Date Received: 2023-04-07
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Dear Sir/Madam, I am writing to file a complaint regarding the communication I received from my loan servicer, which has caused me great concern and frustration. I recently received an email that detailed the terms and conditions of the payment modification program for my loan, and I am troubled by the implications it contains. I have also attempted to work with my loan servicer to lower my payments due to my current unemployment status, but my requests have been denied. I believe that this refusal to work with me is unfair and puts me at risk of defaulting on my loans. Specifically, the email stated that the use of a payment modification program, with the exception of Extended Borrower Repayment, may result in disqualification from certain borrower benefits, including private loan cosigner release, that require on-time payments to be made. I find this to be deeply concerning as it seems to suggest that I will lose important benefits if I take advantage of the payment modification program. Additionally, the email indicated that if my enrollment in the program is denied or terminated, the payments I authorize will still be withdrawn and applied to my loans, but they may not be enough to cover my full monthly payment amount, which could result in delinquency. This feels like an unfair and unnecessary risk to take. Overall, I feel that the communication I received was unclear and potentially misleading. I am concerned that I may not fully understand the terms and conditions of the payment modification program and that I may inadvertently lose important borrower benefits or become delinquent on my loans as a result of participating in the program. Therefore, I urge you to investigate this matter and ensure that my loan servicer is providing clear and accurate information to borrowers about their options and the potential consequences of those options. Additionally, I urge you to investigate why my request to lower my payments has been denied and to take appropriate action to ensure that my loan servicer is treating borrowers fairly and in accordance with federal laws and regulations. Thank you for your attention to this matter. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: Never gave Navient consent to report on my consumer report.
Company Response:
State: MD
Zip: 21222
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: The data furnisher, NAVIENT, failed to provide correct and accurate contact information on the consumer credit report.
Company Response:
State: NC
Zip: 27834
Submitted Via: Web
Date Sent: 2023-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Navient, the company that services my 2 student loans has been reporting on my XXXX report for over a year that I have 4 student loan accounts. I have disputed them with the credit bureau twice and they have verified it as correct. I contacted Navient once and they did nothing. This time they added another account. Now my credit report shows 6 accounts. In addition I provided them a copy of a letter from The Department of Education stating that my student loans have been forgiven as of XXXX. They are still reporting and trying to collect a balance from an account that was forgiven due to XXXX.
Company Response:
State: AZ
Zip: 85122
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I tried to make payments could afford to make payment was never given the option to pay XXXX due to income, had to file bankruptcy and still couldnt get relief, I also went to a school the fell under the AG lawsuit but wasnt given a cancellation was told I need to take this up with the Attorney General for help.
Company Response:
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing this complaint to NAVIENT. I sent them a letter regarding the inaccuracies in my report such as date of last activity, date opened, date reported, payment status etc. They took more than 30 days to complete the investigation and they claimed that they did a thorough investigation. However when I checked my report, I did not see any changes made at all. The inaccurate information are still reporting. My rights has been violated numerous times. 15 U.S.C 1681 section 602 A. States that I have the right to privacy. 15 U.S.C 1681 section 604 A Section 2. It also states a consumer reporting agency can not furnish an account without my written instruction.
Company Response:
State: CA
Zip: 90008
Submitted Via: Web
Date Sent: 2023-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been making payments to Navient through the XXXX XXXX XXXX in the monthly amount of {$67.00}. Every year I do apply for the renewal which includes the current income at the time of the application. In my application dated XX/XX/XXXX, my pay stubs showed an increase of my salary from {$38000.00} to {$43000.00}. This is an increment of {$5000.00} which represents 13.1745 % increase from the previous salary. I have explained to Navient this simple math by applying 13.1745 % of {$67.00} which will result on an increment of {$8.00}, therefore my new IDR payment should be {$76.00} and not the amount being asked by Navient of {$110.00} per month which represents an increase of 63.8683 %. My increase of salary is 13.1745 % not 63.8683 %. I have made contact several times with Navient customer service since XX/XX/XXXX with no resolution by them. Also, I have written 2 letters, being the last one on XX/XX/XXXX.
Company Response:
State: FL
Zip: 33463
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient mistakenly reported a 1099-C for loan forgiveness on me in XXXX and I was the cosigner on my son 's loan, not a co-borrower. They also sent one to my son who has since paid the taxes on the forgiveness. A cosigner is not viewed as a debtor according to Treasury Regulation 1.6050P-1 ( 7 ). This double reporting results in increased tax write-offs for them and the IRS gets to unknowingly double dip and collect from two individuals. This practice seems to be common as XXXX XXXX did the same thing and I will complete a separate complaint on them. This is fraudulent and most likely is now standard practice for these loan companies. The amount of loan forgiveness reported was {$8300.00}. I have contacted Navient several times by phone and talked to several individuals. Their records are disorganized as some of this loan information was in my son 's file and some in my file as I have a personal student loan with them. Each time I call I have to go through the whole scenario again. Once they understand the situation they always say another department or supervisor would have to help. After four months of dealing with this, I have sent a letter requesting a redacted 1099-C for XXXX to be sent to the IRS. I feel the runaround I have been receiving is purposeful.
Company Response:
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Yes, I have historical notes on this one with the company and on here but NAVIENT took an additional payment of {$300.00} from me in XXXX and it was never recovered or applied to my account correctly. They have never recovered my money and continues to harass myself my cosigner ( XXXX ) for payments most times after I have already made a payment. I would like to see a ledger in case I am in fact wrong and recently asked for one and I hav n't seen it in the mail yet. I have continued to pay since XXXX regardless. That payment has not been recovered and the balance has not decreased. I have even asked for a full account ledger. My cosigner also said that you took money from him for a consolidation program .... ummmm what? What are you talking about consolidation program? Those loans should all be paid at one time via one payment that's the only consolidation I know of. Please explain my payment history and the credits to my account from XXXX. We don't want to talk you guys either but I would personally like to go over my ledger and apply credits or adjustments to my account and our credit reports as needed. Thanks.
Company Response:
State: IL
Zip: 60653
Submitted Via: Web
Date Sent: 2023-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-31
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My complaint is in regards to the way Navient handles cosigner release. Their system is highly unfair and places unrealistic expectations onto borrowers, only to potentially be rejected anyway because application decisions are made at Navient 's discretion ( which I am certain means they have every right to reject any application simply because they feel like it and not for a legitimate reason ). I applied for cosigner release once in the past, only to be told that I was ineligible for it due to my enrollment in an income-based repayment program ( which Navient itself does not offer ). I believed at the time this was due to my federal loans being enrolled in Income-Based Repayment ( IBR ) prior to my federal loans being serviced by XXXX. However, upon taking a closer look at the terms and conditions of cosigner release, I am also ineligible for this service currently because of the fact I am enrolled in an Extended repayment plan rather than the XXXX repayment plan. On top of this, I would also be expected to make twelve consecutive on-time payments, which is the only reasonable stipulation they have. This is very unfair to borrowers. They and their cosigners should not be punished with ineligibility for cosigner release just because of the plan the borrower is enrolled in. Navient places too many obstacles in the way because they want to ensure that their borrowers never have the opportunity to release their cosigners. I can not speak for anyone else, but my cosigner is in their XXXX and they should not have to worry about having this hanging over their heads. In addition, it is my understanding that cosigner release, once the application is received, can take up to two years to go through and for the cosigner to actually be released from the borrower 's account. This is a wholly arbitrary and unnecessary period of time with no basis whatsoever in logic. There is no reason at all that simply removing a name from an account should take 24 months on top of everything else. Furthermore, Navient requires a copy of the borrower 's credit report, college diploma, transcript. Again, more unnecessary documentation. It should not matter what my credit score is or whether or not I graduated college. Neither of these has any bearing at all on the debt someone holds with Navient. I fully believe this is yet another attempt by Navient to discourage borrowers from trying to free their cosigners. This decision-making process should take no more than 6-8 weeks maximum. I have never once heard of anyone successfully having their cosigner released, either from Navient or any other student loan lender, so why is it even offered when no one can make use of it? It also seems highly unnecessary for Navient to need to know things such as my employer, my income, my rent and my other monthly payments, as well as requiring proof of income and tax forms. Their only concern should be whether or not I make my payments to them every month. They have no need for this additional information, yet they require borrowers to fill out a form including all of this before they will even consider releasing the borrower 's cosigner.
Company Response:
State: PA
Zip: 188XX
Submitted Via: Web
Date Sent: 2023-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A