Date Received: 2022-03-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Made a payment on XX/XX/22. Was advised to make a payment of {$50.00} Received confirmation email of payment Later received an email that I owed {$1.00} AFTER a payment has already been made Called today on XX/XX/22 at XXXX AM EST To make the payment and get clarification on WHY this issue happened. Informed both reps that this is now the FIFTH time Navient has played with a payment, and I asked to have the loan cancelled, as it is nearly 100 % paid off. A copy of the email I sent to Navient, after they continued to lie about payments : " XXXX XXXX XXXX, Please disregard the previous email. I have taken a look at the document that was sent, and that response is not appropriate to the actions in which your company, Navient, has taken. Navient has proven that they can not be trusted to tell the truth when it comes to processing payments, or honouring contracts, and as such I do NOT accept the response that was given. There is no way, that XXXX payments = the amount of the loan, when in reality, the loan is actually paid off, and I am paying the PRINCIPAL aka the INTEREST on a {$2600.00} ( rounded ) predatory loan. I am not sure who I would have to speak to about this, but I will not and am not accepting such an impersonal and robotic corporate response. I want this loan completely cancelled, and I will not accept anything less. Since I keep and have kept my word and have paid on time for the past 2-3 years on this loan, you as an individual and your employer should do the same. In fact, I would like everything in writing, including the original term of the loan, and the ACTUAL rate on this loan. I am very familiar with the fact that your employer is currently facing severe legal action behind tactics such as the one that you tried to pull with me for the SECOND TIME. Please read up on what is happening with your corporation : Updates on Navient lawsuits Navient Student Loan Borrowers Navient Deceptive Student Loan Practices Navient Multi-State Lawsuit Settlements Navient Student Loans to be cancelled Also, it is interesting that the institution that loan was for ( school ) has been shut down, for predatory practices as well. XXXX XXXX XXXX XXXX XXXX and other for profits closing XXXX XXXX XXXX XXXXXXXX I am not sure what game you are playing, but it is disheartening to know that your corporation cares more about putting people ( and keeping them ) in debt. I am NOT one of those people. This loan WILL get cancelled. ''
Company Response:
State: PA
Zip: 19144
Submitted Via: Web
Date Sent: 2022-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have been paying XXXX XXXXNavient private student loans on and off for at least a decade now and my total balance owed has never decreased but instead INCREASED with no hope of it ever lowering. Throughout the years I had to get on a Rate Reduction plan where each time I needed to extend the payment plan, the monthly amount increased despite being asked the amount I can afford per month. On Tuesday, XX/XX/2022, my latest attempt at trying to lower my monthly payment and extend my Rate Reduction plan, I tried to fill out a financial form to provide updated information highlighting my current financial obligations and what I would be able to handle financially moving forward ( which isn't much AT ALL ). Unfortunately the form I filled out was not properly submitted on my end due to an error so I decided to call Navient instead. When I called Navient, I gave the representative my information for confirmation purposes and informed her that I'd like to provide my financial information via phone since something wrong happened when I tried filling out the form online. The representative ONLY asked for my monthly take home pay AND NOTHING ELSE. I was not asked about my rent, utilities, phone bills, other financial debts, etc... Instead after taking note of my take home pay, the representative told me they can extend the Rate Reduction plan for another six months at 7 % interest rate and the only other option would be the Interest Only plan which would be more money to pay monthly. I informed the representative that I COULD NOT afford that amount AT ALL especially since all of my bills have increased and I would like to avoid going into default as that may be my only option. The representative then told me the she was sorry and those were the only options available to me. After getting off the phone, I attempted to fill out the financial form again and fortunately it went through successfully. I'm hoping this time my financial struggles will be taken seriously and into consideration as opposed to being dismissed. I have tried for years and years to be able to have a reasonable monthly payment that I can afford and they can get their money, but instead I am being forced to pay more and more when I literally CAN NOT AFFORD IT! I have been paying other bills late and postponing what I can just to make ends meet. I have expressed a number of times that what I can handle is to pay one loan at a time allowing me to have a better chance at paying off my loans while Navient still will get their money. Unfortunately I have not had Navient compromise with me AT ALL. And what's worse, I also have a great number of Federal Student Loans to pay off as well and I'm not sure how I'm going to pay that off when Navient refuses to compromise! I am at my wits end and am ready to just let my loans go into default just to have a little chance to save some money to pay my bills, pay down my debts, and have enough money for groceries. I've even asked if there was a way that I can settle my debts and was told no. I would like to know who I can speak to and/or who would be a reliable source to get this situation handled fairly and justly. I am very disturbed and anger that this institute would blatantly dismiss the financial struggles of an individual while willing to increase the monthly payment during a nationwide inflation crisis with price increases everywhere!
Company Response:
State: MD
Zip: 21208
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I spoke with Navient on XX/XX/XXXX, requesting to lower my payments. I was offered a graduate plan for {$190.00} per month. I was told that due to a system error the changes could not be made on XX/XX/XXXX. I was instructed that my loan was forwarded to the technical department to correct the error message. It was stated that the plan change would take plan in a few days. i was also instructed that one of my loans was paid ahead up until XX/XX/XXXX and the loan due date would need to be changed to XX/XX/XXXX before the graduated plan started. As of today, XX/XX/XXXX I am still waiting for the graduate plan changed to lower my payments. I told that the error message " remove auto-payment '' is still on my account and I must continue waiting until they can resolve the technical issue in their department. Also, I don't have auto-payment on my account. This error will affect my credit bureau and also my daily interest.
Company Response:
State: IL
Zip: 60435
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I graduated from XXXX school in XXXX with just over {$200000.00} in federal student loans, all FFELP. When the pandemic began and the Administration paused interest and payments for most federal loans, I contacted my loan servicer at the time -- Navient -- to see if my loans qualified. At the time, my husband and I were struggling to cover the costs of child care because our daughter 's school was closed, requiring us to pay someone to watch her and help her with remote learning. We both work XXXX-XXXX. Navient told me that the type of loans I have did not qualify. They did not tell me that I could consolidate my loans and that this would allow me to qualify for pandemic relief. I had no idea that this was an option. They instead directed me to a forbearance, which I ultimately had to do in XX/XX/XXXX, because I simply could not afford my student loan payments along with the ongoing increased child care expenses of the pandemic. In Fall of XXXX, I was able to attend a seminar regarding the Public Service Loan Forgiveness program, in which I learned that I was required to consolidate my federal loans in order to qualify for PSLF. I did consolidate, and was then surprised when my consolidated loan then qualified for XXXX interest and XXXX payments due to the pandemic. Navient should have informed me about this back in XXXX. The interest that I paid to Navient during the time when I could have had XXXX interest should be reimbursed to me. This was deceptive and a violation of the law.
Company Response:
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hello, I have a student loan with Navient that I do not even remember applying for. I have been making payment the best that I can but I don't believe that this is correct. The origination date - XX/XX/2007 - Supposed Original Loan amount ; {$8200.00} ; Supposed unpaid Principal {$24000.00}. I requested the promissory note and all documents regarding this student loan but they could not provide the necessary document for me to investigate.
Company Response:
State: TX
Zip: 75115
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: XXXX XXXX had me file for these loans under the knowledge I would be able to obtain the degree promised when first applied to the school.
Company Response:
State: TX
Zip: 75019
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have student loans which have been consolidated more than once upon Navient 's recommendation. First time they were consolidated I was told by navient or XXXX XXXX more than 20 years ago that after 10 years of on time payments, My loans would be forgiven, whatever balance was left if any. I was told I qualified for this because of something to do with being a teacher of the speech and hearing handicapped. I believed them, and planned my future around that for some time, as servicers changed and representatives training changed, suddenly one day I was told that this wasn't true! I now sit with over XXXX in student loans, my educational loans come from XXXX and XXXX college, however it was the servicers who gave me false information. I am almost XXXX and didn't expect to be lied to by a loan servicer. I wasn't familiar with all the repayment options income based, etc.. from the start, and I was totally misinformed because I was ( YEARS LATER ) told that I needed to be consolidated to a direct loan to qualify for any forgiveness, and that I didn't qualify for forgiveness under the plans... it was devastating! And is a hardship to be told that I will be paying for these loans for 20 more years, but if i had been in a different program after 20 years of qualifying payments it would have been forgiven. If I'd been in that program I'd been near the end of repayment now! This is a mess
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Navient is reporting two accounts that do not belong to me on my consumer report. I, XXXX XXXX XXXX do not have a loan with them in my name. They have failed to provide any information to me regarding these accounts.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I, XXXX XXXX, am disputing fraudulent activity on all reports. I have no knowledge of these accounts. I've been reaching out for a while now. I am a victim of identity theft. I did find out that it was for a school called XXXX XXXX XXXX. XXXX XXXX has been sued for violating the law by doing illegal things to encourage students to attend their school, and that I never would borrow any money to pay for XXXX XXXX courses knowing they doing illegal things. I never attended this school. This school has lost accreditation for fraudulent activities. They were selling personal information. I've contacted Navient who is currently reporting on my report. They are unable to provide me proof of any loan documents pertaining to this. The loan amount is totaled up to {$60000.00}. I asked that this matter gets resolved immediately with your help as I've stated to them as well. This is hindering me from actually bettering myself. This is fraudulent and I restate my demand for proof of the debt, specifically the alleged contract or the other instrument bearing my signature, as well as proof of the company 's authority in this matter. Absent such proof, you must terminate this collection action and correct any erroneous reports of this debt as mine. For the record, I state again I have no account with student loans, nor am I a customer, nor have I entered into a contract and also
Company Response:
State: MD
Zip: 21133
Submitted Via: Web
Date Sent: 2022-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-19
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Navient solutions violated XXXX title XXXX XXXX. XXXX. During the 30 day validation period the consumer was unable to verify such debt claims due to lack of sufficient evidence. The original contract with the red ink wet signature was not rendered. However, Navient sent a promissory note that did not bear the original signature of the consumer. Consumer clarified that the signature did not belong to him. In conclusion consumer will litigate Navient for fraud, tax invasion, harassment, violation of XXXX, Violation of FCRA and violating special deposit. Affidavits of fact were sent to Navient under special deposit with special instructions of which instructions were not followed. By law this results in breach of contract. XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX. Navient is also violating a cease and desist that was sent to them. I request that you audit Navient for such violations. This complaint serves as evidence and will be applied to the case.
Company Response:
State: DC
Zip: 20003
Submitted Via: Web
Date Sent: 2022-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A