Date Received: 2015-09-16
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: I applied a loan modifications at Nation Star Mortgage XX/XX/XXXX and until now I have n't got the approval & gt ; & gt ; and kept saying that the loan was denied due to missing documents & gt ; & gt ; This is not true because I am very much concerned to keep the house for investment & gt ; & gt ; I am behind of almost 2 years for the payments and they are stressing me out to pay it so I can keep the house otherwise it will be foreclosure & gt ; & gt ; According to my tenants who live there right now they have been harassing them and gave the letter of foreclosure XX/XX/XXXX gt ; & gt ; take pictures of the house outside & gt ; & gt ; I am retired XXXX and receiving social security XXXX taking care of adopted son and want your help to stop the foreclosure I was able to pay the monthly that time & gt ; & gt ; I really want that house to keep for my investment in the future & gt ; & gt ; Thanks for your consideration and your kindness. The complete detail of the mortgage & gt ; & gt ; Nationstar MortgageAttn. Making Home Affordable Loan Modification processing XXXX. XXXX XXXX Texas XXXX XXXX Loan SpecialistTel. No - XXXX XXXX XXXX ext. XXXXFax no. - XXXX XXXX Loan no - XXXX owe {$89000.00} as of now and the house is worth {$130000.00} according to the market valueI really need your attention to help me to solve this problem because it 's affecting my medical problems & gt ; & gt ; I am on XXXX twice a week because XXXX I am having right now & gt ; & gt ; The doctor advised me to lower the stress to keep me healthy & gt ; & gt ; I just had XXXX XXXX XXXX XXXX XXXX & gt ; & gt ; I am divorcedHere is my tel.cell no.- XXXX XXXX XXXX XXXX XXXX - XXXXXXXXXXXX, XXXX XXXX XXXX
Company Response:
State: WA
Zip: 98387
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We did a wire transfer to pay off our Mortgage with Nationstar Mortgage for XX/XX/XXXX they are charging us interest for the month of XXXX and it appears they took the PMI payment out of our escrow We contacted them and asked why this was not processed on the XXXX and we were told it would be done on the XXXX and release the lien and keep our interest. once they were further questioned we were put on hold and they did not return
Company Response:
State: ID
Zip: 83814
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Servicer : Nationstar MortgageBank : XXXXAfter suffering financial hardship and illness in our family we applied for and were granted a modification. Unfortunately the new modified payment was almost exactly the same due to the limited terms our lender would accept. We felt we had no other options at the time so we agreed to the modification. With the payments still the same it was only short time that we were struggling again. We started the process of applying for another modification in XXXX of 2014 as we were told that our lender would have more options available. For the past year we have been in this circle of applications and them having us do things over. Finally in the spring we were apparently denied due to a net present value ( NPV ), the problem is they never sent us the denial letter. When had to have them send us the letter which was almost a month after they said the initial denial letter was sent. This letter said we could have an appraisal done on our house at our expense ( {$500.00} ) but it had to be within 30 days of the letter. We had the appraisal done but it was after the 30 days due to us never receiving the original denial letter. You have the right to appeal and so we did, we provided everything they asked for. Then they continued to prolong the process, they wanted a new P & L, then they would want different dates on the P & L, then they wanted us to sign the P & L, never did they provide specific instructions. While we were in the process we provided everything they requested immediately, they request that you upload documents on their website and then sometimes they would take a week to post them. All this time on our online account it was showing they had what they needed and then two hours later they would want updated paystubs etc. The same day I spoke to our designated contact XXXX who stated they had everything I returned home to find sale dates posted on our house. There was no communication to us that they were going to precede with a trustee 's sale to give us notice or a chance to find other options. All we were asking for is to work with us on different options. If we had been informed that we were not eligible to apply for another modification we would have taken steps in the very beginning to sell our home. We are in underwriting right now regarding the modification so how is it okay for them to push the sale date at the same time. They have made this process impossible and prolonged the situation to a point that we are in a much worse position than when we started. We have worked hard to get to a better financial position and we have paid nearly {$500000.00} towards our house with very little to show for it. All we have asked is to have the chance to sell the house if we are not eligible for any help and keep the little bit of equity we have to move on with our lives. If we knew that we had to sell we would have used money from our 401K to get caught up and at lease sell the home. We have hired attorney at : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CA XXXX
Company Response:
State: CA
Zip: 961XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Structure of my home loan : I have an XXXX loan with Nation Star Mortgage. Basically 80 % of my home loan gets taken out of XXXX loan and 20 % gets taken from another loan. Insurance and taxes are paid out of my 80 % loan ... .never my 20 % loan ... .I do n't even have access online to pay escrow on my 20 % loan if I wanted to ... keep this in mind when reading below. Around XX/XX/XXXX, I received a check from my home insurance company in the amount of {$1400.00}. The insurance company stated my mortgage company XXXX Nation Star Mortgage XXXX paid the insurance twice. I called my mortgage company and told them that the insurance was paid twice and asked what I needed to do with the check. Nation Star Mortgage said I had enough funds in my escrow and did n't need to send the check back. I was advised that, just to be safe, to send {$200.00} which I did in XX/XX/XXXX Now it is XX/XX/XXXX. In the beginning XX/XX/XXXX, I sent over {$8400.00} to pay off my 20 % LOAN with Nation Star Mortgage. A few days later, I realized I had a {$12.00} balance so I sent {$20.00} more to close it out. A few days later I noticed the account was still not closed so I called Nation Star Mortgage. Nation Star Mortgage explained that I had an Escrow balance of around {$1400.00}. Basically, after numerous phone calls and time, I found out that when the mortgage company paid my insurance twice back XX/XX/XXXX, they paid it once from the 80 % loan and once from the 20 % loan. I have called Nation Star Mortgage numerous times to discuss their mistake and all they tell me is that I need to send the check to pay off the escrow. This is not right because I was told by a Nation Star Mortgage employee XX/XX/XXXX that I did not have to send the check in. Her notes are documented in the Nation Star Mortgage database. This has been confirmed by another employee I spoke to. Also, why did n't Nation Star Mortgage realize they paid the insurance from the wrong loan and fix the issue or contact me??? When making my online payments for my 20 % loan since XX/XX/XXXX, nothing was ever shown stating that I had an escrow balance. I am currently working with another Nation Star employee who states that the best they can do is move the escrow balance on the 20 % loan to the 80 % loan. It has been over two weeks already since she last told me this and nothing is happening. I would like for Nation Star Mortgage to pay for the escrow balance on the 20 % LOAN since it was their mistake. They took it out of the 20 % loan which was a mistake and they told me I did n't have to send it back which was false. A financial company can not make these types of mistakes and expect the customer to pay for them. This is not right.
Company Response:
State: TX
Zip: 77004
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar reported in accurate info on my credit report. I was suppose to have a 60 day grace period of when the loan got transfer. I told them that and they still would not remove the inaccuracy, this has resulting in me not being able to qualify on a conventional loan when I tried to buy a house this year. Nation star bought the loan from a different company, this company have a 3rd party customer service rep XXXX and those people also told me inaccurate information, as they did not take any responsibility.
Company Response:
State: CA
Zip: 92337
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage company will not give me a reason why I can not use the " Making home affordable Program '' again. By law, they say a person should be able to do this as many time as they need to. The first time I '' did it, they did not lower my payment enough and my interest is over 5 % still. I am XXXX years old and I do not make enough money for all the bills and mortgage and I never get to buy food. Can you please help me?
Company Response:
State: IL
Zip: 60181
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-16
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I refinanced thru Nationstar Mortgage Co . I closed last week and to start It off I had XXXX notaries call me to close and sign the papers. This means XXXX people got a hold of my personal information. Second I was never told I needed a certified check for the closing. I had to go to the bank the next day to wire money to the mortgage Co which my bank charged a fee of XXXX Third and the final straw was my next payment was not due till XXXX XXXX. And today I had my XXXX payment taken out of my old account that was closed out on Monday. I called Nationstar this am and they told me that it would take 30 days to refund my money because the old account was a FHA loan. I had nothing but headaches and lies from this mortgage co. Being a customer with them for the past 3 years and paying my mortgage on time this should not happen.
Company Response:
State: NJ
Zip: 087XX
Submitted Via: Web
Date Sent: 2015-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: CHAMPION MORTGAGE Company keep sending me FRUGLANT Bill that is not Allowed on my Mortgage Note and is Threatening to Default the Mortgage Note.
Company Response:
State: FL
Zip: 33168
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-09-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Last year my mortgage was sold to Nationstar Mortgage. I have had nothing but problems with them since. My contract permits me to pay up to six months in advance. I am also permitted to make additional payments towards principal without penalty. When attempting to make additional monthly payments, Nationstar would never apply them as such, but rather would simply apply them as if I paid additional principal ... I always had to contact them to have the payment applied correctly XXXX yes, always XXXX and to have my next due date moved up a month. I am now paid up six months in advance and attempt to make additional payments towards my principal. Nationstar not only fails to properly apply my payments, but they take my additional payment from the bank, hold it in suspension refusing to apply it to my account ( increasing interest I will therefore pay ) and then send me notices that the additional principal payment is viewed by them as a partial payment and demanding that I correct this to pay additional funds to make a full payment or I may be reported to a credit bureau as being delinquent. How can I be reported as being delinquent when I am paid XXXX months in advance and am making additional payments towards principal? This is not a one time issue, this is ongoing every single month. Dealing with this company is a nightmare. Viewing your site I note more than XXXX complaints against this company in last few years. I also note more than XXXX complaints against this company XXXX in the last three years. It is my opinion that this company is engaged in criminal conduct. I believe they deliberately misapply payments to artificially inflate interest, or fail to apply payments so they can collect the interest on money held in suspense. I also believe they deliberately do these acts often times to frustrate people who pay in advance or make additional payments in order to harass and frustrate them for doing so. I believe it is their intent to frustrate customers to the point that they will not attempt to make additional payments so that Nationstar can benefit by collecting additional interest. I am attaching documents here to demonstrate that I am paid 6 months in advance on my mortgage. You will also note that on XXXX that I paid an additional {$100.00} on my payment to be applied towards principal. I received an email confirmation that my mortgage was paid and an additional {$100.00} towards principal. However, Nationstar not only fails to credit my account the extra monies I pay towards principal ( they hold them in suspense ), they send me notices stating that I only made a partial payment and I must send them more money or they may report me as delinquent to the credit bureau. I am submitting documents received from nationstar to verify these claims as well. Dealing with this company to have these acts corrected is futile and frustrating. These are acts of harassment, threats and theft ( not apply my money to my account, costing me more interest, holding my money in suspense where they collect interest on it XXXX. With the number of complaints against this company XXXX here and with the XXXX, criminal charges should be pursued against this company. These are not errors or mistakes but carefully calculated scams being orchestrated against their customers XXXX victims XXXX to obtain as much money from them as they possibly can.
Company Response:
State: OH
Zip: 45011
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-09-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Payment is due on XXXX of month. Company calls every month prior to this date to make sure I plan on paying them. I have had the loan for more than 5 years and have had XXXX late payment due to circumstances beyond my control. I have told company to stop contacting me. They ignore the request.
Company Response:
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2015-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No