Date Received: 2023-04-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Summary : Chase Bank opened and removed the contents ( containing gold, jewelry, & family heirlooms ) of my active safety deposit box and sent it to unclaimed property without my notice. All my accounts are paid for and up to date. I have had a safety deposit box at the Chase Bank located at XXXX XXXX XXXX, XXXX CA XXXX for over 20 years and it was provided as a promotional box with my premier checking account. On XX/XX/23 I was sent an automatic payment notice with annual rent for my safety deposit box size XXXX due XX/XX/23. On XX/XX/23 I went to visit my safety deposit box and with the witness of 2 bank attendees XXXX XXXX XXXX and XXXX XXXX, I discovered box was empty. The Assistant Manager XXXX XXXX indicated that they had been audited and my contents were removed. She said my belongings were turned over to unclaimed property. She indicated there would be a claim process to recover my contents and I needed to provide an inventory list. On XX/XX/23 I returned to question why my box was moved without notification. I requested their records on the date they sent the notification, address, phone number they called, as all my info is up to date and I have an active account that I use frequently. XXXX said she was unable to provide me that. I asked for the auditing paperwork and history they had on my box and she said no, again not able to provide me anything. They did not admit mistake or wrongdoing. A police incident report was filed that day with XXXX XXXX and XXXX at the branch. I have also called the corporate office in which XXXX XXXX filed a complaint with executive management. Per the Safe Deposit Box Lease Agreement, the bank should not have had access to remove any contents of my active box and if they needed to relocate should have provided notice. They instead sent me my annual rent notice, to a box that had been drilled into and removed.
Company Response:
State: CA
Zip: 92840
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I sold my XXXX XXXX XXXX XXXX to we buy any car in XXXX, fl and they gave me paycheck amount for {$4500.00} on XX/XX/XXXX. Chase bank approve day check deposited via their mobile app on XX/XX/XXXX. They sent me an email about it. ( See screenshots ) they said it will be available on Friday XX/XX/XXXX but then they put ahold on my checking account again saying the money wont e deposited and my account is restricted so i can not use my debit card because check can be altered. The number to call for car group holdings is invalid not in their system they do XXXX search etc and they tried several numbers so they don't know if they can verify the check but i called number on check spoke to the woman and got her personal sell chase bank refused to call them number or the lady that works for car holdings group XXXX to verify check. I need that XXXX to buy a car i have XXXX kids under XXXX and we separately need a car worse is I cant use my chase checking account or debit account. Can you please rectify this situation and help me.
Company Response:
State: FL
Zip: 34609
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XXXX called Chase bank about a credit card I ordered and never recieved They explained an outstanding balance of {$280.00}, the I verified I did not make. They also informed me of a second credit card card of {$10000.00} that i verified I never opened. I spoke with the faud department to get it resolved. One XX/XX/2023 I received a call from the debt collector about these balances. They again referred me to the faud department. When notified of identify threat I also froze my credit score.
Company Response:
State: NC
Zip: 28352
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In the month of XXXX, I deposited two checks in my Chase Bank checking account, one from XXXX XXXX, and the other from XXXX XXXX XXXX, companies for which I provide my services. Chase reported both transactions as fraud, 4 days after the check was not cashed, I called Chase consumer services and they notified me that the account was on hold, because fraud was presumed since the check was handwritten. I explained to them that those checks had been paid to me for my work. They asked me for the security numbers of the company that issued the check, my boss called Chase and confirmed that his company had issued that check, but the bank still has my funds frozen, harming me financially since that money is the product of my work. I have called the Fraud department approximately 6 times and additionally I have personally gone to the Chase office in XXXX, XXXX and I still have not received a response on this matter that affects me a lot. It is worth noting that the company issued several checks by hand and none of my colleagues had any problems.
Company Response:
State: NJ
Zip: 07055
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX, XXXX, I did a foreign wire transfer from my Chase bank account to my personal XXXX bank account ( XXXX XXXX ) of XXXX XXXXXXXX that never arrives. On XXXX, XXXX I contacted Chase Bank and they told me that they already sent the fund, however, my bank never received the money. I already did a wire transfer to the same account in XX/XX/2023 without issue so the receiving account numbers were corrects and I knew something was wrong because the first time, it took less than a week for the funds to be transferred. They launched a recall request - inquiry number XXXX but to this date, my money hasn't been retrieved. On XX/XX/XXXX, I followed up and they told me they were still working on it. On XX/XX/XXXX, same thing and finally on XX/XX/XXXX, they close my case, saying that their severals attempts failed and asking me to contact the benefiiciary ( but I am the beneficiary! and my XXXX bank never received the funds ). That is unacceptable that my funds were lost by Chase and I believe it is their responsability to refund me for the loss.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Chase froze and then closed all my accounts without notice in XXXX of 2023. I had been a customer for 4+ years. They would not say a reason other than compliance flagged my account. It was extremely stressful and time consuming to change my accounts. Since all my accounts were frozen I couldnt pay any of my bills until I moved to another bank.
Company Response:
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was hired to do a painting job and the person who hired me offered to pay up front. They said they would send me a check for the amount do including extra to send to a paint supplier. I received the check in the mail took it to my local chase bank branch and deposited the check. The funds were made available within twenty four hours and everything seemed to check out. Once the funds were available I sent the money requested via XXXX To the third party paint supplier. The check then bounced and my account was debited, I am now negative almost XXXX XXXX dollars and I can not afford food gas or rent. My bank has offered no solutions and has come to the conclusion that I am at fault.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: hey im XXXX XXXX XXXX yrs old very much need help tried to talk to chase an they said the claims the department filed to close it but the reason is my phone got stolen an couple apps you can just get into phone was already unlocked an the couple apps the person who stole my phone went on happened to use it so i called the claims to get it back was not me i had to call from a new number had to end up ordering new phone if you can please help i love chase alot dont use know other bank besides chase i had to end up getting new phone was no way of me tracking it because it would be off at times an after they did the transactions i didnt do they reset the phone so i couldnt use find my iphone
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2023-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: Chase Bank offered my {$200.00} if I opened a new savings account with certain requirements that were listed on their XXXX page email. ( see attachment of XX/XX/XXXX Chase email ). I opened the new account on XX/XX/XXXX and met their stated conditions for the 90 days required. After the 90 days passed, I began inquiring about the {$200.00} bonus. Chase engaged in a variety of tactics to not pay the promised {$200.00}, including asking me for the coupon code that Chase had promised to provide if I applied for the account online. I believe that Chase had no actual need for such a code that they themselves had provided but was just engaging in hurdles to avoid the payment that they had promised. Eventually, I found the coupon code and provided it along with the {$200.00} offer that they had sent me on XXXX. Chase continue to engage in delay tactics including repeated requests for the " coupon code. '' Finally, after repeated requests, on XX/XX/XXXX, Chase wrote that my savings account wasn't eligible because it was a business account. There is no requirement stated that the savings account be a personal account on Chase 's offer. I attach Chase 's XX/XX/XXXX email for reference.
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am writing to express my frustration and disappointment regarding the negative reporting on my business credit card account with Chase Bank. The account in question has been reported as past due on my personal credit report, causing my credit scores to drop by XXXX points. This has made me ineligible for a mortgage, which has significantly impacted my personal and professional life. To provide context, I first contacted Chase Bank in XX/XX/XXXX to explain that I was unable to make a payment on my business credit card account because our vendor had not paid us. I made it clear that we would make the payment as soon as we received the funds from the vendor. However, despite this communication, the account was reported as past due on my credit report. In XX/XX/XXXX, I spoke with a Chase Bank representative about making a payment when the vendor paid us. However, the representative did not explain the terms and conditions of the account, which stated that the account would be reported as past due on my personal credit report. If I had known this, I would have made a payment in XX/XX/XXXX to prevent the negative reporting. I understand that it is my responsibility to make timely payments on my accounts, but in this case, the negative reporting was due to circumstances beyond my control. I feel that the lack of communication and explanation from Chase Bank has unfairly impacted my personal credit report and has had a significant negative impact on my life. I request that Chase Bank remove the negative reporting from my personal credit report, and take any other necessary actions to correct the situation. I have attached a copy of my credit report, which shows the negative reporting on my personal credit report. I would appreciate it if you could investigate this matter and provide a prompt response. Thank you for your attention to this matter.
Company Response:
State: NC
Zip: 27265
Submitted Via: Web
Date Sent: 2023-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A