Date Received: 2016-05-29
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Nationstar is reporting and collecting to collect wrong amounts on Loan XXXX that was loan XXXX transferred from XXXX XXXX XXXX for servicing. The loan amount that was due at transfer was XXXX. Nationstar needs to delete the credit line from my credit report because there should be no collection activity on a loan that was closed on XX/XX/XXXX be the predecessor, XXXX XXXX XXXX, and reflects a zero balance. I 've attached the most recent update from XXXX XXXX XXXX referencing loan number on XXXX XXXX, 2016. The XXXX updates the aforementioned loan 's status. Nationstar need to correct the XXXX, XXXX, and XXXX report to reflect the same data as their predecessor, XXXX XXXX XXXX. There has been no activity on the account since the transfer to Nationstar ( ie no payments or payment agreements ). I am communicating via the CFPB because Nationstar 's collection Law firm ( XXXX XXXX XXXX ) will not return my calls. Therefore, communicating via the CFPB seems to be the most effective.
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2016-05-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-27
Issue: Settlement process and costs
Subissue:
Consumer Complaint: XXXX XXXX, 2016 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX. XXXX Email : XXXXXXXXXXXX Nationstar Mortgage Account Resolutions XXXX XXXX XXXX XXXX, XXXX. XXXX ( XXXX ) XXXX XXXX : XXXX - XXXX XXXX XXXX XXXX - XXXX XXXX XXXX, XXXX, XXXX. XXXX Loan Number - XXXX Complaint/Investigation - Request to Rescind the mortgage agreement Consumer Financial Protection Bureau : The reason for me filing this dispute with your agency is to request an investigation and also contest into the following statements below : 1. The mortgage company failed to disclose, read 15 U.S.C. 78c Section 10, which is a violation of Regulation Z. It is also a violation of the Code of Federal regulations 12 CFR 226.23. 2. The promissory note " Note '' documents was not sign in the presence of any Witnesses ; and/or notarized by others with the further markings, material to the instrument not until after I originally signed. UCC 8-102. See page 3, mortgage copies of the Note, Ex. A XXXX. I also like to state I never received any signed copies of documents from the company, just unsigned copies. Attach copy of the Note documents, Mortgagor XXXX XXXX Copies XXXX XXXX Respectfully Submitted : XXXX XXXX
Company Response:
State: LA
Zip: 70058
Submitted Via: Web
Date Sent: 2016-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-27
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On XXXX XXXX, 2016, Nationstar updated loan XXXX status to BANK ADJUSTMENT/DEED IN LIEU//BANK LIQUIDATION. This credit line should be deleted, the aforementioned update does not delete it. I have not been apprised of any change to validate this change
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2016-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar mortgage, Said I was a month behind in my payment ; I knew that I was n't, But just to play it safe, I went ahead and made another payment and then notified my bank and had a lady I know that works at the bank go back 2 years into my account and see if I had missed a payment ; She could not find a missed payment and she has been talking to Nationstar mortgage and keeps on getting the run around with them ; So I made an extra payment, That I said I wanted credited to principal and they have not been understanding that they are the one 's making the mistake!!
Company Response:
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-05-26
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-26
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I HAVE A LINE OF CREDIT THAT I GOT XX/XX/XXXX TO FIX MY HOUSE - THE LINE OF CREDIT WAS THRU ONE BANK AND SUBSEQUENTLY SOLD TO ANOTHER BANK. NATION STAR HAS SCAMMED ME AND TOOK MONEY FROM ME. NATION STAR IS REFUSING TO GIVE ME THE COPIES OF THE CHECKS THAT SHOW WHAT I TOOK OUT AGAINST THE LINE OF CREDIT. THE ORIGINAL LINE WAS FOR $ XXXX I ONLY USED {$30000.00} TO FIX MY FOUNDATION - WHEN MY HUSBAND DIED ( XX/XX/XXXX ) THE BALANCE WAS ONLY {$27000.00} + INTEREST. THE PAYMENT INCREASED DRASTICALLY I NOTICED THAT THE BILL WAS DOUBLED. I ASKED MY DAUGHTER TO HELP ME GET THE INFORMATION THE BANK IS REFUSING TO SHOW ME MY CHECKS TO PROVE THAT I TOOK AND USED THE WHOLE {$60000.00}. I THINK SOMEONE IN THE BANK TOOK MY MONEY AND IS MAKING ME PAY ALL OF THE MONEY BACK -THAT IS WHY THEY DONT WANT TO SHOW ME.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2016-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-26
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Nationstar Mortgage provides payoff for loans only through the last day of each month. If you loan closes XXXX XXXX, you are required to pay them interest through XXXX XXXX no matter what. Then, once interest is paid to them through XXXX XXXX, they keep your money another thirty days before sending the refund. In the above scenario they have use of your money for almost 60 days. This must be a lucrative business for them in that they have thousands of consumer 's money to invest for periods of time. In my case, it is {$1600.00}. I can only imagine what they are making on the float of all consumer 's money. This should be stopped.
Company Response:
State: TX
Zip: 78703
Submitted Via: Web
Date Sent: 2016-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-25
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: Nationstar has been pursuing debt collection activity that they alleged was transferred from XXXX XXXX XXXX, XXXX XXXX. The loan XXXX transferred from XXXX XXXX XXXX had a zero balance. On XXXX XXXX, XXXX, Nationstar indicated the loan was past due and in default of {$80000.00}. On XXXX XXXX, XXXX, Nationstar 's statement indicated the loan is {$100000.00}. Here 's a timeline of the controverting issues on the Loan XXXX Nationstar is pursuing debt collection activity : 1. On XXXX XXXX, XXXX Defaulted loan in the amount of {$80000.00}, past due since XXXX XXXX 2. On XXXX XXXX, XXXX, Nationstar sent me a letter stating they were abandoning the acceleration of the maturity of the indebtedness. 3. On XXXX XXXX, XXXX, Nationstar 's Mortgage Loan statement indicated there 's a balance past due of {$100000.00}. 4. On XXXX XXXX, XXXX, Nationstar reported the following to XXXX Bal. Due XXXX Amt past due XXXX Actual payment XXXX XXXX. On XXXX XXXX, XXXX, XXXX Credit Report indicated the following : 1. Account Status Closed 2. Payment Status Foreclosure proceeding started 3. Status update XXXX XXXX, XXXX XXXX. Past Due amount {$110000.00}
Company Response:
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2016-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-05-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XXXX XXXX, Nationstar Mortgage bought my home loan from XXXX XXXX XXXX. Somehow during the transaction, a paperwork issue occurred between the banks. Nationstar added a " late fee '' to my loan account, even though I had nothing to do with the transaction. Nationstar has acknowledged to me that the fee was erroneous since XXXX XXXX, and yet they have never removed the late charge from my account. My account is in good standing as I have never been late with a payment on the account. Nationstar has not removed the erroneous late fee and it is now XXXX XXXX, so it is now 4 years later and the " late fee '' still appears on the account.
Company Response:
State: OR
Zip: 97302
Submitted Via: Web
Date Sent: 2016-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX I received notification that my mortgage account reflected a late payment. I send documentation to the company via their website showing my bank statement reflecting on time payments for the period in question. Thinking this was an error or oversight of some kind, I was n't overly concerned. That was until I received the second notification on XXXX XXXX, XXXX claiming the account was delinquent by three months and I owed nearly {$2900.00}. This was accompanied by a transaction activity sheet listing these increases as a result of an interest rate increase. The first increase was from {$930.00} to {$970.00} for the period XXXX/XXXX/XXXX through XXXX/XXXX/XXXX and then rising again to {$1000.00} on XXXX/XXXX/XXXX to current. Since I was unable to reach anyone over the weekend, I decided to research the company that holds my mortgage. What I discovered was quite disturbing. Claim after claim about how Nationstar had taken over a great many loans under the XXXX program and had been either adjusting escrow amounts or increasing interest rates but not informing customers as to reflect delinquent accounts and position themselves for foreclosing on these loans. When I was able to reach Nationstar on Monday, XXXX XXXX, XXXX I spent three hours on the phone being transferred back and forth to various departments. The first person I spoke with told me that the interest rate on my loan increased in XXXX of XXXX. When asked how they informed me of this change, she said her records indicated that a letter was sent on XXXX XXXX. I received no such letter. My monthly statements never reflected a short fall in my monthly payments either. Then she told me that my interest rate increased again in XXXX of XXXX She said XXXX letter was issued in XXXX of XXXX informing me of the increase. Again, no such letter was received and my monthly statements did not reflect a deficient payment. I received no such letter. My monthly statements never reflected a short fall in my monthly payments either. It seems that they did raise the rates, however I was never informed of these increases. At matter now, is that no one can tell me accurately how much I need to pay to bring the account current. Of the XXXX people I spoke to XXXX indicated {$140.00}, another {$180.00}, and another {$910.00}. I have requested that they send me a bill and documentation that will show me how much is owed and where it will be applied. They assured me they would send me an email in XXXX48 hours. It is now XXXX XXXX, XXXX and I have received no written correspondence from Nationstar. I desperately need your help to get a clear and honest answer about what is owed. This is my home and this mortgage company is behaving like a predatory lender hoping that the longer they delay the closer they get to a foreclosure process. I have lived in my home for 25 years, and I have never made a late payment, not once. I am shocked, appalled and frankly terrified that this is happening and I am seemingly vulnerable to their practices.
Company Response:
State: ID
Zip: 83702
Submitted Via: Web
Date Sent: 2016-05-25
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-05-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX, Nation Star Mortgage took over the servicing of our home mortgage from XXXX XXXX XXXX. When XXXX XXXX XXXX was servicing our loan, our monthly escrow payment was calculated at {$860.00}. On a yearly basis, the amount we have been depositing into our escrow account has been {$10000.00}. We were completely startled and caught off guard when Nation Star, based on their XXXX XXXX, XXXX analysis of our escrow account, aggressively increased our expected monthly escrow payments from {$860.00} to {$1000.00} in XXXX of XXXX. Our assumption is that for XXXX, our escrow balance is expected to cover what it has always covered : Property Taxes, School District Taxes, Homeowners Insurance and PMI. We have seen no corresponding increases in our yearly responsibilities that come anywhere near requiring an extra {$1700.00} be deposited into our escrow account. In looking back on previous years ' expenses that escrow is expected to cover, below are the total expenses for XXXX and XXXX. In addition, below are draft expectations on where XXXX will end up. ( Note : some of those expenses for XXXX have already been confirmed. ) In XXXX, the numbers were as follows : Property Taxes : {$3100.00} School District Taxes : {$4700.00} Home Owners Insurance : {$830.00} PMI : {$1400.00} Total Escrow Payments : {$10000.00} In XXXX, the numbers were as follows : Property Taxes {$3300.00} School District Taxes : {$4900.00} Home Owners Insurance : {$810.00} PMI : {$1400.00} Total Escrow Payments : {$10000.00} In XXXX, our expected numbers ( based on the recent school budget vote ) Property Taxes : {$3200.00} ( see attached ) School District Taxes : {$4900.00} ( based on recent school budget vote, no expected increase ) Home Owners Insurance : {$940.00} PMI : {$1400.00} Estimated Total Escrow Payments : {$10000.00} Based on that math, our escrow payments for XXXX should average {$870.00}. There exists no mathematical evidence as to why NationStar Mortgage has aggressively escalated our monthly escrow payments to $ XXXXmonth without any corresponding increases in the accounts that our escrow balance is expected to cover. I spoke with a NationStar customer service representative that could not clearly explain the mathematical reasons as to why NationStar is requiring that we deposit an additional {$1700.00} into our escrow account without any corresponding increases. We felt it was incumbent on our family to file a complaint directly with the Consumer Finance Protection Bureau as to NationStar 's policies involving escrow payments.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2016-05-25
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No