Date Received: 2022-03-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Naviet keeps sending notices that my loans are due and increase interest throughout the pandemic loans have been waived and i am already in a income drive payment plan and they keep saying i have payments when they are included and i sent them documentation
Company Response:
State: MO
Zip: 64138
Submitted Via: Web
Date Sent: 2022-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-16
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Signed as a co-signer for a student loan in 2002 with XXXX XXXX. And according to terms was supposed to be released after on time payments being made after 24 months. Been 20 years and still not released. Which is creating numerous issues with my credit report. And I am retired and on a fixed income. Currently this loan is now with Navient. And I contacted Navient numerous times to have myself removed and have not had a reply back. No help with customer service. I do not have any access or knowledge of these loans. I would like this resolved and removed as being a co-signer.
Company Response:
State: TN
Zip: 378XX
Submitted Via: Web
Date Sent: 2022-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX of XXXX, I contacted Navient to discuss options for repayment on my student loans, as I had recently graduated and exited their post-graduation grace period. When I received my first bill from Navient, it was far above what I was expecting as a monthly payment and I informed Navient that this was above what I was able to pay based on my income at the time. After talking to Navient representatives, I was informed that my cosigner 's income was included in the considerations for how much I would be able to pay under the income-based repayment plan that I was placed into. I discussed that my cosigner would not be assisting in making payments, and they suggested that I enter a cosigner release program in order to remove my cosigner and have subsequent payments adjusted to reflect my financial abilities as an individual signer. I asked about how this worked and was informed that, in order to qualify, I would have to make 12 consecutive on-time full principal and interest payments and would then be eligible to release my cosigner ( my grandmother ). I asked if this would qualify me for cosigner release and was lead to believe that it would. I weighed the options and decided to opt into the program so that I could relieve both myself and my grandmother. I got a second job, worked overtime, and lived in a house with multiple roommates so that I would be able to afford the heightened payments over the next year. I proceeded to make consistent payments for the following eleven months in the amounts of {$720.00} for the months of XXXX, XXXX, and XXXX of XXXX, {$720.00} in XXXX, {$720.00} in XXXX, XXXX and XXXX, {$720.00} in XXXX, {$700.00} in XXXX, and {$700.00} in XXXX. During the month of XXXX, I knew that I would soon be eligible for the cosigner release, so I called to discuss how I would continue with this process. When I called, I was informed that I was never placed into the cosigner release program upon my request, and that all of my previous payments would not count toward my qualification. Additionally, I was informed that because of the nature of my loans, I would not be eligible for cosigner release at any point, regardless of if I qualified through consistent monthly payments. This was not what I had discussed previously, and the misinformation created profound hardship for me during these times. I was unable to purchase a vehicle or make consistent payments on my credit card, which forced that account into collections and greatly impacted my credit score up until this last year, when I was finally able to rectify the account. This created profound stress for my grandmother as well, who stalled on selling her home, purchasing a vehicle, and other necessities in the hopes of having more credit opportunities following the removal of the account from her name. After receiving this information, I attempted to enter my account into a rate-reduction program, but I was informed that in order to do so, I would need to have past-due payments recorded on my account to qualify. I was advised by Navient to allow my account to enter forbearance briefly in order to qualify for the program to receive payment options that were more reasonable for my income level ( I made {$28000.00} before taxes annually at the time ). I proceeded to do so and was assessed late fees and further negative impact to my credit that still affects my ability to apply for refinancing options to this day. Additionally, despite all of the payments that I made with principal and interest, the principal on my loans has gone down a total of {$300.00} since I began making payments in XXXX, including all of the payments that my parents made on the loan while I was still attending college. I have made consistent payments throughout my time with Navient, and they still have not given me any options for reducing my interest, adjusting my cosigner terms, or qualifying for assistance of any kind to aid with the massive impact that student loan interest has had on my entire adult life. Any time that I have reached out to Navient to address these concerns, I am met with conflicting responses from various representatives, and I am continually misled or misinformed about various processes for managing my student loans. I know that I am not alone in this experience with Navient, and I am looking for options to rectify the situation as it continues to impact my ability to restructure my financial life in my best interest.
Company Response:
State: AZ
Zip: 85008
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have been paying my private student loans since XXXX but I thought enrolling in a lower interest program was helping me but what was happening was the capitalized interest was simply being added to balance. I have tried consolidating these loans but because they are private they do not qualify. And other lenders are not will to give me a {$60000.00} loan for these. Basically even with my payments all these years my balances have not gone down very much and most of them say estimated payoff dates of year XXXX and XXXX. I have also applied for discharge for schools that are no longer accredited ( XXXX and XXXX ), which many of these loans are from, and of course they never qualify. I feel like I am being robbed and will never pay these off. I wish I had never gotten these loans and the truth is I don't even think any of the classes were credited towards my degree. I have reached out to the servicer and all they do is tell me my payment history and federal student aid refers me back to the servicer. I never thought these loans would be this terrible and never ending. Aside from that the interest has risen up to 8 % and even 10 %. I am providing a loan detail sheet from the servicer from XX/XX/XXXX and then one from XX/XX/XXXX and you will see how little the balance has gone down. It also has the whole payment history for your review. I am also including the discharge applications and denial letter.
Company Response:
State: CA
Zip: 91706
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have a FFELP loan that has been serviced by Navient since XXXX. Originally my loans were through XXXX XXXX and totaled about XXXX. Since my individual loans were consolidated into an FFELP and serviced with Navient, I have had nothing but problems and unfair fees and compounded interest added onto my loans, giving me a grand total of close to XXXX in loans because of this. Whether I was working in education, for a state, government or non-profit entity or even XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and out of work for XXXX years, or a XXXX mom of XXXX, every time I would call Navient and explain my issues with my high monthly payments, their only main solution was to place my loans into " forbearance '' which is where all of these compounded interest charges came into play year after year with them emphasizing that this option would bring my account " current ''. Although I am a XXXX XXXX XXXX XXXX employee, I was told that I may not qualify for Loan Forgiveness and again my only options were to do forbearance/deferment and /or an IBR which I had to complete the application for. During XXXX, we as state employees were sent home basically from XXXX XXXX with times of us having to collect unemployment but with the majority of time working from home. I knew this servicer, Navient was giving me the runaround but I felt I had no other avenue and wanted to remain in good standing and not get negative info reported to the credit bureau. Therefore I was ecstatic to learn that Navient 's bad business practices had finally caught up to them and they'd no longer be the servicer of loans. I was also happy to hear about the class action suits against them would result in loan forgiveness and even restitution for some, due to their methods of placing people into forbearance like they did with me, that caused them to be deeper in the hole. Lastly, I was glad that I no payment would be due until XXXX XXXX as per President Biden in addition to Navient no longer servicing my federal loans. I thought finally there would a sense of freedom and relief for all of the injustices done to unsuspecting clients like myself. Then all of sudden I started receiving letters from Navient stating they were going to report me to the credit bureau for late payment and I was in danger of default. I went online and checked my account and didn't see new servicer, XXXX XXXX I soon learned a couple of weeks ago that Navient was indeed still my servicer and I was not eligible for any of the forgiveness, restitution or Covid relief break in payments all because Navient was still handling FFELP loans??? This was an unbelievable blow. As of XX/XX/XXXX Navient did report my non-payment, which i was unaware of to the credit bureau which resulted in my credit score dropping by XXXX points. I feel this is an ongoing unfair battle that seems to keep accelerating on so many levels. I had no idea my type of direct loan would not be eligible for any of the relief being offered to so many, nor that Navient would be able to continue their unethical practices and be allowed to service any loans. Since I too was a victim of their schemes to keep me in forbearance which caused my loans to elevate astronomically in cost because I was unable to pay XXXX. I should be able to receive some of the same relief my fellow Navient customers are. I have since applied for a Direct Loan consolidation as of XX/XX/XXXX after learning that the FFELP is a different type of direct loan but I am still receiving letters about default from Navient. According to Navient, I have to pay XXXX. with XXXX past due and XXXX in unpaid fees still saying that if I'm unable to pay they can offer me ways to temporarily postpone my payment... .aka ... '' forbearance ''. I thought when my last forbearance was over, I would start the XXXX again. What happened to that? Any help I can receive in getting any type of relief in terms of loan forgiveness, restitution, and most importantly a new and honest loan servicer would be greatly appreciated. I have been bamboozled from the beginning with bully of a servicer. Navient. I have no trust in them and am left with XXXX in loans because of them. Their unfair practices, manipulation and bullying tactics have caused them to get fired from handling direct loans they should released of their duties to service FFELP and any other loans as well. Please help me with this most draining situation.
Company Response:
State: NJ
Zip: 08016
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I took out a loan in 2009 through Navient in order to attend XXXX University for my XXXX degree. They made it seem like the general principle interest wouldn't be that much and they recommended to me and my parents that I could defer the payment after I graduated. I deferred my payments and attended Arizona XXXX for 2 years to attain a XXXX XXXX and by that time while I was in " default '' of the loan my interest accrued exponentially. There was no mention of the accruing interest of what they originally told me and for the past couple years I have been stuck with huge debt. Last week someone had mentioned to me that there was a lawsuit against Navient and their fraudulent statements of borrowers like me. It was stated the settlement would forgive the current debt, but nothing has changed in my account, nor a letter from them about this. I didn't want this to be swept under the rug and am asking for your help.
Company Response:
State: OR
Zip: 97756
Submitted Via: Web
Date Sent: 2022-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-15
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: Navient calls me over 10 times per day, before XXXX & after XXXX. They use approximately 5 different telephone numbers.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: Since the settlement agreement regarding XXXX XXXX I've made calls on several occasion to get my private loans discharged, was transferred to the military coordinators for them to tell me that they have no answer to getting those loans discharged. I was told to continue to pay to this fraudulent private loan. I even submitted a loan discharge application, haven't heard any feedback regarding it.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX accounts that I have are under forbearance with the COVID-19 protocol that no payments were due until XX/XX/2022... I have been getting harassing emails, phone calls and letters. The accounts are up to date until the forebearance period is over. These accounts are well over XXXX XXXX XXXX and should have been removed from my credit but illegal collections activities are making this very stressful Please resolve
Company Response:
State: MA
Zip: 02151
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-14
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: As holders of a spousal consolidation loan through XXXX we are unable to consolidate into a direct loan in order to receive XXXX XXXX XXXX XXXX. My husband and I are both XXXX who have paid well over 120 payments on our loans. This practice is burdensome and unfair. It punishes married public servants. Please change the direct loan requirement or enable those of us who have 120 payments to be forgiven without having to reconsolidate.
Company Response:
State: NY
Zip: 146XX
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A