Date Received: 2022-03-29
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have Navient student loans that are private but showing up as federal debits on a XXXX system used by the bank to approve an FHA mortgage. Now I can not get a home loan because of these debts.
Company Response:
State: OH
Zip: 44145
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX I called to make a payment in response to an email I got from Navient offering a dollar for dollar match on my loan. I talked to the agent on the phone and they stated if I made a payment of {$710.00} that would bring my account current. I made that payment. I have received multiple calls every day from their accounting department trying to collect payment and I've explained to them that I made a payment on the dollar for dollar offer. Now they are stating that only pays interest, and I have been credited {$0.00} to my account and that I still need to pay {$710.00}. They also threatened to call my mother, who is a co-signer of the loan I took out in XXXX - XXXX. My original loans were for a total of {$37000.00}. I have an outstanding balance of {$30000.00}. I have made a total number of payments of {$95000.00} throughout the lifetime of the loan so far.
Company Response:
State: IL
Zip: 60605
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: RE : STUDENT LOANS NAVIENT Reported : XXXX. XXXX, XXXX {$19000.00} In good standing NAVIENT Reported : XXXX. XXXX, XXXX {$28000.00} In good standing NAVIENT Reported : XXXX. XXXX, XXXX {$15000.00} In good standing As per my recent email with CFPB I indicated that NAVIENT agreed to remove me as a comaker/cobuyer as of XXXX when I turned XXXX .... as per a recent email from XXXX their was an acknoledgement that this is being done, i misplaced the email, only way i can retrieve if i do a system restore, nonetheless I need all three loans removed from the 3 major credit bureaus, my son XXXX is paying these loans on time. I am XXXX and I just want Navient to make good on their promise. Thank You XXXX XXXX
Company Response:
State: NY
Zip: 11572
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been having trouble paying my private student loan with Navient latley for 2 reasons. 1. ) I lost my job in XXXX due to FMLA and did not have an income. 2. ) Navient has a variable interst rate on my loan an keeps changing it so that any payments I make on the principal are null. The issue occured on XX/XX/22, When I recieved a call from navient referencing the previous week when I had negoiated a lower interest rate on one of my 2 private loans. Navient said so or I could avoid default on one of my loans. According to the agent navient made a mistake in processing and scheduloing and the wrong loan fwas altered with a lower interest rate, and Navient also applied my payment to the wrong acccount. I recieved a phone call from an agent on XX/XX/22 demanding that I pay additional money and reauthorize my agreement and pay again. When I asked for this error and new repayment plan in writting the agent refused to provide me with any documentation and demanded more funds. I then told her that her hostile tone and agressiveness were in appropriate and that she is no longer allowd to communicate with me citting FCRA. She ignored my request and then providied me false information about my loans and rebuffed the validity of the FCRA. The call ended with her threatening my fincial wellbeing. This behavior is consistant with the predatory and illegal practices Navient has been practicingfor years. Not only does this loan create an unreasonable burden because of the variable interest rate. I have recieved years worth of threats and misinformation about my loans. Besides resolving this issue particular, I would like to obtain " a right to sue endorssment '' against Navient I have been illegally minipulated, lied to and been defrauded by navient for over 10 years and this illegal and immoral behavior must end!
Company Response:
State: KS
Zip: 66061
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On or around XX/XX/2022, I was reviewing my account for an FFEL loan being serviced by Navient and realized they had continued to charge interest in spite of the federal moratorium. I reached out to them. My Navient account is XXXX ; I can not discern the remainder of the account # from the website. I can not find an account # on my FSA account. On XX/XX/2022, I received a response, effectively telling me my loans are not owned by the Department of Education and therefore not eligible for the waiver. Belieing this to be incorrect, I contact them again on XX/XX/2022. To the best of my knowledge, my FFEL loan was taken with the Dept of Ed ( I have other FFEL loans that are clearly Dept of Ed loans, and this loan is listed amount my federal loans ) and informed Navient that I needed to see documentation of when the loan ceased to become a Dept of Ed loan. On XX/XX/2022, I receive a response again informing me my loan was not owned by the Dept of Ed, providing no other subsantiation or documentation in support of this assertion other than instructing to me to look at a note on their website. On or about XX/XX/2022, I responded to Navient, making it clear that I was asking for documentation of the alleged transfer of the note to Navient as an owner, as none has been provided. On XX/XX/2022, I received a response from Navient indicating they were sending me my Promissory Note ( which is not the documentation I asked for, nor have I received it ). The message goes out of its to not state who originated the loan, only who serviced it. It also asserts that a transfer of servicing occurred with no formal documentation. On the same date, I responded again to Navient, making it clear that I was contesting the idea that they were the owners of the loan, and explicitly asking to see any and all documentation relating to the transfer of the ownership or servicing of my loan. I included a demand that Navient preserve all documents, ESI, etc, related to the loan. On XX/XX/2022, I received a response from Navient indicating that it would be sending me notices regarding the change in servicing, and otherwise asserting that a transfer of servicing ( the statement is deliberately ambigous with respect to ownership of the loan ) had transferred from the prior servicer, XXXX XXXX, to Navient with absolutely no documentation of any kind. Implicitly, Navient is asserting that the ownership of the loan changed without any formal documentation with respect to same, and they have no intention of producing documentation that would evidence such a transfer. That same day, I responded to Navient again. I made clear to them my issue is with respect to documentation as to who owns my loan. I informed that in my experience as an attorney who works with transactional documents, the idea that a ownership of a loan could transfer without any documentation was ludicrous. I explained to them that, absent such documentation, I considered their actions in collecting principal and interest on this loan was fraudulent, put them on notice that I would be filing this complaint and likely a subsequent lawsuit, and reminded them of their duties with respect to the preservation of documents. I have received no response and no documentation from Navient since that time, and this is where the matter currently stands.
Company Response:
State: NY
Zip: 11102
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-29
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: My name is XXXX XXXX my student loan debt goes back from 1996. It was {$20000.00} or less. Over years job struggle and career changes and economy up and down. The issue i been having is the repayment monthly payment are way too high and the interesting rate is way too high. The last time i applied was for debt reduction for government employee. It was denied. Now the Navient Company is ask me to consolidate my account to apply for the lower payment. This debt should be wipe out or all interest rates should be wipe out. I have {$2700.00} mortgage and kid headed to college and car notes and inflation with gas prices. Our president Biden wipe out certain student loans i ask for debt removal and never received any answer. Im XXXX yr old and carry this debt has been a ball chain. What I'm asking for is amnesty or debt forgiveness.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: To whom it may concern : I am writing to you today for your assistance with a long-standing issue regarding repayment of my student loans. I apologize in advance for the length of this message, but thank you kindly for your time and attention to this matter. My private loan servicer is Navient, and I feel that they have been handling my account deceptively and unfairly. They constantly bombard both me and my parent 's with phone calls morning, noon, and night requesting payments more than the amount necessary to bring my account current. On XX/XX/XXXX, they sent a threatening letter ( see attachment ) highlighting my outstanding delinquency, but they have failed to offer any kind of resolution other than to place me on long-term forbearances or temporary deferments to further delay payments while interest is accruing. On XX/XX/XXXX of this year, I spoke with a Navient account manager who reviewed all of my income, bills, etcetera, which clearly shows I am not in a very good place financially. Rather than offering affordable repayment options, she reassured me that Corona Virus Pandemic Forbearance would be applied to my account for 2 months. She said I would have to revisit this again in XXXX and then request financial hardship assistance. On XX/XX/XXXX, when I called to follow-up on my account, a representative told me that it was still pending approval and the forbearance is only effective through XX/XX/XXXX ( if approved ) contrary to what the manager told me. Instead of offering a resolution or options for affordable payments like they promised, they are taking legal action through collections and seeking a judgment from court to seize my family 's assets and income. I have always requested income-based repayments in the past because my understanding is that they can lower the monthly payment or even make it {$0.00} if you are a low-income family or struggling financially. I thought that's what the manager was aiming for when she reviewed all of my finances. They always seem to revert my account back to standard repayment option without bringing it to my attention. I can not even remove my mother as cosigner because I do not meet the appropriate credit requirements to do so. Now my parents also have to bear the burden of harassment from Navient. I spoke with a representative today, XX/XX/XXXX, by the name of XXXX. He said my pandemic forbearance was denied but could not provide a reason why. He again denied my eligibility to qualify for the Navient settlement even though I read out the specific criteria to him and that I feel I should be considered. He said I must have defaulted on my loan before XX/XX/XXXX to be eligible. However it clearly states in the settlement : " Generally, to be eligible for private loan debt relief, the loan must have been in past due status for more than XXXX consecutive months prior to XX/XX/XXXX. '' When I asked him for the transaction history of my account, he said for the past 12 months there have been no payments. He did not give any flexibility to lower my monthly payment. He only gave me a forbearance option of {$50.00} to delay the monthly payment until XX/XX/XXXX. I do not like calling this company because I never receive a resolution to my problem. I feel that the representatives are trained to use bullying tactics when speaking to their customers. It has been this way for a decade where I call in to make an arrangement for a lower payment and they just persuade me to enter forbearance or else my loan will default and legal action could ensue. Not today because I know my rights and choose to stand up against the repeated and deliberate fraudulent practices shown by Navient. As you XXXXay know, they have been involved in a multi-state settlement for violation of consumer protection laws due to engaging in unfair and deceptive servicing and collection practices. These lawsuits and investigations were raised by many State Attorneys General which resulted in the final settlement. As mentioned before, I tried discussing with Navient that I do meet the criteria for student loan/debt cancellation, but they do not agree with me. I don't know if this is related to the fact that Texas Attorney General XXXX XXXX did not follow suit. I have also reached out to XXXX XXXX XXXX and XXXX XXXX XXXX for assistance. I will also be reaching out to the Massachusetts Office of Student Loan Ombudsman. I was unsuccessful in my attempt to reach Navient Office of the Consumer Advocate. I attended a private institution from XXXX to obtain my XXXX XXXX XXXX, the XXXX XXXX XXXX XXXX, but due to their unaffordable tuition rates, I was pushed into borrowing federal loans from the U.S. Department of Education , as well as private loans from XXXX XXXX XXXX They also persuaded my mother to become a cosigner knowing that I am financially incapable of affording repayment of the loan upon graduation. They promised a great education and high-paying salary, but in reality landed a $ 30-35,000 income at two companies that eventually went out of business. I have since then enrolled in courses to advance my career both in XXXX and XXXX. Fast forward to today and I'm responsible for {$70000.00} in private and federal loans. This for-profit institution defrauded me and many others and continues to engage in predatory practices together with Navient and perhaps other loan companies. I am a productive individual but never had the financial stability I dreamed of and that many of us dream of. The pandemic didn't help my situation, and I ended up losing my full-time job. I made the personal decision to pursue continuing education courses to advance my career and obtain my court reporting license. I also work part-time in the transcription industry to support my husband who works very hard at his blue-collar job. Together we are just trying to keep a roof over our heads and provide for our two children the best we can. We always retain the hope that we will someday put our financial difficulties behind us and have a fresh start. Unfortunately, the outstanding loans that started with XXXX XXXX and U.S. Department of Education and then transferred to the following companies : Navient and XXXX. has prevented me from the opportunity to overcome a mountain of debt and repair my credit. I am up to {$20000.00} of debt in private loans and {$50000.00} in federal loans, totaling {$70000.00} and continues to increase each passing day. Overall, this shocking amount has been a huge weight on my shoulders and a great cause of worry and stress over the years. It is my hope that you have some oversight on this topic or perhaps you can provide some information on how to resolve this matter. I would also like to know if you are able to intercede with Navient and demonstrate that I meet the criteria that was outlined in their settlement for student loan forgiveness. Again, your time and attention is very much appreciated!
Company Response:
State: TX
Zip: 77025
Submitted Via: Web
Date Sent: 2022-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Creditor : XXXX XXXX XXXX - XXXX Creditor : XXXX XXXX XXXX Account XXXX Creditor : XXXX XXXX - Account : XXXX Creditor : NAVIENT - Account XXXX Creditor : navient - Account : XXXX Creditor : XXXX - Account XXXX Creditor : XXXX XXXX - XXXX Creditor : XXXX - Account XXXX Hello this a complaint for the credit companies mis reporting such as XXXX, XXXX, XXXX these accounts are miss reporting on my credit report and they are reporting the same debt multiple times to the point i cant get any new lines of credit because of them. I also wanted help with getting the Navient loan forgave I am a XXXX veterans please give me a call at
Company Response:
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I have two student loans serviced by Navient. Originally they were serviced by a different provider, but Navient purchased the loans. Monthly without fail, Navient begins calling me 15 ( or more ) days prior to my payment due date. They call at least five times daily, sometimes as many as ten times, and the calls start as early as XXXX PDT and go as late as XXXX XXXX, seven days a week. Often when I answer the phone, there is no one there and the line goes dead. On the occasions when the call does connect, I get the standard " This is navient calling about your student loan payment. ''
Company Response:
State: NV
Zip: 89030
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I paid XXXX XXXX before loan was transferred to Navient in XXXX. I have no record because I bank with a different bank Shows XXXX day late without XXXX or XXXX day late. All three bureaus show different information Account was in litigation while they reported late They failed to investigate disputes I disputed loans all XXXX XXXX all disputes were not investigated and verified accurate. Just disputed again last month and failed. I called to have them remove late payment and they would not do it. Even agreed to pay for a loan that was already paid off.
Company Response:
State: WA
Zip: 98032
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A