Date Received: 2019-03-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a mortgage with M & T bank that contains mortgage insurance ( PMI ). My LTV is at 79 % and M & T states that they wont remove PMI from my mortgage until LTV reaches 75 %. The 79 % LTV is confirmed by their own appraiser. Ive never missed a payment or broken any terms of the loan. The law from what I understand is that PMI can be removed from the mortgage at 80 % LTV and automatically falls off at 78 %.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22042
Submitted Via: Web
Date Sent: 2019-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-29
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/18 I mailed a {$40.00} check to my sister, XXXX XXXX which she never received. I did not put a stop payment on the check as she is my sister. On XX/XX/18 I noticed the check cleared my M & T Bank checking account. I checked with XXXX XXXX and she had still not received the check. When I printed a copy of the check it was signed by XXXX XXXX, an individual unknown to XXXX XXXX or myself. On XX/XX/18 I filed a fraud dispute with my bank ( M & T Bank ) for a check that was false cashed by XXXX XXXX XXXX. I was advised it could take up to 60 days and later told up to 120 days, I have been told repeatedly by M & T Bank that they are waiting on XXXX XXXX XXXX to respond to their request. It has been over 6 months and no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14120
Submitted Via: Web
Date Sent: 2019-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have successfully managed my credit with no major reports or late payments, ever, for the 10 years I have had credit. I purchased a new car in XX/XX/XXXX and my new loan provider was M & T. I am aware that my monthly payment of {$380.00} is due by the XXXX of each month. Since XX/XX/XXXX, I have made payments consistently and on time, the full amount owed, if not more with no issues. On XX/XX/XXXX and XX/XX/XXXX, I had logged into my M & T account where I make my payments and it auto-populates your amount due and has a calendar that you can make a change to the date if needed. My amount when I logged in to make my payment on XX/XX/XXXX and XX/XX/XXXX was {$300.00}. I was making an assumption, which I should have picked up the phone to call, that because I had been making extra payments that it had lowered for that time period. I received a letter to my home towards the end of XXXX telling me that my account was behind {$75.00}. I was confused and immediately called M & T to find out why I was behind. The gentleman had informed me that my XXXX payment of {$370.00} wasn't paid in full. I explained to him that when I was online, it had auto-populated to {$300.00} and that is why I paid that amount. He told me that I should never go by what is auto populated and always make my standard payment of {$370.00} to avoid any issues. After speaking with him, I immediately made the payment of {$75.00} on XX/XX/XXXX. In XXXX and XXXX, the payments I made were {$420.00} on XX/XX/XXXX and {$430.00} on XX/XX/XXXX. I again received a letter that I was behind {$270.00} right before the holidays. I again called and was told that because of making those two {$300.00} dollar payments, that is why I received this notice. I was upset because when I received the first notice in XXXX I was behind {$75.00}, that was not shared to me and I thought by immediately paying it, I took care of the situation. The lady apologized and said this was what she was seeing so without any more arguments I made the payment of {$220.00} on XX/XX/XXXX. I check my credit regularly and it was then that I saw my credit significantly drop and after investigation, I found that M & T had reported my credit for being 30 days late in XXXX and XXXX, but that is not matching up with any of the information I had been given from M & T. I first attempted to reach out to M & T 's credit department to assist me in the removal of the derogatory mark of a missed payment. It took them all of one day to investigate and called me back saying unless I had proof that the auto-populated amount said {$300.00}, they couldn't help me. I requested that they listen back to my calls to their representatives and they would have heard back in XXXX when I inquired why I was getting a late notice of {$75.00} that I was saying the same thing. They told me they can not do that nor can they help me. Again, I know my error was in the assumption and I should have called when I saw it say {$300.00}, but I can not go back and screen shot a screen to show proof for the truth in which I am telling.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 18018
Submitted Via: Web
Date Sent: 2019-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My Debit card was stolen on XX/XX/XXXX. The bank was notified about the charges and created a provisional credit for the unauthorized charges and later and reversed them on XX/XX/XXXX. The bank requested that I make a police report in person at XXXX XXXX Police on XX/XX/XXXX. The report was presented to a bank representative at XXXX XXXX XXXX XXXX XXXX XXXX. The entire correspondence package was sent to their Fraud Division with no communication or update. The M & T Bank has video of the unauthorized person using the debit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20853
Submitted Via: Web
Date Sent: 2019-03-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have been banking with M & T bank, and have been using the same account, for almost 25 years. On Tuesday XX/XX/2019, I received a letter stating that M & T bank will no longer be able to conduct business with me and they would be closing my debit card on XX/XX/XXXX, and my account on XX/XX/XXXX without any explaination.I have another joint account with my wife, and that account has been already closed. Ive been to my current branch as well as another branch, been given 4 different numbers to call, and spoke with at least 10 different people, and no one knows a XXXX XXXX thing. No one can even answer a simple question : " WHY ''. Its incompetance at its best. NOBODY from M & T cares and after 25 years, now i have to close my accounts and bank with one of their competitors. I have requested total activity paperwork on my account from many years back so i can at least start my own investigation on why this happened and i will do it with out no help from M & T bank. Fine, They just kick loyal customers to the curb because some XXXX that sits and watches a monitor all day suppossedly saw something that " didnt look right ''. Okay, so instead of working with bank manager to figure out, M & T would rather say see you later and dont come back! UNBELIEVABLE!!! Can not believe this is happening. So UNPROFESSIONAL!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13088
Submitted Via: Web
Date Sent: 2019-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I tried to open an account online with M & T Bank on approximately XX/XX/2019. After going through the various information input screens the last was funding the account, the account required a {$50.00} initial deposit but I continued to get an error when putting in my information to fund the account both with a debit card or an ACH from another account. I waited the recommended 24 hours before trying to set up the online banking log in so that I could fund the account, I received multiple error messages here and was not allowed to enroll when using my account number and information to set up. The other option to enroll in online banking per the website was to enter your debit card number, I waited approximately a week to 10 days before receiving the debit card. I went online at that time to enroll in online banking and fund the account, again error messages and was not allowed to set up. The bank sent me a letter a few weeks after opening requesting that I mail them a copy of my social security card and proof of my residence with a bill in order to finalize opening my account and allow enrollment in online banking. I am absolutely not going to mail a copy of my social security number. I ignored the letter and gave up on attempting to fund or open this account, I started an account with XXXX XXXX XXXX instead. On XX/XX/XXXX I received a letter from M & T Bank showing my account balance as - {$14.00}. They were charging a monthly maintenance fee for the account I attempted to open and could never fund. I called customer service on XX/XX/2019 and spoke to the representative telling him the fact pattern above and requesting that he close the account, he responded that because it was an online account he couldn't close this out until I paid {$14.00} to bring the account to {$0.00} and then paid a {$50.00} early termination fee. I requested to speak with his manager. When I told the manager about the sequence of events above she said that because I had not mailed my social security card and proof of address they had not finalized opening my account, that is why I wasn't able to fund it or set up online banking. I asked her to close the account, she said she could not close the account because it had a negative balance of - {$14.00} which was the monthly maintenance fee and that there was an early termination fee as well of {$50.00}. I told her that I never funded the account, because they would not let me, I never spent a dollar or even activated the debit card, she said I would have to write a letter to her back office in order to close the account and that I would need to pay {$64.00}. To which I told her I will not be paying and I will be filing a complaint with the CFPB, she said go ahead, and so here I am.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32312
Submitted Via: Web
Date Sent: 2019-03-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-19
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I requested to close my account. However, M & T Bank refused to do so. They claimed that it is an interesting bearing account and they could not close it. I had to physically go to their branch in order to close it. The branch they mentioned was not closed to my address and it was very difficult to find parking spot in that area. I offered to send them any documents for verification but they refused.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11354
Submitted Via: Web
Date Sent: 2019-03-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-18
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In 2018, I opened an account with M & T bank responding to its marketing promotion. Then, M & T bank refused to honor its promotion. Having failed to persuade M & T bank, I filed complaint with Consumer Protection Bureau. Then, M & T bank paid the promotion to me and closed the account per my request. ( around XXXX or XX/XX/ 2018 ) Last week, I was surprised to receive a debt collection notice which M & T alleged that I own it {$74.00}. This is really M & T Bank 's malicious act. I never owed any money to M & T bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2019-03-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-17
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The following account is reporting inaccurate information on my all three credit reports which is hurting my credit. The information I have from the company is this : - XXXX XXXX XXXX XXXX : XXXX : Theres not available number I can contact the company or someone who can tell me any information of what or who opened this account. Hope this can be solved as soon as posible because I have been working really hard to fix my credit and build it at the same time. I want CFPB to take an action and help me to solve my issue with the collection and Reporting agencies. XXXX- XXXX - XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2019-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased a condo on XX/XX/XXXX in XXXX XXXX NY with my late husband. the mortgage for {$120000.00} was done through XXXX XXXX XXXX XXXX for {$690.00} monthly. I have continued to pay this directly from my XXXX account monthly. I currently live in XXXX and received a letter dated XX/XX/XXXX ( received XX/XX/XXXX ) from M & T Bank that my mortgage was 50 days late and I owed over {$5100.00} ( this does not compute with my monthly payments of {$690.00} ) and I was risk of foreclosure. I called at XXXX XXXX EST on XX/XX/XXXX to discuss this issue and was told I WAS NOT AUTHORIZED ON THE ACCOUNT. the letter was addressed only to me not my late husband and the mortgage was in both name but i was repeatedly told I was not authorized. During all 3 conversations I had with M & T they stated that inorder for me to be authorized to be on my own mortgage I was required to fax my late husbands death certificate and probate documents wait 5 business days and then call back in to find out if they would then speak to me. that they would not contact me at any time to tell me they did or did not have all the information required. When trying to contact XXXX XXXX XXXX XXXX I found out M & T has taken over all of XXXX XXXX XXXX. my mortgage payments have been accepted each month to my XXXX XXXX account. I spoke to M & T 3x with the last call taking place at XXXX XXXX est ( XXXX XXXX AEST ) requesting that the supervisor XXXX XXXX to look on the XXXX County Clerk website to show that I was on the mortgage. He refused and stated even if he was to see that he was would still not be authorized to speak to me because I was not on the mortgage. At that point I stated I would be reporting M & T actions to the NYS Attorney General office referred me to the CFPB do to the level of this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A