Date Received: 2015-07-14
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: In 2011, when I was naive to internet scams, I tried to sell some of my old video games on XXXX. The buyer sent me a check, asked me to cash it and then send the money to his carrier for him. This turned out to be a scam, the check bounced and the balance was deducted from my bank account. Key Bank closed the account as SUSPECTED FRAUD when the status was UNPAID. I proceeded to pay back the amount owed in full, but it still shows up on my report as SUSPECTED FRAUD and UNPAID due to the immediate closure of the account before I had a chance to pay it back.
Company Response:
State: ID
Zip: 83702
Submitted Via: Web
Date Sent: 2015-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-07-06
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: KeyBank failed to supply monthly statements and updates on my account, withdrew $ XXXX inactivity fees from last date of customer activity XXXX ( verified XXXX/XXXX/XXXX by KeyBank ) then claimed date of last activity as XXXX/XXXX/XXXX but refused to state reason nor supply documentation on either, confirmed on XXXX/XXXX/XXXX having all my prior relocation addresses since, failed to supply consumer updates/notices/statements/withholdings/tax information on the account the entire period, notified me ( XXXX ) that the account was being sent to the state, stated the account was sent to the State of XXXX on XXXX/XXXX/XXXX ( the State of XXXX and the State of XXXX verified not having the funds on XXXX/XXXX/XXXX nor XXXX/XXXX/XXXX ) yet did not have any form of tracking number or verification of such, on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX confirmed that the account was still held by KeyBank and in process of being sent back to me via my branch, refused to supply statements or verify accrued interest and rate earned the entire period, refused to supply any statements on these matters, contradicted their XXXX/XXXX/XXXX statement and said they do not have the funds but sent them to the State of XXXX unclaimed property going against regulations that account origin location and holding branch dictate by law that the funds go to that states unclaimed property which is the State of XXXX yet either way held the funds and withdrew service fees for years afterward within authority in legal proceedings nor informing the owner of the account of such, stated they would supply confirmation on the last date of activity then refused even though they confirmed it being XXXX XXXX, then claimed the last date of activity was on XXXX/XXXX/XXXX with activity of a monthly service fee applied by KeyBank and no activity by the account holder, surpassed the XXXX year and XXXX year ESCHAET process requirement to either state by several years, changed their statement on sending the funds to the State of XXXX nor back to me through the branch but instead sent the funds to the State of XXXX under a XXXX year mandate for ESCHAET processing and fabricated the XXXX/XXXX/XXXX date of last consumer activity in attempts to abuse the law, held my funds for seven years and several years past regulation under either states law and policy, claim they supplied me with monthly statements showing the $ XXXX fees for the entire seven years and that I did not act upon these continuing losses, refused to give back over {$750.00} in fees they stole and stated they would only reinstate two months worth, refused to supply any account documentation or statements, lied, deceived, mislead, fabricated, withheld, abused, and treated the consumer and regulatory system like a pawn for their own gain, fraud and criminal activity. Dates, names, verifications and such available.
Company Response:
State: MI
Zip: 49855
Submitted Via: Web
Date Sent: 2015-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-06
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: ON XXXX/XXXX/2015 I PURCHASED A KEY POSSIBILITIES PREPAID DEBIT CARD. AT THE KEY BANK IN XXXX, VT. XXXX. 2 HOURS LATER I LOST THE CARD. ORIGINALLY IT HAD {$400.00}. I CALLED THE BANK IMMEDIATELY AND REPORTED IT LOST. I WAS TOLD I HAVE A BALANCE OF {$210.00} AND A CHECK WILL BE MAILED TO ME FOR {$210.00}. TODAY XX/XX/2015 I CALLED KEY BANK AND THEY SAID I HAD A BALANCE OF {$.00}. THEY MADE A ERROR AND AS IT STAND 'S I AM OUT $ XXXX DID THE RIGHT THING AND REPORTED IT LOST. THE CARD NO. IS XXXX. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX, VT. XXXX XXXX.
Company Response:
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2015-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-07-01
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: we called key bank about opening a new checking account and to see about incentives for opening an account. we were told there was a {$200.00} incentive but we had to do it online and was given no other information. we did the account on line and did n't enter a promotional code because we were not given one. the bank is refusing to honor the word of one of their employees and ca n't go back and get the information from the phone call because they deleted it. we only opened that account with that bank because of the promotion and they are refusing to honor it because they do n't have the information from the phone call we made. XXXX from corporate office told me no and that was the reason. So now we are filing complaints and want what was promised to us. They continually lie to us about this
Company Response:
State: NY
Zip: 141XX
Submitted Via: Web
Date Sent: 2015-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-24
Issue: Problems caused by my funds being low
Subissue:
Consumer Complaint: I believe I was charged excessive overdraft fees by Key Bank. I had a death in the family later last year and was really struggling. I slipped up a few times and did n't complain. The way they are applying the charges to my account created overages when their did n't need to be any. I am not asking for a full on refund but I have asked them for help. They have charged me a total of over {$500.00} last year and over {$600.00} already on charges that were most often put into the negative by how they chose to apply them
Company Response:
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2015-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-23
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I applied and received a boat loan though key bank in XX/XX/XXXX and it was for 15 years or XXXX payments.Over that period I received promotional correspondence of a skip a payment promotion which I took advantage of XXXX different times. How it worked was i would send Key Bank XXXX dollars and they would hold that payment and add it to the end of the loan term, which in essence would make it a XXXX payment loan as Key Bank describes it.My final payment was due this past XXXX, which i have n't paid as of yet, Because in XX/XX/XXXX Key Bank contacted me that my final payment which i thought would been the same as the other XXXX payments of XXXX dollars was going to be in excess of XXXX dollars because I took advantage of the promotional skip a payment program, which they claim those XXXX payments had been accruing interest from the time i skipped those payments.Now I do have XXXX of these promotional letters with the mail in coupon at the bottom this promotion did not take advantage of at the time, also will attempt forward it to you in my documentation. This to me is DECEITFUL and not a promotion and consumers including myself should be aware of these slight of hand practices ... .Please help me with this situation.
Company Response:
State: NY
Zip: 11706
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: a ) KeyBank stopped using the existing ACH debit. An ACH payment was in existence, created through Key. Key stopped utilizing the ACH arrangements without any notification in XX/XX/XXXX. The Payor did not terminate the ACH payment. The Payor received no notification that Key would no longer process payments through the existing ACH. Key Bank has not fulfilled it fiduciary responsibility as servicer. b ) Key failed to set up a new ACH in a timely manner. When the Key ACH debit was not occurring the Payor went to the branch and discussed this issue with XXXX XXXX XXXX. The Payor was required to provide a cancelled check to set up a new ACH. The Payors expected Key to act in a timely manner so that the ACH debit would be in effect before the next payment was due. Key was negligent in maintaining, establishing, or reestablishing the ACH. c ) The Payor made repeated trips to Key 's XXXX Ut. Branch. A minimum of XXXX trips were made to the branch to speak with XXXX XXXX when it was noticed that the monthly ACH Payments were not being drawn. The Payor made payments each time as per the amount that XXXX XXXX stated was owing to bring the account current while waiting for the Key to originate the new ACH. The Payor acted in good faith with the expectation that Key would establish the new ACH payment and its monthly use. These payments have not been applied appropriately. Key 's inactions have harmed the Payor. The actions and inactions of Key have : ( 1 ) harmed the credit of the Payor, ( 2 ) may have caused additional interest and fees to be charged and ( 3 ) may have caused that the incorrect amount was applied towards the principal. d ) The Payors have paid the amount/s owing to bring the account current. With the new ACH in place the Payor receives a statement showing that {$180.00} is credited as a payment to the account each month on or about the XXXX day. After receiving the monthly statement from Key, that the ACH payment has been made a notice of a late payment is received. This is ambiguous and confusing. e ) The Payor received a call on XX/XX/XXXX. The Caller ID showed XXXX. The caller asked for the Payor 's Social Security Number. Again, the Payor went to speak with the Key Branch XXXX. because of the suspicious nature of this call and asked again regarding the status of the account. XXXX XXXX made a phone call and was put on hold. At the end of the call, XXXX XXXX ONLY gave me amounts of the XX/XX/XXXX payments. I asked if I could get a printout of the account information showing the payments made. XXXX XXXX stated, " IT WOULD JUST HAVE A LOT OF NUMBERS ON IT THAT YOU WOULD NOT UNDERSTAND ''. XXXX XXXX then said " I HAVE SPENT XXXX MINUTES WITH YOU - THAT 'S ALL I AM GOING TO DO ''! f ) I contacted XXXX XXXX a certified HUD counselor. On XX/XX/XXXX, the Payor and counselor spoke with a representative of Key Bank and asked for account information & clarification to be provided in writing. The Payor stated that the account is disputed, requested copy of original mortgage papers. The Payor had questions if payments we correctly applied. A form cover letter dated XX/XX/XXXX was received on the XXXX of XXXX with a spreadsheet of the account history and no written explanations. The information is not self-explanatory. The letter does not provide a name and phone number for a person to contact. g ) Next, the Payor received a call from a KeyBank representative stating that there is a past due amount owing. The Payor stated this issue was being disputed and the Payor had requested information in writing. Now the Payor receives an average of two daily phone calls. The phone rings only XXXX times. The caller ID shows KEYBANK XXXX. When the Payor pick up the phone, the Payor get a dial tone. No one is there. The Payor feels harassed by these calls and has been told that such calls are illegal
Company Response:
State: UT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-21
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I recently opened up a checking account at the Key Bank XXXX XXXX XXXX location with XXXX XXXX. I opened this account because she said it would drastically increase the interest rate on my CD. I already have a checking account that I am happy with, so I informed her that I would not use the new account and would there be fees if I did n't use it. She said no as long as I kept {$50.00} in the account. So I went ahead and opened the checking account. I received a letter dated XXXX XXXX, 2015 informing me that I would be receiving an inactivity fee on this checking account. This was surprising to me because I know I specifically asked about such fees associated with this account. The representative did not disclose this to me and led me to open a checking account which I do not want. I called the number listed on the letter and they said that this is correct, I will be assessed fees. I understand how to avoid these fees but my issue is the total misrepresentation of my account by your banking rep. At the time I opened the XXXX I was also told there would be no fees to transfer money from my savings account with them to the XXXX however, I was charged a {$50.00} fee.
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2015-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-16
Issue: Credit determination
Subissue:
Consumer Complaint: So, I 'm trying to make payments to my KeyBank credit card from my XXXX checking account via KeyBank 's website. KeyBank claims XXXX is rejecting requests for payment, while XXXX says it never received any requests. Also, KeyBank is the only credit card that has trouble getting payments while I can pay other accounts just fine. I also initiated a trial payment of {$2.00} from XXXX 's website, the money has been debited but it has n't been posted to my KeyBank account. Now, looks like KeyBank has reported this to the credit bureaus as me having defaulted on payments when in reality it 's their own fault. As a result, my credit score has fallen by more than XXXX points. KeyBank even reported my account to its collections department and only today after talking with them did I find out that KeyBank apparently ca n't accept checking account numbers which exceed a certain length. The entity to blame for this KeyBank 's IT while I end up paying the price. I 'd still be happy enough if these so-called 'payment defaults ' are struck off my credit profile because this is no fault of my own.
Company Response:
State: TX
Zip: 787XX
Submitted Via: Web
Date Sent: 2015-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-16
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: I became the guardian of my Aunt several months before she passed away. My aunt suffered a XXXX as well as incurring XXXX in the last several months of her life, she passed away at XXXX years old. My aunt had several accounts set up with Key Bank, each account had designated PODs ( paid upon deaths ), so when she past away, those accounts would not have to go thru probate, and they would pass on her designated beneficiaries. She had this set up with a few banks. While my Aunt was sick, I had to invoke the power attorney, and visited each bank branch she was dealing with and provided them with the Power of Attorney paperwork. A Key Bank manager in the XXXX office placed me on my Aunt 's main checking account as a joint owner, without seeking my aunt 's approval or signature. At the time, I did n't realize how big of an issue this was. When my Aunt passed away, I was appointed as the executor her estate. When I went to each bank with my Aunt 's death certificate, I found out the Key Bank had inadvertently deleted all the POD names on several accounts. I provided Key Bank with the original account setup and POD names, which matched the POD names that were currently showing on each monthly statement. Key Bank would not accept this, and told me I had to go to court and suit them to get access to the monies. So I engaged an attorney, spent several thousand dollars to go thru the courts, to get a judge to give Key Bank a court order to release the monies to the original POD beneficiaries. Once the court order was filed, Key Bank removed the funds from each account, which resulted in each account balance becoming {$0.00}, this was back in XXXX of 2014. I asked Key Bank to close the accounts, back in XX/XX/XXXX. I continued to get monthly statements showing {$0.00} balance. Back in XX/XX/XXXX of this year, XX/XX/XXXX 's statement now showed a {$25.00} service fee. I immediately called Key Bank and asked again for my deceased Aunt 's accounts to be closed. They told me I had to visit a branch office. That same day, I visited the branch office and spoke with the branch manager, who in turn told me I could not close the accounts at the branch, I must close them over the phone. I left the branch manager with my phone number and email address and asked them to stop the run around they have been putting me through, and call me to straighten this out. The manager said she would call Key Bank legal department and get back to me to straighten this out. She never called me back. I receive a XX/XX/XXXX Key Bank statement now showing another {$25.00} service fee, for a total of {$50.00}. I ignored it. The other day I got XX/XX/XXXX 's statement, showing another {$25.00}, for a total of {$75.00} in fees, and a note that they are closing the account and have contacted a collection agency to collect the {$75.00} from me. The same day, I received a letter from the collection agency. I called Key Bank 's main number the following day, and they promised they would straighten this out. I am still waiting for a return call. During this process, Key Bank has lost my personal information that they made copies of, and have cost me thousands of dollars in attorney fees, not to mention countless hours of time on the phone, traveling to branch office and aggravation. Now I have a collection agency chasing me for fees on accounts that were to be shut downs months ago, which could have an affect on my credit rating, which can affect my business.
Company Response:
State: NY
Zip: 120XX
Submitted Via: Web
Date Sent: 2015-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No