Date Received: 2022-07-11
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Last month XX/XX/2022 I was told that my interest only repayment had to be completed in order for me to participate in the program. I was only offered a interest free payment program, which basically means I will be in debt for the rest of my life. When asked was I eligible for another program, I was told I was not. I provided my card information and my monthly payment would be from I believe {$260.00} to {$280.00} with a date of XX/XX/XXXX to began the payments.. I kept receiving calls from all types of numbers throughout the day and half the night and finally answered and it was NAVIENT reps calling from different numbers and area codes. I received over 100 calls within a 2 week span. Apparently I gave them the wrong card information in which they stated that they to go up on my monthly payment from {$280.00} to {$300.00} monthly after providing them with my finances for the month. I was told again that I was not eligible for any other program with NAVIENT. My account number is XXXX. I am currently looking to refinance this student loan because if I am only eligible to partipcaite un the interest only program, I will never pay this student loan down. Also I receive documents stating that I overpaid and never see where the overpayment is going.
Company Response:
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2022-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Issue # 1 : Navient, has wrongfully included loans for an institution that I did not attend in my student loan debt. Issue # 2 : I was misled by Navient into over 15 years of forbearance and not provided any information on Income Based Repayment until XX/XX/XXXX. To provide context to the situation, Sallie Mae initially serviced my FFELP federal student loans. To my understanding, Sallie Mae 's contract with the US Department of Education was terminated and Navient assumed the responsibility of servicing its accounts. In XXXX, I spoke to the company about consolidating my loans to get them out of default status. Navient, of course, made it seem as if I could only use their services for loan consolidation and assured me that they operated with transparency and worked diligently with their clients to best understand their financial situations. To the contrary, Navient neglected to inform me that I could utilize another servicer that would provide me with a lower interest rate. During the process of consolidating my loans, I was given promissory notes to validate and sign. I was given a promissory note from the XXXX XXXX XXXX XXXX, but NEVER attended school at that institution. The Navient representative coerced me into signing the promissory note for the institution that I did not attend and assured me that the loan balance on that particular loan was XXXX. It was not until XX/XX/XXXX, upon scrutiny of my outstanding loan debt, that I realized the loans from the institution that I did not attend was included in my total loan balance with capitalized and accrued interest. I immediately requested a fraud packet be mailed to me to begin the process of removing the fraudulent loans from the institution that I never attended. I was told the fraud packet had to me placed in the mail and that the fraud packet could not be uploaded to my account or emailed to me. I have requested the fraud packet on numerous times, yet I have not received it. Each time I call to inquire about it, I am told that there are no notes in my file regarding the fraudulent loans and I am forced to begin the process from the beginning. In XXXX, during the COVID 19 pandemic, the federal government placed a moratorium on federal student loan payments and interest accrual. In the latter part of XXXX, I checked my credit report and noticed that Navient had reported me to the credit bureaus for late payments in XXXX, XXXX and XX/XX/XXXX and then later reported again in XXXX, XXXX, and XXXX of XXXX. I contacted Navient to resolve the issue and I was told that the moratorium on federal loan payments and interest only pertained to loans held directly by the federal government. Since my loans were initiated through Sallie Mae, a federal entity, and my loans are titled federal loans, that my loans would qualify for the federal moratorium on student loan payments. Upon speaking with Navient, I was told my loans were federally-privatized loans ... ... XXXX am still trying to understand that oxymoron. When speaking with Navient, I asked them general questions about my loan and commented on the increase in the balance-owed. I requested documentation about the loans that were consolidated and was told that they could not provide me that information. I relented on the issue out of pure exasperation. In XX/XX/XXXX, I received a letter from Navient explaining that their contract with the XXXX department of education was not renewed and the company would no longer be servicing federal student loans. The letter also indicated that my loans would be transferred to XXXX. Out of confusion, I contacted Navient, I spoke with a very curt representative who informed me that there were defaulted loans that Navient serviced in addition to my consolidated loans. I was unaware of Navient servicing any other defaulted loan, but he assured me that they did, but could not give me any information about them because all of the records were transferred to XXXX. In XXXX of XXXX, Navient was removed from my credit report, so the transfer, at that time, seemed legitimate. The same day, I contacted XXXX XXXX and was told that my name and social security number was in their system, however there were no loans in my file. I was completely baffled by this. It was as if they wanted the interest to continue to accrue. I reached out to Navient again for information regarding the mysterious defaulted loans and my consolidated loans. The representative was very helpful and explained to me Navient did not service any other loans, only my consolidated loans. The representative also informed me about income-based repayments. This is unacceptable. We also discussed amount of my consolidated loan and interest rate. I submitted an application for income based repayment over 2 months ago. I submitted all of the requested documentation, however my application is still pending. My student loan debt that was consolidated through Navient totaled {$29000.00} ( including the fraudulent debt ). As of XX/XX/XXXX, I owe {$76000.00}. That is also unacceptable. My debt is currently over 2 times the amount that was consolidated. This is predatory. I am flabbergasted that the US federal government is allowing their servicers or contractors to XXXX and pillage American citizens by profiteering of student loans. Due to Navient 's unethical business practices, I was not provided any option to forbearance. At numerous times since XXXX, my loans were in forbearance for over 2 years. I spoke with the US Department of Education about this issue. I have spent countless hours on phone trying to resolve this issue. I was told that I would have to contact my servicer with my issues. Why would my servicer, the entity that caused the issue, take any proactive role in fixing the issue? The XXXX Department of Education chose to contract out and work with a company that misled student loan debt holders and has caused me, and countless others, financial hardship.
Company Response:
State: LA
Zip: 70119
Submitted Via: Web
Date Sent: 2022-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: This was not sent is error i am a consumer by law and my information as misused and now i have some false not 100 % accurate accounts on my credit report. Unauthorized use of my credit report. The account name is NAVIENT balance {$2700.00} account # XXXX 90 days late on XXXX XXXX, 120 days on XX/XX/XXXX, XXXX XXXX, 150 days in XXXX XXXX 90 days in XXXX XXXX, 120 days on XX/XX/XXXX, XXXX XXXX 150 days on XXXX XXXX 120 days on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX 180 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX XXXXXXXX, and XX/XX/XXXX.
Company Response:
State: IL
Zip: 60639
Submitted Via: Web
Date Sent: 2022-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had Navient and the loans were discharged to me in 2006. I have gotten valid information that there was a multi state settlement reached for those serviced by this company. Navient Solutions had my loan transferred from XXXX XXXX XXXX, XXXX XXXX XXXX, and XXXX. They then had it and I have correspondence from them. I underwent a monthly payment program of consecutive payments, intended to help if successfully completed. I received a coupon book with the tear off portion, and I completed the number/cycle of payments successfully, but then things got confusing. There was a servicer transfer to XXXX, from Navient, as of current. This particular lawsuit against Navient, however, that several state Attorney Generals litigated for, and got compensation for is something that based on my circumstances, I am eligible for. However, to date, with trying to get to the right agency, there has been further confusion, because through all my efforts, I kept getting nowhere and where I'd contact would " pass the buck. '' I have correspondence from Navient that I can forward to demonstrate that I was under them before their transfer to another company. They were the ones under which they discharged the loans, and my account was overlooked and as such, I am requesting to be included in the lawsuit that was reached. I went to XXXX College, XXXX, Massachusetts and the loans were for that 4 year term. I would like to have the settlements benefits to its claimants based on my circumstances described in this lawsuit case that the states won. The fair outcome to my issue would be for my school loan and account to be the inclusion in the recent Navient settlement. I have corresponded inquiring about this settlement and this complaint is intended to have my case looked at, per the settlement. The name of my servicer was Navient, before it was transferred over, but want to be included in the lawsuit based on its merits/ details. I have contacted your servicer regarding this matter, and have reached out to the U.S. Department of Education regarding this issue, but to no avail. I would like your assistance on what steps to take, so that I'm able to be part of the litigation process that Navient was sued for.
Company Response:
State: RI
Zip: 02907
Submitted Via: Web
Date Sent: 2022-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: According to the stipulations under the Navient settlement my loans should have been dismissed. They have my email information ans phone because they call and email on a regular. But I try to go in and make sure my mailing address is correct and the personal info they have in order to get into the account is wrong. It keeps telling me I'm putting in the wrong social or birth date, so how do I know if they should even be servicing me. They continue to tell me I have to go online to update info but I can't get past sign in page.
Company Response:
State: GA
Zip: 308XX
Submitted Via: Web
Date Sent: 2022-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-09
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: Short Version : Sallie Mae ( Navient ) gave me a predatory subprime loans in XXXX to attend these for-profit schools ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which had low graduation rates and horrible job placement -- they knew I would be unable to repay the loans. My loan amounts are artificially high due to capitalized interest accrued by Navient repeatedly suggesting Forbearance and capitalizing interest rather than having me enroll in Income Based Repayments. Because of this I've never been able to make a meaningful payment on my principal. Extra Info : I've been attempting to pay my loans since XXXX. I believe I've made payments totaling ~ $ XXXX between my private and federal loans, but I have not made a dent and Navient continues to worsen the situation while claiming to offer 'aid ' via forbearance, only recently switching to income based repayment, but still charging me out of pocket fees each time I needed to reapply roughly every 3 - 6 months. I had struggled to complete the degree I started in XXXX XXXX in XXXX in XXXX, but the school told me none of my credits transferred -- despite being the same company/school. I had to start over, and eventually had to drop out after taking half classes ( 6hrs of class time with 32 hrs of expected course work per week ) at nearly {$700.00} dollars per credit hour and working retail at $ XXXX for 40hrs/week for 3 additional years. As I began paying my loans I had no degree to help my attempt to get into my field of study so I spent many years working unpaid internships and contracts well below the market value for my job making it often impossible to pay my loan payments ), my work in the XXXX XXXX was project based and each time a job completed ( or a studio closed ), I was forced to put my loans in forebearance, at which point Navient capitalized all interest. Worse, during times of unemployment Navient representatives on more than one occasion threatened to garnish the wages of my financially insecure parents who cosigned my loans if I didn't find money to pay. Saying that if I was getting unemployment then I could afford to make payment on my loans. My total student loans were XXXX per month. My rent was $ XXXX, my unemployment was $ XXXX. Representatives also asked the status of my savings account -- and when I told them that I lived paycheck-to-paycheck, they expressed doubt and told me I should ask my cosigners ( parents ) for money. My Private Loans : XXXX Signature Student Original Principal : {$19000.00} Unpaid Principal : {$43000.00} Interest Rate : 11.750 % XXXX Signature Student Original Principal : {$10000.00} Unpaid Principal : $ {$11000.00} Interest Rate : 12.750 %
Company Response:
State: WA
Zip: 98122
Submitted Via: Web
Date Sent: 2022-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-09
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: NaviRefi repeatedly calls and emails me to collect on my student loan even though I've asked them to stop.
Company Response:
State: TN
Zip: 37076
Submitted Via: Web
Date Sent: 2022-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: My loans fall under the Sweet Lawsuit Loan Cancelation that recently took place as I attended XXXX XXXX XXXX I keep trying to find out when they will be wiped off the books. I've applied for the XXXX XXXX XXXX case, a complaint case and a feedback case and they keep getting closed with no response. My loan servicer Naviant keeps calling and will not stop!!
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a XXXX XXXX XXXX XXXX and I work for XXXXXXXX XXXX XXXX XXXX as an essential employee throughout the entire pandemic. I have made payments for years and finally paid off my student loan in full in XXXX of XXXX ( using my tax money ). I did this because I'm thinking about retiring soon and wanted this off of my shoulders. Navient never informed me of my option to consolidate my loans, apply for PSLF, and then ultimately participate in the Payment Pause from XX/XX/XXXX and forward. I reached out to Navient, who then told me to reach out to XXXX ( which I found to be absurd given that my loan was never transferred there but I was told that " they handle that PSLF stuff '' ). XXXX, of course, told me to call Navient back as they had no record of me. Then, after being transferred to 4 different representatives, each one higher up the chain than the next, I was told by Navient that as my student loan servicer that they were never required to inform me of anything PSLF related. The XXXX was on me to ask about a program I knew nothing about. I am a tad old school in that I mail in my payments with the monthly stubs they allotted me. Again, according to multiple Navient representatives spoken to on XX/XX/XXXX, they were never required to show me options beyond what I was currently doing ( e.g. IDR plans, loan consolidation, PSLF qualification, etc. ). They were never required to look and see who my employer was and notice that they qualify as an employer for those seeking PSLF. So, because my loans were paid in full as of XX/XX/XXXX, my account was closed. They said there was nothing that they could do. I asked if they could reopen my account so I could consolidate and apply for XXXX, and they said they could but then my account would be 4 months overdue and it would appear negatively on my Credit Report. It would cause more harm than good. In that moment, I knew that they had the power to reopen my account and help me but they were choosing not to. The fact that they withheld information that could have been lifechanging to me and my family right before retirement is heartbreaking. Please help me? The fact that all of this correspondence through the years was in the Federal Mail has to account for something? I want my account reopened, I want to consolidate all of my loans to Direct Loans, I want to apply for PSLF as I have well over 120 payments, and then I want a payment pause started immediately while my account is being researched. If at all possible, I'd really appreciate having the payment pause initiated as of XX/XX/XXXX and forward. If I had known, I would have consolidated asap and participating in the payment pause / PSLF Waiver. Please help me? I'm going to be reaching out to Attorney General XXXX XXXX ( XXXX ) for assistance as well. Thank you for fighting the good fight. I don't want more, I just want fair. Public Employees aren't rich and Navient took advantage of me and my lack of knowledge in this area. I help people for a living and my hope is that someone out there can help me now. Sincerely, XXXX
Company Response:
State: NY
Zip: 13126
Submitted Via: Web
Date Sent: 2022-07-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-07
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: In 2006 I went to The Illinois XXXX XXXX XXXX for 3 years. I went on a short break and when I came back they said my XXXX XXXX was no longer offered and that I could go for an XXXX XXXX instead. I couldnt even finish my 1 year left and still pay XXXX each month since I was XXXX. XXXX XXXX with XXXX kids now under XXXX still paying without any possibility of getting my degree finished. They wouldnt even take all my credits!
Company Response:
State: CO
Zip: 80123
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A