Date Received: 2022-05-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I received an alert from XXXX Credit Report Monitoring system of XXXX points decrease, BECAUSE Navient is reporting inaccurate, unverified, not validated and frivolous account ( s ) information to include a " LATE PAYMENT ''. Please take notice UNDER the Fair Credit Reporting Act ( FCRA ) NAVIENT is VIOLATING my federally and state protected consumer rights to privacy and confidentiality under 16 USC 1681 and 15 USC 6802 ; The law clearly states a consumer reporting agency CAN NOT furnish an account WITHOUT MY WRITTEN INSTRUCTIONS. Moreover, under the FDCPA debt collectors are NOT allowed to communicate with me ( the consumer ) under 15 USC 1692C. Additionally, NAVIENT IS IN GROSS NEGLIGANCE due to the fact of National COVID-19 Pandemic and " on XX/XX/2022, the U.S. Department of Education ( ED ) extended the student loan payment pause through XXXX XXXX " This PAUSE includes : A SUSPENSION OF LOAN PAYMENTS, A 0 % INTEREST RATE, STOPPED COLLECTIONS ON DEFAULTED LOANS. CFPB please address and correct XXXX and Navient, and please refer this CLAIM to any and all Offices of Redress to address these violations being committed against me, the consumer and more than likely many other people in the public, and across the united states of America! ThANK You!!
Company Response:
State: TX
Zip: 77406
Submitted Via: Web
Date Sent: 2022-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been calling Navient to confirm that My Tuition Answer loans were part of the multi state settlement that stated that the loan would be cancelled under certain conditions. When I talked to multiple people they stated that I am not part of the cancellation. However this is untrue. 1. My Loans were taken out from Sallie Mae between the time frame listed. I took out Sallie Mae Tuition loans between XXXX. 2. My loans were subprime. My credit score was well below the XXXX threshold. Hence the cosigner that was assigned. In the Multi State settlement it states that I fall under the cancellation for Category 3 Criteria. " Any non traditional private educational loan with an outstanding balance and in past due status as of the debt relief forgiveness date '' after 2002. I defaulted on these loans. They were past due. Sallie Mae XXXX Navient had to take me to court and they wrote off 71 % of the balance, and then told me that they would be in default status. In the court documents it states any non traditional loan that was made to a borrower with a FICO score below XXXX to attend a public or private university that was non profit. When I told them that I fall into this category they stated that they would not be forgiving my loans, because I do not fall into that category and they only are forgiving loans that are from Category 2 For Profit schools. This is in the face of the court documents that show Appendix A : Private Loan Relief, for Category 1 - All Opportunity and Recourse Loans, and Category 3 Non Traditional with subprime credit scores. There are 5 tuition answer Sallie Mae Loans that fall under the Category 3 - Non Traditional subprime credit category that should be cancelled under this agreement. Furthermore, One Customer Service Advocate or Representative told me that I may be part of another lawsuit under XXXX XXXX Navient, and that any payments I made after the bankruptcy may be refunded back. Not limiting to XXXX, Navient should remove the loans from my credit report, and cancel the debt. IF later XXXX vs Navient determines that money is owed, then also should they return any money back. I am asking that 1. Navient Immediately follow the XXXX guidelines and cancel these loans. 2. If XXXX succeeds in XXXX vs Navient then they can repay the money owed at a later date. I understand that I am part of both lawsuits against Navient XXXX Sallie Mae. However, right now Navient needs to cancel immediately the loans under the first Multi State Settlement against Navient. Later they can determine the repayment owed under XXXX vs Navient.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Multiple out-of-state calls from Navient regarding payment of student loan my deceased wife co-signed for her neice. Counted 20 automated robo-calls in last 5 days.Previously spoke to financial rep who explained the only way to have my name removed from loan was to make 6 continuous monthly on-time payments.
Company Response:
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been paying off my loans since XXXX on a income based plan managed by Navient. Almost none of what I've paid was applied to the principal. I know there is a settlement about this and I need to know if I am eligible as a recipient
Company Response:
State: RI
Zip: 02895
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: Navient reported to the credit bureau that my payments weee late which is false Because my loans were placed on forbearance at the time. They also put the incorrect amount doubling what is owed. I can not get a loan, rent an apt , or even buy a home because of this.
Company Response:
State: NY
Zip: 10002
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am writing to file a complaint regarding the college I attended and the company handling the student loans I currently have. I believe that the college I attended gave me unrealistic expectations as to the chances of acquiring a job in the industry I was pursuing a degree in and the student loan company misdirected me in the best way to pay off my student loans and how to handle times when I was unable to pay the monthly cost of my loan payments. In XXXX I met with staff from the XXXX XXXX XXXX XXXX XXXX. My brother was a student of this college at the time and I was interested to see if pursuing a career in video games or digital animation was feasible for me through this school. My brother was always the XXXX in the family, whereas my skills were mainly on the academic side of things. I explained that I had no previous artistic training or experience and also outlined what I wanted to accomplish, including the career I was interested in pursuing, by joining the degree program for a XXXX in XXXX XXXX XXXX XXXX. I was assured that I would be able to learn the necessary artistic skills during the course of the degree program and that the school had a very high placement percentage for graduates in the fields they studied. I made it a point to make my living situation known. I was married with a young son and lived in the suburbs with my family and would have to travel to the school daily. Also, I would need to find gainful employment after graduation and could not live on an unpaid internship, which I thought would be normal for an industry like this as an entry level novice. Again, I was assured that this would not be a problem. I decided to enroll in the college after having my mind eased by the staff there and began working towards completing the degree program. Between XXXX and XXXX I had attended a XXXX XXXX in FL, XXXX XXXX XXXX, and earned an XXXX XXXX in XXXX XXXX. Therefore, all standard pre-requisite classes had been completed before attending the Illinois XXXX XXXX XXXX XXXX except for a small number of classes such as XXXX XXXX. I assumed that since I had already taken XXXX years of college level courses and obtained an XXXX XXXX that my time in the program to obtain my XXXX XXXX XXXX XXXX XXXX XXXX XXXX would be shorter than a typical student attending college for the first time. I was told by the staff at the Illinois XXXX XXXX XXXX XXXX that I was correct in my assumption and I should be able to complete the program in 2 to 3 years maximum. This, however, was not the reality of how the situation developed. I ended up being a student of this college from XXXX through XXXX. Admittedly, there were some complications that did extend the time of my attendance there. Some were of my own choice and others were due to the schools policies that they were unwilling to make any exception for considering my individual situation. One thing that was my choice which extended my time with the college was taking time off of school to deal with a major medical issue. I had to have major XXXX to have my XXXX removed near the end of XXXX and had to take nearly a year off from attending classes until I was healthy enough to travel back to the college daily. The other thing that extended my time there includes two parts which are both due to the colleges rules and how they handled planning my degree program. First, even though I had been assured that my time at the college would be less than the standard 4 year program since I already had an XXXX XXXX and planned to attend classes year round somehow my degree program plan was set up for a 4 year period. This was never explained to me to my satisfaction, but I went along with it because I was assured that it was how the program worked after I had already began taking classes. Secondly, the school had a policy that if a student had XXXX or more absences from a class within a semester they automatically received a failing grade for that class and would have to retake it. I did not know about this policy when I began taking classes, and only found out about it when an instructor of mine told me to no longer attend her class due to my absences. I approached the XXXX of my program about this policy and asked if an exception could be made. Since I had a family, including a small child, as well as my own health problems there were times when it was not possible to make it to class. I had the computer equipment as well as the art supplies needed to complete all work that was being done in class at my home and I was always able to complete assignments as well as turn them in on time even when I was absent from class and missed a lecture. To be clear, these classes were split between some lecture time and a chunk of free time to work on projects. I had an hour commute each way that was dependent on the XXXX train schedule to get me to and from the suburbs to the downtown XXXX area. I was also frequently ill myself, or had family obligations that could not be rescheduled or missed. After explaining these difficulties with my program XXXX I was told he would look into the situation and eventually informed that no exception could be made to the rule regardless of the circumstances. Even though I was unhappy with the situation I continued to attend the school and work toward completing my degree since I had already spent so much time in the program and accumulated significant debt in student loans due to the cost of attending this college. I did ultimately graduate from the college in XXXX and began my job search with the aid of the school. Even though I was assured that I would be able to find a job in the industry without having to relocate my family when I began attending the school this turned out to not be realistic after I graduated. At the time there was no market for a person with my degree in the XXXX area. All jobs that I was directed to apply to were unpaid internships out of state in places like California, New York, and Florida. I followed the instructions I was given and sent out countless applications and demo reels of my work. Unfortunately, I did not receive even XXXX reply to any of the applications that were sent out and after a short amount of time the school no longer provided any assistance with the process of finding employment. I continued to apply for positions on my own with no success and eventually took a regular office job locally so I could begin to support my family. Just to give a comparison for your consideration, my brother also completed the same degree program that I did. He never attended college before starting there, but also took 4 years to complete the degree program. After graduation he was not able to find employment with the aid of the school. He ended up attending another school in Florida to receive additional training and certification in the field before moving to California hoping to find freelance work. In short, I believe the Illinois XXXX XXXX XXXX XXXX took advantage of having me as a student there and found ways to maximize their profits due to my enrollment. They did this through first misleading me as to the realistic expectations I could have to pursue a career after obtaining this degree. Secondly, they found ways to extend my enrollment with the university by planning my degree program over 4 years when I already had 2 years of college experience and an XXXX XXXX. Lastly, they were unwilling to make accommodations to their attendance policy due to my personal health and living situation since forcing me to retake a class would ensure that they would profit further. My next complaint concerns the company handling my student loans. They were initially through XXXX XXXX, but then transitioned to Navient. During the time of my attendance at the Illinois XXXX XXXX XXXX XXXX I did have to take student loans to pay for college. There was never a discussion of how or when those loans would have to be repaid. Also, if there was any surplus in the funds allocated to me during a certain time period that the loans covered I was encouraged to accept a refund check that was made out to me personally. I was led to believe that if I did not accept the check that the money would just be lost and would not lower the balance of my student loans. I did as instructed throughout the time of my enrollment with the college until my graduation in XXXX. After graduation, there were sporadic payments made on my student loan debt by my father. There were times when payments were not able to be made unfortunately. When I contacted XXXX XXXX and then Navient about these financial difficulties I was directed to request a forbearance on the loans. It was explained to me that this would stop any penalties for not being able to make the monthly payments, but that interest would still accrue during this time period. Between XXXX of XXXX and XXXX of XXXX there were XXXX different forbearance periods that I was instructed to take by the student loan company. In XXXX of XXXX, my father set up an auto-payment on the student loans in the amount of {$410.00} per month. These payments have been made without any problems from XXXX of XXXX through XXXX of XXXX. The reason the auto-payments were stopped is because I contacted Navient to get some information about the standing of my loans and received some disturbing information. I checked the history of activity on my loans on Navients website and found that it goes back as far as XXXX of XXXX where the principal and balance of the loans is shown as {$48000.00}. There are XXXX XXXX loans at an interest rate of 6.5 %. I calculated the amount paid just by the auto-payments made by my father since XXXX of XXXX and came up with the amount of {$46000.00} that had been paid towards the loans just by the auto-payments and this did not include the sporadic payments that had been made previously. I then called customer service at Navient to find out the remaining balance on the loans and how much time was left before they were paid off. I was told that the remaining balance after the payment made in XXXX of XXXX was {$43000.00}. This made no sense to me at all so of course I asked for more information. I was told that {$10000.00} was added to the principal of the loans due to the forbearances that were taken on the account. Again, this made no sense to me. They then explained that any interest accrued during a forbearance was capitalized and added to the premium on the loan. I had never been given this information before. I never received any notification of this detail over the phone or in writing. If I had known this, I never would have agreed to a forbearance. Also, I was told that after the interest had been capitalized that interest was also being calculated on the additional amount added to the principal. Their estimated pay off date on the loan is XXXX of XXXX. So, in effect, the company calculated interest during a forbearance then added it to the principal and then calculated additional interest on that interest since they capitalized it to principal on the account rather than accrued interest. I called back at a later time and spoke to a person that said they were a supervisor, her name was XXXX. She explained the same thing regarding interest during a forbearance and capitalizing it to principal. She then insisted that their personnel read all the terms and conditions to a customer before a forbearance is put in place. When I told her that this information had not been given to me she insisted that it had and had nothing further to say about that subject. She then explained that they calculate interest on the loans on a daily basis. She went on to explain that when a payment is received the accrued monthly payment is deducted from the payment after any fees had been deducted and any remaining balance was put toward the principal on the loan. I then asked about instances during the history activity on the loan about times when the complete payment shown went toward interest and nothing toward the principal. She told me that after a forbearance all payments made are put toward interest until the accrued amount of interest from the forbearance period is paid off. This again made no sense to me. If they capitalize interest from a forbearance period and make it capital, then how could payments after a forbearance be put toward interest when that interest had been made principal? Also, if that is the case then why werent payments put completely toward principal to cover the interest accrued during a forbearance? She did not elaborate or explain any further, but kept repeating herself. After realizing I was not going to get any further information about how Navient had handled my loans I asked what options I had to pay off the loans more quickly or get some type of assistance or forgiveness on the loan balance. She then told me about an income based repayment program that would adjust the amount of the monthly payments and also adjust interest based on my personal income. This was the first time Navient had told me about this program, even though I had explained to them previously when I was unable to make my loan payments it was due to financial hardship. She then told me that the balance on the loans could be forgiven if I converted the loans to Department of Education loans and participated in the income based repayment program. She said that if I did this then any remaining balance would be written off after 20 years. If I did not convert the loans to Department of Education loans she said that I could still participate in the income based repayment program, but the balance of the loans would not be written off for 25 years. The only other option she told me about was to refinance the loans to try and get a lower interest rate, but this would convert them to personal loans and no forgiveness or assistance would be available. Being completely dissatisfied with the information I had been given and wanting to find out if these practices were legal I started researching Navient. I found out that they settled a {$1.00} XXXX lawsuit concerning their handling of student loans and their business practices. I also found out that between XX/XX/XXXX and XX/XX/XXXX all auto-payments should have been suspended and the interest rate for this time period should be changed to 0 %. These loans also should have been placed into forbearance during this time period due to the XXXX XXXX passed by XXXX. Navient did neither of these things. They have continued to take auto-payments and charge interest during this time period. Ultimately, I feel that I was initially taken advantage of by a for profit institution, the Illinois XXXX XXXX XXXX XXXX, and then had my loans mishandled by the student loan company, Navient, through their misinformation or incomplete information given to me. The college mislead me as to the realistic expectations I could have regarding my time spent in their degree program and the possibility of acquiring employment in that field after graduation. Navient/Sallie XXXX XXXX XXXX me as to all of the details about how a forbearance worked according to their business practices and added what I expected to be interest charges to the principal of my loans and charged additional interest on that amount. Navient also did not follow the guidelines of the CARES Act by not suspending their acceptance of auto-payments or stopping to charge interest during the time period set out. If I am not eligible to participate in the lawsuit against Navient, then I am asking for some assistance as to how I can proceed to get some fair treatment and justice from these companies that took advantage of me for their own monetary gain. I am only in the situation I am in because I trusted the college and student loan company and followed the instructions they gave me.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: In XXXX, I originally had XXXX student loans that were part of the federal student loan program. Unbeknown to me, at some point, Congress privatized my loans, and they were taken over by Navient. After recently checking my credit report, I discovered one 90-day late payment for XX/XX/XXXX, but the payment for all the months prior reflected as current. I was under the impression that these loans were automatically included in the provisions to have student loan payments paused under the CARES Act. After speaking with two different Navient customer service representatives on XXXX, I was informed that these two loans were not covered under the CARES Act, and instead, they had been put into suspension under a Student Debt Burden Forbearance. I was also informed that this forbearance was back dated to cover whatever 90-day late payment listed on my credit reports, as if it was never late. Both customer service representatives refused to removed the inaccurate 90 day late payment from my credit report, even by reflection of what they reported, there was no 90 day late payment. This negative 90 day mark on my credit reports is causing me even more undue and unnecessary hardship during this pandemic that our nation is facing. My provisions and protections under the CARES Act have been violated. After the unwillingness of Navient to comply, I also disputed this information directly with the credit bureaus, and Navient was said to have verified and updated the information, but the XXXX late payment remains. The Coronavirus Aid, Relief, and Economic Security ( CARES ) Act, Pub. L. No. 116-136 ( XXXX. XXXX, XXXX ), at section 4021, amends the Fair Credit Reporting Act ( FCRA ). A new subparagraph ( F ) is added to 15 U.S.C. 1681s-2 ( a ) ( 1 ). This new FCRA subparagraph provides protections only if a creditor approves a consumer for an accommodation. An accommodation is an agreement for a forbearance, a payment deferral, a partial payment agreement, a loan modification, or any other assistance or relief granted to a consumer who is affected by the coronavirus disease 2019 ( COVID-19 ) pandemic during the covered period. 15 U.S.C. 1681s-2 ( a ) ( 1 ( F ) ( i ) ( I ). I was accommodated when the payments were put in its deferred status, and Navient did not delete the negative mark from my credit report. They only commented that the payments are deferred until XX/XX/XXXX. I demand that Navient remove the 90 late payment mark from XX/XX/XXXX, and show it as " ok '' and current.
Company Response:
State: GA
Zip: 30263
Submitted Via: Web
Date Sent: 2022-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: In XXXX and XXXX I took out XXXX in loans from XXXX XXXX for my daughter 's education. I was new to financial aid, I believed that I was getting a parent plus loan each time. Fast forward to now, it is a private loan, I have tried to work with now Navient only to be told that at this point my loans equal to XXXX. I can not afford the XXXX per month payment that they are demanding, 2 years ago I worked out a plan for XXXX per month, that lasted for 4 months, then it returned to XXXX per month. After that arrangement they only will put me on deferment, but won't work out a payment for me. My daughter is not in a position to pay this loan and I work for a non-profit. I don't want to file bankruptcy but I can't take the 12-20 calls a day. Now they are calling my XXXX yrs old mother, telling her she will lose her social security if she doesn't help pay this. ( She co-signed for the original loans ) At the time of the loans my mother was already retired, and I was only making XXXX per hour, at a non-profit organization. I believe I was set up for failure.
Company Response:
State: MI
Zip: 49203
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hello, My name is XXXX and I am currently looking for help and to report some issues I am having with Navient. It's a bit convoluted, but I will try and explain it with an example. I have XXXX loans with Navient right now ( I had more that will need to be looked at, but they were consolidated. ) Out of those XXXX, XXXX are ... wonky. An example is loan XXXX. I took out {$6500.00} and according to their website on the day of disbursement, on the day of said disbursement the amount owed says {$18000.00}. Then, in XXXX, there is a " resale '' on all the loans in question for almost the exact amount of the difference between what I took out and these random numbers. Navient can't explain it. I have tried to get answers from them, but they can't explain it. I am concerned that I have been charged inflated interest since as early as XXXX on some of these loans. I have been recording calls via XXXX and I have recordings, but right now I am looking for an attorney to help me figure this out, as I truly believe there is something wrong with all of my loans, and if there was a mistake it has inflated my debt to income ratio to at LEAST XXXX and perhaps charged me more interest than I was supposed to be charged. Hiring an attorney would be another serious financial issue. I have requested loan paperwork as well to see what the original loan terms are, and they won't email them to me since I live overseas. They will only send them via USPS. They have also changed my address multiple times over the last XXXX weeks, including to XXXX that I haven't lived at since XXXX. Thank you!
Company Response:
State: NH
Zip: 03110
Submitted Via: Web
Date Sent: 2022-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have called Navient about debt repayment and they told me that they have no idea where my debt is I called more then one occasion and my credit is going lower everyday and all I want to know is how to pay and set up payment plans I can't pay XXXX a month
Company Response:
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A