Date Received: 2017-01-31
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I would like to report the following and would like to open a case and file for damages against Nationstar mortgage : ( 1 ) Unethical practices of " Double Interest '' by some of the mortgage lenders taking advantage of consumer 's unavoidable situations. ( 2 ) I would also like to report delay in settling Loan modification due to the purchase of my Loan by Nationstar from previous servicer which is beyond my control and therefore Mortgage servicer adding significant Interests and charges for this delay. Please note that i went through significant financial changes and hardship ( Loss of employment, Bankruptcy ) and family events ( Divorce, child custody & Support ) in the past few years. Before the above hardship started, I was prompt and up-to-date with my mortgage payment on my ONLY and PRIMARY residence and was working closely with XXXX ( Mortgage servicer since XXXX appx ). I informed Everhome mortgage about the change in my situation promptly and was working diligently towards loan modification ( temporary and permanent ) during the approved forbearance period and was close to get the loan modification approved. In the interim, Nationstar purchased my loan and significantly delayed my loan modification process even after my repeated follow ups with the reason that they were yet to receive the paperwork from XXXX. Even after i provided Loan modification documents multiple times, Nationstar 's Loan modification team took significantly long to provide me with meaningful temporary payment plan. Anyways, i promptly and successfully completed the trial payment for XXXX XXXX, XXXX XXXX, XXXX XXXX. IN THE FINAL/PERMANENT MODIFICATION package dated XXXX XXXX XXXX, Nationstar ADDED PAST DUE INTEREST TO THE CURRENT PRINCIPAL BALANCE AND APPLYING NEW INTEREST of 3.625 % on the full amount INCLUDING PAST DUE INTEREST even though i was under the agreed forbearance and loan modification process. Moreover the delay in settling ( completing modification ) was from Nationstar Mortgage company. This is completely unethical ( charging Interest on Interest and also increasing the principal loan amount ) especially when the delay was from nationstar mortgage. I promptly provided details as requested, rather i was following up with Nationstar to prioritize and complete the modification as soon as possible so that i can start the payments. Because of the above reason, i respectfully rejected earlier permanent modification and appealed nationstar to re-consider. I am provided a 2nd ( and probably Final ) Trial payment plan XXXX XXXX, XXXX XXXX, XXXX XXXX that i am promptly paying, only 1 trial payment left. I am nervous, rather scared that Nationstar will follow the same tactics in their FINAL/PERMANENT modification and will add up past interest ( 5 % APR ) into my principal balance and charge a new Interest rate on it ( 3.5 % or so ), as per the current trial payment plan. Please note that this is the ONLY and PRIMARY residence for me and my family including kids. Because of the Bankruptcy, i can not buy any other property either. I already invested more than $ XXXX in this property and i will lose all my investments if i lose the house. I would sincerely appeal CFPB to take up my case and ( 1 ) Curtail the process where Mortgage servicers are rolling up Interest into Principal balance and charging a new interest on it ( Double Interesting ). ( 2 ) Impose penalties for delaying the process. ( 3 ) Remove charges added because of their delays. ( 4 ) Compensate for Mortgage servicers bullish policies and delays.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2017-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-31
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My current mortgage is Nationstar. I fell behind on my payments and started bankruptcy in XXXX after reduction in hours at work. In XXXX XXXX I defaulted again w Nationstar and my bankruptcy case was dismissed. Since this in XXXX XXXX when it was dismissed I have tried to do loan modification. After filing all the forms they requested they kept making excuses that my paystubs could n't be read. To resubmit this and call back next week. End of XXXX XXXX I still had not gotten anywhere because they were still not happy with my paystubs and trying to read them even after explaining paystubs work days and check amt. I hired a company to modify loan for me. Again they made me resubmit all the packet since they no longer had my paper work. Again complete paperwork requested was submitted last Fri they are requesting wages for a week in XXXX I did n't work. They also requested I resubmit their tax document form XXXX XXXX current date and not the date of when I first filed in XXXX XXXX. In the meantime they somehow put a for sale date on my home for next week XXXX XXXX and failed to inform me. I have to resort to spending another XXXX to file bankruptcy again. The balance on my loan? {$14000.00} The company I hired has worked w them in the past and the person helping me directly says they are clearly trying to keep the home that he has never encountered such trickery.
Company Response:
State: TX
Zip: 76014
Submitted Via: Web
Date Sent: 2017-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-31
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: ***NEW EVIDENCE**** NATIONSTAR CONTINUES TO BE A CRIME WAVE DISGUISED AS A LEGITIMATE COMPANY. ***DOCUMENTED CRIMINAL ACTS IN THE PAST 12 MONTHS INCLUDES*** : FAILURE TO MAIL MONTHLY STATEMENTS, EXTORTION, EMBEZZLEMENT, COLLECTING ADDITIONAL PRINCIPAL WITHOUT CREDIT, ILLEGAL ATTORNEY FEES, ILLEGAL INSPECTION FEES, MORE A RANDOM ILLEGAL FEE OF {$500.00} WAS ADDED TO XXXX 2016 WITH NO EXPLANATION TO TRIGGER THE CFPB PROCESS AS JUST ONE EXAMPLE. NATIONSTAR HAS LIED TO THE CFPB AND THEY HAVE ALSO IMPLEMENTED A VISIBLE, CRIMINAL COVER-UP AS THEY ATTEMPT TO STEAMROLL VICTIMS AND STEAL HOMES ILLEGALLY FROM OWNERS WHILE SIMULTANEOUSLY COMMITTING INSURANCE FRAUD, CONSUMER FRAUD, AND SECURITIES AND EXCHANGE FRAUD WHEN YOU INCLUDE THE MASTERMINDS OF THE CRIME WAVE, XXXX XXXX, XXXX XXXX AND XXXX. IN WOULD LIKE TO THANK NATIONSTAR FOR MAILING THESE RECORDS OF THEIR CRIMINAL ACTIVITY WHICH ADDS ADDITIONAL FEDERAL CRIMES TO PROSECUTE, I ALSO WANT TO REMIND EVERYONE THAT THEY FAILED TO MAIL MONTHLY STATEMENTS FOR MOST OF 2016 AS THEY TRIED TO USE THEIR ILLEGAL TACTICS AND ILLEGAL ACCOUNTING IN A SYSTEMATIC, PROGRAMMED FRAUD. I SPOKE WITH A CONTRACTOR FOR NATIONSTAR MORTGAGE AND WAS ALSO ABLE TO CONFIRM WITH XXXX ( A COMPANY THAT WORKS WITH NATIONSTAR AND ALSO SERVICES LOANS ) THAT SYTEMATIC, COMPUTER PRE PROGRAMMED COMPUTER FRAUD IS WIDESPREAD AND COMMON, NOT AN EXCEPTION. IT IS ALSO AN ISSUE THE CFPB IS ACTIVELY INVESTIGATING BECAUSE I WAS TOLD ABOUT IT FROM PARTIES COMMITTING THE CRIMINAL ACTS WHILE CLAIMING THEY ARE " INADVERTENT ERRORS ''. ATTACHED IS THE MOST RECENT STATEMENT FROM NATIONSTAR/XXXX AND XXXX XXXX. YOU WILL SEE THAT THEY MANUALLY TRIED TO CORRECT THE FRAUD ... BUT THE COMPUTER OVERODE IT AND REINSTALLED THE ILLEGAL FEES THEY REMOVED IN AN EFFORT TO COMPLY. {$26.00} A MONTH IS THE LATE FEE ... YET WE HAVE TWO MONTHS IN HOUSE PAYMENTS ADDED ONTO ONE MONTHLY STATEMENT AS RECENT ACTIVITY ... {$1800.00} ( XXXX XXXX XXXX XXXX DOLLARS ). I ALSO WANT TO POINT OUT THAT NATIONSTAR IS USING SELECTIVE DISCRETION ON OWNERSHIP OF THE LOANS. WHEN LEGAL QUESTIONS COME UP THEY START WITH THE STANDARD OPERATING PROCEDURE IN THIS CORRUPT SCUMBAG INDUSTRY, " WE HAVE NO RECORD OF THE PRIOR SERVICE '' ... PROGRESSED ONTO " THEY SAID NO ERRORS '' ... BUT MOVED ONTO ANSWERING THE CFPB COMPLAINTS AGAINST XXXX MORTGAGE AND XXXX BECAUSE THEY KNOW, LEGALLY, THEY OWN THE LOAN AND ALL THE ACTIONS ASSOCIATED WITH IT, PROFIT OR LIABILITY, ARE THEIRS TO OWN. THIS CRIMINAL NETWORK HAS NO CUSTOMER SERVICE FEATURE. THAT IS ALL 100 % FRAUD. ***LOAN MODIFICATION FRAUD*** WHEN WE APPLIED FOR LOAN MODIFICATION ... THE DENIAL LETTER CAME OUT BEFORE THE " WE WILL REVIEW FOR NEXT 30 DAYS LETTER ''. I WILL PROVIDE COPIES UPON REQUEST, THEY ARE FILED AWAY IN PREPARATION OF A LAWSUIT AND OTHER ACTIONS IF REQUIRED DUE TO CONTINUED NON-COMPLIANCE. EXTORTION, EMBEZZLEMENT, MISREPRESENTATION, CRIMINAL FRAUD, INTENTIONALLY AND CRIMINALLY DEFRAUDING THE U.S. GOVERNMENT AND VARIOUS INSURANCE INSTRUMENTS, ILLEGAL FORECLOSURE, FAILURE TO COMPLY REGULATIONS AND LAW, MORE, HAVE ALL BEEN DOCUMENTED REPEATEDLY BY NATIONSTAR AND ENDORSED AND EMBRACED BY FORTRESS INVESTMENTS. THERE IS NO PROFIT IN LOAN SERVICING. THE INCOME COMES FROM CRIME. THE CRIME IS COMMITTED USING DECEPTION. IF NATIONSTAR IS REALLY THIS INEPT ... WE CAN EXPLAIN AGAIN. LOAN ORIGINATION FRAUD ... ILLEGAL ESCROW FRAUD ... ILLEGAL INSURANCE FRAUD .... ILLEGAL CONSUMER FRAUD .... ILLEGAL INTENTONALLY DEFRAUDING A XXXX XXXX XXXX XXXX ... PRISON TIME FAILURE TO PROPERLY ACCOUNT FOR ALL FUNDS AT ALL TIMES ... ILLEGAL ADDING RANDOM ILLEGAL FEES .... ILLEGAL BLAMING A COMPUTER THATS CAPABLE OF STEALING BILLIONS IN SECONDS???? STILL YOUR PROBLEM ... YOU OWN IT ... YOU PROGRAMMED IT ... PAY YOUR LOSSES FROM YOUR PROFITS. IT 'S THE LAW IN BUSINESS AND BANKING.
Company Response:
State: FL
Zip: 34293
Submitted Via: Web
Date Sent: 2017-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-31
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: The loan servicing of our first mortgage was sold by XXXX to Nationstar Mortgage in XX/XX/XXXX. Our XX/XX/XXXX payment was lost in the transition. XXXX has acknowledged that they received our payment on XX/XX/XXXX, and then sent the payment to Nationstar on XX/XX/XXXX. Nationstar claims they never got it. We have been a month behind with Nationstar ever since. Additionally, we have been paying above the required payment amount, yet Nationstar has not been applying that to principal as is common practice. They have been putting the money in a suspense account. Unless I ask them to, they do not apply it. I have called Nationstar XXXX times ; sent emails XXXX times, including filing a claim with them for the lost payment. A subsequent call to their Customer Service department said our claim was declined, although I never received any correspondence to that effect. We are getting saturated with late payment collection calls ( almost daily ) and notices about how they can help if we ca n't make payments. Totally not the issue here. My last conversation with them was on XX/XX/XXXX. My mortgage broker and I tried to work our way up the food chain - c/s rep, c/s supv ... - landing on a c/s manager named XXXX. XXXX promised a call back on Monday XX/XX/XXXX @ XXXX a.m. with response after speaking with his Vice President. On XX/XX/XXXX, I called and asked for him. Either he was n't there or was n't taking calls, nobody was sure, nor did them seem to even know who this guy is. To date I have made numerous attempts to resolve this with Nationstar. At minimum, they should bring ouraccount current as they have the confirmation from the prior servicer that my loan payment was received. What they do in the background to get their money is for them to do and not in any way affect my/our status and credit. Of note : because of this payment being " misplaced, '' our XXXX for XX/XX/XXXX will now be incorrect and I fear XX/XX/XXXX reporting will not be accurate as a result.
Company Response:
State: CA
Zip: 94587
Submitted Via: Web
Date Sent: 2017-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-31
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I applied for and was approved for the Making Home Affordable Modification and was assigned a single point of contact. I madd mt trial payments as required andcwas told I had turned in all documents. I followed up on XXXX and was advised I was set on my plan and was good on my modification. I received a call XXXX XXXX advising I was removed from my modification due to not returning the signed trial document from XXXX which I was never informed of. This is poor communication and misinformation as I was given confirmation I had completed all required steps to compjete the trial. I was then told I was no longer eligible for MHA as it was no longer offered and I would have to restart the process. This is negligent and criminal in my opinion.
Company Response:
State: TX
Zip: 76002
Submitted Via: Web
Date Sent: 2017-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX, XXXX two loan payments for the same amount were initiated on my account in error. As a result both payments were returned insufficient funds. I contacted my loan servicer Nationstar Mortgage and they told me to go ahead and make my payment through another checking account, which I did. As far as I know, my account was then current. On XXXX XXXX, XXXX my loan modification which was originally done in XXXX XXXX was reversed as a result of the NSF on my account which was not my fault. I am now, not able to make payments via online and the principal reduction and reduced interest rate on my mortgage has been reversed. Additionally, there has been negative credit reporting on my account. I have spoken to a total of 11 people regarding this matter since the issue began on XXXX XXXX, XXXX to no avail. Everyone says that the loan will be rebooked eventually however it has not happened. The negative credit reporting has caused me to not be approved for a parent loan for my daughter 's college education. This is causing me much stress and I would like it resolved ASAP.
Company Response:
State: OH
Zip: 44106
Submitted Via: Web
Date Sent: 2017-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-30
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: For three years we have made numerous requests for monthly mortgage statements in order to keep track of our account. It seems only right to have this information so we can verify that Nationstar, our loan Servicer is treating us fairly and equitably but they have never complied. A few days ago our fear of being a victim of a mortgage servicing fiasco has materialized when we received an Annual Escrow Account Disclosure Statement showing a escrow reserve shortage of {$5100.00} from our loan servicer. Immediately after receiving the aforementioned disclosure, my wife placed a call to Nationstar and spoke to XXXX, a customer service agent and asked why Nationstar is claiming we have a escrow account shortage. XXXX was unable to answer the question so my wife then asked her for a record of our complete payment history since Nationstar took over the servicing of our account three years ago. XXXX was kind enough to e-mail us a computer printout of our payment history which is attached to this complaint. Inexplicably, the printout does not include a running balance for our escrow impounds however, it does show the running declining principal balance which is significantly skewed in Nationstar 's favor due to their not having applied a substantial portion of the payments they received from us to the principal balance and or escrow impound despite the payments amounts being confirmed the in the attached Nationstar Loan History Transaction Report. Upon review, this printout clearly and unambiguously reveals that Nationstar has systematically received our payments but has not credited our account in the monthly amount of {$240.00} which we have made in addition to our regular monthly payment for the last three years. Instead they have labeled these payments as " PMT-MISC '' and given no indication whatsoever as to the disposition of where the funds went. Additionally, Nationstar has not credited to our account the full amount of our regular monthly mortgage payments we have made in the amount of XXXX each and every month since XX/XX/2014. Instead, Nationstar is crediting us only {$2700.00} calling it a " MISC ADJUSTMENT '' which is a shortage of {$110.00} that was not credited to my account every single month since XX/XX/2014. Effectively, between the two regular monthly payments we make to Nationstar they have shorted us {$360.00} every single month for the last three years totaling {$13000.00} that has not been applied to my mortgage account.
Company Response:
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2017-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-30
Issue: Settlement process and costs
Subissue:
Consumer Complaint: since XX/XX/XXXX XXXX I have been working with my mortgage co. Nationstar. THE AGREEMENT WAS TO LOWER OUR MONTHLY MORTGAGE PAYMENT AND LOCK IN OUR INTRESET RATE AT 4 %. We went thru the XXXX California program for the funding of {$51000.00} that was paid to Nationstar on XXXX/XXXX/XXXX to pay down my principal balance to lower my monthly payment.This process took from XXXX XXXX to XXXX XXXX I would call to get an update I was told it is pending, it is in process, I was never told that any other paperwork was needed. I called in XXXX XXXX to get an update in my new monthly mortgage payment I was given the same monthly amount before the principal reduction payment. when I told Natonstar XXXX this is NOT CORRECT I was told that I needed to request a RECAST. I told Nationstar for the last 4 months I called for updates I was told it is pending from XXXX XXXX to XXXX XXXX. I called XXXX California for their help and I was told to handle it with Nationstar.. I have tried to get in touch with the recast dept.you cant reach them by phone. I have to leave a message or have someone within the company E-Mail them, so we play phone tag. I have filed a complaint with Nationsta NO response to date.Nationstar has had me contact several different depts. that cant help so this has taken too long and they have given me a final date of XXXX/XXXX/XXXX to have the recast paperwork in. Thanks for your time hope to speak with you soon ( My work days and hours vary from day to day )
Company Response:
State: CA
Zip: 92399
Submitted Via: Web
Date Sent: 2017-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-30
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I received a check to cover damage to my house from XXXX Insurance ... the check was made out to Me and note holder Nationstar. They refuse to endorse the check so I can receive the funds. I sent a letter, certified mail to their attorney in Texas ... they received it and they still have not endorsed the check.
Company Response:
State: FL
Zip: 34472
Submitted Via: Web
Date Sent: 2017-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We were in BKXXXX, which has now been completed as of XXXX XXXX, 2017, according to court records. Our payments have been XXXX. NationStar force placed insurance, increasing our payments to {$1200.00}, according to my documentation from them, as well as the courts. However, we have received information from there website that our payments are {$2100.00}. We have called and ask for an explanation but we kept getting transferred, place on hold and transferred again. We are right out of bankruptcy XXXX, along with the fact that the bankruptcy itself was a nightmare ( separate complaint to follow ) we are again faced with hindrances, making if nearly impossible to move on with our lives, because one department does not know what the other is doing.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2017-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes