Date Received: 2022-10-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: When I got accepted to college, me and my family knew it was going to be hard to fund my education. In 2010 my mother did her best by finding the best student loan provider and landed on Sallie Mae/Navient. At the time my mother was only earning XXXX a year on a government contract. My mother requested a lower amount for my private student loans, and she was told that 'she earns too much money. ' Durning my XXXX college tenure she was laid off and had no job during my junior year. Upon graduation I knew I had to tackle this looming large student debt. I got a job that did not pay much, and I reached out to Navient to see what I could do. The only thing that was offered at the time, to my knowledge, was forbearance. They offered that to me and that was the route that I chose. I did receive collection phone calls during forbearance, and I had to keep reminding Navient that I was in forbearance. My co-signer, who was my grandmother, was also receiving mail and phone calls during this time. However currently, I struggle to keep up with payments and I don't believe the XXXX program would benefit me at all. I lack faith in the system that it will help.
Company Response:
State: VA
Zip: 20147
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: My original direct student loan was consolidated almost 20 years ago, and I was under the impression it was federally-backed, however it technically became a commercial loan. Because of this, it automatically disqualifies me from receiving student loan relief, even though I received XXXX grants and my low income is within the qualifying limits. I was never given any notification about the XX/XX/2022 deadline to consolidate my FFEL loan to a direct loan, and therefore, could not take the necessary steps that the Biden administration required. It has been 20 years since I graduated college, and have barely been able to put a dent in my student loan balance. I am a mother of XXXX children, in a low-income household. How can I, as a taxpayer, be granted some kind of leniency, or something, anything to help with my student loan?
Company Response:
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2022-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-17
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: NaviRefi I inquired today about applying an extra lump sum payment all to principal, what I needed to do, include, and how to send that in writing ( as previously believed this was always the process that had to be taken in order to have money applied as I wished ). The account is up to date and in auto pay. I asked via the online chat and his response was that I couldn't ever do this. That interest accrues every minute and that I will always owe interest therefore any payment would always apply to the interest first. I brought up specifically my account, being in auto pay and up to date- he still said that I could never have all the payment go to principal. Then looking back at my XX/XX/2022 lump sum payment to them of {$1000.00}, they did indeed apply the first {$300.00} to interest rather than to my principal. The payment is due on the 11th, that is when my auto pay pulls & I made that lump sum payment on the 11th as well. So I'm not understanding how my account would have accrued that much interest on the same day the payment was due and made.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-18
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Navient is awful. Apply every year through studentaid.gov for renewal of XXXX. This year I receive notice from Navient that I'm in default. I call having no idea that the government does not own my loan, Navient states I have some commercial loan with them and they don't deal with studentaid.gov any longer. I have no clue what's she's talking about, never heard this until now had these loans beginning XXXX all news to me, she says the only way to avoid being turned over to credit bureau is entering forbearance! She said that was the only way to avoid credit reporting. Today they say I don't qualify for any forgiveness for 25 years. They told my co worker the Biden admin announced student relief know there loans would not qualify and only said they would to look good in mid term election. WHAT KIND OF CROOKED COMPANY DOES THESE THINGS? HOW CAN THEY CONTINUE? Someone has to do something. They are.destroying lives!!! I emailed senator asking for help also. Sincerely, XXXX
Company Response:
State: OR
Zip: 97322
Submitted Via: Web
Date Sent: 2022-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I've been on IDR through Navient for my FFELP loan from the University XXXX XXXX. I want to know when XXXXXXXX XXXX IBR payment plan will be paid off. When I update my income, it keeps extending my payoff date another year. Every time I call Navient, I get different answers. I'm afraid to consolidate loans as I don't want to start the loan process all over. Very discouraging. I never talk to the same person at Navient ; I consider myself lucky if I can even understand the person on the other line of the phone. Student loan has been a never-ending nightmare
Company Response:
State: AZ
Zip: 85226
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have requested my payment history for loan entirety and still haven't heard or seen anything from Navient.
Company Response:
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am a borrower from the XXXX student loan program that was shut down in 2010. And I have been making payments on my loan since XXXX. My loans are managed by Navient. Due to the lack of information provided at the launch of the Federal Student Debt Relief Program last XXXX, I sought out information about qualifying myself. I contacted both the Department of Education and Navient. At that time, I was told I had an option to consolidate to Direct Loans, but that was a high risk. I was feeling unsure about taking the risks of a higher interest rate and other long-term repercussions of that consolidation. Commercially run XXXX loans were a gray area at that time and I thought it best to await further information to make a more informed decision. Only to then receive an email on XX/XX/XXXX that I missed a deadline that was not established until the deadline was crossed. Only those who had consolidated PRIOR to XX/XX/XXXX were going to eligible for relief and those of us with loans that are legitimately federal would be now be excluded. As if we were to predict the future. I would like to further more state that there is zero control given to the consumer regarding what entity takes on your loans. A Federal loan is still a federal loan. This is affecting millions of honest, hardworking Americans that have been paying off loans for decades and accruing interest from predatory banks. It is not right to exclude us from relief because who is in control of our loans. We had no say over that. And those of us who proceeded with caution are also being put out and the way we were informed was, quite frankly, a slap in the face. Having a degree in higher education should not mean you have a federal burden for most of your adult life. We contribute to society, we are parents, homeowners, and community members. Education is a right not a privilege. Granting us the freedom from loan payments would positively impact my family and millions of others. Please consider including the commercially owned XXXX borrowers in President BideXXXX 's plan. We have paid enough.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: President Biden has out a pause on student loan payments and Navient has continue even thought I have notified them several time to charge me and charge late fees and interest to my account. They act like they are above all other student loan companies. They have ruined my credit by reporting late payments which they should not be doing so since this is on pause. Today, the U.S. Department of Education ( Department ) announced a final extension of the pause on student loan repayment, interest, and collections through XX/XX/XXXX. Borrowers should plan to resume payments in XX/XX/XXXX. While the economy continues to improve, COVID cases remain at an elevated level, and the President has made clear that pandemic-related relief should be phased out responsibly so that people do not suffer unnecessary financial harm.
Company Response:
State: FL
Zip: 33319
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-15
Issue: Dealing with your lender or servicer
Subissue: Keep getting calls about your loan
Consumer Complaint: I keep receiving emails that I'm past due {$170.00}, and currently also due {$93.00}. After being approved for a lesser XXXX loan repayment plan AND how can they be sending me past due notices during Covid extension until XXXX, XXXX with payments beginning again not until XXXX XXXX? Please assist I pray for relief. This is VERY STESSFUL. I'm just trying g to keep ABOVE water and also all during Covid theses past XXXX XXXX yrs I have continued to pay something, EVEN after being laid off for over 3months. XXXX XXXX
Company Response:
State: TX
Zip: 78728
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Re : Navient Settlement XX/XX/XXXX My name is XXXX XXXX. I am requesting student loan debt cancellation. According to the https : XXXX I am a borrower whose debt spans generations : my mid-career student loan was applied for through XXXX XXXX XXXX XXXX. I was residing in the XXXX of Maryland when I applied and returned to Maryland after the 2 year XXXX XXXX was completed in XXXX. For years Navient failed me ( XXXX XXXX ) and consumers who counted on the company to help give us a fair chance to pay back our Student Loans. Consequentially, prior to and since the XXXX settlement resolution, the interest has accrued due to Navients forbearance steering practices. As a result, this borrowers loan balances has almost doubled from approximately {$50000.00} the original amount to approximately {$93000.00}. During the last 24 years, Navient has failed and or refused to disclose accurate information on loan forgiveness after XXXX years of qualifying payments. In a recent phone call to the Navient, the representative, misinformed this caller about loan forgiveness and placed this borrower on hold multiple times for XXXX minutes ; and refused to answer questions about the number of forbearances, income driven, deferment applications were filed from this borrower. The representative refused to disclose the number of payments received from this borrower, asking, whats the reason for the question. After being placed on hold for a long period, she answered that the total was approximately {$14000.00}. The conduct reforms imposed by the settlement include prohibitions on compensating customer service agents in a manner that incentivizes them to minimize time spent counseling borrowers. As result of said conduct during the aforementioned phone call, Navient has failed to adhere to the terms of the Settlement. After many, many phone calls it appears Navients guidelines for Loan Forgiveness are either impossible or Navient is not following the Settlement terms. As a result, Navient has impeded the timely process of applying for student loan forgiveness. Finally, this borrower, XXXX XXXX, did not receive any notification or information from the Servicing provider, Navient of the class action lawsuit settlement. Nor did XXXX XXXX receive a Post Card. What recourse is available now that I am well past the age of retirement having worked directly in Public Service positions and currently as a XXXX with XXXX. Thank you and I appreciate your consideration and assistance. Respectfully, XXXX XXXX, LMFT MA ( XXXX ) XXXX
Company Response:
State: MS
Zip: 39208
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A