Date Received: 2024-02-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I submitted a complaint with CFPB about M & T bank running a inquiry on my XXXX report on XX/XX/XXXX. I received a response from M & T bank indicating that they will remove the inquiry with XXXX. As of XX/XX/XXXX, the unauthorized inquiry remains on my report. M & T Bank didn't follow through with what they said they would do. Please help me resolve this on going matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I submitted a complaint with CFPB about M & T bank running a inquiry on my XXXX report on XX/XX/XXXX. I received a response from M & T bank indicating that they will remove the inquiry with XXXX. As of XX/XX/XXXX, the unauthorized inquiry remains on my report. M & T Bank didn't follow through with what they said they would do. Please help me resolve this on going matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I submitted a complaint with CFPB about M & T bank running a inquiry on my XXXX report on XX/XX/XXXX. I received a response from M & T bank indicating that they will remove the inquiry with XXXX. As of XX/XX/XXXX, the unauthorized inquiry remains on my report. M & T Bank didn't follow through with what they said they would do. Please help me resolve this on going matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2024-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I wrote check XXXX. XXXX on XX/XX/XXXX, in XXXX, on my American Bank Account with Peoples United Bank -- Now M & T Bank -- in the amount of US {$2500.00} to the order of the XXXX for XXXX XXXX XXXX. Finally, after not seeing this amount taken from my account, I called the XXXX, who had still not received the donation. I gave them the equilvalent in XXXX, as their XXXX Bank was desperately in need of funding. Months went by and they still did not have the money from the check in their account. Sometime last year, I think in XXXX of XXXX, I called the bank to " stop payment ''. The person who assisted me told me that since the check was for a charity, he would not charge me a " stop payment charge ''. The bank has a recording of this call. Then on XX/XX/XXXX, the {$2500.00} was taken out of my checking account ( No. XXXX ). When the XXXX was asked, they said they had not received the money. I called M & T Bank and asked them to tell me to whom the money went. They could not tell me! The back of the check has three bank stamps on it ( but it was not indorsed ) -- XXXX XXXX, XXXX XXXX XXXX XXXX, and M & T Bank. I contacted the M & T Branch in XXXX, CT, and spoke to XXXX XXXX ( XXXX ) at XXXX. I continued to follow up, but they had no information for me, and I was told I had to send them a copy of both sides of the check, which I got from their web site! On XX/XX/XXXX, I sent a copy, plus a photo of my bank statement showing the money was withdrawn. On XX/XX/XXXX XXXX XXXX sent me an email with an attachment of an affidavit that I had to complete, and get notarized, which I did ASAP. After that I was unable to speak to XXXX XXXX who was always " with a customer '', the last call being XX/XX/XXXX, so I asked for a call-back which I did not get. Yesterday ( XX/XX/XXXX ) I called twice. The second time a gentleman gave me a number to call ( XXXX ) at the direction of XXXX XXXX, and they would handle the matter. I called, and it was a number for their " Contact Center '', and I was told by a supervisor, " XXXX '', that they could not help but that I should contact my " branch ''. Yesterday I wrote an email to XXXX XXXX telling her I wanted to hear from her by today or that I would file a complaint with the CFPB. It is my belief that the bank should put the money back into my account, and then try to trace it. Instead, I have been waiting nine months for an answer and refund! Can you please help me to get my money back? Thank you very much, in advance, for your assistance. FYI, my principal residence is in XXXX : XXXX XXXX XXXX, XXXX, XXXX XXXX. I maintain a home in XXXX, XXXX, so I can have a place to stay when I visit my XXXX grandson. My XXXX cell number is XXXX XXXX XXXXXXXX ) XXXX XXXX XXXX, but my XXXX phone ( XXXX ) can be answered XXXX XXXX, where I will be returning XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90505
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: XX/XX/XXXX the loan was purchased by the M & T Bank from XXXX XXXXXXXX XXXX XX/XX/XXXX the existing modification/repayment plan term was met with additional repayment plan amount. XX/XX/XXXX due to scheduling the approved repayment plan could not be honored online or by telephone due to system constraints and limitations and the regular payment amount was paid twice ( XXXX regular payment beginning and end of XXXX ). XX/XX/XXXX M & T Bank ejected the mortgage loan out of the repayment plan and preferred me to the state mortgage relief program. The modification request to the bank and the COVID-19 pandemic/hardship relief request to the state program were subsequently denied : by the bank for insufficient income and the other for ( allegedly, and erroneously calculated ) exceeding the XXXX XXXX XXXX 150 % XXXX XXXX XX/XX/XXXX no further payments ( partial or otherwise ) would be accepted. by M & T Bank. XX/XX/XXXX a modification request was submitted to M & T Bank and subsequently denied for not insufficient income for a modified loan. XX/XX/XXXX a state COVID-19/pandemic mortgage relief program denied ( XXXX times ) for allegedly exceeding XXXX ( which eventually became true ). XX/XX/XXXX, due to changes in circumstances that included increased income and reduced debt/debt consolidation and negotiation, another request was made to M & T Bank for a modification/repayment plan that was subsequently denied. The property was placed in active foreclosure to be later paused because of the VA moratorium. XX/XX/XXXX a request was made for a reinstatement quote. XX/XX/XXXX a reinstatement quote was received with a response by date of XX/XX/XXXX and no provision for negotiation/down payment and installments to repay the balance. XX/XX/XXXX M & T Bank phoned to check status of receipt and forecast for response indicating there was no authorization for the attorneys or bank representatives to negotiate terms of repayment and that another modification/repayment plan request would need to be initiated. Despite the VA moratorium , M & T Bank representative indicated the property would be placed back in active foreclosure should the entire unpaid balance remain unpaid and nothing less than the full balance could be received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 917XX
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Opened and estate account at M & T Bank XXXX. Asked if I needed to sign in for online banking there, they said I could do it from home. At home, not able to do it. Have to travel XXXX hours again to fix the account. Ok, so I cll the account line to find out the balance in the XXXX account I have, and the balance is {$0.00}. I called the bank, they have no idea here the money is from my late mother 's checking account. I provided them with the correct legal paperwork from the probate court in Vermont, the information they requested, and even left the branch with starter checks and a cover page about the estate account with my name on it. But there is no money in it??? What happened to the over {$12000.00} in my late mother 's checking account. I am more than distraught over this. Having to deal with her death is hard enough. I am now forced to deal with the blatant incompetency of this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02360
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XX/XX/ i deposited a check for XXXX and more money total of XXXX, the next day my acct was placed on hold. i called several times and went to the office branch no one was able to tell me anything but i have to wait. a week later i received letter date XX/XX/ my funds will be available on the XXXX business day but its still on hold.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19146
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have been trying to close this account for several weeks now due to issues not being able to access my online account. I have tried requesting this via phone, via fax, and even via written letter to M & Ts XXXX office. They keep insisting they can not close my account and that i need to do it in the branch. The branch i call has no appointments and I get rudely hung up on. I need this account closed so I can move on to a bank that lets me log i to my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: A checking account was opened under my name, social security number, birthday, and address. This is the XXXX time in XXXX weeks. M & T Bank XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11530
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is related to my prior complaint ID XXXX filed against M & T bank. After filed my prior complainton on XX/XX/XXXX as my account had been blocked by almost 2 months without any feedback, I received a response on XX/XX/XXXX saying my account was unblocked. I was able to withdraw {$2000.00} from my M & T checking account to my XXXX broker account. However, the next day on XXXX I missed a phone call from M & T bank and then found out my account was blocked again. I called back and after being transferred several times I was transferred to the Bank 's Fraud Department. I was put into a voicemail saying I was No. XXXX on the phone queue and was told I could choose to let the Bank call me back. I entered the callback information and then waited for the Bank to call me back. It has been 9 days now since then, I never received a call back from M & T, nor any emails or letters. I also initiated calls several times and but my calls could never go through. This is the same pattern as last time- the bank has very poort fraud operations and does not put customers first!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 222XX
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A