Date Received: 2019-12-24
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I went to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX starting in XXXX of XXXX. I graduated in XXXX with an XXXX XXXX XXXX XXXX XXXX. After graduating, I was not earning enough money to be able to pay my student loan back. At the time the loan was serviced by Sallie Mae. The only option they gave me was to request a forbearance. In XXXX, my mom was diagnosed with XXXX, so I moved back home with her in XXXX, Wisconsin. I registered to finish my bachelors degree at the University of XXXX XXXX. My credits from XXXX did not transfer to XXXX, especially after the admissions office at XXXX told me they would transfer. I had to pay for the same classes twice at two different schools. I was not able to pay back the loan after graduating so I had to keep requesting forbearances. While I was admitted to XXXX in XXXX and graduated in XXXX, Sallie Mae had my loan on deferrment, accruing interest while I was finishing my undergraduate degree. If my credits would have transferred as XXXX had promised, I would have been able to finish my degree in less time, accruing less interested in the process, resulting in a lower total amount of the loan. Now the XXXX school in XXXX has been permanently closed and the for-profit school was bought out then shut down. I have a large student loan that I'm still paying off and will most likely be paying this loan off for the rest of my life. I was misinformed by the school and am looking to get student debt relief. Thank you, XXXX XXXX
Company Response:
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2019-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: The way my payments are being applied, some payments go strictly to interest alone and nothing is being applied to principal, and when it does it is a very small amount. When I asked for an amortization table so I can understand how the payments are applied I was given excuses and still have not received one or an explanation how the payments are to be applied. Navient
Company Response:
State: NV
Zip: 89521
Submitted Via: Web
Date Sent: 2019-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My loan Federal loan was transferred from Sallie Mae to Navient in XX/XX/XXXX of XXXX. I applied for federal consolidation in XXXX in order to begin my 120 qualified payments towards my Public Service Loan Forgiveness. Navient mishandled my loan and placed me on a graduated payment plan which was not applicable to the PSLF, however I was assured that I was on a qualified payment plan. I was paying between $ XXXX {$560.00} a month which was not less than what I would have been paying on income driven repayment. I was told that I was on a qualified plan and after heading out of a temporary forbearance in XXXX, I paid on time payments from then until my loan was transitioned without my prompting from Navient directly to the PSLF program on XX/XX/XXXX. Now I'm told that by the PSLF supervisor ( Employee XXXX ) that I only have 8 qualified payments. This doesn't make sense because he also stated that Navient has had me on income driven repayment since XX/XX/XXXX which would mean I have far more than 8 qualified payments outside of Navients mishandling of my loan. At this juncture, I should have at minimum 98 qualified payments on my account as of XX/XX/XXXX. In addition to this, Navient reported a default to my loan in XXXX that never occurred. This had a negative impact on my credit report and prevented me not only from borrowing but also from earning competitive interest rates on financial products.
Company Response:
State: NV
Zip: 89509
Submitted Via: Web
Date Sent: 2019-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Im having an issue, I looked at my score last month and it was XXXX now it is XXXX. I dont see anything on my report that would have effected it to that extent?!? Please help. Also I need to make sure there isn't a duplicated student loan that is still on here. Navient admitted to wrong doing and that they had duplicated my loan on my credit.
Company Response:
State: WI
Zip: 542XX
Submitted Via: Web
Date Sent: 2019-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My Navient account was reported missed and delinquent 90 days in XX/XX/XXXX. It was wrongly put into repayment when I specifically requested a forbearance in XX/XX/XXXX meaning XXXX wouldnt have been in repayment until XX/XX/XXXX. I sent two certified letters to the Navient credit Bureau because they only accept letters. I sent one in XX/XX/XXXX and XXXX XX/XX/XXXX. I was told via a customer service manager that the bureau has 30 days to respond. However they have yet to respond to either letter. My complaint is that this company are crooks. They destroy lives and credit. And their business practice is unethical. I have a incorrect credit report with no way of fixing it.
Company Response:
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2019-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Repayment on my private student loan with Navient was supposed to start repayment on XX/XX/2009 ( date found on Navient current website ) but I never received any notice that it was in repayment until after it was in default. The only way I found out that it was in default was through my credit report. I received no letters, phone calls, emails, nothing and neither did my co signer. On a {$15000.00} loan, I now owe {$43000.00}.
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2019-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2019, I contacted Navient because they have incorrect rly calculated my IBR payment amount. This is the 7th or 8th time they incorrectly did this and now they are trying to get me to change my plan, or take an administrative forbearance. They continued to give me the runaround when the payment is incorrect and it is their error : my payment went from approx XXXX XXXX monthly to XXXX XXXX monthly. Our income has only changed by XXXX XXXX so a payment of around {$200.00} would be maybe accurate. Navient is gaming the system knowing we will never be able to pay in full, so the interest they can rack up will be paid out at the end of IBR regardless of it they do it wrong or not.
Company Response:
State: IN
Zip: 46201
Submitted Via: Web
Date Sent: 2019-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I began my college career in XXXX. Having come from a hard working, middle class family during XXXX of the toughest financial times this world has seen since the Great Depression ; there were not many monetary options out there for putting me through college. My family and I turned to student lending ; and Private loans were the only option we had. I signed on with Navient just one year before they created their Smart Option loan plan with the help of a co-signer. My mother had to make large interest payments towards my loans through the duration of my college career. These payments were about XXXX XXXX monthly. Upon completing college, within that years time, I was now tasked with making student loan payments towards my private and federal loans. This was my financial crisis as a young professional and new adult! I was expected to make {$450.00} / m payments to Navient at a time where I was temping and work was not steady. During this period, I spent a countless number of lunch breaks, afternoon strolls, and Saturday mornings on the phone with this service provider. I tried time and time again to see if I could simply lower my payments so that I could afford to make them. The information provided to me was that the kind of loan I initially signed for, contractually ties to me to making no less than the standard monthly payment. This loan had an interest rate of nearly XXXX XXXX and the payments were being mostly allocated towards interest. This information forced me to use up my 3 forbearance allowances with the company. After those three months I was forced to find ways to afford my monthly payments for fear of hurting the credit of my co-signer who put her financial health on the line so I could attend university. Over time, work became more steady and I began my young adult life ; moving into first apartments and stretching my hard earned dollar to afford me my responsibilities XXXX rent, student loans, credit card ), but also afford me my social life. I wouldnt have much left for savings and often ended the month on E! During this time my Navient loan payments began to increase. My initial payment in XXXX was something around {$450.00}. My highest payment hit in about XXXX ; when my payments reached over {$700.00} per month with most of it being allocated towards the interest and not principal. Along with my rent XXXX in NYC $ $ $ XXXX and small cc payment, my monthly expenses rose to about $ XXXX month. That is what I owed the universe at the start of every month at the age XXXX years old. I began working side jobs and doing anything I could do to stay on track. My life became a 30 day work month, spread thin but trying my best to make it all work. I had given up on approaching Navient with requests to lower payments after years of frustration. They had won. Even just calling them was a frustrating task. They made it so it was nearly impossible to get to an actual human being. I was sit on the phone and just hit 0 for about 5 mins until the automated voice finally transferred me to a human. I was determined to just keep my head down and pay this thing until hopefully one day, it was all over. Now, it is almost XXXX and I have been following the lawsuit of this company for the last two years. When I read what the CFPB filed against Navient, I teared up. This was my exact experience. I just wanted an education and my family couldnt afford to send me ; this was our ONLY option and I have been paying for it ever since. My idea of wealth has been reframed in the past 8 years. I now see the privilege and luxury of not having to pay student loans. That is my idea of wealthy now. I think about all the things I could have done if I wasnt forking over {$700.00} of my income to a loan shark more infamous than any mobster. I know their practice of predatory servicing deeply affected my XXXX and it is a period of time I will carry with me for the rest of my days. I know THIS is the harsh realty for so many like me who happened to be prime for university at the worst financial times globally. I am nearly finished paying this loan. My payments have lowered. But the scar of this experience is very much still there.
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2019-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Navient student loan servicing provider inaccurately report missed or late payments to the credit bureau, this mistake has had an impact on my credit report. This is affecting my ability to borrow. There are over 18 accounts showing I was late XX/XX/2017 there was no one from Navient providing clear information about how to re-enroll in income-driven repayment plans and never knew I could have a qualify co-signer .Which I have stated and beg with Navient . I done everything I can to make sure I dont fall behind. Try providing proper documents for questionable payment plans which are read from scripted agents trying to rush you off the phone giving the next hopeless person no option .I am a XXXX single mother with XXXX kids working hard under the poverty line making less then 25000 years just trying to better myself. My payments and account balance is being improperly used over the past year leaving me to question which amount is true reporting with Credit Bureau. Constantly getting credit reporting alerts either my accounts are increasing or decreasing no one from Navient can seem to tell me why this continue to happen. During the month of XX/XX/XXXX i know i spoke with someone and sent my paperwork back over in fashionable time and even spoke with my financial counselor at XXXX College XXXX XXXX South Carolina who reassure me everything will be okay and will assist during that time frame. Not to mention that school has bankruptcy and close down. Navient is a billion dollar company with tons accounts they handle every seconds doesnt want to take time to think or take responsibility that maybe they might just drop the ball on this or many other accounts reporting accurately. All I want is honesty and fairness because this is hurting. They say your past will set you free but honesty this past report is currently hurting me.
Company Response:
State: SC
Zip: 29483
Submitted Via: Web
Date Sent: 2019-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: From Sallie Mae, Navient to XXXX XXXX XXXX XXXX, from XXXX until I stopped paying in XXXX. Initial amount was confusing, as there appear to be 3 different amounts that all had the same account number. Have attempted at least 3 different times to file a dispute with credit reporting agency. Each time they say the amount in question is correct, according to company. This is NOT INVESTIGATING my claim that this student loan is currently being paid by my daughter, and thereby SHOULD NOT BE even on my credit report! The reason this was initially on my credit report was that I co-signed for my daughter 's loan. She initially defaulted, so I began making payments in I believe XXXX. After realizing she had begun making payments through another organization, I stopped paying and attempted, without success, to remove this loan from my credit report. Another issue involves the fact that each time this loan is closed and moved to another lender, thousands of dollars in fees are added to this initial amount. This will never be paid, as the entire scam should be illegal. I am sure that hundreds of thousands are in similar circumstances ; that consolidation loans do not properly outline what is going on when decent people attempt to begin to pay lawful obligations. This practice has to stop before people would be interested in paying what they honestly owe.
Company Response:
State: IL
Zip: 62040
Submitted Via: Web
Date Sent: 2019-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A