Date Received: 2023-04-03
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: XX/XX/2023 got a letter stating someone tried opening a chase freedom credit card in my name, wasn't me. Called chase canceled the app and they sent me to this site to just get you guys involved incase anything else 's happens that isn't me
Company Response:
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Chase has repeatedly failed to make the correct decision on a significant payment dispute with XXXX XXXX. Chase owes me {$1700.00} -- I sent over multiple forms of documentation from XXXX XXXX customer service stating in writing ( via email ) that I would be entitled to a refund of the same day flight they charged me for. ( At this point, I was stranded in the IST airport ) XXXX XXXX reneged on the agreement to refund my credit card and stopped responding to my inquiries after I returned to the United States. Chase has failed to thoroughly investigate this matter not once, but twice, as I did appeal the first dispute. I have been a Chase customer since XXXX, and am appalled by the complete incompetence by Chase. There is absolutely no point in having a XXXX XXXX credit card if I can't count on the travel protection benefits they claim to offer. I spent over two hours on the phone with XXXX XXXX customer service on XX/XX/XXXX while stranded in the XXXX XXXX XXXX. I was denied boarding onto my original flight returning to XXXX. The airline made a gate assignment error. There was no gate number information printed on my boarding pass when there should have been, nor were there any gate information announcements throughout the airport, or updated gate change information sent to me via phone or email, despite the fact that I included this information when I purchased my flight. Not only that, the gate information that was displayed on the flight information display system was incorrect. XXXX XXXX not only denied me boarding on my original flight for their own error ( no/ incorrect gate number ), they also charged me to book a replacement flight returning to the United States even after saying that they would not do so. I waited in line at the XXXX XXXX information desk for an hour only to be told to call a customer service line that I had to call back numerous times because I kept getting hung up on. XXXX XXXX agreed to refund the purchase of the {$370.00} agent fee and the {$1400.00} additional flight charge but then rescinded it later, which is in violation of my Passenger Rights per their website. I provided all of these details to XXXX XXXX in-person, over the phone, and in writing, I also sent an email with photo documentation of the gate omission on my boarding pass per their request, only to have them renege and charge my credit card anyway. Per the last customer service agent I spoke with I should have received a refund within two weeks after they confirmed they received the photo of my boarding pass. I sent all documentation to Chase including a photo of the boarding pass, and email correspondence from the customer service agent agreeing to the refund. I spent an additional six hours at the airport and therefore experienced a significant delay in reaching my destination city, all because the airline left out critical information. Ultimately, Chase 's failure to resolve this issue adds significant insult to injury, and they need to take accountability for their underhanded business practices. I would appreciate this issue resolved immediately.
Company Response:
State: NC
Zip: 27705
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: My IRS direct deposit was send to the wrong account in error ; Chase IL routing number and a non-recognized checking account number on XX/XX/23. Despite Chase 's policy of returning funds within 2 days, they have kept the funds to present date ( XX/XX/23 ). On Friday ( XX/XX/23 ) I was advised that the funds were being held to a Credit Card account and that they were unable ( DEP and CC ) to return my funds so alternatively they would transfer the funds if I opened a checking account. I did so while on the phone and afterwards was advised that they could not transfer the funds to me. Despite these deceptive banking practices, they maintained my funds and routed me to their XXXX XXXX Department on the Deposits side. That representative notes he's unable to locate or return the funds and that I should instead call the Credit area. I have collectively spend XXXX hours on the phone with Chase trying to get resolution for why they have XXXX ) held my IRS XXXX deposit funds and XXXX ) their deceptive banking practices to have me open a checking account that they did not transfer my deposits into. This has been constant aggravation and gross negligence of Chase. I need my funds to be returned to me right away before they cause further financial hardship on me.
Company Response:
State: TX
Zip: 78240
Submitted Via: Web
Date Sent: 2023-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: At the end of XXXX I was on vacation in XXXX when I was XXXX XXXX XXXX They stole my cellphone and wallet and thousand of dollars from my Chase checking account in the form of an ACH transfer of XXXX on XX/XX/XXXX plus a XXXX transfer of XXXX followed by a XXXX transfer of XXXX and another XXXX payment of XXXX and XXXX transfer of XXXX. Later they would proceeded to use the physical card and XXXX to take an additional XXXX. I called the bank to let them know my card was stolen and later to tell them that my identity had be compromised. Chase has denied all my claims.
Company Response:
State: CA
Zip: 91401
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: As a client of Chase Bank, I wish to use your organization 's service to settle my dispute with the bank. You will find the whole story in my complaint letter.
Company Response:
State: OH
Zip: 43231
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX I deposited 2 checks into my Chase checking account. One check was in the amount of {$6700.00} and the other was in the amount of {$4900.00}. Since then, my account has been locked/restricted due to Chase 's verification system. I've worked tirelessly to accomidate Chase by providing them phone numbers they can reach out to in order to verify the checks. Each time they tell me the numbers can not be verified, therefore my funds remain locked. As of today XX/XX/XXXX I find out that my account was marked for fraud and is set to be closed. All funds that were populated ( however locked ) have been cleaned out from my account and I have a {$0.00} balance. They told me there's nothing they can do since they couldn't verify issuance of the checks. I've talked to Chase representatives multiple times in the near 2 weeks since the checks were deposited, and not once was I informed that failure to verify issuance of the checks in a certain time frame would result in closure of my account with no warning from Chase. I opened my Chase app to see a {$0.00} balance and had to call them myself to find out my checking account had been marked for closure due to fraud.
Company Response:
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-04
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: 8 Inquiry dates are not mine. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92240
Submitted Via: Web
Date Sent: 2023-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dates transactions started. XX/XX/2023 amount of $ XXXX XX/XX/2023 amount of {$500.00} XX/XX/2023 amount {$500.00} XX/XX/2023 amount of {$200.00} XX/XX/2023 amount of {$500.00} XX/XX/2023 amount of {$200.00} XX/XX/2023 amount of XXXX XX/XX/2023 amount of $ XXXX XX/XX/2023 amount of XXXX XX/XX/2023 amount of $ XXXX XX/XX/2023 amount of XXXX These are all the transactions and dates listed above, that have been processed out of my account without my knowledge and authorization. I started a fraud claim with chase as soon as I noticed the bigger transactions coming out of my account as well as spoke with XXXX XXXX about this matter. I was not aware how far back it started happening until I was given a detailed list with all my transactions dating back to XX/XX/2023. Both chase nor XXXX XXXX where of any help in this situation. XXXX XXXX was unable to give me any information of the whereabouts of where the money coming out of my account was going to. I have contacted chase to try and hopefully get some good news on the Claim, but was told they had declined all matters of my claim since I did not report any of the other transactions dating back to XX/XX/2023 that was not aware of until given my copy of Transactions. My account is still open and is still attached to the XXXX XXXX account. due to the matter of how much has come out of my account and the way both banks have handled my case I could have just closed my account and gone somewhere else, upon seeing how far this goes back I can not let this go. I spoke with chase about getting in contact with XXXX XXXX as they told me they would need to talk bank to bank to try and figure out what happened but chase closed my case and decided not to look into the case any farther.
Company Response:
State: TX
Zip: 76705
Submitted Via: Web
Date Sent: 2023-04-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, around XXXX, my checking account suddenly had three unauthorized international wiring requests in the amount of {$970.00}, {$980.00}, {$950.00} to bank in XXXX XXXX XXXX recipient address located in XXXX XXXX As soon as I received the email notice of the above wire transfer, I called Chase and filed a claim for the regarding unauthorized transactions. One of the three wire transfer ( {$970.00} ) was successfully reversed on XX/XX/XXXX. On XX/XX/XXXX, Chase sent me a letter and told me that my claim was denied because the wiring transfer was authorized or I received benefit from the wire transfer.
Company Response:
State: CA
Zip: 931XX
Submitted Via: Web
Date Sent: 2023-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX XX/XX/2023, one unauthorized transaction was shown on my Chase credit card mobile app, and I called Chase immediately to cancel my credit card and require a dispute ; however, two months later, they rebilled me this transaction which is {$1100.00} on my balance. I tried to redispute this transaction. While looking for a solution, one of the local branch managers told me that in XXXX, Chase had sent me a new credit card which I had never received, and the information I was not acknowledged until they told me. The transaction I want to dispute was made by that new credit card with the same card number but a different expiration date. The most confusing part is that they sent me a new card, but at the same time, my old one can still be available for purchase. The new credit card, which apparently had gotten stolen, also can be used without my authorization or verification. The Chase XXXX department staff told me that she had done her investigation and showed the person who used my credit card was possibly my relative or a friend. The reason they provided it confuses me because the mailbox in my building has all the names who inhabit my building, her explanation was the person she reached out to was able to claim the persons name on the mailbox is living with me but I don't recognize who they are. Ultimately, Chase bank denied my dispute.
Company Response:
State: NY
Zip: 11220
Submitted Via: Web
Date Sent: 2023-04-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A