Date Received: 2023-04-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to a multi-layered scam operation run by XXXX which involved me making deposits for a total amount of XXXX USD from my Chase account to the fraudulent investment firm.
Company Response:
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Today I received my bank statement from Chase for my new XXXX XXXX, I noticed a interest charge, which I could not understand why I was getting charged when I thought my card was 0 % interest for 6 months. I called Chase and was told that the 0 % interest is only for individuals that signup for a XXXX vacation package. I advised the representative that I mislead to apply for this credit, I only purchased tickets for the theme park, I did not buy a vacation package, I do not understand why this option was available to me at checkout when I did not meet the qualifications of the credit card promotion. I thought I had 6 months to pay the credit card off at 0 % interest rate, now I have to pay it right away as the interest rate is outrageous. I also have a new credit inquiry when I would've never applied for this card if those were the qualifications.
Company Response:
State: DE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: So there have been almost {$13000.00} dollars that have been taken from me for the past 3 year from these 3 banks. 1. CHASE 2. XXXX XXXX 3. XXXX XXXX XXXX THERE WAS A FEW TRANSACTIONS THAT I KNOW I HAVEN'T MADE OF {$72.00} AND {$62.00} DOLLARS EVERY MONTH FOR THE PASS 3 YEARS.
Company Response:
State: IL
Zip: 60624
Submitted Via: Web
Date Sent: 2023-04-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase Bank unfairly closed my checking/savings account about 3 years ago. I had over {$4000.00} on it, plus my stimulus checks were also sent to this account. I try probably dozens of times via phone or at one of their physical locations. At first I was told the issue was gon na be resolve within the week by one of their representatives. Later I was told my account was going to be permanently closed but that I will be receiving a check on the mail with the amount of money I had in such account. Finally they have been telling me that the account is under investigation. This investigation has lasted more then 3 years. Chase bank practically stole all my money for no reason at all. For someone of a low income this has affected me greatly, both financially and emotionally.
Company Response:
State: NY
Zip: 10705
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to file a complaint against Chase Bank regarding a dispute that was unfairly declined. On XX/XX/2023, I had a pre-booked parking arrangement with a service that was canceled due to overbooking. I quickly searched for an alternate parking service and found one on way.com, which advertised outdoor parking near XXXX XXXX for " {$4.00} '' per day via XXXX XXXX XXXX XXXX. However, after confirming my purchase, I realized that I was being charged " {$410.00} ''. I immediately attempted to cancel the purchase but was unable to do so due to unclear messaging on the confirmation email I received from way.com. I called my credit card company, Chase Freedom, to dispute the charge and was told to cancel via the app and wait for a Chase service representative to contact me for further details. I disputed the amount of " {$330.00} '' through the Chase mobile app due to the deceptive charge. I would like to emphasize that I did not use XXXX 's XXXX XXXX parking and went directly to XXXX XXXX 's XXXX XXXX, paying {$170.00} for 7-days of parking. Chase placed a temporary credit of {$330.00} on my account as a result of the dispute. However, on XX/XX/XXXX, Chase closed the dispute in favor of way.com and placed the {$330.00} back on my account, citing that I did not cancel with XXXX. I would like to reiterate that I did not cancel because I immediately called Chase at the moment to dispute the charge. I was never contacted by Chase to provide any supporting documentation, such as my receipt from XXXX XXXX parking of {$170.00}, or the screenshot of the advertised charge of {$4.00} on way.com. I am filing this complaint because Chase never received these documents, nor did the dispute resolution team acknowledge my efforts to dispute the services and provide documentation at the time of the charge ( XX/XX/XXXX ). I believe that Chase 's decision to decline my dispute was unfair and unjustified, as I ended up paying a total of {$580.00} to park ( {$410.00} of which, I did not use ). I request that you investigate this matter and take appropriate action to resolve this dispute in a fair and impartial manner.
Company Response:
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Other features, terms, or problems
Subissue: Add-on products and services
Consumer Complaint: I purchased international flight tickets with XXXX XXXX in Chase Travel on XX/XX/2022, a roundtrip from XXXX to XXXX for {$1500.00}. On XX/XX/2022, exactly a week before my intended travel date of XX/XX/2022, my friends who are traveling on the same flight but purchased tickets directly from the airline received an email about a flight change - a leg of the departure flight got cancelled so the airline automatically rescheduled us on a different flight. But the new flight schedule conflicted with the second leg of the departure flight, so the airline instructed my friends to call customer service. However, I did not receive any alert from Chase Travel at all about this exact situation. In the following days, I tried calling Chase Travel to help me reschedule with the airline, as I can't call the airline directly since I booked on a third party site. Through the multiple conversations I had with different agents, I got mixing answers on what the solution could be. I asked to escalate the case as my travel date was coming up, and I was promised a call-back from a manager, but I never received that call either. A Chase Travel agent told me they couldn't get in contact with XXXX XXXX, and another told me XXXX XXXX can't rebook me on another flight because there are no other available flights. At the end, I was forced to cancel my entire roundtrip ticket, and buy another new roundtrip ticket 4 days before the departure date, which costs {$3100.00}. The agent advised me to file a trip cancellation claim since the Airline cancelled the ticket. However, the claim was not accepted because the cancellation reason did not meet the terms, and Chase refuses to adjust the price to refund me the difference of {$1600.00}. I was then advised by Chase to contact XXXX XXXX directly for reimbursement/compensation. Interestingly, XXXX XXXX responded that they informed the travel agency ( in this case, Chase Travel ) of the flight cancellation on XX/XX/2022, in which I didn't receive any notification from Chase after this date. Furthermore, in their record, the travel agency did not " reach out to XXXX XXXX for guidance on alternate flight options. '' Overall, I'm very disappointed in the service I received from Chase Travel. Not only did they force me to pay more than double for my flight, they also relayed inaccurate message to me from the airline. When an airline cancels a flight, I'm entitled to either a full refund or get rebooked on another flight for free. However, I simply wasn't provided with the second option at all, even though I strongly demanded it. I already contacted Chase about this situation multiple times, but the best they're willing to do is give me 20,000 Ultimate Reward points, which equates to {$200.00} in cash value. But I paid {$1600.00} more out of pocket for this whole situation.
Company Response:
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-11
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase closed my checking account after I deposited my payroll check from United States Postal Service on XX/XX/XXXX. 2023 and has not released my funds of {$1700.00}
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2023-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX XXXX DATE XX/XX/XXXX STATED PAST DUE AMOUNT {$4400.00} XXXX XXXX OPEN DATE XXXX PAST DUE AMOUNT $ {$0.00} XXXX XXXX OPEN DATE XXXX PAST DUE AMOUNT $ {$19000.00} XXXX. XXXX XXXX XXXX OPEN DATE XX/XX/XXXX STATED PAST DUE AMOUNT {$14000.00} XXXX. XXXX XXXX XXXX XXXX DATE XX/XX/XXXX STATED PAST DUE AMOUNT {$14000.00} XXXX. XXXX XXXX OPEN DATE XXXX PAST DUE AMOUNT {$460.00} XXXX. XXXX OPEN DATE XX/XX/XXXX STATED PAST DUE AMOUNT {$560.00} XXXX. JPMCB OPEN DATE XXXX STATED PAST DUE AMOUNT {$8400.00} These account are being furnished to the credit agencies and they are not my accounts
Company Response:
State: GA
Zip: 30296
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On or about XX/XX/2023 Chase Bank debited my checking account for {$55.00} for a safety deposit box that I was provided FREE of charge due to being a XXXX I was NEVER properly NOTICED of the charge BEFOREHAND which would allow me the opportunity to question the charge and/or to terminate the safety deposit box. I called Chase several times to inquire why I was charged for the FREE box but could not get any answers or resolution despite 10+ calls over a a week. I was discriminatorily coerced/forced into leaving my home and into going to the Chase Bank office . I met with the bank manager and shared m concerns, again to no avail. She indicated that she couldnt remedy the issue locally and that I had to contact customer service. I advised her that I had attempted to do so 10+ times without any success. I asked her to provide a phone to contact customer service. I called and spoke with someone and explained the situation. They indicate that the issue had to resolved LOCALLY and not with customer service : I explained that was told contradictory information from the bank manager and asked that they communicate and resolve the UNLAWFUL theft/taking of my funds on deposit with the bank. Nothing was resolved. I contacted customer service again and spoke with someone in the back office who was going to look into the matter. I was told that the bank does not or can not issue refunds for safety deposit boxes due to bank policy. I advised them that ANY policy is subject to the Americans With Disabilities Act as I am XXXX and as such never received PROPER LAWFUL NOTICE OF ANY SUCH POTENTIAL CHARGE. In fact I never received ANY NOTICE. I received conflicting information from the bank manager and customer service staff. I was told that the bank noticed customers in the bank statement correspondence and contradictorily that the bank sent out a separate notice. If the bank cant get thie story straight how can the customer be expected to RECEIVE THE NOTICE? The back office period indicated that she would reach back out to me within, no LATER THAN 5 days. That NEVER HAPPENED. Chase bank unlawfully stole {$55.00} from my account for a safe deposit box that was issued to me FREE of charge an FAILED TO NOTICE me BEFORE attaching to my personal private property ; funds held in deposit in my personal checking account. This has exponentially caused me to incur other fees as a result of th3 unlawful theft of my {$55.00}. I exist on XXXX income alone. My expenses already exceed my income and this caused me to incite late fees and other expenses involved with borrowing money to avoid LATE FEES AND NSF FEES. I Spoke with the back office staff on XX/XX/2023. XXXX with Chase Executive office. She has never called me back.
Company Response:
State: FL
Zip: 32725
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited {$420.00} in a chase ATM around XXXX in XXXX Arizona ( Term ID : XXXX ). The money was from driving XXXX for the day and instead of depositing the money via ACH or paying an instant pay fee, I took the money from my XXXX card and wanted to deposit the cash myself. After inserting the money, the ATM took longer than usual to process the cash and claimed that it couldn't read an unspecified amount of bills, however when the machine gestured to return the bills in question, no money appeared. As a result, I was given a receipt to call a number to see if my deposit went through. I first checked my app and didn't see the deposit, so I decided to call the number. When I called the number, chase 's offices were closed. When I called the next morning, I explained to my agent what happened. The agent created the claim and told me that I should receive a temporary credit within the next few days. I explained to her that I needed the money for rent ( which I was late for ) and that the deposit was enough to cover the balance owed, I explained to her that If I didn't pay by the end of that day, I would be sent to court by my landlord. I asked further if there's any way for them to grant the credit, she said no. When I told her that I had a similar situation years ago ( before I closed my 1st chase account as I re-opened one recently ) she said " we don't do that anymore ''. Long story short, Im transitioning to chase from my current primary banking account as I no longer want to do business with them. This is absolutely not a good first impression for a new/returning customer as the lack of adequete customer service poorly reflects the proper way of handing a critical issue. I am considering switching to another bank instead of chase as your customer service rep showed where chase 's customer service values truly lie. Im not getting evicted over this, I did everything I was supposed to do. Unacceptable on chase 's part.
Company Response:
State: AZ
Zip: 85281
Submitted Via: Web
Date Sent: 2023-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A