43000.00}.
Company Response:
State: IL
Zip: 61801
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: To whom it may concern : I have student loans with XXXX ( lender : XXXX XXXX XXXX XXXX NELNET ( Nelnet Education XXXX XXXX XXXX Guarantor is XXXX XXXX XXXX ) the loan number is XXXX. I have been paying on my loan since XXXX, I have the following problems : 1 ) My balance remains almost the same. I have been trying to speak with a manager at XX/XX/XXXX which is almost impossible to discuss my problem. My full amount owing {$20000.00} give or take. I have been making payments since XXXX and there records show me making the following ( Payment / Principal / Interest 2 ) My Payments are due the XXXX of every month ; however I usually make my payments as soon as my statements become available usually 5 days before month end. I had signed up for automatically payments but if I did that by the time it got processes the whole payment would be applied to the interest and almost nothing to zero to the principal since I work in in financial institution this makes no sense to me. I tried to contact and have an amortization table but I had no luck getting it. 3 ) When I make a payment the principal and interest rate which is 4.75 % is applied different each month. 4 ) I am also unsure of when my loan will be paid off since the balance does not change and I am unable to speak with someone. 5 ) There site is not user friendly, I am unable to locate a main person XXXX to assist. Customer service is very limited. 6 ) ACS website allow me to see the total payment and before it was transferred to Nelnet I had requested to see all the payments onXX/XX/2017 but they had denied. In conclusion, I have being paying my student loans since XXXX but my balance is about the same. Since, I am in finance I wanted to see an amorization table where I can see how my payments are being applied to the principal and how much interest I am being charged each month. I have to get rid of the automatic payments or almost my whole payment will be applied to the interest so I always pay as soon as the new statement is available so my payment at least half of it or so it's applied to the principal of my debt. I had asked for the detailed statements to XXXX and Nelnet and received very vague answers. I hope someone can help.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have four variable rate student loans that are serviced by XXXX XXXX XXXX. The lender is identified on their site as XXXX. I looked everywhere on their site to determine how my variable interest is calculated, and when late fees and interest kick in. I was in a position in XXXX where I might need to make a late payment for the first time in years. I could not find the variable rate information anywhere on their site. The only late payment information I could find indicated that no late fees would be assessed unless the payment was made more than 30 days late. I contacted XXXX XXXX on XX/XX/2019 and asked how my variable interest rate was calculated. On XX/XX/XXXX they responded, and indicated that my loan was linked to the 91-day T bill and that my payment was 3 days past due. That same day, on XX/XX/XXXX, I emailed them back to let them know I would make my XXXX payment on XX/XX/XXXX. They failed to respond, and did not indicate that paying on the XXXX would generate any fees or impact my interest rate. On XX/XX/XXXX my interest rate went up 1 % to 3.486 %. When I called XXXX XXXX on XX/XX/XXXX to ask what happened, they told me that because my payment was more than 15 days late the interest rate was now 1 % higher ... for the life of the loan. I was astonished, and emailed XXXX XXXX to complain further. They ignored my question relating to why they did not respond to my XX/XX/XXXX email where I explicitly told them I would make a payment on XX/XX/XXXX, and they confirmed that the 1 % interest rate increase was permanent, effectively charging me an additional ~ {$10000.00} over the life of the loan. I have attached the email exchange, and my latest statement ( pg. 2 shows the rate jump from 2.486 % to 3.486 % ).
Company Response:
State: IL
Zip: 60654
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Unfortunately my identity was stolen I need help one bureau, XXXX has saw fit to delete the derogatory information from nelnet. But XXXX & XXXX are giving me a hard time I'm a XXXX single mother of XXXX, I dont even have a XXXX. Below is the information & proof of who stole my identity & almost got me pur in jail, XXXX XXXX was my Care taker. Until she broke into my house & stolen my rent money, & now I'm almost homeless. Please help my family!
Company Response:
State: CA
Zip: 94621
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Unfortunately my identity was stolen I need help one bureau, XXXX has saw fit to delete the derogatory information from nelnet. But XXXX & XXXX are giving me a hard time I'm a XXXX single mother of XXXX, I dont even have a XXXX. Below is the information & proof of who stole my identity & almost got me pur in XXXX, XXXX XXXX was my Care taker. Until she broke into my house & stolen my rent money, & now I'm almost homeless. Please help my family!
Company Response:
State: CA
Zip: 94621
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: In my credit score it has listed that i have 2 derogatory closed accounts from my student loans. Both accounts were satisfied and paid in full from my Federal Tax return this year in XX/XX/2020, i have a letter from the IRS stating and showing that my Ferderal Tax return was taken to satisfy these delinquent accounts. And now that they are closed and satisfied its still showing on my credit report and showing that i owe when in fact I do not!
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I co-signed a school loan for my niece. My niece consolidated her debts on XX/XX/2020. I received a call from Firstmark Services on XX/XX/2020 at XXXX, notifying me the loan was past due in the amount of {$210.00}. I notified the Firstmark representative that my niece had just consolidated her loans and they should be receiving a correspondence or payment soon from the company. I informed the representative that there was no need to make further calls with the information I provided. XX/XX/2020 at XXXX, I received another call from a Firstmark Services representative notifying me my niece loan was past due in the amount of {$210.00}. I informed her that I had already received a call and notified the previous caller that the loan payment was being taken care of by a debt consolidation company. I further informed her that I would consider any further phone calls to be harassment. The representative told me they were not harassing me and had the right to call me until the past due amount was paid. I did not answer the following calls. XX/XX/2020, at XXXX, XX/XX/2020, at XXXX and XX/XX/2020, at XXXX. I answered a call on XX/XX/2020, at XXXX, a Firstmark Services representative named XXXX. I asked XXXX if they would know if their company had received any correspondence from the consolidation company notifying XXXX that they would be making payments. XXXX stated they would most likely just make the payments. I asked XXXX if he could see the notes from the previous calls, that I requested the phone calls to stop or I would take legal action for harassment. XXXX said it was in the notes but as long a the account was past due they would continue to call.
Company Response:
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2020-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A