Date Received: 2023-12-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a text from XXXX saying it was Chase Fraud. It showed two " transactions '' and asked if I authorized them. I said No. Then I got a text asking if I authorized a wire transfer for XXXX. I said no. Then it said a fraud specialist would be contacting me shortly. I received a call and was cynical so they told me to XXXX the number which does come up with " Chase ''. The number is XXXX. The person on the other line was very convincing and told me they would help me undo the wire. They sent me text with the following : Case Fraud : Thank you. Your wire transfer of {$19000.00} will be released in the next XXXX minutes, TO PREVENT CANCELLATION OR ERROR PLEASE DO NOT RESUBMIT AGAIN. This is where the scammer had me convinced that if I resubmit it will cancel the existing wire transfer. They made me stay on the line for XXXX minutes. I started to understand that this person was a scammer when they were asking to get into the settings on my phone. And the wire was not being reversed on my account. The wire had a memo with a police report of XXXX allegedly in XXXX, FL. I had my husband get on the line and the scammer hung up. I immediately called Chase bank FRAUD department. They had in the meantime sent me an email to ask if I initiated the wire. When I spoke to the rep in FRAUD ( at their number XXXX ) he assured me the wire would not go through. Since I had never done wire before it was flagged and they blocked it while we were on the phone. Today XX/XX/2023 the money is out of my account. So I called the claims department only to learn that there was XXXX wires initiated on XX/XX/2023 and that CHASE did in fact let one wire go through. Why did they let another go through? And they claim it was the first wire that was initiated. They refuse to reverse the funds even though I called and they said they stopped the wire transfer. They refused to escalate to management immediately. I am told to wait for a call and that they will investigate and " TRY '' to recover the money. They claim that although they protect my money, this is a mutually responsibility. I trusted CHASE to protect me when we called the FRAUD center and they said we were ok and that no money would be paid out. This is all on a recorded line. They can go back to XX/XX/2023 at XXXXXXXX XXXX to listen to the call!
Company Response:
State: IL
Zip: 60510
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made an international payment in the amount of USD XXXX ( R {$90000.00} ) on XX/XX/, but we discovered that the supplier 's official email was intercepted by a criminal who changed the bank, address and account number in the invoice. But he/she kept the supplier 's real name, and sending me this fake invoice that was used to make the transfer. And because there was such a serious discrepancy between the name of the beneficiary used in the transfer and the real name of the account holder, the receiving bank could not have released the money to this fake customer. We requested the refund via XXXX XXXX XXXX as per the attached history, but CHASE BANK insists on awaiting authorization from the fraudulent beneficiary to proceed with the refund. And we know that won't happen. Therefore, we requested support from the Consumer Financial Protection Bureau ( CFPB ) to recover the amount of USD XXXX. Note : XXXX XXXX XXXX contains two communications from XXXX XXXX XXXX to CHASE BANK requesting the refund. Note2 : some attached documents may need support from a translator XXXX/english.
Company Response:
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: Applied for an Amazon Chase credit card on XXXX was denied. Contact the landing team to retract my application due to the fraud. Phone call was disconnected on 3 different occasions of trying to resolve this issue. Spoke with a supervisor XXXX, stated they can't retract my application.
Company Response:
State: TN
Zip: 37209
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have opened a Chase checking account ending in XXXX back to XXXX XXXX XXXX. I had lost total amount {$11000.00}, my financial situation and my mental health got terribly hurt. I have tried to submit a clainm with J.P Morgan Chase, but unfortunately my cliam case got declined. On XXXX XXXX, XXXX, someone had hacked into my online banking, started making bill payment through online banking paying XXXX XXXX credit card since then, I had or have never received a notification message or email of someone logging in my online banking account. I also never had or have any account with XXXX XXXX. The payment started from XXXX XXXX, XXXX to XXXX XXXX, XXXX. I did not receive any notification by phone/text/email either someone logged in my online banking or made credit card payments. Here are all the fraudulent transactions, total amount {$11000.00} : XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$470.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$350.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXXXXXX XXXX, amount {$400.00} XX/XX/XXXX : Online payment XXXX To XXXXXXXX XXXX XXXX XXXX, amount {$400.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$500.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$440.00} XX/XX/XXXX : Online payment XXXX To XXXXXXXX XXXX XXXX XXXX, amount {$500.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$370.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$280.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$2000.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$1000.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$2000.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$1400.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$520.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$100.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$410.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$150.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$30.00} XX/XX/XXXX : Online payment XXXX To XXXX XXXX XXXX XXXX, amount {$230.00} Please help me! Our family needs the money!
Company Response:
State: MA
Zip: 02062
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I never applied for Chase Bank I knew they are always discriminating against deaf people. This shouldnt have happened to be reported against me? its a Slander, Defamation Against Without Consent Proof and My Knowledge And Its Really Ruining My Reputations! These inquiries should be taken off immediately or I will be contacting My Attorneys to have them file Major Lawsuits
Company Response:
State: MO
Zip: 647XX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Today, XX/XX/XXXX, I received a letter from Chase XXXX XXXX, XXXX XXXX XXXX, XXXX, OH XXXX ( XXXX ) regarding a transaction on XX/XX/XXXX charged amount {$8.00} by the merchant XXXX XXXX. I explained I did not recognized this transaction by calling the number written behind the Chase credit card, XXXX. The customer service seemed to be named, XXXX, but I could not recognize his name since the pronunciation was not clear. He was not a native XXXX speaker. After explaining several times, we finished this charge was fraud and he told me the card, which I had now, was closed ; therefore, I would receive another Chase credit card. It would be XXXX new card. He told me this charge {$8.00} was made previous credit card, which I used for years, ending XXXX. I immediately considered it should not happen because I already did not have this card ending XXXX, because it was already cut and discarded ; therefore, this charge should be made by some companies in the past, which I had the transaction and did not know my card was changed. Anyway, this is clearly fraud by somebody and/or some company, which use my previous card number ending XXXX. I am not sure which company did clearly, since most of the existing companies, which has some kind of transaction have notified the change of card, except the newspaper company " XXXX. '' Since the letter from the Chase asked me to contact with XXXX regarding this XXXX, I will fight with it.
Company Response:
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-12-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I attempted to transfer my funds out of my cheesing and savings account. Chase was able to transfer the checking account but we're unable to transfer my savings account funds after multiple attempts and many phone calls. They forced me to pay to access my own money through a cashiers check disbursement and did not give me an option for a free way to access my money.
Company Response:
State: TX
Zip: 76126
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Subject : Formal Complaint Regarding Dismissive Handling of Dispute by Chase Bank Staff Dear Chase Bank Customer Service, I am writing to express my dissatisfaction with the handling of a recent dispute by one of your employees. I believe it is crucial to bring this matter to your attention for appropriate resolution. On [ date ], I initiated a dispute regarding [ nature of the dispute ] in the amount of [ amount ]. Despite providing all necessary documentation and details, the Chase Bank employee assigned to my case displayed a dismissive attitude and failed to address my concerns adequately. This experience has left me frustrated and dissatisfied with the level of service provided. I expect a higher standard of professionalism and customer care from a reputable institution such as Chase Bank. It is disheartening to encounter such a lack of diligence in resolving customer issues, especially those related to financial matters. I kindly request a thorough review of my dispute case and appropriate action to be taken to rectify this situation promptly. I believe in the importance of maintaining customer trust and satisfaction, and I trust that Chase Bank shares these values. Thank you for your prompt attention to this matter. Sincerely, XXXX
Company Response:
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am writing to formally file a complaint regarding a series of fraudulent transactions that occurred on my Chase bank account. My name is XXXX XXXX, and I am seeking your assistance in resolving this matter. I will provide step by step what happened. 1. On XX/XX/23, there were two unauthorized transactions ending in XXXX, amounting to {$320.00} and {$350.00}. I reported to Chase bank on that day and ask to revoke the transactions. Subsequently, Chase bank confirmed that they will stop the transaction and refund the money. Chase canceled my card and assured me that a new debit card would be issued. 2. On XX/XX/23, however, two additional unauthorized transactions ending in XXXX ( the new debit card sent by Chase in transit ), totaling {$350.00} and {$320.00}, were debited from my account using the new card, accompanied by foreign exchange fees of {$10.00} and {$9.00}. 3. I realized this a day after the transaction since I did not think there can be any transaction happened because the new card was issued on XXXX and Chase provided that it will take about 10 days to arrive at my house. I did not have the card when the new two transactions happened. 4. As mentioned in no.3, these transactions ( XXXX ) occurred before I received the replacement card, which INDICATES THESE WERE UNAUTHORIZED CARD USE. Since Chase reissued my card after my report on XXXX, it was prepared and shipped on the XXXX, and I have not seen the physical card yet. I do not have the full card number, CVC number, expiration date, and the unauthorized transaction happened on the XXXX, using my new debit card which I have not even seen. XXXX. Despite filing claims for all four transactions in person at a local Chase branch ( XXXX, AZ ) on XX/XX/23, the bank rejected my claim for the two transactions ending in XXXX. Chase 's reasons was that I need to provide a proof stating that I did not made these transactions using XXXX. I was very frustrated with the fact that they are asking for a proof of un-use of new debit card that I have not recieved and I do not have any card info of it which makes also impossible to make any online transactions. XXXX. I made additional efforts to address the issue by contacting Chase customer service on XX/XX/23, explaining the situation three times. Unfortunately, I was informed that the bank requires further documentation to substantiate my claim of non-involvement in these transactions, which I do not know what to provide. It is very ironic and fraustrating that I need to provide a proof that I have not used the card where it is so obvious that I do not have the card and I do not know the card info and the unauthorized trasanctions ( all four of them ) occured by the same entity ( XXXX XXXX ) XXXX. During the 3 attempts to talk to Chase Bank, one of the agent said that I need to reach out to XXXX XXXX XXXX since they are my cell service provider and XXXX XXXX XXXX will be able to provide a statement saying that if there was any access of discrepancy to my XXXX XXXX XXXX account ( account in this case is not literal XXXX XXXX XXXX website account, but my cell-service identity ). I am writing down exactly the Chase agent told me. XXXX. I reached out to XXXX XXXX XXXX right away and they provided that they do not have any access to such and can not provide such statement. Here, I see Chase 's attempt to hand over the responsibility of some unlawful happening and mishandling of my new card info to some other entity like XXXX XXXX XXXX and myself to avoid this situation and I really need your help on fixing this. I believe this matter requires urgent attention and investigation to safeguard consumer rights and financial security. Please find the attached documents for your reference. Your prompt intervention and guidance in this matter would be highly appreciated. Thank you for your attention to this issue.
Company Response:
State: AZ
Zip: 85013
Submitted Via: Web
Date Sent: 2023-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-22
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: When you call Chase Visa, there is a message that says they WILL use your voice recognition to verify. When I asked to be opted out and that i never gave my permission for voice recognition, it was extremely difficult. My voice is my personal identity and is NOT to be kept in their files to match. I should be asked for permission, not told it would happen and it should not take the below to opt out. The first person sent me to XXXX in XXXX Fl, he sent me to business tech side at XXXX, then i was sent to XXXX " a customer service specialist '', XXXX who was in XXXX for half and hour then an account supervisor. " XXXX from Texas '' I was on the phone with her for 40 minutes. XXXX was snarky and made a threat that she would have to hang up the phone if i did not give her permission to record, even though we had just discussed there were two recordings, one recording for the customer service process to assess how they are doing and can improve- i agreed to that as it is not AI matching my voice to a stored voice of mine in a database that i have no idea what protections i have to not be sold, etc. They do not have the right to record, store and/or use my voice for recognition. There are a gazillion less invasive, more private wasy to do this. HELP
Company Response:
State: CA
Zip: 90064
Submitted Via: Web
Date Sent: 2023-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A