Date Received: 2018-11-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have about 12 student loans because my daughters and I were in school together. So I also have Parent Plus Loans. We all graduated and we are either in deferrment or are actively paying the loans back. My oldest went to XXXX XXXX in XXXX, MA and my middle daughter went to XXXX XXXX XXXX and then XXXX XXXX. I went to XXXX XXXX XXXX I was in EBR with Navient last year, not including the Parent Plus loans. This year recertification has to be completed I believe by XX/XX/2018. I called Navient to say I did not want this upcoming EBR to be based on my last year 's XXXX tax return as I was 1 ) working at the time and 2 ) inherited my parents ' estate.This year I worked intermittently and am now on Unemployment. I have annuities ' income from my parents ' estate which I reported to Navient a month ago, along with several other incomes including Social Security. I was advised by Navient representative if I didn't want to use the XXXX, I am to USPS mail the EBR application and send in all proof of income documents with it. This I did a month ago. Since then Navient has handled the information with lies, inaccurate feedback, withholding of information and just generally trying to make me fail the deadline. I have repeatedly responded with everything they've asked for with the exception of the XXXX, which they want but which I was told I do not have to submit. I keep uploading onto my Navient account inbox response letters and any additional documentation for which they've asked, with the exception of my response to the " requirement for gross income '' letter. The Navient Advocacy Dept. recited it to me on XX/XX/XXXX. It was dated XX/XX/XXXX but was never sent to me. Nevertheless, I sent to them proof of all gross income for everything I reported to them. They have it as of this writing. My income this year is much lower and I am a XXXX citizen with a XXXX adult son so I am trying to hold onto as much money as I can. I have done and submitted everything Navient has required but more than once I have received back a letter stating my loans are not eligible for EBR because they are Parent Plus Loans ... four of them are but nine of them are not! As well, when I requested EBR a year ago, I was told by Navient representative it had been passed to the Dept. of Education and sat unprocessed when in fact it was at Navient and sat unprocessed. I spent months listening to Navient 's lies to me so it could deflect my legitimate request. Finally it was processed but it was as difficult if not more so last year. I have sent Navient about 40 documents so I attached only one of my complaint letters, below.
Company Response:
State: MA
Zip: 02180
Submitted Via: Web
Date Sent: 2018-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-07
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XX/XX/XXXX - XXXX XXXX XXXX has just acquired my defaulted federal student loan debt from the previous company, Navient, and on behalf of the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX sends a letter, stating that my total current balance is {$6800.00}. This has been broken down on the back of the letter as follows : {$5600.00} Principal Balance, {$1.00} Interest ( which is the daily amount of interest that accrues on my principal balance ), and {$1200.00} in Collection charges. The collection charges are astronomical. Added all together, we get a total of {$6800.00}. So far, so good. XX/XX/XXXX - I receive another letter from XXXX XXXX XXXX, informing me that an " adjustment '' of {$1300.00} has been made to my account ( this is my garnished XX/XX/XXXX New York State tax refund ). However, in this letter, my " Previous Balance '' is stated as {$8200.00}. This is a difference of {$1300.00}. My interest accrues at a rate of {$1.00} a day. The difference in time between the first letter and the second letter is 26 days, meaning that the interest accrued should have amounted to {$27.00}, making my balance at that time {$6800.00}, which would still include the ridiculous collection charge. No where on the letter is there an explanation of where this {$8200.00} number comes from. They claim on this letter that I now owe {$6900.00}, after the garnished tax refund is applied to my account. This balance is higher than it was a month ago, before they took {$1300.00} from my New York State tax refund. Clearly this is wrong. I called and submitted a dispute on or about XX/XX/XXXX regarding this amount, but have received no communication from XXXX except receiving another statement in the mail a week later with the incorrect balance owed. In a letter dated XX/XX/XXXX, they claim that I owe {$7100.00}. I am trying my best to settle my debt, but after faxing over 40 pages of requested statements, detailed letters of explanation, and itemized expense documentation to XXXX and also scanning and emailing all requested information both to XXXX and XXXX XXXX XXXX, I have no word from either of them as to whether or not I can settle my debt. I went to great pains to get a bank loan ( a friend with good credit agreed to co-sign to help me get out of debt ), and am ready and willing to pay WHAT I OWE. NOT what I DO NOT OWE!!! Ironically, I have recently settled a debt with the US Dept of Education ( another defaulted student loan ), who referred my account to XXXX XXXX. The settlement process took one phone call and an hour of waiting before XXXX accepted my offer and processed my payment over the phone. XXXX XXXX is a collection company that I can actually trust. XXXX XXXX XXXX, however, is clearly run by criminals. I get no straight answers from them, their accounting is totally opaque ( they have yet to provide me with any explanation as to why I was overcharged, though I have asked them repeatedly to send me a detailed accounting history ), and they continue to insist that I owe more than I do, despite my informing them by phone, email, and fax that they have overcharged me, and demanding that they agree to my very fair and reasonable settlement offer of principal balance plus accrued interest, minus the {$1300.00} I have already paid toward my debt. It boggles my mind how difficult and exhausting this process has proven to be. In addition, XXXX XXXX XXXX has made a habit out of calling me multiple times a day, from numerous phone numbers, as well as calling my friends and family, to harass and intimidate me. The phone calls are especially disruptive during work and late at night. Their criminal activity has caused me undue emotional distress, and cost me countless hours of precious time as I struggle to fight their unjust practices and demand a fair settlement to get this debt taken care of once and for all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2018-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: During a phone call in early XX/XX/2018, the representative I had a lengthy conversation with, provided unclear information about how to re-enroll in income-driven repayment plans and partial loan forgiveness program. They told me that once I made 16 payments, I could qualify for forbearance and later loan forgiveness. None of it made sense then or now.
Company Response:
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2018-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: When i was XXXX and first enrolled into college, i was under the impression that most of these loans were grants and i would not have to pay them back. It was never explained to me how interest would come into play with the loans down the road. I currently work full time but i can not afford to pay what they want for a monthly payment, and i have 5 loans that their expecting a monthly payment for. I had them deferred for a while but im not sure how much longer im able to do that for. If i was to pay what they calculate for each monthly payment, my daughter and i would be homeless because there's no way i'd be able to keep a roof over our heads.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My Name is XXXX XXXX and I went to XXXX University in XXXX Florida, which i finished back in XX/XX/XXXX. In XX/XX/XXXX XXXX was Shot down do to a lot of Problems and lies with that school. They never helped me as they Promised to find Employment, and they lied to me about the Total amount that my XXXX XXXX XXXX would be for only 2 years. From {$14000.00} and some change that i was told, they started charging me $ XXXX Change. They are Taking all my Taxes and on top of that they are going to take my XXXX XXXX away too. I have a Family to feed, and bills to pay in order for me to have a place to live. My life has been a Struggle do to the Fact that i still haven't been able to find a Job for what i Graduated from and have to live off of Min wage and Part Time Jobs. I can't afford to lose my check too or who will pay my bills and take care of my family. This School has done nothing but made my life XXXX and so has the student Loans, over charging for only a 2 year XXXX XXXX. Now XXXX sent me a Letter from the behalf of my Current Part time Job, that they will take half my check as well. This XXXX University has been nothing but a headache and a Scam and so is Salliemae and Navient Student Loans. I need serious Help because this is affecting my Life and My Family.
Company Response:
State: FL
Zip: 34743
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient, the servicer of student loans has now been sued by 5 states. Those include California, Illinois, Mississippi, Pennsylvania, and Washington. Navient is not only accused, but is scamming student loan borrowers, and I want to report the scam they're attempting with me. For the past couple of months, I have been paying at least 80 % more than is due. They now show after I refinanced, I owe {$0.00} for an Unsusidized Stafford Loan. They deliberately are attempting to deceive me into not paying so they can accrue interest on a daily basis for the next couple of decades. On the Navient website, there is an option to " Contact '' by email. When that option is selected, a new website opens and I required to login into my account. I have to repeat the same process, because they know full well, being under investigation for white collar crimes, they prohibit me from contacting them by way of email. They have no idea that I actually maintain full documentation on my payments and what is applied to principal versus interest. I have also provide full evidence to my Attorney General, XXXX XXXX, so he has additional leverage to press forward on ensuring that Navient is better regulated. I have pay far more than Navient requires, and wants, because I don't trust Navient and their lack of ethics and honesty.
Company Response:
State: PA
Zip: 166XX
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: working for a public service for 5 years wasn't offered pslv by navient
Company Response:
State: PA
Zip: 182XX
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: During my 4 years of college I was studying to enter the XXXX XXXX XXXX XXXX. I took out several loans to help, both private and federal. The issue is that the Private loans, now owned by XXXX XXXX XXXX XXXX have variable rates. I have worked on and off during raising my Child and I am expecting to be out of work for my XXXX child. The reality is that my work does not cover the cost of childcare so it is more affordable and just as beneficial to the children to stay home with them. There are currently 4 private loans amounting to {$40000.00} with rates of 11.25 %, 11.75 %, 10.625 % and 11.125 %. I have paid these since graduating in XX/XX/2011 but can no longer keep up having made no dent in the principle and only affording to pay the outrageous interest rate each month. How can they get away with not lowering these rates to a fixed lower rate that is achievable. This is predatory lending to a young XXXX girl with little/no financial background. In addition to this, the school provided no education on the risk of lending, nor did they make any effort to find a lower rate federal loan that would not create such hardship for students futures.
Company Response:
State: OH
Zip: 43147
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have a loan I didn't take out from XXXX XXXX XXXX. Please put a fraud alert on this account, my FAFSA stated someone took out a loan of {$550.00} please delete that from your database or investigate. I never authorized that school for anything. I never went there at all.
Company Response:
State: NY
Zip: 10454
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-06
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I applied an overpayment to one of my accounts, explicitly selecting not to have the overpayment applied to my next installment. Overpayment was still applied to my next installment, and the Navient rep i spoke to online tried to make the case that it was supposed to, even though it was an overpayment explicitly selected to be against the account balance.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2018-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A