Date Received: 2020-04-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: -As of XX/XX/2020 I checked my credit report which stated I had a score of XXXX. XXXX XX/XX/2020, I checked my credit report which stated I had a score of XXXX. -The only thing that has been done differently in that short time frame is contacting my loan services for deferring my payments for my student loans. *As part of the coronavirus relief bill passed through Congress and signed by President Donald Trump on Friday, lenders must stop all payments for federally held student loans through XXXX XXXX. During that time, interest will not accrue on the loans and nonpayment during that period can not be used to affect credit scores or a persons qualification for loan forgiveness. According to the bills text, each month for which a loan payment was suspended will be treated as if the borrower of the loan had made a payment. -source : United States Congress -Now they are negatively impacting my credit score in violation of an act of congress. -The credit reporting agency also failed to protect me under the maximum accuracy provision of the FCRA 16 USC 1681 et al by not insuring that the student loan servicer complied with all the relevant rules required by the FCRA XXXX -As such, their reckless, wanton, and disregard for the rule of law has now adversely impacted my credit score, as such I am continuing to suffer irreparable harm by the acts committed and recklessness by the CRAs and Navients solutions LLC .
Company Response:
State: KS
Zip: 66047
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I began my loan with Navient in 2011 where my student loan balance began at {$54000.00}. I have done 3 forberances during the time of the loan. However, since the inception of the student loans I have paid {$39000.00} in total payments with {$29000.00} going to interest and only {$9100.00} to principal which seems more insane than a payday loan. In addition, looking at my monthly statement each month a drastically different amount goes to interest versus prinicipal. When I called to inquire what my payoff of my loan is they say it is {$61000.00} when the original loan amount was only {$54000.00} and I have made total payments above. This makes no sense and seems very predatory.
Company Response:
State: TX
Zip: 75028
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Sallie Mae calls multiple times per day on a loan that they already approved for forbearance. I am only the co-signer, and yet, I get at least 3-5 calls every day. That to me is harassment.
Company Response:
State: IN
Zip: 46360
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: XX/XX/XXXXI filed a ch XXXX bankruptcy after my wife died I had a federal parent plus loan that was sold to Navient financial ... during the 5 years of payments Navient collected 5 years of interest of approx. {$40000.00} none going to principal, as I understand. now im repaying aloan of approx. 83,000 at 8.5 % at a 30 yr rate ... its a killer Navient is claiming the federal govt is setting the loan rate really? 8.5 % also the presidents corona virus order to suspend payments with no interest for 6 months they will not honor ... now its a private loan sold to them???? unreal im XXXX years old and ill be dead by XXXX when its over.. because of the ch XXXX im denied any refinance options so im stuck at navients blood sucking interest rate is this legal????
Company Response:
State: IL
Zip: 60060
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In 2005 Navient talked my wife and I into consolidating our student loans ( {$25000.00} ) which I do not believe was the correct amount as some of the loans were written of due to my XXXX and being out of work for 4 years. When I requested the copies of the original loans to be sure they were correct, they never provided them to me. I was threatened to have my accounts turned over to credit bureaus unless I signed the consolidation of our loans. While I was in graduate school ( XXXX XXXX and XXXX XXXX ) I applied for forbearance and understood it was granted each time only to find out later it was not. I called repeatedly to have them change the status on our loan during that time when I received something in the mail. Each time I was denied and argued to them that I was in school and applied for the forbearance each time. I have also requested to get copies of the previous transactions on the loans before they were consolidated and they tell me they do not have copies. I have called Sallie Mae and Navient on this issue and both tell me they do not have that information. I have repeatedly told them I want to file for loan forgiveness and they tell me I do not qualify. I requested this when I was a professor at the XXXX XXXX XXXX at XXXX and recently as a professor at a XXXX XXXX XXXX XXXX. Even though I firmly believe I do qualify, I am told I do not and can not get anyone at Navient to assist me in this matter. I also firmly believe that have fraudulently created accounting error on purpose to my account to get more money from me. The account I have now will not allow me to see any of the previous payments made under Sallie Mae. Nor will they give me that information to see how much I have paid in total on these loans. Since the consolidation of the loans I have paid {$36000.00} in Principal and Interest alone. I believe I have paid somewhere in the neighborhood of {$50000.00} total from the old and new loans but can not get any kind of confirmation. I firmly believe I was not given the forbearance because they wanted to be sure to extend my loan where I would have to pay more. The list below indicates the issues with Sallie Mae and Navient : 1. They have prevented me from obtaining information on my account ( old and new ). 2. Fraud in processing forbearance and therefore the payment and process. 3. Never did anything when I complained about the Forbearance while I was in school. 4. I requested a lower interest rate, to re-consolidate and was denied for no reason. 5. I informed them that some of the previous loans were written off due to my XXXX and inability to work. I firmly believe these loans were consolidated into the current loan illegally. 6. When I requested student loan forgiveness, I was told I did not qualify which I feel is false after looking at the programs. Overall, I feel I have been scammed out of my hard earned money. As a XXXX veteran, former XXXX XXXX and a XXXX, I feel I should have been give more information in the programs for loan forgiveness. I also believe I have been deceived in their entire process. I am certain I have more than paid my loans and then more. The really bad part is I have no idea how much as been paid on the previous loans before the consolidation. I am attaching an XXXX spreadsheet but it does not contain any payment under the previous loans before consolidation. I can not even make head or tails from their accounting system to see how much I have truly paid.
Company Response:
State: TX
Zip: 75154
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have disputed the late payments from XXXX, XXXX and XXXX but they remain on my credit report, even though these loans originated 11 years ago, in XXXX. As you can see from my loan history, printed directly from their site. The only actual late payments were in XXXX. I need this corrected, as the 4 loans in question reporting these same lates would be able to be removed from my credit report as they originated well over 7 years ago. I was in school and in forbearance or deferment until recently when I graduated.
Company Response:
State: TX
Zip: 78749
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I've been repaying for years and it's never ending. I end up oweing more and more, it affects my credit, I cant qualify for my first home or any loan. Its ruined my life completely.
Company Response:
State: MO
Zip: 63137
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: i tried so may times to have this account remove from y credit report, every time the credit bureaus remove the account navient put it back on there. they claim that i owe {$110000.00} witch is impossible.i have proof of how many time this account has been removed and put back into the report, this account has created a huge problem financially. and also a few other accounts that i know nothing about that the credit agencies refuse to remove from my credit report such as recievables performance, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX i simply ask that these ithems to be remove from my credit report thanks
Company Response:
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I emailed Navient after I submitted renewal of Income Based Repayment Plan after the company rejected my renewal application due to my income not being qualified as a financial hardship. I asked if the interest on the loans would capitalize. This is what the company wrote : -On XX/XX/2020 : " Your interest will not capitalize so long as you renew your Repayment Plan prior to your current plan expiring. If, in the future, you decide not to renew, your interest will capitalize. '' XXXX XX/XX/2020 : " You are still considered to be in IBR plan for loan forgiveness purposes. '' XXXX XX/XX/XXXX Navient capitalized the interest on the loan in the amount of {$6500.00}. I re-applied for IBR before the deadline, and I was told that I'm still in the IBR program and that interest would not be capitalized. The company should not be able to capitalize the interest when I reapplied in time and told me it wouldn't be capitalized.
Company Response:
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I took out a {$12000.00} private student loan from Navient ( then Sallie Mae ) when I went to the University of XXXX. My mother cosigned on the application. It came with a 9.75 % variable interest rate, which was terrible, but neither my mother or I were very financially literate going into student loan borrowing, and we made some bad decisions. It's my understanding that since then, such a loan has been made illegal and labelled as predatory. I graduated into the recession with a XXXX XXXX degree, and spent years making just enough to live on, unable to repay any of my loans and also cover my bills. The last four years, however, I've been making a stable wage and paying my loans on an income-based repayment plan. I make about {$28000.00} a year after taxes, and in the last four years I've paid {$26000.00} against my student loans. My federal loans received {$13000.00} of that - dropping my principle by around {$1000.00} or so ( the rest went to interest ). My private loan got the other {$13000.00}, and the balance on dropped a few hundred dollars. I called to ask about dropping the interest rate now that I'm paying reliably, but they declined. They have no legal force to press them to care, so why would they? I pay {$7000.00} in interest to student loans, every year, just for the privilege or being able to reduce my total balance, but that {$7000.00} a year is all the money I can spare - so my balance doesn't drop. I can't consolidate my private loan in with my consolidated federal loans, because my income to debt ratio is too low. I borrowed less than {$60000.00}, and I have no problem paying that back, even with a reasonable amount of interest - I'd have it done in another 10 years if that was all that was needed. But since my loans grew and grew for years, and since so much of my ability to pay goes to my constantly stacking interest, I'll end up paying over $ 250- {$300000.00} for my piecemeal XXXX college education. If I can't increase my earnings and therefore my payments ( unlikely given wages have been stagnant for 40 years, and especially unlikely now that we're going into another recession ), then I'll pay until I'm eighty years old, without any saving for retirement, without any access to economic security or flexibility, without any hope.
Company Response:
State: ME
Zip: 041XX
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A