Date Received: 2019-02-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have/had all my student loans through Sallie Mae then later on became NAVIENT. I called and told the lender ( NAVENT ) that I was unemployed. I asked them several times to put my loans in deferment/Forbearance but NAVIENT chose not to do it. NAVIENT claims they sent me information which I did NOT received none. NAVIENT defaulted my loans and sold them so they could get pay. I have tried to solve this problem directly with NAVIENT, the department of education Ombudsman Group without success. Despite the fact the Ombudsman Group claims to be an advocate and they help the borrower find a resolution, the Ombudsman Group took sides with NAVIENT and requested to speak with a supervisor since nothing was being done. I was assured my loans will be put on deferment and/or Forbearance since I was XXXX. Later on I found out my student loans were NEVER put of deferment/Forbearance but defaulted instead. My credit has been damaged and impacted severely, I can not even get candy on a loan. I need help resolving NAVIENT 'S negligence and failure to put my loans on deferment and/or forbearance status. I can not even consolidate the loans because they were defaulted and my credit score has been ruined. Please HELP
Company Response:
State: AZ
Zip: 85741
Submitted Via: Web
Date Sent: 2019-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I stop trying to get information about my loans from Navient who was Sallie Mae before. I took a break from school and was paying my loans down. I got them down to around {$10000.00} dollars about before I decided to go back to school. Then during my time back at school my loan total shot up to {$58000.00} about, but it only cost me around {$25000.00} to finish back up. Roughly was thinking around {$35000.00} in debt to pay back when it's all said in done, but {$58000.00} I couldn't wrap my head around. Tried for 6 to 8 months to get information on how this number got so outrageously high in 2 years I was in school ; however, they would never tell me. I just want actual evidence of how this got to be so high, that seems rather highway robbery to rack up {$23000.00} in interest while in school. Then I'm seeing all these lawsuits against Sallie Mae and Navient which all of my loans are from. Just want to make sure everything is correct ; however, I can not get anywhere. Feels like something really shady since I can not get answers or metrics on how this happened while I was in school full-time. Aren't these loans suppose to freeze whilst in school. {$25000.00} to go back to school, and rack up about {$23000.00} in interest from {$10000.00} that I paid down to. It's very odd, and I would love answers. Thanks for your time, XXXX XXXX
Company Response:
State: OR
Zip: 97214
Submitted Via: Web
Date Sent: 2019-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-20
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: In 1998 I took out a Parent loan with lender Sallie Mae. Sallie Mae consolidated my loan and sold it to Navient. My loan went from {$190000.00} to {$38000.00} ( including payments made over the years. I am now a senior citizen turning XXXX years old this year. They want me to sign a new agreement whereby my terms are to reduced to $ XXXX/month for the next 25 years. HOW CAN THAT BE OKAY WHEN THAT ADDITIONAL {$200.00} MAY BE THE DIFFERENCE IN KEEPING A ROOF OVER MY HEAD, BUYING FOOD OR PAYING UTILITY BILL IF I LIVE THAT LONG. Is this legal to double my original loan to have me pay forever? I NEED HELP PLEASE. My husband has survived XXXX and monthly medicine is still needed to sustain his life ( he had XXXX XXXX ). I am XXXX and have XXXX and monthly XXXX and other meds total {$180.00} monthly. We still owe on our home and are living just with essential daily needs due to all the medical bills and life. I don't understand how a loan that started as government Parent Loan can be sold and double. This type of practice can wipe a regular person out.
Company Response:
State: IL
Zip: 62226
Submitted Via: Web
Date Sent: 2019-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Hi, I'm going through a massive hardship right now with my health, and I have been trying to settle my debt owed to Navient. I have raised {$10000.00} by selling items and cashing out my 401K and have offered this to Navient as a settlement payoff and they refuse to accept it as a payoff. It's only {$600.00} off of what I owe. My health is not good and the stress is causing me further health issues. I had two co-signers with this loan originally and to date one is dead and the other is XXXX, so I'm it. Navient remains very hostile and sets roadblocks in the way of paying off this debt. They keep claiming I have two co-signers that they will go after when I don't have any. Again, one is dead, and the other is XXXX XXXX with no assets. I have never been late on a payment before and was always on time. Navient is simply one of the worst predatory companies I have ever dealt with. Any assistance the CFPB could provide with resolving this matter will be most helpful.
Company Response:
State: FL
Zip: 34601
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Naviant keeps putting on my credit profile a delinquent account every month which is hurting my credit score. The offending account is over 15 years old and should not be showing up on my credit report every month as Collection/Chargeoff. Delinquent AccountXXXXXX/XX/XXXX Delinquent AccountXXXXXX/XX/XXXX Delinquent AccountXXXXXX/XX/XXXX Delinquent AccountXXXXXX/XX/XXXX Has went on every month for the past several years!!! I want them to stop reporting it as Collection/Chargeoff every month as I'm trying to rebuild my credit. This account should be resolved and even if it was still in collections, it should not show up every month as such, as others don't. It's in there one time when it's happening and it's not reported on a monthly basis. Thank you
Company Response:
State: WI
Zip: 538XX
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I reached out to Navient in XX/XX/2018 because I was having difficulty paying such a high amount {$300.00} per month in student loan repayments and I wasn't making a dent in the balance. I had an additional {$300.00} in other federal student loans. I asked if they had an income-driven repayment plan and they told me no and that the amount paid per month can not change no matter what. I called Navient today XX/XX/2018 to ask for help since I am unemployed and searching for work. I asked for a temporary loan forbearance or loan repayment alteration in the amount per month. The employee informed me that I would still have to pay {$160.00} per month even though for the next 6 months to count toward both loands. I already paid for this month 's loan so it wouldn't be much of an assistance. The other forbearance option presented to me was to pay a trust fee of " {$100.00} '' for a three month forbearance. Other organizations do not require a fee for forbearance required to enroll in the program. The information is not clear how to qualify for these programs and what assistance they have for people in need. I have been paying for the student loans diligently.
Company Response:
State: IL
Zip: 605XX
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have two consolidated student loans. Both with Sallie Mae now Navient.During the XX/XX/2009 Georgia XXXX furloughs, I was advised by Sallie Mae to sign up for Forbearnace. I have XXXX in a XXXX XXXX for over fourteen years. I have been denied for the XXXX Loan Forgiveness program 2 times. I have never missed nor been late on one payment in fifteen years.
Company Response:
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: On XX/XX/19 I received calls at XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX, and XXXX XXXX. No messages left at all. On XX/XX/19 I received calls at XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX. No messages left
Company Response:
State: MI
Zip: 494XX
Submitted Via: Web
Date Sent: 2019-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I began borrowing during the recession and somehow the interest rates associated with my federal loans ( 6.75 % ) are higher than my current private student loans, which have a much larger balance. Why is the government allowed to charge higher rates than private, for-profit institutions? Why isnt any benefit given to individuals who have successfully managed their credit after college? Additionally, my sisters went to school in the decade before me and somehow managed to snag interest rates of only 3-4 %. This feels like an additional tax punishing people for not having the means to pay for college, but attempting to make a better life for themselves. This is further proven by the fact that a maximum of only {$2500.00} of interest is deductible annually with a fairly low AGI phaseout and ZERO consideration of how much income is actually contributed towards making on time payments to student lenders. After all of this I'm not even going to be eligible for loan forgiveness because my loans are estimated to be paid off by XXXX ( started repayment in XXXX ) even with this insanely inflated interest rate. It feels like Im being held to a higher standard, and am continuing to pay for other peoples loan forgiveness eligibility ( public service, disability, etc ). Additionally, the amounts of subsidized vs. unsubsidized balances were determined including my parents ' income information, but nothing was reconsidered after releasing them as co-signers at consolidation. Why are independent adults being punished for wanting to be fiscally responsible without having to rely on/burden their parents with these large debt amounts? I have no problem paying back funds borrowed for my education, but the higher education landscape has changed significantly since that time. Tuition rates were still on the rise, whereas now some institutions have reduced tuition to pre-recession rates. Interest rates have dropped significantly since that time and instead of Congress re-adjusting accordingly, they continued to burden and capitalize interest at a rate preferential to providing income for the government, rather than what may be in the best interest of the borrower. The NYS Excelsior scholarship ( https : //www.hesc.ny.gov/pay-for-college/financial-aid/types-of-financial-aid/nys-grants-scholarships-awards/the-excelsior-scholarship.html ) did not exist, which would have influenced my decision for school choice, and would have reduced the overall balance that was needed in loan money. Finally, the overall balance is negatively impacting my ability to qualify for other financial vehicles that has the potential to advance my overall/long term wealth and life ( i.e. - mortgages, XXXX credit card for future children/neices/nephews education, marriage, further debt consolidation, etc ). This is a serious problem for me. I was completely unaware at the time of applying for financial aid my freshman year that a formal appeal process was possible. Despite my father losing his job when I was a junior in college, I was only offered a {$400.00} grant from the private educational institution I attended. I get that funds were limited at that time due to many people being impacted. However, I somehow ended up with over 6 figures in debt - despite reducing the amount privately borrowed on an annual basis, finishing my undergraduate degree a year early, obtaining a merit scholarship to cover half of my tuition for my undergrad, living off campus during my XXXX, and working 30-40 hours/week the entire time I was in college while maintaining a 3.5+ GPA for my undergrad/graduate degrees. I always continued to apply for and obtained private scholarships to assist with the cost of books at that time. I never used my funds for anything other than school/living expenses. Ive done everything since then to figure out how to get out from under this sea of debt that I am drowning in, and didnt know any better to prevent/minimize the impact at the age of XXXX because my parents never obtained college degrees. I still continue to look for possible solutions, but to no avail. Ive applied for multiple federal jobs for Public Student Loan Forgiveness ( PSLF ). Im not eligible for forgiveness based on the years I went to school through New York State ( https : //www.hesc.ny.gov/repay-your-loans/repayment-options-assistance/loan-forgiveness-cancellation-and-discharge.html ).
Company Response:
State: NY
Zip: 14220
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-02-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient has been overcharging interest on my federal XXXX loans. Even though I am on an IBR plan, I pay weekly ( approximating what I would have on a standard plan ) because I understand that interest compounds daily, and any overpayment I make is supposed to go to principal. On the first payment of every month for the past six months, I noticed that the split between principal and interest is off by almost $ XXXX as an overcharge in the interest category. None of my contact with Navient customer service has resolved this error. Please investigate.
Company Response:
State: OH
Zip: 43078
Submitted Via: Web
Date Sent: 2019-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A