Date Received: 2023-10-10
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: First of all, my first complaint was closed and never resolved. The mortgage company has successfully tanked my credit score and any future my family and I had. The fact that a mortgage company ( or ANY company ) has the ability to financially ruin a person is morally and ethically wrong.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am writing to complain about an unethical situation and poor M & T customer service, that has taken place at the XXXX branch located at XXXX XXXX XXXX XXXXXXXX XXXX XXXX starting on XXXX XXXX. I have been banking with M & T for several years. I am XXXX XXXX XXXX, I am XXXX and on a fixed income which makes this situation problematic on multiple levels. On XX/XX/2023, I sent my son to the ATM in question to withdraw {$1000.00} for me so I can pay my bills. The card was inserted into the atm, but no funds were dispensed. A receipt came out that reflected a subtraction of {$1000.00}. Therefore, no money came out the machine, but money came out my account. My son and I were able to make it to the branch on XXXX XXXX, where we were able to file a dispute with a branch teller where a provisional credit was issued. I then received a letter dated XXXX XXXX, stating that after a review of your account and thorough investigation, we have determined that the transaction in question was processed correctly, and no error has occurred. Not only did I not receive my funds, but the branch manager XXXX XXXX belittled me and treated me as if I was lying. It was as if I was pestering her about my {$1000.00}. I feel this was because I am elderly, and she thinks I can be overlooked. This is exactly why I have my son handle a lot of my business due to this elderly exploitation. I cant speak on behalf of anyone else, but my money is crucial for my survival. It will not be extorted from me by anyone, especially not my bank of choice. My personal information has already been extorted from me with your recent XXXX exposure. This bank seems to be losing its credibility on a national level. I originally started banking with M & T because they advertise working with Integrity and at this point I feel like Ive been robbed. I was told by XXXX XXXX that she would investigate the video to see if the money dispensed. XXXX XXXX later called on XX/XX/2023, at XXXX stating that the video only shows a face, and I would need a police report and a subpoena to have this investigated more thoroughly. Your letter stated, The information and any documents we relied upon in connection with our investigation are available upon request. I am requesting this information seeing no particulars were provided. I will not rest until my {$1000.00} is refunded into my account and the correct authorities have been notified and accountability is taken. I can only imagine how many people are being robbed by these ATMs. The ATMs are always out of order or having technical issues. A branch employee mentioned to us before with a prior incident where the ATM would not accept my debit card, that there are always issues with their ATMs. In consequence, clearly, I am not the only one having issues. How thorough are these dispute investigations with faulty ATM devices? When going to speak with XXXX XXXX about the dispute letter that I received, there was another elderly disgruntled customer that was complaining that M & T stole {$96000.00} from her. One of the tellers told her she needs to come back next week, and I was told to come back the next day because the manager had to go pick up her kid. Why are issues not being addressed with the proper urgency? I expect a response from XXXX XXXX superior, a punctilious inspection of this ATM/branch, and my funds credited back to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14215
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: Issues : taken too much in interest. additional amount not applied to the principal. I have made. XXXX payments above the required amount. I understand it depends on the date for the amount of interest to be taken. in my case most of my payment we made early. I'm now upside down on my loan that I put a big down payment down so I wouldn't get upside down. I was looking to sell this item to pay off the loan and that's when I discovered these issues. The last 5 payments they have taken all for interest. Because of that I have not made a payment and will not until they start applying to the principal. I have run the numbers through a loan calculator and I'm coming up with a much lower payoff amount. I'm not a bad guy I pay my doubts, but I will not be taken advantage of by big corporations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77833
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-08
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: Monthly increase, {$22000.00} to XXXX. Escrow mistake XX/XX/2023 actual disbursement {$3200.00}. I paid that delinquent supplemental assessment bill XXXX XXXX, XXXX. XXXX XXXX I have a letter from M & T Bank XXXX XXXX, XXXX XXXX XXXX XXXX, in short, he says the bill is on me. The bank escrow does not receive supplemental tax bills, they're sent to the customer. M & T founded out about this bill because I filed a complaint with CFPB # XXXX. There was no bill for them to pay. Their saying the monthly increase is due from that {$3200.00} disbursement. Also in XXXX XXXX, I was approved for tax exemption. Which should have canceled their 12 month projections {$2300.00}. Tax bill changed from ( {$2200.00}, to {$1500.00} ) but I will still have to pay XXXX in XXXX. I was trying to find out if their numbers are correct. Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2023-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, a cashiers check in the amount of {$15000.00} was deposited at The XXXX, New York branch of M and T bank. The check was cleared on XX/XX/XXXX but the local branch is investigating the check can not tell me why can not tell me when and told me that it was numb available as to why it was locked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage was sold to M & T Mortgage Co. as of XX/XX/XXXX. I called on XX/XX/XXXX to discuss the issues I had with the previous and original Mortgage Co. XXXX XXXX. I explained to the representative there is an error with the amount of taxes that were paid resulting in an escrow adjustment to cover the shortage which raised my mortgage payment by {$230.00} a month. I provided documentation to XXXX in XX/XX/XXXX after the spring taxes were paid. I called again in XXXX after receiving notification that my house insurance was paid and noticed that they paid the wrong amount. I provided documentation to them from my insurance company and they said it would be adjusted. I also asked them about the notification regarding the sale of my mortgage to M & T Mortgage in XXXX and was promised it would all be taken care of and my monthly payment would be adjusted back down rather than receiving an escrow refund check. They assured me it would be done before the sale but my monthly payment amount wasn't adjusted back down to the original amount. The M & T Mortgage Co. representative told me they could not take the lower payment amount without it being held in a special account and that they saw nothing in the records about the error or correction by XXXX. So I paid the higher mortgage payment amount in XXXX. They also told me that I had to wait for an investigation and an analysis of my escrow account and that it was expected to be completed in XXXX. But during that time I would not be charged late fees. I paid the higher amount in XXXX anyway. I called M & T Mortgage Co. back on Monday XX/XX/XXXX to get a copy of the investigation and the escrow analysis and was told that they did not see an escrow analysis or investigation notes and that I needed to talk to the Tax Department of M & T. I explained that I couldn't pay the XXXX payment because my car was broke down and I was having to get a rental car until it could get fixed. I explained that the Dealership had the car for one week and still hadn't even looked at it because they had no available technicians. I was told that the respite period ended on XX/XX/XXXX but they would waive the late charge for XXXX, which they did and provided me information about Mortgage Assistance Options and the number to call, which I did. I called the Tax Department. They told me to fax my documentation which included the error and correction by the county tax office and I did. They said it would take 5 days for the Research Dept to review. They scheduled a follow-up call with an update for Saturday XX/XX/XXXX but instead, I got a credit report alert stating M & T reported me to the credit bureau with a late payment! Which is going to damage my credit. According to the CFPB the servicer ( M & T Mortgage Co. ) is not allowed to send negative information to the credit reporting agencies for 60 days after notice of the error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 472XX
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-07
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: Someone has opened a checking/debit account using my name, DOB, SS # and address. M & T Bank sent a physical card to my address. They also sent a request to complete an application on an email. XXXXXXXX XXXX has sent XXXX emails so far requesting my email address to Complete an application to open a checking/ debit bank account. I have not responded to that email. Once I contacted the M & T Bank I was able to get the email address the fraudster used : XXXX M & T Bank has closed the account and guaranteed that another account can not be opened on my name online ever. I need to go to a branch in person if I choose to open an account with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I was the victim of a scam. I had a charge on my XXXX credit account by way of an app. I called a number to reach XXXX which was provided by the app to dispute the charge. Unbeknownst to me, it was a scam. They answered as XXXX, and provided their name and employee number. He advised he could see other charges on my account for items purchased out of state. I advised they were not my charges. He requested access to my phone so that he could put blocks and limits on my accounts that were on my phone. I allowed him access. He accessed my bank and processed a transfer via XXXX. I never used XXXX before. He claimed the transaction was a test and that no money would be withdrawn from my account. This was the scam as I immediately saw {$1000.00} come out of my account. After arguing with him to get my money back, I hung up. I immediately contacted M & T Bank and froze my accounts and filed a dispute. I also became aware that they tried to transfer money via XXXX as well, but by freezing my accounts, they did not get that money. The next day I went to the bank branch and opened new accounts. In response to my dispute, I received a letter dated XX/XX/XXXX from M & T Bank stating that the XXXX transaction was processed correctly and they were denying my claim. Of course it looked like the transaction was processed correctly. The guy obviously knew what he was doing, but if they really investigated the transaction, they would see that they sent the money to one person, but used a strange XXXX account which actually sent the money to a different person. I called the bank to speak to someone in their fraud department and was told there was nothing they could do because I gave the person access to my phone. Yes, I let this person have access to my phone but I obviously thought he was helping me. I would never let some random stranger have access to my phone. However, it doesnt matter to M & T Bank that I was scammed into it. I also tried contacting XXXX, but could not reach anyone to help me because the transaction was done through my bank. I am submitting this complaint because M & T Bank is refusing to acknowledge the scam and return my money. I have found many news articles on line that state that XXXX is popular among thieves and that each year millions of dollars are stolen from consumers through XXXX in fraudulent transfers. Banks are aware of this and XXXX is aware of this yet nothing is being done. I should be able to get my money back regardless if I allowed him onto my phone because I was lied to and scammed. I believed I was being helped. As mentioned, there are many articles about this and one such article dated XX/XX/XXXX from XXXX XXXX states that XXXX XXXX XXXX found fraudulent transfers over XXXX exceeded {$250.00} XXXX last year alone. By federal laws and rules enforced by the Consumer Financial Protection Bureau, banks are required to refund customers for fraudulent and unauthorized transfers. Senator XXXX office has stated that banks that are not repaying customers who contest XXXX payments are potentially violating federal laws. The Consumer Financial Protection Bureau also confirmed that consumers are not liable for payments initiated by a third party who obtained the consumers payment information through fraud. The person who had access to my phone was granted access through fraud. I am requesting that M & T Bank repay me in the amount of {$1000.00} which was transferred out of my account by way of a scam. My money is insured. I was scammed. I should be able to recover the funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06405
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-06
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: I was behind in mortgage in XXXX because of XXXX I was offer a modification in XXXX. They gave me amount to pay which {$430.00} ( might not be actually amount ) so when I get my paper for my modification 6 months later they made a mistake on the amount I was supposed to pay which was {$510.00} so they told me I didnt have enough to close on my modification. So I continued to pay that amount and they giving me the run around that I was denied because I was short because they gave me the wrong monthly payment amount. So I then applied for homeowner assistance program which I was approved for {$24000.00} that would brought my mortgage current. When XXXX sent my payment my mortgage push my modification thru after me waiting for a year to get approved and I know longer needed. They gave me a modification with no paperwork didnt explain anything and change my loan and sent my payment back to XXXX. I called numerous times and they told me they would have someone call me and nobody knew why the modification went through.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 611XX
Submitted Via: Web
Date Sent: 2023-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I filed a complaint with you about this and now I was just served with an ejection notice from the sheriff.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A