Date Received: 2018-12-21
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: As an account holder in Navient, I have an online account for easy access, but the way they have the set-up is really hard to have much control. In the month of XX/XX/XXXX, I wanted to add an extra amount on to my minimum payment, to pay off the loan faster, but in order to do so, I had to cancel my current AutoPay amount and reapply. Based on my payments of {$95.00}, I requested an additional {$54.00} to be added, totalling to {$150.00}. I got a notification that my request had to be reviewed in order to get approved. On XX/XX/XXXX I received a message stating the highest they could go was to {$140.00} and that I needed to sig n up to Auto Pay online on my own accord. Navient 's online setup for AutoPay does not allow one to choose a specific amount, on the contrary, when I called, I was infor med that my minimum payment would increase, since I had requested to add an extra amount. I asked to representative to explain how the minimum payment was calculated, to which she stated it was based on the amount I wanted to pay. I informed that to my understanding there's a difference between the minimum payment and monthly payment, and the minimum payment was consistent no matter what. She said that Navient calculates payments based on the pay off date, and the pay off date shifts based on how much I pay a month. In the end the representative cancelled my autopay request, said my minimum payments would now be {$96.00} and everything else I pay would be extra. But in the mean time she had to wait for approval, therefore I would not be receiving interest reduction benefits and accrue interest at a contractual rate ( which since being transferred to Navient on XX/XX/XXXX has gone up from 4.780 % to 5.590 %. In addition, the in my loan term, I could no longer apply to increase payments because I only get one chance to do so, and I used it up. Navient has no transparency with consumers, and their online management is very poor and not detailed with loan information.
Company Response:
State: CA
Zip: 90002
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-21
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have disputed a old student loan that is still showing on my account. It is now over 7 years since it was first reported and should have been taken off my report by now. The original opened date was XX/XX/XXXX. The account was closed XX/XX/XXXX. I have disputed this through XXXX as of XX/XX/XXXX but they advised that it was verified as correct. I am not disputing that the account is not mines but that it is over the 7 year timeframe for it to be on my account. Additionally this account has been removed already from my XXXX Report and XXXX Report
Company Response:
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with DPT ED/NAVI. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, XXXX and DPT ED/NAVI with no successful resolution. XXXX, XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2018.
Company Response:
State: CA
Zip: 93309
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Throughout the life of the loan I've already used all my forbearance options ( Navient only gave me hardship options ) and only have the option to pay the full amount or try to refinance. I have tried on several occasions to talk to them about income based or any other options and I've been told " we dont have any other options, you must pay the full amount. '' I feel this is wrong as every other student loan servicer gives you the options.
Company Response:
State: FL
Zip: 32780
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have been trying to dispute this one student loan at least 7 times in the last 3 years they have a master promissary note that does not have my signature on it it was forged also the loan was given under false pretenses the school assured me they were accredited and the credits could transfer anywhere they lied the credits are no good at any other school they shut down and being 3 credits away from my degree I have to start all over again.
Company Response:
State: UT
Zip: 84124
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Navient claims there is a debt owed on the account that is due solely because of an unsubstantiated variable interest rate. When asked to review the account, Navient claimed they had the Ombudsman department do a full audit on the account, with calls regarding the alleged delinquency stopped until the resolution of the issue ; however, these action were never taken. Navient continued to call 20+ times while the " investigation '' was underway. When asked to substantiate the conclusion of the report, Navient claimed there was no documentation to provide and the account was still delinquent. All requests to discuss with their Ombudsman department were denied and I was, instead redirected to a number of other departments. I have yet to receive answers or documentation from Navient, supporting their claim of a past due balance. Additionally the student loans in question were originally the from Sallie Mae, before the mass move into Navient. Although I am a full-time student, we were offered two loans that necessitated monthly payment on the interest of the loans- I believe that this was a predatory practice on the part of Navient XXXX Additionally, the school has a less-than 50 % graduation rate. I am concerned that I was A. led into an monthly-interest payment loan, although I am a full-time student, B. I more recently was led to believe that re-payment options made available to me would reduce my monthly rate, only to find, after additional inquiry, that they, in fact raise my rate. After over 30 phone calls from Navients automated system ( I have requested 5+ times that I do not want contact via automatic dialer and told by Consumer Advocacy that the calls would be pushed out until the plan went through ), I called to finalize my plan. I was told by a representative that the plan, would, indeed reduce my rates to a particular amount. It was only after she had done so did I realize the final, lowered amount ( which she claimed was as low as possible ) was actually higher than my current payment option. Additionally, this representative claimed that my monthly amount was a number I have never paid or heard before. This is predatory behavior, and certainly ANOTHER example as to why Navient is facing a class-action lawsuit. I immediately called Navient back, and spoke to 9 representatives over the next 3 hours- one of whom seems to have purposefully disconnected the call. I was told that there had been a capitalized interest rate added to the account, but this representative could not explain why/how. The next representative said there was no capitalized interest rate and to ignore that number completely, due to the new lowered payment plan. I was passed along to 3 other representatives, all who claimed they could not help me. When I noted that my lowered payment plan actually was higher than my current and that it had not been previously known to me that it would take me out of my in-school deferment status- the agent seemed to threaten the plan already offered to me, saying, We dont even have to give you that! Additionally, I called a number of times to inquire who the 3rd party financer of my loan was- only to be told 4 different times that it was solely Navient. It was only with the last agent I spoke to ( today alone ) who noted my specific financer was Sallie Mae Bank. I additionally asked where to find substantial evidence of the change in market, effecting my variable interest rate- only to be refused the information ; the agent claimed that monthly changes could be found on my master promissory note and that that, instead, would be sent for my review. I asked another agent if there were any payment plans available to me to lower my monthly rates as a full-time student, I was told no ; when it seemed I was then going to end the call, this agent immediately tried to PERSUADE ME INTO FORBEARANCE WITHOUT disclosing the raise in my monthly rates, therein. Navient tried to steer me toward a forbearance without the associated an necessitated information, just as they tried to lure me into a payment plan they claimed would lower my monthly rates ( going as far as to take my financial information to fulfill their requirements for this plan ), while it actually raises the monthly costs and takes me out of my deferment status. As a student, I can not stand for it. These predatory practices by Navient have to end. I have the names and ID numbers of all agents I spoke to today, as well as the name and departments that made up the lowered payment plan. Navient continues to harass me, calling 5+ times a day, claiming I have not paid the balance, although I have. They even went as far as make a report to the credit bureau, ruining my credit, without any substantiated information.
Company Response:
State: PA
Zip: 18940
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Navient /XXXX XXXX keeps reporting and damaging my credit. The statute of limitations have been passed. Also, in my credit report it have been marked as bankruptcy discharged but they still mark as derogatory and its private loans. They listed private student loans as government. As I am repaying on time with XXXX for federal loans. Navient has been ruining my life. They never sent me any validation that I owe them except for a bill from collection agencies.
Company Response:
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I had paid off my loan and canceled my auto draft service prior to XXXX due date. Navient still pulled the auto draft after cancelation and pay off. Called to get money returned and was told they couldnt without my bank statement??? Wanted me to send them a copy of??? No thanks. Then was told that the manager is overriding to re-deposit into my bank account. Would be returned in 10 days. Logged on 15 days later and still no return but their website now says I am owed nothing. So I call to see what happened and now they said I would get a check in 30 buisnesd days!!!! How are they even allowed to take money when a loan balance is XXXX and the auto was canceled. Seems like they stole my money to me!
Company Response:
State: HI
Zip: 96744
Submitted Via: Web
Date Sent: 2018-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: A few months back, I noticed a collection account in my credit files for XXXX XXXX XXXX. I contacted them about this debt and was told this was from a student loan. I explained to the company that I never had a student loan with XXXX XXXX University, as I paid cash for my courses. I asked for them to send me verification of this debt, and was told that they didn't have to send me the requested information. I stated that they have to validate the debt and just can't add a negative entry on my credit file when I have no earthly idea what the entry pertains to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77082
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-20
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My servicer Navient keeps placing me into forbearance because I can not afford the large monthly payment of my loan. This is costing me about {$12000.00} per year in capitalized interest and that number continues to grow. I will never be able to afford the payment. The servicer has not offered me any other options. I believe the servicer has also incorrectly reported missed payments to credit bureaus. How would I have any missed payments if I have been in forbearance for three years?
Company Response:
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2018-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A