Date Received: 2015-11-05
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: Keybank National Association has been accepting regular monthly payments from me for my account ; payments that I have full proof that I have made them. However, I just received a letter from Keybank stating that I must:1.payoff my loan has I have not made satisfactory payments2. they provided a phone number to call about this situation, that was simply an advertisement for a bogus vacation ( e.g., win a dumb vacaction ). Keybank phrased the advertisement as a " survey '' in which they would then connect you with the appropriate person after completing XXXX questions. You are then asked more than XXXX questions, and once you go through all of their prompts the phone just hangs up.
Company Response:
State: VT
Zip: 053XX
Submitted Via: Web
Date Sent: 2015-11-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-05
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I had {$14.00} in my account a charge came in for {$9.00} which the bank placed as " Pending '' This bought my balance down to {$4.00}. then another charge came in for {$7.00} and my balance went to - {$3.00} plus a overdraft fee of {$32.00} which brought my balance to - $ XXXX.Now the bank credited my pending {$9.00} which they already deducted that cause my original overdraft to my account.Then they now re-charged the {$9.00} as a withdraw and I got hit with a over draft fee of $ XXXX.bring my account to - $ XXXX.All of this in a 2 day period. This also caused a cascading effect which I got hit with XXXX more overdraft fees.
Company Response:
State: AK
Zip: 995XX
Submitted Via: Web
Date Sent: 2015-11-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-11-03
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I attended XXXX University, graduating in XXXX XXXX. I have been making auto payments on my loan for the past 7 years and am in good standing. My interest rates are currently set at variable rates of XXXX % and XXXX % for XXXX different loans. Based off the interest rate, life of loan, and principal balance, I would think my monthly payment should be approximately {$450.00} ; however, I am paying $ XXXX monthly. When I called to inquire as to why I am paying so much more per month, I was told it is because of the variable interest rate. I consider this explanation inadequate and fear that I am paying more than required yet not paying off my loan any faster. Furthermore, XXXX advertises " help '' to get a lower monthly payment. I called to see if I could have a lower monthly payment, even if that meant extending the life of my loan, and I received no help. I was basically told I have no other repayment options because I am past the 18 month period since the start of loan repayment in XXXX XX/XX/XXXX. Based off the remaining principle, current interest rates, and my monthly payments, I calculate that I should have my loan paid off in XX/XX/XXXX versus my repayment schedule says repayment is XX/XX/XXXX. How do I know if this is correct? The answers provided by Great Lakes have not helped me understand my loan or repayment plan. I feel that Great Lakes servicing is deceptive in their marketing of lowering repayment options, misleading in how my monthly payment is determined, and unwilling to work with me, a borrower in good standing. Lastly, they do not have clear documentation on mygreatlakes.org of my entire payment history, interest rate changes, and information regarding my interest rate ( e.g., I can not find information as to whether my variable rates have a cap ).
Company Response:
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2015-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-31
Issue: Other transaction issues
Subissue:
Consumer Complaint: On XXXX/XXXX/15 I placed an order for swiss army knives from XXXX The items were in stock. The company contacted me for payment by wire transfer. On XXXX/XXXX/15, I completed wire transfer of {$210.00} EUR ( {$250.00} USD ) from my XXXX. The company then contacted me to say the order was cancelled and items were not available. When I go on to my account at their website, it says on XXXX/XXXX/15 money received and paid back. I have not received money & after numerous emails I still only get automated response saying they received my request & will get back to me. I also wrote XXXX in XXXX but I know they speak XXXX.
Company Response:
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2015-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-24
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: The following letter which I am sending today to the loan processor AES describes the issue ( attempt to collect on my student loan prematurely while in forbearance ) : American Education ServicesXXXX XXXX XXXX, PA XXXX XXXX, XXXXRegarding : Account Number XXXX XXXX XXXX forbearance periodTo Whom it May Concern : Please review and correct your records regarding the forbearance period, and payment due date of my student loan ( please refer to the Monthly Bill dated XXXX/XXXX/XXXX ) and letter dated XXXX/XXXX/XXXX, regarding my in-school forbearance from your office attached. I believe this is the third year that your office has attempted to prematurely collect on my XXXX student debt ( s ). I am currently a full-time student at XXXX University in XXXX, XXXX, as I was last year when we communicated about my loan 's forbearance status. Also, as communicated last year, I will be a student at XXXX until XXXX. Last year, the University shared the following information, which I previously shared with your office : " ... have checked, and your record is there, confirming that you are in full time education. Your lenders should be able to see your status on NSLDS if they search for you by your SSN. I also checked back over the records we submitted to the Clearinghouse ( prior to stopping using them in XXXX XXXX ) and your record was correctly reported using the Clearinghouse service. I do n't understand why your loan servicer is saying that we failed to add them to the Clearinghouse, as we did not have anything to do getting the loan servicer access to Clearinghouse - we only kept the students ' enrolment record updated. The loan servicer would have been responsible for ensuring they could see their borrowers ' status on there. Now that we use NSLDS, your lender will need to ensure that they have access to your record in NSLDS so they can see that you are eligible for a deferment. We do n't normally complete these paper deferment forms, but as you are having problems with your servicer I have done this as an exception for you. If your lender is unable to use NSLDS, or refuses to accept your NSLDS record as evidence that you eligible for a deferment, please let us know, as we will raise this with the Department of Education in the US. They have advised that all loan providers who act as servicers for Federal loans should be using NSLDS to keep track of their borrower 's enrolment status. " As a follow up, XXXX later shared with me : " I think your loan servicer has been reading the data incorrectly : the term dates are given as the XXXX of XXXX to the end of the following XXXX each year, to indicate the academic year in which the update is being made, but the field they should have been looking at was the Anticipated Graduated Date on the Clearinghouse and is the Anticipated Completion Date in NSLDS, which we used from XXXX XXXX onwards. I have checked over the last XXXX updates we made ( which was XXXX XXXX and XXXX XXXX using the Clearinghouse and in XXXX XXXX using NSLDS ) and on each occasion we have reported you as being in full time student with an Anticipated Graduation/Completion Date of XXXX XXXX XXXX. So they have definitely made a mistake in flagging you as delinquent. I very much hope that they now accept that you are and always have been eligible for a deferment since you started in XXXX XXXX ''. After sharing the above information, your office apparently realized that the loan was not yet due and discontinued improperly dunning me. Would you please investigate this and see if the same misreading has taken place again this year? Please be sure not to adversely affect my, or my parent 's credit status by reporting inaccurate information to any of the credit reporting agencies. Since this issue has continues to be a problem, I am asking the Consumer Financial Protection Bureau
Company Response:
State: FL
Zip: 32958
Submitted Via: Web
Date Sent: 2015-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-24
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I got my student loans with Key Bank starting in XXXX 2000. I have been in repayment for 3 years. I recently had major surgery and was out of work a couple of weeks. They called me twice a day until I made my monthly payment. Every time they called I would ask to connect with a supervisor and after XXXX minutes I would finally get through. I asked for graduated repayment or any other assistance they might offer several times. Even in the hardship I was in I was told I am not eligible for any of those programs because I have been in repayment longer than 18 months and they no longer even give student loans so there was no department I could appeal to. Every bank I look into has much higher interest rates or do not accept balances as high as mine. I attended XXXX College which is a private school with high tuition and I 'm paying a student loan that is as high as a small mortgage. It 's a real struggle seeing as I 'm only a XXXX. Any guidance would be appreciated.
Company Response:
State: FL
Zip: 33324
Submitted Via: Web
Date Sent: 2015-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-22
Issue: Deposits and withdrawals
Subissue:
Consumer Complaint: I am posting this under Deposits and Withdrawals, but it should go into the Problems Caused by My Funds Being Low because these issues mostly affect those of us who live paycheck to paycheck. I have many years of experience dealing with this fraudulent bank. I am an expert about my checking account. I keep very close tabs on it because I live so close to the financial abyss. I am writing this because I have XXXX overdrafts on my account that I incurred in the last three days because : Key bank routinely applies debits out of order which can result in excessive overdraft fees. Key bank routinely holds payments in the Pending Status long after the vendors have been paid, sometimes up to 7 days. When the bank account gets credited for the purchase, the record of the credit to the account is placed earlier than the day and time the account is actually credited. Key Bank routinely does not apply changes to the account in a timely manner and also applies debits to accounts out of order. Key bank routinely does not apply deposits in a timely manner and holds onto deposits to incur excessive overdraft fees. Key Bank reports available balances that are not accurate. When a cash deposit is made into an account, the cash deposit is recorded in Pending instead of being deposited directly into the account. Key Bank incurs regional ATM fees that show up on the account days after the ATM card has been used.
Company Response:
State: NY
Zip: 13820
Submitted Via: Web
Date Sent: 2015-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-10-21
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I am submitting my request again since Key Bank USA / XXXX XXXX / XXXX ( XXXX XXXX XXXX ) continues to wrongly report a delinquency / non payment on my credit report multiple times for ONE student loan issue that was paid in full and resolved ( DUPLICATE reporting of same issue when it is just ONE issue ). 1. The account was paid in full and should be removed as a negative on my credit report. 2. In addition, reporting by XXXX entities was wrongful because the account existed only with Key Bank and the other entities have no right to report. XXXX. The one account at issue was wrongly reported negatively under multiple account numbers when the issue involved only one Key Bank account which was paid in full. 4. After multiple attempts to correct the erroneous reporting of the account with Key Bank and the Credit Bureaus -- all XXXX Key Bank entities continue to wrongly ( negatively ) report the account in duplicate and unresolved. 5. The amount involved is under {$200.00} however its impact to my credit history is negative, erroneous and without basis. I am seeking your assistance resolving this matter because KeyBank USA / XXXX XXXX / XXXX and the Credit Bureaus have repeatedly failed to address this even though I have contacted them multiple times. Thank you in advance for your assistance.
Company Response:
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2015-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-21
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Subject : Loan Modification RMA was Denied. Homeowner is claiming mortgage discrimination in the follow : Discriminatory Unfair Evaluation of Request for Loan Modification, PRA Principle Reduction Alternative. Homeowner claims is qualified under the appeals section within the DOJ/National Mortgage Settlement Agreement. This homeowner, feels that our case has been unfairly treated for the following reasons:1. Homeowner was denied for financial DTI Debt to Income ratio and the LTV Loan to Value percentage. 2. Homeowner provided all the documents in a timely manner. The denial is unjustified and unfair. 3. The bank stated that the homeowners income was low and could not afford their mortgage. The denial did not use the property value in the consideration the property was underwater. 4. Key Bank did not use a NPV Report within their basis for denial. 5. The homeowner had a first mortgage modified and has made more than the required 12 months of payments on time. 6. The homeowner was separated from his his wife the cost of the XXXX household and wife and child support caused a extreme financial hardship : which caused to late payments on the mortgage. 7. The Key Bank stated that homeowner does not meet the requirements? Homeowner was not provided a list of requirements, or given a basis of denial within the denial letter XXXX/XXXX/2015. 8. Upon the denial of a modification, an appeal was verbally filed with Key Bank representative XXXX XXXX at contact number : XXXX, homeowner is within the 30 day appeal requirements. 9. Since the denial of the loan modification, homeowner has requested via an authorized third party copy of the NPV Report, a basis of denial report, was the waterfall process used within the denial?
Company Response:
State: UT
Zip: 84088
Submitted Via: Web
Date Sent: 2015-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-10-20
Issue: False statements or representation
Subissue: Indicated committed crime not paying
Consumer Complaint: Since XXXX/XXXX/XXXX I have been being called about a payday loan from XX/XX/XXXX or XX/XX/XXXX related to an email address that is not mine. They have called my old boss, my cell, my ex sister-in-law, my daughter and my sister. All have been called multiple times. They are playing a recording that states " client action is imminent and me or my legal counsel need to contact them immediately ... .litigation specialists .... escalated to our final review department ''. I have spoke with them and they refuse to provide my any type of documentation of the debt. They refuse to provide a mailing address or fax #, stating they only communicate via email giving their email address as XXXXXXXXXXXX. They are stating the debt originated with XXXX XXXX XXXX, but they work with XXXX companies so i may not know the name specifically. They identified on this last call as XXXX or XXXX XXXX XXXX and i was talking to the location in XXXX. I spoke with XXXX XXXX and XXXX XXXX on XXXX/XXXX/XXXX. XXXX XXXX spoke with my daughter the day before and told her i was in serious financial trouble. On XXXX/XXXX/XXXX she told me there is a civil complaint filed against me for XXXX pending charges of Breach of Contract and Intent to Defraud a Financial Institution. I asked her if it was filed with a court. When i asked where the complaint was filed she hung up on me. Prior to that they told me the statute of limitations had expired for this so by law they had to lower the debt. Stating that the original loan was {$500.00}, had a balance of {$1800.00}, so due to the statute of limitations expiring they are lowering the debt to {$950.00} and will accept {$600.00} to close it it out or they will mark it as a refusal. I told her that the email address they gave me was not an address i ever had, she stated that email address is linked to my social security number. The messages left in the past, specifically on XXXX/XXXX/XXXX had identified as XXXX XXXX to complete and order of process for several pending matters that i am currently being investigated for. In the meantime she is verifying my current employment and mailing address. And that failure to comply will result in forfeiture of your right to resolve outside of court and a civil complaint will be filed against you in your local county clerks office and simultaneously you will also be served to appear and to govern myself accordingly. These calls outpulse a local area code which is misleading. The information they are giving me and everyone that they have called is threatening. They have identified i have a debt and that possible legal action is being taken against me. Originally the debt was identified from XX/XX/XXXX, i advised i filed BKR in XX/XX/XXXX, now the debt is being identified as originating XX/XX/XXXX. XXXX/XXXX/XXXX - called and left a message with my old boss. the same message they have left before. " client action is imminent and me or my legal counsel need to contact them immediately ... .litigation specialists .... escalated to our final review department ''. When my boss called the number back XXXX to tell them that she has told them multiple times to stop calling her she spoke with XXXX XXXX. between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX - their phone number again called my old boss. it dialed her number 6 times and would just hang up. She called it back to again advise to stop calling her and get some type of identity information from them. After the XXXX attempt to get some information about their name and mailing address, they identified their parent company as XXXX XXXX XXXX XXXX, XXXX XXXX XXXX # XXXX, XXXX XXXX XXXX CA XXXX, XXXX. and that the name of their company is XXXX XXXX or XXXX. At this point they have given multiple names of the company. XXXX/XXXX/XXXX - called my cell two times in a row and left a voicemail again from XXXX XXXX and then called work and left same
Company Response:
State: ID
Zip: 83634
Submitted Via: Web
Date Sent: 2015-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No