Date Received: 2022-10-03
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My name is XXXX XXXX. I'm a XXXX of yours and a XXXX in XXXX XXXX. I'm emailing you about Senate Bill 1098, Joint consolidation loan separation act that you sponsored. I currently hold student loans ( XXXX ) with my ex-wife. They are consolidated in a type of loan called the " spousal consolidation loan '' held by Navient. This type of loan was discontinued back in XXXX or XXXX because of it's predatory nature. The consolidation loan took my student loans and my ex-wife 's student loans and consolidated them back in XXXX into the " spousal consolidation loan '', when we were still married. We thought it would be a good way to lower the interest rate and make the payment more affordable for a newly married couple. We sadly divorced in XXXX. These loans are the only thing that we couldn't split and take our own separate ways. It would make sense, in a divorce situation, that each party would take their assets and debts with them and move on with their lives. With the spousal consolidation loan, this isn't the case. I've been told that it will take an act of congress to separate the " spousal consolidation loan '' back to individual loans. It doesn't make sense to me and seems predatory and criminal in it's intent. Currently, the loan is in an IBR program with Navient. Each year we both have to file paperwork to re-certify the IBR program with income and personal circumstances. Navient, who holds the loan, has to take each one of our separate loans and combine them to come up with a joint payment. So, technically, they are separate loans that have to be combined to create a joint payment. From my research the only practical reason we can't split them is, I believe, they want to keep us both liable, even though we are legally divorced and should be responsible for our own individual loans. To me that is absolutely and morally wrong. What makes this situation even more sad, is that I'm a XXXX XXXX. I'm a XXXX in XXXX XXXX. I XXXX XXXX XXXX and have for a long time. I've tried tirelessly to take advantage of the. Public Service Loan Forgiveness program. I've been told multiple times, by Navient, that my " spousal consolidation loan '' isn't eligible for the program, can't be split back into individual loans ( even though they are separate and need to be combined by Navient to come up with a joint repayment amount each year ), and my portion can't be reconsolidated into a loan that would qualify me for the PSLF program. I find this disgraceful and un-American. It sounds like evil greed and frightens me as to the ramifications that could happen once the IBR time is up. These loans might be forgiven after 25 years, but a huge tax bill could be penalized onto me and my ex-wife. My understanding is that, once forgiven, the forgiven amount is considered taxable income during that calendar year. That's outrageous. I should be able to take my original loan and qualify myself for the PSLF program and get credit for my prior years of teaching while being trapped with this " spousal consolidation loan. '' My ex-wife can be responsible for her original loans. I shouldn't be forced to be responsible for her portion and she shouldn't be responsible for my portion. A divorce should allow a split of such debt, no matter the circumstance. Can you update me on the status of this bill? Can you let me know if my " spousal consolidation loan '' would qualify for the S 1098 bill? What are the details and terms of the bill? Is the bill only for separation of loans for those who have suffered abuse or is it for all people with consolidation loans, no matter what type? I simple want to be responsible for my own, ( not my ex-wife ) loans and take advantage of the PSLF program that's available to me as a teacher. It seems that the specifics of the " spousal consolidation loan '' has discriminated against me being allowed to participate in programs available to other teachers and public servants. Please feel from to reach to me if you have questions.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I contacted Navient on XX/XX/XXXX and spoke its representative, XXXX, at telephone number XXXX. She reviewed the account stated that she would send me the loan information by mail including the promissory note. I informed her that I had submitted a CFPB complaint in XXXX and XXXX and had received responses from Navient stipulating the loan was put on hold due to a bankruptcy lawsuit in XXXX. She mentioned that the loan was initially {$7000.00}. It has ballooned to {$18000.00} since it has been on hold in Navient 's bankruptcy lawsuit by other plaintiffs. XXXX also mentioned that the forbearance interest grown within that 9 years should've been assessed based on the filing of bankruptcy by the borrower, and I have never filed for bankruptcy. Navient has not explained why it put this account on hold for 9 years on a bankruptcy lawsuit hold and allowed it to grow in high forbearance interest. XXXX with Navient on XX/XX/XXXX told me that she would send a credit retraction to the credit bureaus after collecting {$1200.00} from me to bring the account up-to-date -- after I had not been informed of when the account would be out of the bankruptcy lawsuit hold that Navient placed the account in for 9 years. Navient debited the {$1200.00} from my bank account but has apparently deleted the record from their system of XXXX 's planned credit retraction with the credit bureaus based on my conversation today with another Navient representative. I have been getting the runaround from Navient 's Customer Advocate, XXXX XXXX, XXXX XXXX XXXX. I have several email communications with her where she instructed me to call her at a given number, but upon my call, she was not listed in the Navient system by the name she provided ; so the representative initially could not find her ; after several attempts by the Navient rep, he was able to contact her, but she would not take my call on that day. She responded to my email stating she had technical problems but gave me a time and date she would be available to call me, but, again, she did not call me on the date and time she selected. I sent her another email about missing the appointed time/date ; she emailed me back and gave me the same story about technical problems. This has been going on for 2 weeks with XXXX XXXX avoiding my calls or blatantly and deceptively giving me the runaround. XXXX XXXX and Navient are acting like they are above the law. And after being sued by multiple plaintiffs and after a 39 state attorney generals lawsuit and settlement for predatory lending practices, Navient continues to behave in a disreputable manner. Navient through its representative, XXXX XXXX, are abusing their power as holder of this forbearance loan. Navient has not retracted the late status with the credit bureaus as promised after collecting my payment for {$1200.00}. I would like this published widely and for the record. The credit bureaus should retract Navient 's late status on my credit report. Navient should be held to account for this financial abuse and should not be allowed to punish people for filing a CFPB complaint against them.
Company Response:
State: CA
Zip: 93611
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: A caller claiming to be from navient told me a missed payment was overdue. I know that my name has been removed from all navient loans. I also know the borrower keeps up on the loan payments. Therefore this was a scam call. I hung up. The offending phone number is XXXX.
Company Response:
State: IN
Zip: 47403
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I filed a CFPB complaint XXXX on XX/XX/XXXX stating : " I received an initial letter in XXXX telling me that as of XX/XX/XXXX, my student loans would be XXXX due to total and permanent XXXX. Then I received another letter in XXXX confirming the loans will be XXXX again. XXXX XXXX XXXX loans. XXXX remain with Navient on my credit report and still show open and Navient is still trying to collect even though I have shown everyone I have complained to these letters. Navient is impossible to get on the phone and when they do, they refer you to aidvantage. Aidvantage is not reporting on my credit open loans, Navient is reporting XXXX loans that have been XXXX even though they have been XXXX. Reporting this to the credit bureaus has done nothing. '' Navient called me and told me that the loans would be immediately XXXX after they received the complaint and that no further action would be needed. This was a lie because they then responded to the CFPB complaint by stating : " Thank you for reaching out to the CFPB with your concerns regarding your student loan account. Navient currently services XXXX Federal Stafford Loans for you. Our records reflect that in XX/XX/XXXX, we received notice from XXXX that your request for Total and Permanent Disability Discharge ( TPDD ) was approved. As a result, a claim was filed with your loans guarantor on XX/XX/XXXX. Please keep in mind that Navient has XXXX from the notification date to file the claim. In turn, the guarantor has XXXX from the date the claim was filed to review and pay the claim. Once the claim payment has been received, your balance will be reduced to {$0.00}, and your loans will be transferred to XXXX. You will receive notification of these actions at that time. An update will then be sent to the consumer reporting agencies advising that your loans have been closed and transferred. However, until the claim is paid, your loans will still reflect active balances and remain open on your credit report. Navient reports student loans individually to the consumer reporting agencies. This reporting is consistent with industry standards. If you have an account with multiple loans, youll see each loan reported with its own tradeline. Simply put, a tradeline is a descriptive summary of a particular loans history and status. XXXX information can include the name of the company reporting the account, account open date, account status ( open, closed, past due, etc. ), balance owed, payment history and narratives. The Fair Credit Reporting Act requires lenders and servicers, such as Navient, who report information to the consumer reporting agencies to do so with accuracy. Therefore, we can not remove accurate information from your credit report. We have updated your credit report to reflect your disputed loans as follows : FCRA direct dispute investigation completed consumer disagrees with the results of the data furnishers investigation. Because you disputed the account information we reported to the consumer reporting agencies, we are required to inform them of your dispute when we continue to send them updates. When we do this, the consumer reporting agencies will place the above narrative on your credit report to reflect that your account was previously disputed Please note that the update pertains only to each open loan noted in your dispute. If you wish to have this narrative removed from your credit report, call or write to us at the Office of the Customer Advocate, po box XXXX, XXXX XXXX PA, XXXX. Please include your name, address, and account/loan number ( XXXX ), and indicate that you wish to have the dispute narrative removed from your credit report. '' It is now XX/XX/XXXX. This means the timeframe mentioned by Navient has elapsed in its entirety. As of today, the XXXX loans in question still show on all my credit reports and Navient has made no effort to update me in this process. By their own admission, the process should be completed by now. I also find it hard to believe that Navient is waiting on any other party because again, the first XXXX loans held by XXXX were IMMEDIATELY XXXX without question or incident. Why is it that these XXXX loans have not been XXXX even though Navient said they were on XX/XX/XXXX ( a phone rep confirmed to me during a conversation on XX/XX/XXXX that " as of yesterday '' XX/XX/XXXX the loans had been XXXX and credit reporting would be updated " at the end of the month '' - this is exactly what the rep said in that conversation )? Further, why was my CFPB complaint closed before reaching resolution? I feel that the CFPB did not do due diligence in this complaint because they trusted Navient 's word at face value and as we have now seen their word can not be trusted at face value because every time I speak to them their words turn out to be lies. Please direct me to how I should pursue this complaint to resolution. This has become ridiculous. Thank you for your time.
Company Response:
State: MS
Zip: 394XX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: **PLEASE REVIEW ATTACHED DOCUMENTS** This complaint is in regards to my student loans that are managed by Navient. They manage 13 of my Subsidized and Unsubsidized Stafford FFELP loans. I could not locate the loan numbers for each loan, but have included a picture of the loans listed in my Navient account. At the beginning of XX/XX/2022, Navient falsely reported that my student loans payments were 90 days late. This dropped my highest credit score 168 points and devastated my credit that I have been diligently building for the past several years. When I called Navient to inquire about why they had reported my payments late without notifying me first that they were due, I was told that my loans were put into deferment and reporting as current. I called Navient on 3 different occasions about this matter and each representative told me the same thing. They assured me that my credit report would update and show the correct information. My report did eventually update to show that my loans are current ; however, I still have the negative marks of being late 90 days on 13 accounts! This has tanked my score and I am unsure why Navient would have done such a thing without at least notifying me first. I know that I am federally protected against billing errors made by companies. I am also covered by the law that mandates information that is reported on my credit report must be accurate. Navient failed to uphold both of these laws. They did not adequately notify me that some of my loan payments had resumed nor did they inform me that they would be reporting them as late. I have never been late in the 20 years that I have had student loans. This issue has severely disturbed me and has negatively impacted my life for the past 7 months. Each primary credit reporting agency, XXXX, XXXX, and XXXX are also complicit in Navient illegal practices, because I have informed them that this false information should not be on my report. Please assist me with resolving this problem. Thank you.
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Years ago in both XXXX and from XXXX when I had my sons I reached out to then Sallie Mae and requested that my payments be lowered. I was on leave and my husband was not working. We had 1/3 of our salaries. I was informed that we didnt qualify and we could only file for a forbearance. We were given this same information every time we called. Additionally these loans are FFEL loans. They were originally backed by the government and then some were sold to private companies. This is fraudulent on behalf of the government to service some of the loans and allow forgiveness but not others, especially when we as borrowers had no idea that this was happening.
Company Response:
State: MI
Zip: 48104
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Navient Ffelp borrower since 2006. XXXXoan increased from XXXX to XXXX today. One of those years they put me on an ibr without telling me the ffelp would not qualify for loan forgiveness after 25 years. Also told me after leaving ibr that the prior year would not count toward 25 years if so joined ibr again. They made me pay a full regular payment to leave the ibr. A few years later I asked for help joining a XXXX XXXX And refused to help or advise me on best plan. They have succeeded in keeping me a payment plan that sees my balance rising and lower than dept Ed programs thereby keeping dept Ed programs unavailable to me
Company Response:
State: AR
Zip: 72116
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX, I consolidated subsidized student loan into a XXXX consolidation loan with Sallie Mae, now doing business as Navient. During the time of the consolidation, I was not advised that if I consolidate a XXXX loan, I would lose all the benefits of a subsidized loan program provided by the government. I later found out that given that the XXXX loan at the time was approximately $ XXXX and the reminder of the loan was approximately $ XXXX, it would benefit me to remove the XXXX loan. The servicer refused my requests, to cancel the loan consolidation. In XXXX, I became a single parent and began to suffer financial hardship. Since I was parent with a XXXX XXXX XXXX and could barely make it, I was hoping furthering my education would help me to secure a better job and improve my financial situation. I went back to school under the school deferment, during that time Sallie Mae ( Navient ) lead me that the interest would not capitalize. After my graduation, to my shock, the servicer had capitalized approximately $ XXXX in interest. What is even more shocking is during that time Sallie Mae ( Navient ) never sent me a notice, showing how much I owed until after graduation. Imagine my shock after learning $ XXXX had almost doubled. I formerly disputed this issue and sent letter to XXXX for assistance, but the matter was not resolved. Again, the servicer deceived me. During the life of this loan Sallie Mae ( Navient ), instead of informing me of the XXXX program they, suggested forbearance until I max out my forbearance time. Now, over 25 years, I have made payment under the XXXX programs. Today my daughter has graduated college and I am still burden with this debt that has more than tripled ( a loan of $ XXXX is now $ XXXX ). The servicer also told me that after 25 years my student loan balance would be forgiven. I called a few weeks ago when I heard about the student loan debt relief program, and the servicer told me that my loan should be forgiven. When I called back a week later inquiring about the forms to be submitted for forgiveness, I was told by another agent that they could not be forgiven. All my research indicates that my loan is eligible for forgiveness after 25 years. On XX/XX/XXXX, I uploaded a letter to Navient requesting student loan forgiveness or the reasons for refusal. That letter was removed from my history of submitted forms. I have since forward this request in writing to the servicer. Please assist me in resolving this matter.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2022-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: BEFORE XXXX XXXX I HAVE ALSO BEEN INFORMED THAT I AM A VICTIM OF IDENTITY THEFT IN WHICH XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX IS REPORTING A NEGATIVE BALANCE OF {$22000.00} AUTO LOAN THAT IS NOT ME AND THE XXXX XXXX XXXX ALSO CONFIRMED I WAS VICTIMIZED. AND TO FILE A CLAIM, US DEPT. OF EDUCATION HAS A SCHOOL LOAN THAT DOES NOT BELONG TO ME WITH A BALANCE OF {$12000.00} XXXX XXXX XXXX IS REPORTING A BALANCE OF {$460.00} THAT DOES NOT BELONG TO ME. PER TITLE 15 SUBSECTION 1628 A THROUGH Z FCRA I AM A VICTIM OF IDENTITY THEFT AND TO PLEASE REMOVE THESE NEGATIVE ITEMS AND INQUIRIES BECAUSE MY CREDIT REPUTATION HAS BEEN DAMAGED AND CAUSING ME GRIEF TO NOT BE ABLE TO OBTAIN ANY FORM OF CREDIT IN MY NAME.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-30
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Navient is the student loan service. I've called several times, each time being handed off to more that 6 representatives each not being able to service my call. I've submitted a complaint at Navient, attaching the billing with fees in question, received a callback however my return calls leaving messages have not been returned.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2022-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A