Date Received: 2019-10-15
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I am revisiting this complaint that has impacted me for years since graduating in XX/XX/XXXX. Sallie Mae ( now both Sallie Mae and Navient ) coerced me into NOT doing student loan consolidation in XX/XX/XXXX ( that significantly dropped my variable interest rates into a low fixed rate ) when they had a consolidation program available. They told me not to consolidate if I had thoughts of going to XXXX XXXX because if I go to XXXX XXXX I wouldn't be eligible for school forbearance, and that I could do consolidation when I am completely done with school. -- - So I continued to pay on the loans at the high interest rate, and I went back to school I was working and going to school - Sallie Mae made the assumption that if a student is in school they don't pay their loans -- this is false and has been harmful to my credit score, getting a mortgage, and now trying to consolidate my loans through XXXX ( I am not eligible now b/c of debt to income ratio and also my credit score ) ... ..I called Sallie May again in XX/XX/XXXX and XX/XX/XXXX when I saw my fixed rate increased yet again asking/this time begging for the consolidation and they told me it was no longer an option/stopped offering it to consumers ... a couple years ago, a Sallie Mae rep told me that the only time they lower rates is if I show I can not pay, and that happens when you can't make payments based on income and expenses. This killed my credit score, which I have yet to recover from to do student loan consolidation. Paying back my loans has been a struggle since XX/XX/XXXX and I want Sallie Mae to drop my student loan interest to the rates they would have been if they would have been consolidated back in XX/XX/XXXX, and remove all credit reporting when they put me on a " special rate program for people who can't pay ''.
Company Response:
State: PA
Zip: 171XX
Submitted Via: Web
Date Sent: 2019-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I keep getting false notices about my loan. The payment amounts do not match and are not consistent. I have tried calling the servicer, but they do not offer any specific information. They are not helpful. The supervisors I have talked to are not helpful. They don't seem to understand the questions I am asking. I worry that my payments are being mishandled.
Company Response:
State: MA
Zip: 02118
Submitted Via: Web
Date Sent: 2019-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-15
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I am unable to pay this loan because Navient/Salliemae is expecting me to pay over {$900.00} a month. They also stated that I used up all my Forbearance. I've been in contact with them since XX/XX/XXXX and although knowing about me and my co-signers financial/medical circumstances they keep saying that they have no programs to help make my payments flexible. I spoke to a supervisor on the phone and they told me to just pay what I can on the website. So I was able to pay {$50.00} on XX/XX/XXXX. However, Navient continues to use random numbers to call me expecting payments when they know that I am unable to pay over {$900.00} a month. They also have information showing that I did pay something in XX/XX/XXXX, however, they still threaten to send my account to collections. Here are the numbers they keep calling me with : XXXX TX, XXXX XXXX IN, XXXX When they call I know it's them because it's the only number that doesn't leave voice messages. They call me at least twice a day. When I answer and give them the same reason why I am unable to pay they push the calls out for another seven days.
Company Response:
State: PA
Zip: 15236
Submitted Via: Web
Date Sent: 2019-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have both federal and private loans through Navient that I first began paying on in XX/XX/2014when I graduated with my XXXX. I ended up going back for my XXXX degree and not only deferred those loans but took out additional federal loans to pay for my XXXX degree. I graduated almost 2 yrs ago and began paying, what I thought was, my total sum of all my loans each month. It wasnt until 6 months had passed that I realized Navient was misallocating my payments but had no idea or lied to me about what was going on. Navient was using my entire payment for just my federal loans, while putting absolutely nothing towards my 3 private loans ( of course the ones that have a higher interest rate and are impossible to get help or assistance to begin with, which I only need now because of Navients negligence and deceitfulness. I would constantly get calls and notifications that I was past due and they were going to report me but every time I would check my account or call they would tell me I was current and I took their word for it because I had no reason not to. It did not seem phantom-able to me that what was occurring would occur to begin with but also continue to happen nearly a year and half after I first realized how irresponsible this company was. I have come to believe what they are doing is criminal because they have blatantly disregarded not only the common sense and ethics they should be working with but also purposely lying to me about where each payment went to. Even worse, my father co-signed two of these private loans so now they have not only began to ruin my credit and make it so difficult to get on track with my private loans, they have done the same to my father. By the time Navient figured out, or finally told me what they were neglecting to for 6 months, my past due payments were almost {$4000.00} for these 3 loans. I had basically two options pay they {$4000.00} or join a payment plan which ended up being {$500.00} twice that month and {$500.00} every month for the next two years, on top of all my other loans I had to pay for. Within 3 months I was unable to pay the over {$1000.00} total payment they were expecting of me. I tried to work with them to figure out my situation with 0 help from them. I ended up consolidating and taking a forbearance on my federal loans so I could afford to catch up on my private ones, that, mind you, wouldnt have been past due or high, if one person at this company did even just one task a day that we would all expect them to do. While this arrangement was manageable since it began and I thought maybe Navient was getting their act together, they have misallocated 2 payments of {$500.00} in the past two weeks. They are back to stealing customers money and freely distributing it to wherever they feel like, while ruining their customers credit and ability to manage student loan repayment. I will be giving them another {$500.00} for the same loans I gave them {$1000.00} the past two weeks for or my father and I will be reported. This is after I called them when they messed up the first time and they reassured me it wouldnt happen again. With a company like this, no wonder people cant afford to pay the their loans back, its criminal and disgusting. Although I take some responsibility for not knowing exactly what was going on or putting more pressure on them to get answers for what was going on at first, be very vigilant of Navient, because this is still happening when I have done everything correctly to stay current on all my loans. But by far the scariest part, is not only is it still happening, they have lied to me twice now about it. This company and its employees should be absolutely ashamed of themselves.
Company Response:
State: NY
Zip: 14609
Submitted Via: Web
Date Sent: 2019-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Around XX/XX/2008, I contacted Navient to be a part of the Public Service Loan Forgiveness since I work for a non-for-profit. Navient informed me that I was approved through them and to keep making payments and filing for Income Based Payments each year, which I did. Towards the end of my 10 years of payments, I filed the form to see how many more payments I had left and was told that I had none that qualified under the program because I never consolidated my loan, even Navient informed me that I did not need to file any other forms or do anything. I have proof of all payments made for the last 10 years and would like those payments to be counted towards the Public Service Loan Forgiveness.
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2019-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I contacted Navient by phone on XX/XX/XXXX to switch the bank account from which my automatic payment is deducted. The company informed me that the only way to do this is to cancel autopay from the old account and then re-enroll with a new account -- their system would not allow a customer to simply substitute a different account. The customer service representative informed me that I would not lose the 0.25 % interest rate reduction that comes with auto pay if I cancelled and renrolled. I then canceled the old account and immediately re-enrolled in autopay with the new account. I did this 21 days before my next payment was scheduled to be deducted. On XX/XX/XXXX, I viewed my online account and Iwas still not re-enrolled in auto pay for that month 's payment, which was scheduled for XX/XX/XXXX. In fact, my online account showed that I would not be in autopay until the following month 's payment on XX/XX/XXXX - seven weeks after I simply tried to switch the bank account from which my auto payment would be deducted. In addition, Navient removed the 0.25 % interest rate reduction from my account so I am now being charged a higher interest rate and there is nothing I can do about it ( see the attached billing statements showing the increase from 4.5 % to 4.75 % ). I called Navient and asked the company immediately make sure I was in auto payment and to give me the interest rate reduction that comes with auto payment, but they refused. The company said they would reduce the interest rate when I was fully back in auto pay, but that could take another 5-7 business days - which would be over two weeks since I simply attempted to change the bank account my auto pay comes out of. It is unfair to charge me the extra 0.25 % interest for this period. Presumably this is happening across Navient 's servicing portfolio, and the company is earning this inflated interest rate on any customer who wants to switch bank accounts.
Company Response:
State: NY
Zip: 11215
Submitted Via: Web
Date Sent: 2019-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX has two closed accounts on my credit report, both are auto loans, one for the ammount of {$8300.00} which was open XX/XX/XXXX, reported XX/XX/XXXX, this loan was paid off when insurance ( XXXX XXXX ) cut the check directly to them for my auto accident for this auto loan. One for the ammount {$10000.00} which states it was open XX/XX/XXXX, reported on XX/XX/XXXX and closed XX/XX/XXXX. Both accounts were paid off in full. With not one late payment. They have negative remarks about my payment history that has been affecting my credit for 4 years now. I have loans from the department of education/Navi showing a {$0.00} balance still on my report with negative remarks about my payment history. I have many student loans on my report at a {$0.00} balance that were paid in full and either closed accounts/sold accounts/ or months over 7 years old with negative remarks about them being deragatory. I have an account on my report from the u.s department of education opened on XX/XX/XXXX that were just reported on XX/XX/XXXX. I have a account in collections from XXXX that has been removed from two of my credit reports because they knowingly supplied false information to obtain a debt. I am XXXX years old, 50 % of my credit report is inaccurate and or false. I have many negative remarks about my payment history that are not true and I have suffered from it for the past 4 years now. I have been unable to buy a home, open a credit account, I have even been denied a bank account before because of this, I have been denied apartments because of my credit reports and the false or inaccurate information demeaning my reputation indirectly claiming I have poor payment history or I can't stick contract or payment plan. I couldn't even get an opportunity to lease a new bed I have needed for my daughter for the past year. I have filed disputes to have these matters taken care of and I can no longer not take action it's time to fight for my credit freedom.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2019-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-14
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Sallie Mae is not willing to work with me and lower my payments. During the call last week I was told they could not help me.
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2019-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-14
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have 3 private loans open with Navient they have been since XXXX. XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX from XXXX XXXX XXXX college. The one loan is for XXXX, XXXX which was originally for XXXX. The other Loan for XXXX was for XXXX the last was XXXX and was XXXX the loans have never went down only went up over an 12 year period.
Company Response:
State: OH
Zip: 45458
Submitted Via: Web
Date Sent: 2019-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I disputed some accounts on my credit report, sent out on XX/XX/2019. XXXX did receive that dispute letter on XX/XX/2019 USPS tracking XXXX XXXX, according to FCRA 611 ( a ) ( 5 ) ( A ) ( i ), had 30 days to respond to my dispute letter of the accounts ; if not, they were supposed to remove/delete all the accounts disputed. They missed their deadline by sending a response with the post mark of XX/XX/2019 ( see attachment XXXX Late ), therefore they did not comply with the law. I received a response letter stating that two accounts would remain : Report response reference numbers : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX Dept of Ed/Navient XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX In regards to their response, which should be voidedthey did not supply my requests. I requested verifiable of an original Consumer Contract with my signature on it, again, according to the law FCRA 609 ( a ) ( 1 ) ( A ). Their response was that they reached out to the debt collectors and the debt collectors informed them that the debt is verified. The law says that the CRAs must conduct a reasonable investigation, FCRA 611 ( a ) ( 1 ) ( A ) which according to Kushman vs Transunion, they have to conduct an independent investigation. They are still conducting the same practices that were ruled against within this case. I have also requested to know their method of verification involving my dispute. I requested the exact procedures taken to conclude their results, who was involved, but none of these requests have been provided ; for both, XXXX XXXX nor Navient. The account for Navient was transferred/Sold immediately to the Department Default group as soon as my dispute was sent to them. It is my opinion that they sent it to default to avoid having to verify the account and force the Dept of Ed to deal with me. The Dept of Ed is only involved because of Navient claiming to be the holder of the account, but has not verified it. The Dept of Ed claims that Navient is now, formerly Sallie Mae. Navient has already lawsuit in the courts to CFPB due their falsehood methods, but shall they continue. They are not following the law, once again. I have requested verifiable proof but it has not been fulfilled. Due to all of the data breaches, one should understand this simple request. I have even noticed that the names and address listed under the Secretary of State business licenses do not match for Navient. They are listed as just Navient on my reports while showing Navient Inc or Navient LLC, and the address is different from the Secretary of States listing in Louisiana. They do not all match. Shouldnt XXXX be held accountable to provide verifiable proof that I owe them this debt that Navient is claiming? Shouldnt they have to provide me, the consumer, all the information associated with my file, at my request? They names of those that have touched my file, their exact method of how they verified other than just speaking to the debt collector, Navient? In addition, Navient was closed but still reporting charges, and now the Dept of Ed is reporting the same dept to my credit report. It is illegal for the CRAs to report the same debt from two different sources with balances from both, but they are doing it right now. There are errors listed on the payment history as well. One month shows Ok, then the next month shows 90 days late. According to the legend provided on the credit report, each month is supposed to progress from 30 days, to 60 days, to 90 days late, etc. This is inaccurate late payment reporting. I have demanded proof of payment history to clarify these errors, but nothing has been given, so now my payment history reflect false summaries, which have affected my credit as well. Navient should not have been able to report my account to the Dept of Ed because they never sent verifiable proof of the debt at my request, which was sent out on XX/XX/2019. The 30 days have past for this request to have been fulfilled by Navient as well. XXXX XXXX has not provided XXXX with verifiable proof either. XXXX has closed their accounts, but they are still reporting charges to that account, which continues to drop my credit score. I have demanded that XXXX delete XXXX XXXX because they have inaccurate reporting and have not verified the debt with the original consumers contract with my signature on it. Instead, XXXX told me that XXXX XXXX has verified. When I asked for their procedure of verification and the method, I was told that they have already investigated this matter and it has been verified.
Company Response:
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2019-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A