Date Received: 2022-05-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Navient held my loans when I applied for the PSLF program 3 times. Each time, I was told I did not have the " right type of loans '' and that I needed direct loans. I had old loans, some of which were already consolidated, but many were direct loans. I applied 3 times but was denied each time. I now know I received incorrect advice : I did have federal loans including some direct loans and should have qualified for the PSLF program by consolidating them under the federal umbrella. Based on this incorrect information, I gave up on the PSLF program after the third denial and consolidated with XXXX for XXXX. I attempted to go through CFPB to try and get XXXX for XXXX to reverse the consolidation. They agreed to do so, but Navient refused to refund the money to them and reinstate my loans. I would ask CFPB to reach out to Navient to see if they would agree to refund the money to XXXX for XXXX and reinstate my federal loans. This would allow me to apply for the PSFL program and receive loan forgiveness. The amount I initially consolidated with XXXX for XXXX is around {$37000.00}. Thank you.
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: False statements or representation
Subissue: Impersonated attorney, law enforcement, or government official
Consumer Complaint: In XXXX, XXXX, XXXX XXXX, manager at XXXX XXXX XXXX XXXX, contacted me repeatedly to collect my student loan debt from their said client, NAVIENT Solutions, who held my student loan. XXXX proposed a {$9000.00} settlement from me on my loan of {$38.00}, XXXX balance, at that time ( it has since accrued over {$2000.00} in interest with my current loan holder, XXXX ). XXXX and I went back and forth several times on the phone negotiating terms. We discussed my financial and personal stressors affecting my repayment at that time ( to include me being between jobs from the XXXX XXXX XXXX ending in XXXX, my father unexpectedly passing away in XXXX, joining the XXXX that XXXX, and having moved unexpectedly three times already that year with more major moves to come ). She offered a lower settlement amount so I could begin paying on it before I left for basic training that XXXX where I would be non-reachable for three consecutive months. She agreed to a {$2000.00} total amount paid in 6 installments to XXXX XXXX XXXX to settle my entire student loan held by NAVIENT Solutions. I agreed and paid the initial payment of {$330.00} on XX/XX/XXXX with the remaining installments of {$330.00} due on the XXXX of each month thereafter. XXXX XXXX emailed me a document with the Settlement Agreement of these terms. I paid the entire settlement amount in full and in advance. However, I never received confirmation. I reached out several times to confirm but was unable to reach anyone. Other major life changes and additional losses took precedence and I moved forward. Early XXXX, I was contacted by XXXX who had apparently taken over my NAVIENT loan. The new amount ( with interest accrued from the past two years I assumed it was settled ) is now over {$40000.00} and due for payments in XX/XX/XXXX. I informed them of the previous settlement with XXXX XXXX. They had me upload those documents, but ultimately said settlements are not an option and XXXX XXXX was a fraudulent company. At that point, I contacted XXXX XXXX to get proof of my final payment on the settlement agreement with XXXX XXXX from XXXX. She was no longer with the company. The new manager, XXXX XXXX, told me my account was locked but he would work on opening it back up to email me proof of payment on the loan agreement. On XX/XX/XXXX, XXXX XXXX emailed me the document stating they were happy to let me know they received and posted my final payment from XXXX to my student loan account held by NAVIENT Solutions. It said once the payment was cleared, they would report to their client that my account was settled in full. His contact number was included ( XXXX ). The following week, I tried to arrange a three-way call between XXXX XXXX XXXX me, and XXXX. I called XXXX XXXX about a plan to coordinate this with them in the days to come. They have not answered multiple phone calls from me since that attempt to schedule the 3-way call. Their phone robot states it does not recognize my number and puts me on an endless hold. I have attached document of agreement, payment confirmation, and loan information.
Company Response:
State: IA
Zip: 516XX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I borrowed {$9400.00} from Sallie Mae in XX/XX/XXXX to finish my education. From the loan disbursement date to the start of repayment, XX/XX/XXXX, I was charged capitalized interest totalling {$1500.00}. Those charges are incorrect as I was in my grace period before payments began. Capitalized interest is only charged when the interest was not being paid on the loan as you know. Moving forward in my account history, you can see I have been charged this interest multiple times in a total of {$9700.00}. Those charges are well over the amount I had borrowed. In total, my account was charged {$11000.00} for capitalized interest. The interest was paid monthly so these charges are inaccurate and I am requesting Navient correct their errors and have them removed immediately. Over a year ago, I contacted customer support over this matter and the representative reported there was nothing I could do about it except pay the loan off. Indeed, this information is incorrect. According to the XXXX XXXX XXXX XXXX, to comply with consumer protection laws of the Fair Credit Reporting Act I must have clear and accurate documentation regarding these charges. This includes the loan being modified in a favorable position to the borrower, delaying loss recognition resulting in inaccurate loan valuations. Neither of these rulings have applied to my case. It is simply illegal to make these false charges onto my loan. A loan I have been paying on for over a decade in the original amount of {$9400.00} with an interest rate of 7 % is well paid off and settled. The next inaccuracy I would like to bring to your attention is the late charges I was randomly charged. My loan is settled and needs to be closed out as I have paid it off. On XX/XX/XXXX, a disbursement was made of {$24000.00} without my consent. Then on XX/XX/XXXX I was charged a resale of {$10000.00} which is also not accurate.
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Navient did not inform me of the no early pay-off with out remaining interest free and the interest rate is extreme. Life of Loan : XXXX Total Principal Paid : XXXX Total Interest Paid : XXXX Total Fees : XXXX
Company Response:
State: AL
Zip: 350XX
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In the month of XXXX I obtained a copy of my credit report. I am attempting to purchase property and was denied. What I became aware of is the fact that this company was in violation of my rights. The information that was reported was/is a DIRECT violation of FCRA SECTION 623, 15 U.S.C. 1681s-2 ; 12 CFR PART 1022, subpart EXXXX I have sent several letters to NAVIENT about this issue and I have even called them to no avail ..... I started sending letters to them in XXXX of 2021 when I first became aware of this issue and they never corrected it.
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2022-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was able to get my student loans discharged because of XXXX XXXX XXXX XXXX According to Navient my daughter, XXXX XXXX, ( the co-signer ) was not told of what she or the borrower ( XXXX XXXX XXXX ) could/should do to have the co-signer be released after the loan was discharged/or dismissed. The information was looked up on the web. 1. I was given a XXXX XXXX XXXX XXXX status. ( XXXX ) 2. The loan was discharged due to a XXXX XXXX XXXX XXXX status. 3. Navient told me over the phone that they could not talk to me about getting the co-signer released because the person who signed must call them and I found out they were lying because the borrower is the only one who can apply to get the co-signer released, this was stated on Navient 's website. 4. I called Navient and was told the co-signer had to call them and that I had no obligation to the loan anymore and they could only talk to the co-signer. 5. This was a loan that should have been discharged with the original discharge when I received the XXXX XXXX XXXX XXXX status. The loan was from XXXX. 6. I was notified by the IRS that I owed taxes on this loan {$4400.00} and, that is how I found out about it. 7. This loan should have been placed with all the other loans that had been discharged but I did not know until the IRS wrote me about the taxes due. 8 The IRS was paid the taxes in XXXX. 9 The co-signer is being held responsible because I did not and she did not know about applying for the co-signer to be released. 10. I was not making any payments on the loan that Navient is making her responsible for and the forms to apply do not address the co-signer release for a borrower 's loans that got discharged through a XXXX XXXX XXXX XXXX status. I, the borrower could not apply to have the co-signer released after the debt was discharged. The borrower and co-signer were never notified or told this information. Due to the debt being discharged for me, the borrower, Navient stated that I could not discuss the matter with them of getting the co-signer released because neither the borrower or co-signer knew anything about this debt until the IRS came into the picture. I could have helped the borrower by making some kind of payment over a certain amount of time. The co-signer has quite a bit of debt ( XXXX dollars ) of their own that they are trying to payoff. I am writing CFPB because if my debt was discharged, the money is no longer owed and I could have done something to try to help the co-signer get released. I was not able to obtain any original documentation from Navient about the loan, the amount of the loan or even who the original loan came from. I believe based on this information the co-signer needs to be released because neither the borrower or co-signer were informed that application could be made to have the co-signer released from the borrower 's loan. Can someone help with this issue? Please advise.
Company Response:
State: AL
Zip: 35405
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I wanted to apply for the loan forgiveness but I was given a forbearance. I've been paying on this loan since 2005. My payments were affordable until they trippled them when my forbearance was over.
Company Response:
State: TX
Zip: 76549
Submitted Via: Web
Date Sent: 2022-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: NAVIENT. Originally qualified for Spousal Consolidation. Program eliminated in 2006. Can not qualify for PSLF, because this can not be rolled into a direct loan. Would have debt forgiven ( XXXX left of XXXX ) if I could qualify.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Navient reported that I owe them over {$73000.00} dollars and I dont. Navient will not send me proof of this debt. Navient is also reporting information from XXXX. Navient is making it seems like Im over {$100000.00} in debt to them. Navient and XXXX are the same company but they are reporting it as 2 different companies. I dont owe them {$73000.00}
Company Response:
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-23
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I signed for a student loan for my son XX/XX/2007. I made payments, principle and interest, from the onset of the loan. My son had taken over the payments and last year checked his account to see that his loans were paid I full. He had three student loans with Navient. After the first of the year, I began to get emails from Navient on an old email account that I no longer use. I ignored them because the loans had been paid in full. Then I received correspondence from them and phone calls. It was then that they indicated to me that one of his loans still had a balance over {$4000.00}. I was surprised that in 15 years, we had not paid it in full. The customer service representative I spoke with indicated that overpayments on the account went towards future payments. I did not request that overpayments be applied toward future payments. Whenever I have borrowed from a financial institution or credit card company and have made overpayments, I have always had the extra go toward the principle of the loan. I went to my Navient online account to try to see what happened. My account showed our payments from XX/XX/2007, but the spreadsheet did not include loan balances as payments were made. I made a request to Navient asking for a complete accounting spreadsheet for this loan. They have replied by letter indicating this is request would require extensive time and please narrow my request to a 24 month period. I think I am entitled to a full disclosure of payments made and how those payments were applied to the loan. If Navient did not apply overpayments toward the principle, then they have been charging us interest on monies that have already been paid. Your assistance will be greatly appreciated.
Company Response:
State: IL
Zip: 618XX
Submitted Via: Web
Date Sent: 2022-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A