Date Received: 2018-12-19
Issue: Getting a loan
Subissue: Denied loan
Consumer Complaint: I was attending XXXX University took out a private loan that was not enough so I reapplied again was told to go to class then found out I had to leave class because the loan that they said I had I did not have which led me to another school at that time it was Sallie Mae so from then on it has been nothing but a horrible confusion they messed.up my credit report and I was only six.credits short from my XXXX degree I left XXXX University and had to start another School which held.me.back a few.years.in the mean time the harassment call and the correspondence was horrible and to top it off I am in default which went on for several years until one gentleman for Sallie Mae said they could.have put.me on a forbearance. At that point I went to the State Attorney where Sallie Mae I believe is now Nivient and he said to sue them. I feel that they have ruined my life my credit and prolonged my degree for no reason. Very unprofessional unethical and I would appreciate someone correcting.that huge error on their part and being accountable for their actions.
Company Response:
State: FL
Zip: 32210
Submitted Via: Web
Date Sent: 2018-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient has twice changed my automatic payment without any notice. On XX/XX/XXXX instead of deducting the XXXX which was the previous deduction amount, they deducted XXXX. I had been enrolled in a program to get my loan out of default and when it was transferred to navient the deductions remained the same for a few months. They stated hey emailed me notices which I never received. Then this month on XX/XX/XXXX the deducted XXXX instead of the XXXX that was being deducted. I was enrolled in an income driven repayment plan and it had expired. I received no notice, even though they stated they sent me emails in XXXX and XXXX. I asked them to confirm my email multiple times and I asked to speak to someone to address the issue because I was not receiving an email. They stated they did not have a way to resolve the issue and just simply I should be receiving the emails. I checked all mail boxes and had not one email from them.
Company Response:
State: TN
Zip: 37931
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I contacted Navient on XX/XX/XXXX and XX/XX/XXXX requesting to have late payments removed from my credit report due to the fact that a retroactive deferment was granted for the student loans in question. I was told by Navient that such reports could not be removed due to regulations of the Fair Credit Reporting Act ( FCRA ). Contrary to these assertions, by failing to update previously reported information, Navient is in violation of Sections 623 ( a ) ( 1 ) and 623 ( a ) ( 2 ) of the FCRA as well as Sections 463 ( c ) ( 4 ) ( A ) and 464 ( h ) ( 1 ) ( A ) of the Higher Education Act ( HEA ). The FTC released an advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). The advisory opinion states that Section 623 ( a ) ( 2 ) of the FCR A addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as the credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. Section 463 ( c ) ( 4 ) ( A ) of the Higher Education Act similarly states that an institution shall disclose promptly to such consumer reporting agency any changes to the information previously disclosed. The US Department of Education issued an opinion that stated a retroactive forbearance/deferment acknowledges a period where no payments were due. If no payments were due, then a payment could not be considered late. A payment that was initially reported as being late would need to be changed after the retroactive forbearance/deferment takes effect. This change would legally need to be reported per the above statute and as per Section 464 ( h ) ( 1 ) ( A ) of the HEA, which states the institution that made that loan ( or the Secretary, in the case of a loan held by the Secretary ) shall request that any consumer reporting agency to which the default was reported remove the default from the borrowers credit history. Navient representatives told me on XX/XX/XXXX that because the delinquent payments were accurately reported from XX/XX/XXXX to XX/XX/XXXX, any subsequently initiated deferments would not allow for Navient to update reports to CRAs to show that the payments were not late and actually in deferment. However, this assertion is error as Section 623 ( a ) ( 2 ) of the FCRA and Sections 463 ( c ) ( 4 ) ( A ) and 464 ( h ) ( 1 ) ( A ) of the HEA clearly show that the reports must be updated/corrected regardless of whether they were accurate at one point as they are no longer accurate at this present time due to the retroactive deferment. Continuing to report this clearly inaccurate information is in violation of Section 623 ( a ) ( 1 ) of the FCRA which states a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate and a person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate. The retroactive deferment granted in XX/XX/XXXX nullified any payments that were due and/or missed beginning in XX/XX/XXXX. Since the payments due were nullified ( i.e., no longer due ), there is no possible way that a payment could be considered late at this present time. Reporting that a payment was late when none was due is simply false and inaccurate. A reasonable person would doubt that a payment would still be considered late after a deferment was issued and a reasonable person would also expect that if a deferment was made to be retroactive, any penalties ( including late fees and late payment statuses ) incurred after the effective date would be nullified. All of my Navient accounts that were late as of XX/XX/XXXX show that my deferment status was effective as of XX/XX/XXXX. Therefore, my credit reports do not currently accurately reflect previous payment statuses with Navient, both as they actually existed and as Navient has recorded them. I am thus requesting that in compliance with Sections 623 ( a ) ( 1 ) and 623 ( a ) ( 2 ) of the FCRA and Sections 463 ( c ) ( 4 ) ( A ) and 464 ( h ) ( 1 ) ( A ) of the HEA, that Navient be forced to update/correct the four accounts showing late payments from XX/XX/XXXX to XX/XX/XXXX. Internal Navient rules and policies can not contradict, counteract, or circumvent the law. Continued inclusion of the erroneous late payment information places Navient in willful violation of FCRA and HEA. To date, Navient has refused to make the corrections to my credit report, despite being provided the information mentioned in this complain and being given ample opportunity. The law is clear as is Navient 's willful disregard for complying with it. At this time, I need help to ensure that this matter is resolved according to the law.
Company Response:
State: GA
Zip: 30252
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Looking at the original loan amounts totaling {$37000.00} at 8.25 %, when using the loan calculator for a 25 year repayment plan, the amount should be {$300.00} a month. I have been paying {$360.00} a month which would be {$68.00} more than what I should have been paying. for the past 17 years, I would have overpaid {$820.00} every year for a total of {$14000.00} overpaid in 17 years. I have paid {$75000.00} towards my loans and am being told that I still owe {$23000.00}. How is it possible that I still owe that much money? I feel like I am being overcharged in this situation because my amount still due NEVER seems to go down. I realize that I may be off a little in all of my payments an things, but with everything that is going on with Navient being sued right now, I feel that I fall into the group that is being taken advantage of by them. I am looking for some sort of help in determining what options I have so that I am not paying these loans for the rest of my life .... I am a XXXX and tried for the XXXX loan forgiveness, but they claim that I make to much money to take part in that. And my current loan information says that my loans won't be paid off until XX/XX/2026 .... I just don't understand how this is possible and am looking for help. Thank you.
Company Response:
State: PA
Zip: 15010
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My loan balances on my credit report fluctuate each month. One month they slightly increase by 20-30 $ then one month they will increase by THOUSANDS. Then the following month they will decrease by a few hundred. And then a few thousand. When I contact Navient they can not explain why it does that. And say they will check into it. I have monitoring directly from ea h bureau and they notify me when changes occur. My score also goes down because of this.
Company Response:
State: FL
Zip: 327XX
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I currently owe {$42000.00} in private student loans to navient, they are divided into 4 separate loans. I am very good about staying on top of my loans. My private loans have been in a rate reduction program from the past few years. I am usually on the phone with them once a month trying to figure out some issue that is happening with my loans. The most recent issue was the straw that broke the camel 's back. In XX/XX/XXXX I called them because I received emails about how I had payments that were overdue. However my private student loans were still in the rate reduction program. They told me that for some reason ( they have never been able to tell me why ) one of the four loans came out of the program early and accruing payments. They told me they would fix it and I could call back in XX/XX/XXXX to re-enroll all 4 loans back in the rate reduction program. In XX/XX/XXXX I had a payment drafted from my account that was {$150.00} more than what my payment should be. I called them to figure out why and get my loans back in the program. They said it was a glitch or something and that they would credit my XX/XX/XXXX payment so it would be a smaller payment. They also told me that somehow my rate reduction program had been extended into XX/XX/XXXX so I could re-enroll in XX/XX/XXXX. Well the pro-rated amount never came out in XX/XX/XXXX as a matter of no amount came out. I called back on XX/XX/XXXX to get them re-enrolled again. They told me that they were still figuring out what was going on with my private loans and that currently I was in 3 month grace period so I wouldn't need to re-enroll until XX/XX/XXXX. He assured me that he was sending it to a " clean up crew '' and it would be taken care without any harm to my loan payments or my credit report. I called back on XX/XX/18 for 2 reasons. To get my loans re-enrolled and because they were harassing my co-signers at home and at work ( my parents never gave them their work numbers ). When I had told them in XX/XX/XXXX that they were harassing my parents they said to tell them when Naviant calls to refer to their notes and they wouldn't be bothered anymore. However when my dad told them this they said that I still had payments due. On XX/XX/18 I received an email from the debt collector division of Naviant. When I called I was legitimately yelled out for not making my payments by a man named XXXX. He put me on hold and transferred me to his supervisor who told me that during the grace period I was still needing to make payments. I was never told this and when I told her that she insisted I was. When I asked if I could access to phone records she said that I would need a subpoena and legal representation. She said she would review the phone calls but honestly since I am not allowed access to them there is no way to prove that they actually did give me false information. Every month I was told that they were fixing the screw up and to call back the next month. Now they are saying I have a balance of XXXX past due when no one, not even once told me I needed to make a payment when I called in. They did call my parents and send emails but when I would call in them they would say that I didn't need to make a payment and to call back the next month. I feel like they are just trying to make a buck off of me and keep in debt. It feels like no matter how hard I try to stay on top of my student loans and to use programs available they make it impossible for me. There is always some issue that needs to be addressed. I can't consolidate my loans because now my credit score is too low and I am behind on payments but they refuse to correct their mistakes and I am the one suffering the consequences. I want access to the phone calls, I thought they would be public record.
Company Response:
State: UT
Zip: 84097
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Sallie Mae / Navient is my servicer. I was pushed into using my forbarence and other repayment options up front causing me to collect interest and fees while on the programs. I wasn't explained to that this was IT. I can never miss a payment and I have no options if I get sick or can't find the money. Also, I have in the past been harassed by Sallie Mae operators being told what I WILL do or else. I've had them yell at me and threaten my co signer. I have asked repeatedly for income based repayments but they don't exist I guess. These loans are very difficult to afford every month and now my protections are not available because they pushed me into using them up.
Company Response:
State: PA
Zip: 186XX
Submitted Via: Web
Date Sent: 2018-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: My name is XXXX XXXX and I am filing a complaint again XXXX XXXX who holds one of private loans. The loan number is XXXX. This loan was purchased from XXXX XXXX XXXX several years ago, who purchased it from XXXX the original loan holder a couple of years before that. I have been paying on this loan for over 8 years, and been making large payments for the last 5 years since graduating to get it paid off yet. My payments to Navient alone sum up to around 1200 yet, my loan balance to this day is still {$1600.00}. I have requested an audit on this loan now dating back to the original date of disperment. Each time they have provided me with only a payment schedule dating back to XX/XX/XXXX. They have no paperwork to proide for an accounting from XX/XX/XXXX the first scheduled payment that was made to XXXX to XX/XX/XXXX. No matter how many times I have requested the accounting for those dates, they refuse to provide it. I am not making another payment until they can provide me with the account information from those dates who that I can do my own audit on this loan. I am requesting all documents relevant to an audit done on this loan dating back to XX/XX/XXXX. Once they can provide those documents, We can then move forward to settling this account. My information is as follows, The loan is under my maiden name XXXX XXXX, my address is XXXX XXXX XXXX XXXX, XXXX XXXX, MI XXXX. My social security number is XXXX, my date of birth is XX/XX/XXXX and my phone number is XXXX. All paperwork can be sent the address listed, thank you.
Company Response:
State: MI
Zip: 484XX
Submitted Via: Web
Date Sent: 2018-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: A private loan in the amount of {$8100.00} with an unknown co-signer was taken out in my name without my knowledge for the date of XX/XX/XXXX. I was attending XXXX in XXXX, Florida. They closed the school, I did not finish the semester. I did not receive the funds, they were sent directly to the school. Sallie Mae was the original borrower before they became Navient. I received letters stating loans were consolidated. ( I also had Federal loans from a different School ) I received a letter several months later in XX/XX/XXXX, also stating that only one payment a month was necessary and they would disburse it between the loans. I was not aware that a private loan was included. So I made payments on this private loan for several years before I realized it was not a loan I had signed for. I attempted several times to correct this with Navient. I was told that there was nothing they could do. I requested all paperwork that they have. I have received copies, however, these copies have been altered by Navient themselves. This loan was opened fraudulently and mishandled.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2018-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: For more than 10 years I was told by my servicer ( Navient / XXXX ) that my loans did not qualify for income-based repayment options. That my only options were deferment, interest-only payments or income sensitive repayment. Only when I contacted the Department of Education directly after a third party student loan guarantor heard my information and directed me to them by passing trying to sell me their service because they knew what I was being told was fraudulent.
Company Response:
State: UT
Zip: 84414
Submitted Via: Web
Date Sent: 2018-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A