Date Received: 2019-10-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Looking on my account information I realized I could pay off one of my smaller older student loans totaling {$640.00}. I paid the whole loan online. I went back on my account after getting an email saying my payment was posted. The loan balance now reads that I owe a bit over {$500.00} when it should show a balance of {$0.00}. This is not the first time this issue has come up. The difference is that I am not XXXX anymore and have a handle of my finances enough to note that my payments are not being received as they should. I have made payments on other loans that should have paid the total balance, which did not result in a XXXX balance due. This is not okay. It is not being resolved. I should not have to pay more to this company than I already have.
Company Response:
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-25
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Navient offers a 1 % reduction on interest to certain government loans after at least 24 months of consecutive monthly payments. On XX/XX/XXXX, I was reviewing my Navient account and noticed that the interest rate reduction benefit for 2 of my eligible XXXX loans had a note stating " Reinstatement pending ''. I immediately questioned why it would have been suspended in the first place, as I had been making consecutive monthly payments and was receiving the 1 % interest reduction benefit prior to XX/XX/XXXX, at which time I became a XXXX XXXX XXXX at XXXX XXXX University until XX/XX/XXXX. When I resumed making my consecutive payments in XX/XX/XXXX, the 1 % interest reduction should have simply continued. Problem # 1. When I contacted Navient Customer Service to inquire about the discrepancy, they confirmed that I hadn't defaulted on any payments since XX/XX/XXXX, however, their system indicated that I had defaulted on a loan back in XX/XX/XXXX. However, at that time I was enrolled full-time in XXXX XXXX so my loan payments should have been in deferment. But they weren't. Problem # 2. Even if I had defaulted in XX/XX/XXXX, which I didn't due to my XXXX XXXX status at the time, my 24 month history of making consecutive payments from XX/XX/XXXX through XX/XX/XXXX, at a minimum, their system should have reinstated the 1 % interest reduction as of XXXX, however a month after Navient confirmed that they would fix the error within a 24-48 hr turnaround, it still has not been fixed. Problem # 3. I've spoken to 4 different customer service representatives at Navient since I first reported the issue on XX/XX/XXXX -- -XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX a supervisor at Navient 's Education department who I followed up with XX/XX/XXXX ) confirmed that I was supposed to be in deferment, as there was a note in their system from XX/XX/XXXX showing that I was a XXXX XXXX XXXX attending since XX/XX/XXXX. However, upon further research XXXX confirmed an additional note in the system from XX/XX/XXXX showing that I was a XXXX XXXX but " not attending ''. And a subsequent note in the system from XX/XX/XXXX showed that I was indeed a XXXX XXXX attending. On my call with XXXX on XX/XX/XXXX, he stated that he would research the discrepancy and call me the next day with their results. I never received a phone call. On XX/XX/XXXX, I spoke with XXXX, who asked me for proof of enrollment at XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. I provided it. He confirmed that he had received the document, but could not confirm whether they would apply my interest rate reduction retroactively. He also could not confirm when I could expect a response from them. I have informed Navient that while determining the amount of retroactive interest that I am owed is important, what's even more time-sensitive is ensuring that they cease charging me the higher interest rate immediately, as I intend to continue making timely monthly payments. I am not confident that Navient will work with me to achieve a timely resolution and therefore I am reaching out to CFPB to help intervene.
Company Response:
State: NY
Zip: 10032
Submitted Via: Web
Date Sent: 2019-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have student loans with the University of XXXX back in XXXX-XXXX, University of XXXX from XXXX, XXXX XXXX university ( Parent Plus ) from XXXX-XXXX and XXXX-XXXX and XXXX university ( Parent Plus ) from XXXX-XXXX. Over the years I have not had the money to pay and what should be a principal amount under $ 150K in loans is now upwards of $ 650K which includes interest based on deferments and forbearance requests as I could never get Sallie Mae or Navient to get me on a repayment program that agreed to on the phone. I am currently repaying 1 of 2 loans ( one is mine ) and the other was cosigned by my wife as that was the only way I could get a consolidation loan even though my wife doesn't and can't work. I have asked to have her released off the note so that if I die she isn't responsible for $ XXXX in loans that isn't hers but they refuse. My current loan payment on loan XXXX is {$1700.00} per month which took almost a year to come up with after being told they could get me a payment of {$1000.00} per month. Had I not started paying this amount my loan would have started the default process in XX/XX/2019. What's worse is that loan XXXX has a balance of $ XXXX and I can only imagine what my payment will be on that when it comes out of forbearance. I had to use the forbearance as I could not get navient to get my payment low enough to be able to pay both loans at the same time. I honestly don't know how I will ever get these paid off at an 8.5 % interest rate and don't have good enough credit to refinance so that I can get my wife off the loan. Who let 's someone use 20+ years of forbearance and deferment? It's like giving an alcoholic a drink each day after he finishes his alcoholics anonymous meeting. I was finally at the point in my life about 10 years ago that I could afford repayment but could never, ever get anyone to get me a repayment plan that I could afford. My attorney told me to just pay something ; however, if I didn't pay the full amount I would be in default. I NEED HELP!
Company Response:
State: TX
Zip: 75070
Submitted Via: Web
Date Sent: 2019-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: These are the dates from Navient webpage of the hospital XXXX in XXXX XXXX CO making payments to the loan company and then you can see in XX/XX/2019 it looks paid off, they never called or left a voice mail or contacted me to let me know they sent me to collections, meanwhile online it appeared that payments were made and accepted by the loan company. I believe this to be fraud and inappropriate. If I need I have the receipts from the checks showing they were cashed as well. Earlier this month I called navient to see who paid off the loans and they said they could not help anymore because I was sent to collections. XX/XX/2019 PAYMENT ( {$1400.00} ) ( {$18.00} ) {$0.00} ( {$1500.00} ) XX/XX/2019 CLAIM PAYMENT ( {$65000.00} ) ( {$4000.00} ) {$0.00} ( {$69000.00} ) XX/XX/2019 PAYMENT ( {$1400.00} ) ( {$30.00} ) {$0.00} ( {$1500.00} ) XX/XX/2019 PAYMENT {$0.00} ( {$1500.00} ) {$0.00} ( {$1500.00} )
Company Response:
State: CO
Zip: 807XX
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been paying on my loans for the last decade and my balance has not gone down.
Company Response:
State: GA
Zip: 31313
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: To Whom It May Concern, My name is XXXX XXXX ( DOB : XX/XX/XXXX ) and I have an account with NAVIENT Student loans. SSN XXXX I recently had an informative phone conversation with a representative of NAVIENT and was explained why I had late payments reported on my credit score. Back in XXXX of 2018, I requested a forbearance due to hurricane Irma, due to the short time working at my new job and I also learned during the phone conversation with the representative that my monthly payments would be more than $ 300 monthly. I had every intention to start making payments on my student loans in this 2018 year. Earlier in the year I was requesting for my payments to be {$100.00} but I was told the minimum based on my household size and income would be more than $ 300 monthly. At that time I was not able to pay that amount monthly and I told them I could only afford {$100.00} or less. Early XXXX I had a death in the family, my grandfather. On XX/XX/2018, two days after coming back from out of the country due to a death in my family, I received an alert in my email that 22 accounts were reported delinquent. As a result, the late payment was reported to my credit score. Multiple attempts were made to get in touch with me especially through email however I had forgotten that two years ago, I selected email as my preference for contact and that now I have a new email address that needed to be updated. And that was another reason why I was not expecting mails as well. As soon as I got back in the United States, I attempted to call on a XXXX morning but the office was closed. I attempted again but it was a holiday and by the next day it was already too late. After the delinquency was reported to my credit, I reached out to another representative. I was then informed that my payments were $ XXXX monthly and that it was also {$90.00} and not more than {$300.00}. I told the representative had I known I would have not filed forbearance earlier in the year and I would have already started making the $ XXXX monthly payments. The representative apologized and gave me another forbearance due to misinformation and miscommunication, she had her manager looked at my account to confirm the new monthly of {$90.00}. The payments are set to begin in XXXX 2018. I realize that this was not completely a mistake made by NAVIENT ; but rather, a mistake on my end for not remembering the forbearance end date and for not following up to make sure all of my information on file was up to date and accurate. However, after seeking some advice on how to go about the situation, I was informed that creditors, such as NAVIENT have discretion to remove negative reports in certain instances. I am not proud of this black mark on my record. I would be extremely grateful if you could honor this request to remove the lateness from my credit report. I am fully committed to maintaining prompt payments and I am open to enrolling in auto-payments if such an option would help with the requested removal. It would help me immensely in securing other lines of credit so that I can further improve my credit score. If the lateness can not be removed entirely, I would still be appreciative if you could make a goodwill adjustment. Thank You. Please let me know if you need any information from me. Thank you for your time and consideration, XXXX XXXX
Company Response:
State: FL
Zip: 33309
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient has repeatedly misallocated payments, lied about refinancing options and at the start of my repayment with them attempted to get me to go into forbearance excessively. I recently was approved by XXXX to pay off my loans with Navient and they sent in a payment for the entire loan amount. Navient placed a majority of that loan into one account leaving it with a negative balance and me with a remaining balance. They have done this in the past with my government student loan checks. This is also the top reason they were sued. I discussed it with Navient and they stated they would look into it and make the change, but this wont happen until the XXXX of XXXX and I will owe interest to them at that point on the loans not paid. Before I went to XXXX, Navient stated on several occasions that I was not eligible for consolidation of my loans, a flat out lie. I was offered income based payments only. I asked them repeatedly about other loans options and was told there were none. When I contacted XXXX, I found out about private loans and received a much lower interest rate. Navient is a scam on student loan borrowers.
Company Response:
State: CO
Zip: 80020
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I co-signed for a {$1600.00} loan for my daughter back in XXXX I believe, she consolidated this with another loan of {$16000.00} and they are saying I'm now responsible for {$19000.00}. I didn't consolidate this loan. They have all of my information which my daughter has access to. I was informed that I would have to take action against my child or pay the bill. It is not my bill to pay. I would gladly pay the {$1600.00}, but I'm not sure how it can be legal for them to force me to pay after the interest almost {$40000.00} in student loans that are not mine. I didn't even know this loan existed until XX/XX/XXXX when it showed up on my credit report when I was going to get a home equity loan. It was not on my credit report when I refinanced my house in XXXX. I find this to be a bit sketchy.
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: My student loan is in default. My monthly social security check payment has been garnished ( 15 % of net income ), and income tax refunds for the last several years as well. Prior to being eligible for Social Security, my wages were garnished through my employer. For some unknown reason, XXXX. XXXX and XXXX ( collection agency for Navient ) began calling me at work through the school office ( I'm a part-time teacher ), and to date they have also phoned 3 co-workers at my school via their cell phones. I have written and mailed a letter to both XXXX. XXXX and XXXX, and Navient asking them cease and desist from calling my place of employment and co-workers, yet they continue to harass me. They have my current address and phone number, yet have not attempted to phone me or send me written correspondence. I have tried to reach them via telephone, yet when I call the telephone just rings and rings, and finally disconnects.
Company Response:
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-10-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: When I finished a semester at XXXX XXXX XXXX in the Winter of XXXX, I was told my 6 month grace period was to be up in XXXX of XXXX IF I was finished with school, but I wasnt. The advisor I had at the time told me that if I am still pursing my degree, even if I take a break, the grace period did not apply to me as long as I planned on going back to finish my degree within a year, which I did. Apparently she gave me wrong information and that wasnt at all true- 6 months after you finish a semester is when a payment is due regardless of when you are going back. The misinformation from one advisor is literally ruining my life almost 5 years later. Its not my job to check for the accuracy of information I am given by school faculty, and the fact that someone gave me misinformation which caused this whole ordeal for me and I am the only one suffering is completely unfair. I was single mom trying to finish my degree to make a better life for my daughter and myself and just like that it was ripped away from me because someone at the school wasnt trained properly, how is that even acceptable? I had no idea a payment was due, I received no letters, phone calls, emails- nothing, and the only reason I found out was because I received an alert that my credit score plummeted due to 10 missed payments on my student loans. That is where the other problem comes in, I did not miss a payment 10 times like it is being reflected on my credit report, it was a payment of 10 consolidated loan payments. Navient responded back to me about that however, and stated they are allowed to report it that way, even though it is completely misleading. Everything else on my credit report is positive except for a credit card account that was my ex 's and I was only an authorized user, so it should have never been added onto my credit report, but that is old and getting removed because it's not truly mine. That is also irrelevant because it is not the reason I am given when I am denied things due to my credit, it is always because of the late payments on my student loans. I even hired several credit repair companies that all told me there really isn't anything I can do to make my credit go up besides try and get the late payments taken care of, or wait 10 years from the date they were late to fall off my report. It's kind of ironic how I had started school to better my life, and that decision is essentially what's ruining it because of these missed student loan payments. No one wants to give me a chance because of them, I have been denied anything and everything except for places that charge you the highest amount of interest possible which I can not afford. I cant get a decent safe car, a decent safe place to live, even jobs have turned me down because missing a payment 10 times to them does not look like a slip up or a mistake it makes it look as though I am completely irresponsible. I have had the same job for a long time and recently took the plunge to try and apply for a house and was told I would probably never be accepted for a loan with that amount of missed payments because no one would trust that I would pay on time, unless my income was WAY more, which is not in my control, I wish I could make my income just change, but I can't. So I just continue to be stuck paying {$1500.00} in rent which is almost all of my income since it was the only place that would accept me because I knew the property manager, and living paycheck to paycheck. It's disgusting how I am being treated by Navient, a company that is supposed to help people who are trying to build a future by going to school and bettering themselves. They were not willing to work with me or look into the matter what so ever. The only thing they said was that they were allowed to report the missed payments exactly how they did, regardless of how misleading they were- end of discussion. I asked for the letters they supposedly sent me and I was told they didnt have them. I asked where I could find the information online on my Navient account regarding this matter or even information on my payment due dates for those loans, and the missed payments, and I was told they didnt have them. I wrote a goodwill letter, stating that I had seen people 's pictures online of letters they received back from Navient agreeing to remove late payments even when they were accurate missed payments, and I asked if they could please, please do the same given this type of situation and I was shut down every time. They stated it was illegal for them to do so, but it was done for people before, so why for some and not others, and why lie about doing it before? I feel extremely lost and hopeless, because I know it's completely unfair that I have been dealing with this for almost 5 years since they put all of those missed payments on my credit report, but everyone I turn to can not do anything about it. Contacting the CFPB, my attorney general, and the department of education are my last hopes. Please let me know of anything I could do to resolve this matter.
Company Response:
State: MN
Zip: 55337
Submitted Via: Web
Date Sent: 2019-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A