Date Received: 2022-05-23
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: In XXXX, I decided to pursue a new trade due in hopes of a new career path, and or having a second vocation to make extra money to supplement my income. This was when the housing crisis began, and I like so many were searching ways to avoid hardships. I decided to attend XXXX XXXX XXXX ( XXXX ) run by XXXX. This training required me to temporarily move to Arizona, where XXXX was located, so I had no choice but to take out loans to cover tuition and some relocation and living expenses. I attended the school around mid XXXX and stayed in the area until I graduated in XXXX. The school offered financial aid, which I had to accept to afford to go. But before accepting financial aid, XXXX sold me on guaranteeing job placement after I graduate, so the loan would pay for itself, so to speak. I went ahead and enrolled and took out the following loans : NAVIENT XXXX XXXX ( Account No. XXXX ) XXXX XXXX : Disbursed XX/XX/XXXX ; Amount of {$3500.00} XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$4000.00} XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$4500.00} XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$4000.00} TOTAL : {$16000.00} Upon graduation, I began paying on my loans and kept paying whatever I could to satisfy the payments. However, I was able to repay up to {$6000.00} up to around XXXX. In between the years I graduated and XXXX, I called Navient numerous time to inquire about debt relief/lowering payments. Nothing was offered except forbearance. If I didn't accept it, I risked being in default of my loan because I couldn't afford many payments, and this would bring it current. I and my family struggled through numerous financial hardships for years after I graduated. The school, XXXX, made many promises of helping find a job, but nothing outside of talk was ever provided to me. To add to this strain, most minorities that attended the school ( whom I stayed in touch years after ) all complained about being passed over and/or disregarded about job placement assistance. Those that were not minorities, whom I did befriend, found employment much quicker. But this could be a topic for a different complaint against the school. To continue, I kept calling Navient every year up to the present, asking about lowering the payment of forgiveness options. And every time, income based payment plans ( XXXX, XXXX, ETC ) were never brought to my attention from the Navient reps. with only continuing forbearance as the only option to keep my loans current. Only when I spoke to a friend, who graduated from College, did I learn about the REPAY programs. I called a few months back, XX/XX/XXXX, and requested to be placed on this program. I was approved, and given a reasonable payment to make. I complained to the Navient Rep. why this was never mentioned before to me and they dismissively responded they can not speak on behalf of previous staff. I was so mad, to put it mildly. So I resumed paying this year, now knowing that I could have been paying a lower, more affordable payment, close to 15 years ago and having a few more to potentially forgive my loan ( 20 years of payments ) or even being closer to paying the loan off. And every year I was placed in forbearance, my loan was reset and has more than doubled based on my latest statement dated XX/XX/XXXX : NAVIENT XXXX XXXX ( Account XXXX. XXXX ) XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$3500.00} - Now {$8400.00} XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$4000.00} - Now {$10000.00} XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$4500.00} - Now {$10000.00} XXXX XXXX XXXX Disbursed XX/XX/XXXX ; Amount of {$4000.00} - Now {$10000.00} TOTAL OWED : {$40000.00} My loan amount has almost TRIPLED in under 15 years! Not even the {$6000.00} i paid up to XXXX put any relief on this loan. And now I'll have to start practically all over again? To say this is a burden, and deceptive practice not only from the school in how they sold the career, but in Navient being deceptive all these years by keeping me misinformed, is a major understatement. I can see finally why so many are upset at these servicers and the entire system. My hope is I will have some recourse to avoid being in debt up to my retirement!
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: To begin this loan had defaulted back in XXXX and Navient took control. I was unable to make payments when they reached out to me at the beginning of XXXX because I am in XXXX XXXX XXXX. They only option they gave me was a temporary forbearance that came with the catch of paying XXXX dollars every 3 months. Now after a year they said I am no longer allowed to do that and my current payment would be XXXX dollars. With increasing cost of living and unchanged wages this is currently not feasible. I tried to negotiate with them and they told me the only option I have would be interest only payments at XXXX and that is also temporary. I only have two years remaining in XXXX and all Im asking for them is to work with me. Ive even inquired if a qualified under the recent lawsuit but no information was ever given to me. It was basically a take it or leave it attitude with no concern about defaulting and ruining my life.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Out of my 11 student loans, 3 are XXXX. First, when I applied for student loans at XXXX, they told me that the ffelp loan was the only federal loans Available for me when in reality there were direct student loans from the government that I find out about XXXX years later. XXXX XXXX, Navient, and XXXX took advantage of me. Have me misleading information. Steered me into options which were not in my best interest. Finally they did not honor terms like Covering the interest on federal subsidized loan when I was a full time student. Ive never had a late payment of my loan in my entire life. They manipulate me onto the loan. Second, over there years Ive tried to get the loans consolidated under the government program but they told me the only consolidation loans I qualified for were not eligible for the government loan forgiveness after 25 years of payments. In reality that was a lie. Third, they told me my only options when I was unemployed and still enrolled in college seeking my degree full time, was to defer my loans. It was many years before I found out about the {$0.00} payment. Thus I should be 14 years into a payment plan that would have been forgiven in 10 years. My loans could have been forgiven but because they steered me into putting my loans into forbearance instead of what was in my best interest Fourth, the XXXX entities did not properly counsel me when. Is was a naive teenager. Now I owe {$85.00} XXXX in debt when my original loans were approximately {$35.00} XXXX. XXXX, XXXX out of my 11 loans serviced by navient were incorrectly reported as XXXX days late and XXXX mo th unpaid for XXXX, XXXX, and XXXX, XX/XX/2021 when they In a forbearance due to COVID. Plus I had already applied to Renew my income based repayment plan.they confirmed over the phone all of my account Would be in forbearance until my repayment plan was reviewed and renewed. I found out about this by a sudden drop of my credit score for XXXX to XXXX. After many attempts to solve this with Navient and XXXX disputes with the credit bureaus, Ive managed to get some of the incorrect data off, but XXXX, XXXX, and XXXX still show incorrect. XXXX now shows current but on all three credit reports, they refuse to take the note of XXXX XXXX XXXX days late. It doesnt make sense logically, How can it be be XXXX - XXXX days late if they are reporting only 3 months behind. Honestly I think they need to forgive at least these XXXX loans because if Navient were honest, I would have qualified for them to be forgiven by now. They definitely need to report XXXX, XXXX, XXXX correct and no days late. I was tripple covered by the automatic Covid forbearance. I had requested a covid forbearance first. Then later, but before XX/XX/2021, I called Navient to asked to renew my repayment plans and they gave me a verbal forbearance while my application was reviewed and awaiting renewal.
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-22
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I'm trying to buy a house. I'm supposed to be out of my current XXXX Within 2 months. My mortgage broker called and told me that all of my navient accounts were reporting me as 90 days late, for several months, and consecutive months, over a year. I had contacted navient, several times for more than 2 years, trying to get my loans out of deferment, and set up monthly payments of {$50.00}. I would say to each person that times are hard during Covid, and that was all I could afford. Each person that I talked to would " counter offer '' me. Things like, " looks like we could set that up for {$75.00} per month, could you manage that? '' Or, " we can get a payment plan set up, but we are going to need it to be at least {$100.00} per month, any way that you could do that? '' Things like that every time. I would ask to speak to someone else. More times than not, the person on the phone was speaking " broken to very broken '' English. Having a language barrier during these conversations did not help matters. I was told that i need to go to their website and/or download their app. I would explain that I don't have a computer, I check my e-mails about once per month and mass erase XXXX XXXX at a time, I'm not a technical person, at all, and my phone is used for calls and texts. I just wanted to talk to a person to get this set up. I find it very hard to believe that there isn't anyone on staff, that I can give information to, and ask any questions that I may have of them regarding loans. I actually asked at least one of them, " why would you turn someone away that is trying to give you money every month? '' The last conversation was some time last year. Then I started hearing that all student loans were being " frozen, '' where payments and accruing interest were being paused. I was keeping up with all of the date extension, so that when it was over, I could try again. Mostly hoping that they would be happy to take my {$50.00} per month, since they hadn't been getting any money form anybody. I find out this morning from my mortgage broker that my credit score was horrible, and the only reason is navient. They reported to the credit agencies 90 days late payments for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. If student loans are " frozen, '' then they should not be reporting any negative payment activity, definitely 90 late payment reporting and destroying peoples credit, goals and life.
Company Response:
State: MI
Zip: 48327
Submitted Via: Web
Date Sent: 2022-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for d and purpose.
Company Response:
State: AR
Zip: 717XX
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Navient Account # XXXX Late payment month : XXXX XXXX 90 days late. This account is being reported incorrectly. How does it report 90 days late but not 30 or 60 days late. I have contacted the company to fix it but no response. There should be no late payments on this account. In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15USC 1666B A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response:
State: AZ
Zip: 85296
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Getting a loan
Subissue: Confusing or misleading advertising
Consumer Complaint: On approximately XX/XX/2021 I spoke with Navient about refinancing to lower my interest rate. They said they could offer a lower rate and I accepted. However they did not make it clear that they were refinancing it out of a government loan program into a private loan, which means it was now longer available for IDR ( income driven repayment ) and IDR loan forgiveness. They did send me one or two items relating to my credit score disclosure but they never provided me with a copy of a promissory note to sign or any loan disclosures stating that it was no longer going to be eligible for IDR. I don't remember this being anything that was discussed with me at all either. My loans are currently with Navirefi.com now. I do believe this is an illegal loan and an example of predatory lending as I was never made aware of these facts, and was surprised to see my loans move into this navi-refi portal. I simply asked for a lower interest rate, not for a completely different type of loan. Apparently there is a different way to refinance these loans which is confusingly called a direct refinance. By not providing written information explaining that I was refinancing to a completely different loan program, I do believe I was purposely mislead and I do believe fraud was committed.
Company Response:
State: CA
Zip: 92127
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On my credit report and XXXX account it is showing that I still owe Navient Solutions LLC student loans a balance of {$8600.00} when I made a payment to settle in full. I received a letter Saying I have a balance of {$0.00}. This was account was taken care of on XX/XX/2022. Navient hired a company by the name of XXXX XXXX XXXX to take the payment. Their information is XXXX XXXX XXXX. XXXX XXXX, XXXX, Ohio XXXX Ph. ( XXXX ) XXXX
Company Response:
State: VA
Zip: 23602
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This student loan originated XX/XX/1996, original amt was {$38000.00}, it is an FFELP consolidated loan, I was a student then and my husband had graduated and we got call after call about reconsolidating our student loan debt, locking in interest rate ( 9 %- which may have been decent back then ), eventually we did consolidate. Since then, it has been a LIVING nightmare. My husband has a XXXX XXXXXXXX, is currently on complete XXXX, we had to place loan in deferment/forbearance at times when he would be hospitalized. Fast forward to current, HIS original principle was d/c years ago based on his being XXXX, but I have now been assigned full burden of this loan and EVERY year I fill out my IDR application and Navient literally does not process my application in a timely manner, there are numerous obstacles thrown up by them which takes ALOT of time to deal with as it is almost impossible to speak w/anyone who can actually help, I have to escalate to supervisors and often times NEVER get the call back that I was promised ... I document EVERYTHING. I am a registered nurse so I know how to document and I do so thoroughly. I have been told that nobody can touch this loan - meaning I can not consolidate its ( I think now I can under the new rules? but I was advised NOT to because my payments start over ), Navient has put my loan into forbearance WHILE THEY PROCESSED THEIR OWN ERRORS ( I start the IDR application at least a month and half before it's due - and it NEVER FAILS to go passed the deadline because of THEIR ERRORS ... .my time has been reset and my payments set to zero toward the 120 payments, I have always made my pmt 's even when in the forbearance THAT THEY HAD TO PUT IT IN DUE TO THEIR NEED FOR MORE TIME TO PROCESS - BASED ON THEIR ERRORS- and I'm told that it's just tough luck, nothing can be done about that... there is nobody that I can speak with about it, it is literally SO WRONG and I can not imagine ILLEGAL at this point. My loan did not qualify for XXXX forbearance nor any Covid assistance plan, I have made my payments on time through both while other loans allowed no payments and/or froze interest accumulation ... .I have ALL OF THE DOCUMENTATION to support my claim and I am 100 % wanting to do whatever I have to to see what can be done for my loan/situation but also to prevent this from ever happening to anyone else. This has caused me SO MUCH STRESS AND XXXX over the years- I'm done playing their game. Please help me.
Company Response:
State: IA
Zip: 52404
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.C 1681 Section 604 A Section 2 : It also States as a Consumer reporting agency can not furnish a account with out my written instructions. 15 U.S.C. 1692C -If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except ( 1 ) to advise the consumer that the debt collectors further efforts are being terminated ; ( 2 ) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or ( 3 ) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy. If such notice from the consumer is made by mail, notification shall be complete upon receipts.
Company Response:
State: NJ
Zip: 08873
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A